GP Practice

Vale Medical Centre

G85696

Compare to

Registered patients

17,500

NHS Digital list size

GP FTE

5.32

NHS Digital workforce

Patients per GP FTE

3,289

Items per patient

0.7

prescribing volume

GPPS overall good

78.4%

patient experience

Access KPIs · August 2025

Same-day %

16.4%

Month: August 2025

Appts per 1K patients

214

all bookings (incl. triage)

Patient contacts per 1K

194

F2F + phone + video only

28+ day backlog

5.2%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face71.2%
Telephone19.4%
Triage12.4%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %16.4%43.0%-26.6%
Face-to-face %71.2%58.4%+12.8%
Telephone %19.4%21.9%-2.5%
Appts per 1K213.6479.7-266.1
Triage %12.4%8.7%+3.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080306090Same-day % · 2023-09: 23.0%Same-day % · 2023-10: 18.0%Same-day % · 2023-11: 20.7%Same-day % · 2023-12: 20.3%Same-day % · 2024-01: 21.2%Same-day % · 2024-02: 19.4%Same-day % · 2024-03: 19.1%Same-day % · 2024-04: 19.2%Same-day % · 2024-05: 17.9%Same-day % · 2024-06: 20.9%Same-day % · 2024-07: 22.6%Same-day % · 2024-08: 18.7%Same-day % · 2024-09: 15.6%Same-day % · 2024-10: 13.0%Same-day % · 2024-11: 13.6%Same-day % · 2024-12: 17.0%Same-day % · 2025-01: 13.5%Same-day % · 2025-02: 14.6%Same-day % · 2025-03: 13.0%Same-day % · 2025-04: 13.7%Same-day % · 2025-05: 13.3%Same-day % · 2025-06: 15.9%Same-day % · 2025-07: 13.8%Same-day % · 2025-08: 16.4%F2F % · 2023-09: 61.0%F2F % · 2023-10: 65.9%F2F % · 2023-11: 64.8%F2F % · 2023-12: 66.6%F2F % · 2024-01: 67.7%F2F % · 2024-02: 73.1%F2F % · 2024-03: 75.2%F2F % · 2024-04: 73.4%F2F % · 2024-05: 75.6%F2F % · 2024-06: 72.3%F2F % · 2024-07: 71.8%F2F % · 2024-08: 72.3%F2F % · 2024-09: 78.0%F2F % · 2024-10: 80.7%F2F % · 2024-11: 77.7%F2F % · 2024-12: 74.3%F2F % · 2025-01: 76.0%F2F % · 2025-02: 73.5%F2F % · 2025-03: 73.8%F2F % · 2025-04: 74.4%F2F % · 2025-05: 75.7%F2F % · 2025-06: 71.0%F2F % · 2025-07: 74.2%F2F % · 2025-08: 71.2%Phone % · 2023-09: 39.0%Phone % · 2023-10: 34.0%Phone % · 2023-11: 25.4%Phone % · 2023-12: 22.6%Phone % · 2024-01: 22.5%Phone % · 2024-02: 18.2%Phone % · 2024-03: 16.0%Phone % · 2024-04: 15.7%Phone % · 2024-05: 13.2%Phone % · 2024-06: 16.5%Phone % · 2024-07: 14.2%Phone % · 2024-08: 15.7%Phone % · 2024-09: 14.1%Phone % · 2024-10: 12.9%Phone % · 2024-11: 14.6%Phone % · 2024-12: 18.3%Phone % · 2025-01: 15.2%Phone % · 2025-02: 17.9%Phone % · 2025-03: 18.4%Phone % · 2025-04: 17.8%Phone % · 2025-05: 16.7%Phone % · 2025-06: 18.9%Phone % · 2025-07: 17.6%Phone % · 2025-08: 19.4%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 6.6%Video % · 2024-01: 9.7%Video % · 2024-02: 8.3%Video % · 2024-03: 8.4%Video % · 2024-04: 10.5%Video % · 2024-05: 10.7%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 21.5%Triage % · 2023-10: 18.6%Triage % · 2023-11: 16.1%Triage % · 2023-12: 18.3%Triage % · 2024-01: 15.7%Triage % · 2024-02: 11.8%Triage % · 2024-03: 11.0%Triage % · 2024-04: 10.2%Triage % · 2024-05: 11.3%Triage % · 2024-06: 14.9%Triage % · 2024-07: 11.6%Triage % · 2024-08: 11.5%Triage % · 2024-09: 10.5%Triage % · 2024-10: 10.5%Triage % · 2024-11: 11.9%Triage % · 2024-12: 14.8%Triage % · 2025-01: 10.0%Triage % · 2025-02: 11.3%Triage % · 2025-03: 12.1%Triage % · 2025-04: 11.4%Triage % · 2025-05: 11.1%Triage % · 2025-06: 13.0%Triage % · 2025-07: 10.9%Triage % · 2025-08: 12.4%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-082,9533,7174,4815,2452023-09: 3,940 appointments2023-10: 4,579 appointments2023-11: 4,522 appointments2023-12: 3,399 appointments2024-01: 4,258 appointments2024-02: 4,007 appointments2024-03: 3,984 appointments2024-04: 3,898 appointments2024-05: 3,862 appointments2024-06: 3,175 appointments2024-07: 3,617 appointments2024-08: 3,250 appointments2024-09: 3,786 appointments2024-10: 4,804 appointments2024-11: 4,607 appointments2024-12: 3,560 appointments2025-01: 5,023 appointments2025-02: 4,450 appointments2025-03: 4,533 appointments2025-04: 4,399 appointments2025-05: 4,269 appointments2025-06: 3,848 appointments2025-07: 4,671 appointments2025-08: 3,738 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-081692122563002023-09: 225.1 appts per 1,000 patients2023-10: 261.7 appts per 1,000 patients2023-11: 258.4 appts per 1,000 patients2023-12: 194.2 appts per 1,000 patients2024-01: 243.3 appts per 1,000 patients2024-02: 229 appts per 1,000 patients2024-03: 227.7 appts per 1,000 patients2024-04: 222.7 appts per 1,000 patients2024-05: 220.7 appts per 1,000 patients2024-06: 181.4 appts per 1,000 patients2024-07: 206.7 appts per 1,000 patients2024-08: 185.7 appts per 1,000 patients2024-09: 216.3 appts per 1,000 patients2024-10: 274.5 appts per 1,000 patients2024-11: 263.3 appts per 1,000 patients2024-12: 203.4 appts per 1,000 patients2025-01: 287 appts per 1,000 patients2025-02: 254.3 appts per 1,000 patients2025-03: 259 appts per 1,000 patients2025-04: 251.4 appts per 1,000 patients2025-05: 243.9 appts per 1,000 patients2025-06: 219.9 appts per 1,000 patients2025-07: 266.9 appts per 1,000 patients2025-08: 213.6 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 23.0%September 2023 · 1 day: 10.8%September 2023 · 2–7 days: 35.4%September 2023 · 8–14 days: 18.8%September 2023 · 15–21 days: 5.7%September 2023 · 22–28 days: 3.1%September 2023 · > 28 days: 3.2%October 2023 · Same day: 18.0%October 2023 · 1 day: 8.0%October 2023 · 2–7 days: 35.6%October 2023 · 8–14 days: 25.8%October 2023 · 15–21 days: 7.1%October 2023 · 22–28 days: 3.2%October 2023 · > 28 days: 2.2%November 2023 · Same day: 20.7%November 2023 · 1 day: 8.9%November 2023 · 2–7 days: 27.6%November 2023 · 8–14 days: 32.4%November 2023 · 15–21 days: 4.7%November 2023 · 22–28 days: 2.7%November 2023 · > 28 days: 3.0%December 2023 · Same day: 20.3%December 2023 · 1 day: 9.3%December 2023 · 2–7 days: 27.3%December 2023 · 8–14 days: 31.8%December 2023 · 15–21 days: 6.7%December 2023 · 22–28 days: 2.2%December 2023 · > 28 days: 2.4%January 2024 · Same day: 21.2%January 2024 · 1 day: 11.7%January 2024 · 2–7 days: 25.3%January 2024 · 8–14 days: 29.1%January 2024 · 15–21 days: 6.6%January 2024 · 22–28 days: 3.2%January 2024 · > 28 days: 3.0%February 2024 · Same day: 19.4%February 2024 · 1 day: 7.9%February 2024 · 2–7 days: 18.6%February 2024 · 8–14 days: 40.8%February 2024 · 15–21 days: 6.6%February 2024 · 22–28 days: 4.6%February 2024 · > 28 days: 2.2%March 2024 · Same day: 19.1%March 2024 · 1 day: 8.4%March 2024 · 2–7 days: 21.0%March 2024 · 8–14 days: 33.2%March 2024 · 15–21 days: 9.7%March 2024 · 22–28 days: 5.6%March 2024 · > 28 days: 3.1%April 2024 · Same day: 19.2%April 2024 · 1 day: 9.6%April 2024 · 2–7 days: 24.4%April 2024 · 8–14 days: 22.4%April 2024 · 15–21 days: 13.8%April 2024 · 22–28 days: 5.2%April 2024 · > 28 days: 5.5%May 2024 · Same day: 17.9%May 2024 · 1 day: 7.7%May 2024 · 2–7 days: 16.2%May 2024 · 8–14 days: 38.0%May 2024 · 15–21 days: 10.2%May 2024 · 22–28 days: 4.9%May 2024 · > 28 days: 5.1%June 2024 · Same day: 20.9%June 2024 · 1 day: 8.5%June 2024 · 2–7 days: 16.7%June 2024 · 8–14 days: 27.4%June 2024 · 15–21 days: 18.0%June 2024 · 22–28 days: 4.9%June 2024 · > 28 days: 3.6%July 2024 · Same day: 22.6%July 2024 · 1 day: 9.6%July 2024 · 2–7 days: 18.1%July 2024 · 8–14 days: 32.4%July 2024 · 15–21 days: 7.6%July 2024 · 22–28 days: 4.3%July 2024 · > 28 days: 5.5%August 2024 · Same day: 18.7%August 2024 · 1 day: 11.6%August 2024 · 2–7 days: 25.9%August 2024 · 8–14 days: 29.6%August 2024 · 15–21 days: 5.0%August 2024 · 22–28 days: 4.1%August 2024 · > 28 days: 5.0%September 2024 · Same day: 15.6%September 2024 · 1 day: 8.1%September 2024 · 2–7 days: 33.0%September 2024 · 8–14 days: 30.4%September 2024 · 15–21 days: 5.1%September 2024 · 22–28 days: 3.7%September 2024 · > 28 days: 4.3%October 2024 · Same day: 13.0%October 2024 · 1 day: 7.4%October 2024 · 2–7 days: 20.6%October 2024 · 8–14 days: 40.7%October 2024 · 15–21 days: 11.3%October 2024 · 22–28 days: 4.0%October 2024 · > 28 days: 3.0%November 2024 · Same day: 13.6%November 2024 · 1 day: 6.5%November 2024 · 2–7 days: 15.8%November 2024 · 8–14 days: 37.1%November 2024 · 15–21 days: 14.1%November 2024 · 22–28 days: 6.7%November 2024 · > 28 days: 6.3%December 2024 · Same day: 17.0%December 2024 · 1 day: 7.3%December 2024 · 2–7 days: 14.0%December 2024 · 8–14 days: 35.8%December 2024 · 15–21 days: 11.5%December 2024 · 22–28 days: 7.4%December 2024 · > 28 days: 6.9%January 2025 · Same day: 13.5%January 2025 · 1 day: 7.1%January 2025 · 2–7 days: 21.7%January 2025 · 8–14 days: 29.6%January 2025 · 15–21 days: 11.9%January 2025 · 22–28 days: 5.5%January 2025 · > 28 days: 10.7%February 2025 · Same day: 14.6%February 2025 · 1 day: 6.3%February 2025 · 2–7 days: 25.5%February 2025 · 8–14 days: 27.3%February 2025 · 15–21 days: 9.0%February 2025 · 22–28 days: 9.0%February 2025 · > 28 days: 8.2%March 2025 · Same day: 13.0%March 2025 · 1 day: 5.2%March 2025 · 2–7 days: 23.0%March 2025 · 8–14 days: 28.9%March 2025 · 15–21 days: 13.9%March 2025 · 22–28 days: 6.0%March 2025 · > 28 days: 10.1%April 2025 · Same day: 13.7%April 2025 · 1 day: 6.8%April 2025 · 2–7 days: 23.3%April 2025 · 8–14 days: 34.1%April 2025 · 15–21 days: 11.0%April 2025 · 22–28 days: 4.6%April 2025 · > 28 days: 6.5%May 2025 · Same day: 13.3%May 2025 · 1 day: 6.5%May 2025 · 2–7 days: 32.7%May 2025 · 8–14 days: 33.1%May 2025 · 15–21 days: 5.1%May 2025 · 22–28 days: 3.9%May 2025 · > 28 days: 5.5%June 2025 · Same day: 15.9%June 2025 · 1 day: 6.0%June 2025 · 2–7 days: 25.2%June 2025 · 8–14 days: 30.4%June 2025 · 15–21 days: 10.6%June 2025 · 22–28 days: 6.0%June 2025 · > 28 days: 6.0%July 2025 · Same day: 13.8%July 2025 · 1 day: 6.4%July 2025 · 2–7 days: 28.9%July 2025 · 8–14 days: 35.2%July 2025 · 15–21 days: 6.5%July 2025 · 22–28 days: 4.8%July 2025 · > 28 days: 4.5%August 2025 · Same day: 16.4%August 2025 · 1 day: 7.3%August 2025 · 2–7 days: 20.2%August 2025 · 8–14 days: 36.7%August 2025 · 15–21 days: 9.7%August 2025 · 22–28 days: 4.4%August 2025 · > 28 days: 5.2%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 65/100
  • High DNA rate (8.3%)
  • Low same-day access (15.4%)
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.4%
Face-to-face %-0.7%
Telephone %+1%
Same-day %+4%
Appts per 1K-2.4%
Triage %+0.4%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments per thousand patients was 213.6, which is 2.4% lower than the practice's trailing average. The DNA rate has increased by 3.7% month-on-month, while the same-day appointment percentage has risen by 4%.

Several trends are worth noting. The phone consultation percentage has increased by 1% month-on-month, indicating a shift towards more telephone-based appointments. The triage percentage has remained stable, with a slight upward trend of 0.4%. The total number of appointments per thousand patients has decreased by 2.4% month-on-month, suggesting a potential reduction in overall demand.

To investigate these trends, the practice manager could review the shift towards phone consultations in 2025-02 to see if it aligns with any system changes or staff adjustments. Additionally, verifying whether the dip in same-day appointments in 2025-07 is due to a recording artefact or a genuine change in patient demand would be prudent.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-01
value 5023 · avg 3900.7 ± 467.4
sameDayPct2024-11
value 13.6 · avg 19 ± 2.5
sameDayPct2024-10
value 13 · avg 19.5 ± 1.8
f2fPct2024-10
value 80.7 · avg 71.4 ± 4
total2024-10
value 4804 · avg 3861.4 ± 435
sameDayPct2024-09
value 15.6 · avg 20.1 ± 1.6
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-01
14.8 → 10 (-32.2%)
dnaRate2024-07
7.4 → 9.7 (+31.1%)
videoPct2024-06
10.7 → 0 (-100%)
triagePct2024-06
11.3 → 14.9 (+31.9%)
videoPct2024-01
6.6 → 9.7 (+47%)
phonePct2023-05
29.7 → 39.5 (+33%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

5.32

Nurse FTE

4.87

Direct Patient Care FTE

3.65

Admin FTE

9.68

1 practices reporting · 100.0% coverage

Staff group mix

GP5.3 FTE · 23%
Nurse4.9 FTE · 21%
Direct Patient Care3.6 FTE · 16%
Admin9.7 FTE · 41%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP5.33 FTE · 11 headcount
Partner1.15 FTE (22%) · 2 hc
Salaried3.11 FTE (58%) · 8 hc
Training (ST/F)1.07 FTE (20%) · 1 hc
Nurses4.87 FTE · 6 headcount
Practice Nurse3.16 FTE (65%) · 4 hc
Advanced / Specialist1.71 FTE (35%) · 2 hc
Admin / Non-clinical9.68 FTE · 11 headcount
Management1.00 FTE (10%) · 1 hc
Reception / Admin8.00 FTE (83%) · 9 hc
Other0.68 FTE (7%) · 1 hc
Direct Patient Care3.65 FTE · 4 headcount
Pharmacist2.00 FTE (55%) · 2 hc
HCA / Nursing Assistant1.65 FTE (45%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304811GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 6 FTEGP · 2024-09: 4 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 5 FTEGP · 2025-03: 5 FTEGP · 2025-04: 5 FTEGP · 2025-05: 5 FTEGP · 2025-06: 5 FTEGP · 2025-07: 5 FTEGP · 2025-08: 5 FTEGP · 2025-09: 5 FTEGP · 2025-10: 5 FTEGP · 2025-11: 5 FTEGP · 2025-12: 5 FTEGP · 2026-01: 5 FTEGP · 2026-02: 5 FTEGP · 2026-03: 5 FTENurse · 2024-03: 4 FTENurse · 2024-04: 4 FTENurse · 2024-05: 4 FTENurse · 2024-06: 4 FTENurse · 2024-07: 4 FTENurse · 2024-08: 4 FTENurse · 2024-09: 3 FTENurse · 2024-10: 3 FTENurse · 2024-11: 3 FTENurse · 2024-12: 3 FTENurse · 2025-01: 3 FTENurse · 2025-02: 3 FTENurse · 2025-03: 3 FTENurse · 2025-04: 3 FTENurse · 2025-05: 3 FTENurse · 2025-06: 3 FTENurse · 2025-07: 3 FTENurse · 2025-08: 5 FTENurse · 2025-09: 5 FTENurse · 2025-10: 5 FTENurse · 2025-11: 5 FTENurse · 2025-12: 5 FTENurse · 2026-01: 5 FTENurse · 2026-02: 5 FTENurse · 2026-03: 5 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 4 FTEDPC · 2024-10: 4 FTEDPC · 2024-11: 4 FTEDPC · 2024-12: 4 FTEDPC · 2025-01: 4 FTEDPC · 2025-02: 4 FTEDPC · 2025-03: 4 FTEDPC · 2025-04: 4 FTEDPC · 2025-05: 4 FTEDPC · 2025-06: 4 FTEDPC · 2025-07: 4 FTEDPC · 2025-08: 4 FTEDPC · 2025-09: 4 FTEDPC · 2025-10: 4 FTEDPC · 2025-11: 4 FTEDPC · 2025-12: 4 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 8 FTEAdmin · 2024-04: 8 FTEAdmin · 2024-05: 8 FTEAdmin · 2024-06: 8 FTEAdmin · 2024-07: 8 FTEAdmin · 2024-08: 8 FTEAdmin · 2024-09: 10 FTEAdmin · 2024-10: 10 FTEAdmin · 2024-11: 10 FTEAdmin · 2024-12: 10 FTEAdmin · 2025-01: 10 FTEAdmin · 2025-02: 10 FTEAdmin · 2025-03: 10 FTEAdmin · 2025-04: 10 FTEAdmin · 2025-05: 10 FTEAdmin · 2025-06: 10 FTEAdmin · 2025-07: 10 FTEAdmin · 2025-08: 10 FTEAdmin · 2025-09: 10 FTEAdmin · 2025-10: 10 FTEAdmin · 2025-11: 10 FTEAdmin · 2025-12: 10 FTEAdmin · 2026-01: 10 FTEAdmin · 2026-02: 10 FTEAdmin · 2026-03: 10 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good78.4%
Phone easy25.4%
Website easy45.5%
100.0% coverage

Prescribing volume

0.7

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.