GP Practice

The Old Dairy Health Centre

G85706

Compare to

Registered patients

6,000

NHS Digital list size

GP FTE

4.59

NHS Digital workforce

Patients per GP FTE

1,307

Items per patient

1.13

prescribing volume

GPPS overall good

76.4%

patient experience

Access KPIs · August 2025

Same-day %

17.3%

Month: August 2025

Appts per 1K patients

284

all bookings (incl. triage)

Patient contacts per 1K

284

F2F + phone + video only

28+ day backlog

5.6%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face59.7%
Telephone39.1%
Video / online1.1%
Triage34.0%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %17.3%43.0%-25.7%
Face-to-face %59.7%58.4%+1.3%
Telephone %39.1%21.9%+17.2%
Appts per 1K284.3479.7-195.4
Triage %34.0%8.7%+25.3%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080275380Same-day % · 2023-09: 22.3%Same-day % · 2023-10: 20.2%Same-day % · 2023-11: 24.0%Same-day % · 2023-12: 25.8%Same-day % · 2024-01: 20.9%Same-day % · 2024-02: 22.2%Same-day % · 2024-03: 25.0%Same-day % · 2024-04: 22.3%Same-day % · 2024-05: 24.5%Same-day % · 2024-06: 28.5%Same-day % · 2024-07: 21.5%Same-day % · 2024-08: 30.0%Same-day % · 2024-09: 26.5%Same-day % · 2024-10: 18.4%Same-day % · 2024-11: 24.8%Same-day % · 2024-12: 32.9%Same-day % · 2025-01: 27.8%Same-day % · 2025-02: 21.3%Same-day % · 2025-03: 19.7%Same-day % · 2025-04: 18.6%Same-day % · 2025-05: 19.0%Same-day % · 2025-06: 20.3%Same-day % · 2025-07: 17.3%Same-day % · 2025-08: 17.3%F2F % · 2023-09: 66.4%F2F % · 2023-10: 71.6%F2F % · 2023-11: 66.6%F2F % · 2023-12: 66.9%F2F % · 2024-01: 62.8%F2F % · 2024-02: 61.2%F2F % · 2024-03: 58.6%F2F % · 2024-04: 58.2%F2F % · 2024-05: 59.4%F2F % · 2024-06: 57.1%F2F % · 2024-07: 58.3%F2F % · 2024-08: 61.1%F2F % · 2024-09: 56.9%F2F % · 2024-10: 63.7%F2F % · 2024-11: 60.8%F2F % · 2024-12: 60.2%F2F % · 2025-01: 61.2%F2F % · 2025-02: 61.9%F2F % · 2025-03: 60.6%F2F % · 2025-04: 59.6%F2F % · 2025-05: 61.1%F2F % · 2025-06: 62.1%F2F % · 2025-07: 61.0%F2F % · 2025-08: 59.7%Phone % · 2023-09: 32.1%Phone % · 2023-10: 26.8%Phone % · 2023-11: 32.6%Phone % · 2023-12: 32.7%Phone % · 2024-01: 36.8%Phone % · 2024-02: 38.4%Phone % · 2024-03: 40.8%Phone % · 2024-04: 41.1%Phone % · 2024-05: 40.4%Phone % · 2024-06: 42.6%Phone % · 2024-07: 40.9%Phone % · 2024-08: 38.2%Phone % · 2024-09: 42.7%Phone % · 2024-10: 35.7%Phone % · 2024-11: 38.6%Phone % · 2024-12: 39.0%Phone % · 2025-01: 38.6%Phone % · 2025-02: 37.7%Phone % · 2025-03: 38.5%Phone % · 2025-04: 39.9%Phone % · 2025-05: 38.6%Phone % · 2025-06: 37.7%Phone % · 2025-07: 38.4%Phone % · 2025-08: 39.1%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.1%Video % · 2024-03: 0.2%Video % · 2024-04: 0.2%Video % · 2024-05: 0.1%Video % · 2024-06: 0.0%Video % · 2024-07: 0.1%Video % · 2024-08: 0.1%Video % · 2024-09: 0.0%Video % · 2024-10: 0.1%Video % · 2024-11: 0.0%Video % · 2024-12: 0.2%Video % · 2025-01: 0.0%Video % · 2025-02: 0.1%Video % · 2025-03: 0.3%Video % · 2025-04: 0.2%Video % · 2025-05: 0.1%Video % · 2025-06: 0.2%Video % · 2025-07: 0.3%Video % · 2025-08: 1.1%Triage % · 2023-09: 1.1%Triage % · 2023-10: 0.2%Triage % · 2023-11: 0.4%Triage % · 2023-12: 0.0%Triage % · 2024-01: 10.9%Triage % · 2024-02: 33.0%Triage % · 2024-03: 30.9%Triage % · 2024-04: 35.7%Triage % · 2024-05: 33.3%Triage % · 2024-06: 38.9%Triage % · 2024-07: 38.9%Triage % · 2024-08: 36.7%Triage % · 2024-09: 37.2%Triage % · 2024-10: 32.1%Triage % · 2024-11: 35.1%Triage % · 2024-12: 34.4%Triage % · 2025-01: 35.1%Triage % · 2025-02: 36.4%Triage % · 2025-03: 37.6%Triage % · 2025-04: 36.4%Triage % · 2025-05: 32.9%Triage % · 2025-06: 32.3%Triage % · 2025-07: 34.3%Triage % · 2025-08: 34.0%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,3391,8322,3252,8182023-09: 1,990 appointments2023-10: 2,675 appointments2023-11: 2,302 appointments2023-12: 1,978 appointments2024-01: 2,015 appointments2024-02: 2,176 appointments2024-03: 2,314 appointments2024-04: 2,141 appointments2024-05: 2,343 appointments2024-06: 2,100 appointments2024-07: 1,968 appointments2024-08: 1,972 appointments2024-09: 2,094 appointments2024-10: 2,482 appointments2024-11: 2,218 appointments2024-12: 1,798 appointments2025-01: 1,827 appointments2025-02: 1,482 appointments2025-03: 1,573 appointments2025-04: 1,635 appointments2025-05: 1,799 appointments2025-06: 1,889 appointments2025-07: 1,996 appointments2025-08: 1,706 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082233053874702023-09: 331.7 appts per 1,000 patients2023-10: 445.8 appts per 1,000 patients2023-11: 383.7 appts per 1,000 patients2023-12: 329.7 appts per 1,000 patients2024-01: 335.8 appts per 1,000 patients2024-02: 362.7 appts per 1,000 patients2024-03: 385.7 appts per 1,000 patients2024-04: 356.8 appts per 1,000 patients2024-05: 390.5 appts per 1,000 patients2024-06: 350 appts per 1,000 patients2024-07: 328 appts per 1,000 patients2024-08: 328.7 appts per 1,000 patients2024-09: 349 appts per 1,000 patients2024-10: 413.7 appts per 1,000 patients2024-11: 369.7 appts per 1,000 patients2024-12: 299.7 appts per 1,000 patients2025-01: 304.5 appts per 1,000 patients2025-02: 247 appts per 1,000 patients2025-03: 262.2 appts per 1,000 patients2025-04: 272.5 appts per 1,000 patients2025-05: 299.8 appts per 1,000 patients2025-06: 314.8 appts per 1,000 patients2025-07: 332.7 appts per 1,000 patients2025-08: 284.3 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 22.3%September 2023 · 1 day: 11.8%September 2023 · 2–7 days: 42.5%September 2023 · 8–14 days: 14.0%September 2023 · 15–21 days: 5.3%September 2023 · 22–28 days: 2.7%September 2023 · > 28 days: 1.4%October 2023 · Same day: 20.2%October 2023 · 1 day: 8.8%October 2023 · 2–7 days: 32.2%October 2023 · 8–14 days: 10.5%October 2023 · 15–21 days: 12.6%October 2023 · 22–28 days: 7.3%October 2023 · > 28 days: 8.4%November 2023 · Same day: 24.0%November 2023 · 1 day: 10.3%November 2023 · 2–7 days: 34.2%November 2023 · 8–14 days: 16.2%November 2023 · 15–21 days: 7.9%November 2023 · 22–28 days: 4.2%November 2023 · > 28 days: 3.2%December 2023 · Same day: 25.8%December 2023 · 1 day: 10.6%December 2023 · 2–7 days: 30.2%December 2023 · 8–14 days: 22.6%December 2023 · 15–21 days: 5.5%December 2023 · 22–28 days: 3.3%December 2023 · > 28 days: 1.9%January 2024 · Same day: 20.9%January 2024 · 1 day: 9.3%January 2024 · 2–7 days: 39.0%January 2024 · 8–14 days: 15.4%January 2024 · 15–21 days: 6.0%January 2024 · 22–28 days: 6.0%January 2024 · > 28 days: 3.4%February 2024 · Same day: 22.2%February 2024 · 1 day: 9.3%February 2024 · 2–7 days: 33.4%February 2024 · 8–14 days: 25.3%February 2024 · 15–21 days: 5.4%February 2024 · 22–28 days: 3.1%February 2024 · > 28 days: 1.4%March 2024 · Same day: 25.0%March 2024 · 1 day: 9.9%March 2024 · 2–7 days: 24.6%March 2024 · 8–14 days: 29.6%March 2024 · 15–21 days: 5.5%March 2024 · 22–28 days: 3.3%March 2024 · > 28 days: 2.2%April 2024 · Same day: 22.3%April 2024 · 1 day: 7.9%April 2024 · 2–7 days: 23.8%April 2024 · 8–14 days: 31.8%April 2024 · 15–21 days: 6.2%April 2024 · 22–28 days: 4.5%April 2024 · > 28 days: 3.4%May 2024 · Same day: 24.5%May 2024 · 1 day: 9.9%May 2024 · 2–7 days: 24.8%May 2024 · 8–14 days: 30.2%May 2024 · 15–21 days: 4.7%May 2024 · 22–28 days: 4.0%May 2024 · > 28 days: 2.0%June 2024 · Same day: 28.5%June 2024 · 1 day: 11.6%June 2024 · 2–7 days: 30.5%June 2024 · 8–14 days: 20.3%June 2024 · 15–21 days: 4.0%June 2024 · 22–28 days: 3.3%June 2024 · > 28 days: 1.8%July 2024 · Same day: 21.5%July 2024 · 1 day: 9.0%July 2024 · 2–7 days: 47.2%July 2024 · 8–14 days: 12.0%July 2024 · 15–21 days: 5.5%July 2024 · 22–28 days: 3.0%July 2024 · > 28 days: 1.7%August 2024 · Same day: 30.0%August 2024 · 1 day: 10.8%August 2024 · 2–7 days: 28.2%August 2024 · 8–14 days: 18.7%August 2024 · 15–21 days: 4.7%August 2024 · 22–28 days: 4.1%August 2024 · > 28 days: 3.5%September 2024 · Same day: 26.5%September 2024 · 1 day: 8.2%September 2024 · 2–7 days: 32.8%September 2024 · 8–14 days: 15.9%September 2024 · 15–21 days: 7.6%September 2024 · 22–28 days: 2.4%September 2024 · > 28 days: 6.5%October 2024 · Same day: 18.4%October 2024 · 1 day: 7.1%October 2024 · 2–7 days: 23.8%October 2024 · 8–14 days: 28.7%October 2024 · 15–21 days: 10.6%October 2024 · 22–28 days: 6.8%October 2024 · > 28 days: 4.6%November 2024 · Same day: 24.8%November 2024 · 1 day: 7.8%November 2024 · 2–7 days: 22.0%November 2024 · 8–14 days: 27.2%November 2024 · 15–21 days: 7.8%November 2024 · 22–28 days: 4.9%November 2024 · > 28 days: 5.5%December 2024 · Same day: 32.9%December 2024 · 1 day: 8.5%December 2024 · 2–7 days: 20.0%December 2024 · 8–14 days: 26.7%December 2024 · 15–21 days: 6.2%December 2024 · 22–28 days: 2.7%December 2024 · > 28 days: 3.0%January 2025 · Same day: 27.8%January 2025 · 1 day: 7.8%January 2025 · 2–7 days: 20.4%January 2025 · 8–14 days: 20.4%January 2025 · 15–21 days: 13.1%January 2025 · 22–28 days: 5.4%January 2025 · > 28 days: 5.2%February 2025 · Same day: 21.3%February 2025 · 1 day: 5.6%February 2025 · 2–7 days: 19.2%February 2025 · 8–14 days: 17.2%February 2025 · 15–21 days: 18.6%February 2025 · 22–28 days: 14.0%February 2025 · > 28 days: 4.0%March 2025 · Same day: 19.7%March 2025 · 1 day: 6.4%March 2025 · 2–7 days: 19.8%March 2025 · 8–14 days: 13.2%March 2025 · 15–21 days: 12.2%March 2025 · 22–28 days: 19.8%March 2025 · > 28 days: 8.8%April 2025 · Same day: 18.6%April 2025 · 1 day: 7.8%April 2025 · 2–7 days: 20.9%April 2025 · 8–14 days: 14.6%April 2025 · 15–21 days: 19.9%April 2025 · 22–28 days: 9.7%April 2025 · > 28 days: 8.6%May 2025 · Same day: 19.0%May 2025 · 1 day: 7.9%May 2025 · 2–7 days: 24.1%May 2025 · 8–14 days: 26.8%May 2025 · 15–21 days: 15.5%May 2025 · 22–28 days: 4.8%May 2025 · > 28 days: 1.8%June 2025 · Same day: 20.3%June 2025 · 1 day: 8.0%June 2025 · 2–7 days: 25.3%June 2025 · 8–14 days: 27.6%June 2025 · 15–21 days: 10.3%June 2025 · 22–28 days: 4.9%June 2025 · > 28 days: 3.6%July 2025 · Same day: 17.3%July 2025 · 1 day: 8.9%July 2025 · 2–7 days: 29.3%July 2025 · 8–14 days: 31.0%July 2025 · 15–21 days: 6.2%July 2025 · 22–28 days: 3.2%July 2025 · > 28 days: 4.1%August 2025 · Same day: 17.3%August 2025 · 1 day: 8.9%August 2025 · 2–7 days: 26.7%August 2025 · 8–14 days: 27.8%August 2025 · 15–21 days: 10.6%August 2025 · 22–28 days: 3.1%August 2025 · > 28 days: 5.6%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 51/100
  • Moderate demand
  • Low same-day access (18.3%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+3%
Face-to-face %0%
Telephone %-0.2%
Same-day %-2.2%
Appts per 1K+3%
Triage %-2%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments per thousand patients was 284.3, which is 33.3% higher than the practice's trailing average. This significant increase suggests a notable rise in patient demand or changes in booking practices.

Several trends and step changes are worth noting. The DNA rate increased by 31.4% from 3.5% to 4.6% in 2025-08, indicating a potential rise in missed appointments. Additionally, the video percentage saw a 266.7% increase from 0.3% to 1.1% in the same month, suggesting a shift towards virtual consultations. The same-day percentage decreased by 2.2% month-on-month, which could reflect changes in patient needs or booking policies.

To investigate these signals, review the video appointment increase in 2025-08 to understand if it aligns with a system change or patient preference shift. Also, verify if the rise in DNA rate is due to operational issues or patient behavior changes.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-02
value 1482 · avg 2119.4 ± 197.3
sameDayPct2024-12
value 32.9 · avg 24.2 ± 3.2
total2024-12
value 1798 · avg 2150.1 ± 157.6
sameDayPct2024-10
value 18.4 · avg 24.3 ± 2.9
sameDayPct2024-08
value 30 · avg 23 ± 2.5
sameDayPct2024-06
value 28.5 · avg 22.7 ± 2.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
0.3 → 1.1 (+266.7%)
dnaRate2025-08
3.5 → 4.6 (+31.4%)
videoPct2025-07
0.2 → 0.3 (+50%)
videoPct2025-06
0.1 → 0.2 (+100%)
videoPct2025-05
0.2 → 0.1 (-50%)
videoPct2025-04
0.3 → 0.2 (-33.3%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2023-01-31 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2023-01-31.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

4.59

Nurse FTE

1.72

Direct Patient Care FTE

1.85

Admin FTE

9.23

1 practices reporting · 100.0% coverage

Staff group mix

GP4.6 FTE · 26%
Nurse1.7 FTE · 10%
Direct Patient Care1.9 FTE · 11%
Admin9.2 FTE · 53%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.59 FTE · 6 headcount
Partner2.67 FTE (58%) · 3 hc
Salaried0.85 FTE (19%) · 2 hc
Training (ST/F)1.07 FTE (23%) · 1 hc
Nurses1.72 FTE · 3 headcount
Practice Nurse0.72 FTE (42%) · 2 hc
Trainee1.00 FTE (58%) · 1 hc
Admin / Non-clinical9.22 FTE · 14 headcount
Management0.85 FTE (9%) · 1 hc
Reception / Admin6.90 FTE (75%) · 11 hc
Other1.47 FTE (16%) · 2 hc
Direct Patient Care1.85 FTE · 2 headcount
Pharmacist1.00 FTE (54%) · 1 hc
HCA / Nursing Assistant0.85 FTE (46%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0303710GP · 2024-03: 4 FTEGP · 2024-04: 4 FTEGP · 2024-05: 4 FTEGP · 2024-06: 4 FTEGP · 2024-07: 4 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 4 FTEGP · 2025-06: 4 FTEGP · 2025-07: 4 FTEGP · 2025-08: 4 FTEGP · 2025-09: 4 FTEGP · 2025-10: 4 FTEGP · 2025-11: 4 FTEGP · 2025-12: 4 FTEGP · 2026-01: 4 FTEGP · 2026-02: 5 FTEGP · 2026-03: 5 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 8 FTEAdmin · 2024-04: 8 FTEAdmin · 2024-05: 8 FTEAdmin · 2024-06: 8 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 6 FTEAdmin · 2024-09: 6 FTEAdmin · 2024-10: 6 FTEAdmin · 2024-11: 6 FTEAdmin · 2024-12: 6 FTEAdmin · 2025-01: 6 FTEAdmin · 2025-02: 6 FTEAdmin · 2025-03: 6 FTEAdmin · 2025-04: 6 FTEAdmin · 2025-05: 6 FTEAdmin · 2025-06: 6 FTEAdmin · 2025-07: 6 FTEAdmin · 2025-08: 6 FTEAdmin · 2025-09: 6 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 7 FTEAdmin · 2025-12: 7 FTEAdmin · 2026-01: 7 FTEAdmin · 2026-02: 9 FTEAdmin · 2026-03: 9 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good76.4%
Phone easy36.5%
Website easy52.4%
100.0% coverage

Prescribing volume

1.13

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.