GP Practice

East Street

G85721

Compare to

Registered patients

6,657

NHS Digital list size

GP FTE

3.63

NHS Digital workforce

Patients per GP FTE

1,834

Items per patient

1.38

prescribing volume

GPPS overall good

89.1%

patient experience

Access KPIs · August 2025

Same-day %

41.2%

Month: August 2025

Appts per 1K patients

362

all bookings (incl. triage)

Patient contacts per 1K

359

F2F + phone + video only

28+ day backlog

1.5%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face48.8%
Telephone38.2%
Video / online12.0%
Triage17.9%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %41.2%43.0%-1.8%
Face-to-face %48.8%58.4%-9.6%
Telephone %38.2%21.9%+16.3%
Appts per 1K361.7479.7-118.0
Triage %17.9%8.7%+9.2%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080214162Same-day % · 2023-09: 37.5%Same-day % · 2023-10: 35.3%Same-day % · 2023-11: 35.7%Same-day % · 2023-12: 38.3%Same-day % · 2024-01: 42.8%Same-day % · 2024-02: 40.7%Same-day % · 2024-03: 39.7%Same-day % · 2024-04: 39.8%Same-day % · 2024-05: 37.4%Same-day % · 2024-06: 41.8%Same-day % · 2024-07: 37.8%Same-day % · 2024-08: 37.8%Same-day % · 2024-09: 41.9%Same-day % · 2024-10: 35.3%Same-day % · 2024-11: 40.4%Same-day % · 2024-12: 45.1%Same-day % · 2025-01: 42.1%Same-day % · 2025-02: 44.7%Same-day % · 2025-03: 44.3%Same-day % · 2025-04: 43.1%Same-day % · 2025-05: 39.6%Same-day % · 2025-06: 38.1%Same-day % · 2025-07: 41.8%Same-day % · 2025-08: 41.2%F2F % · 2023-09: 46.1%F2F % · 2023-10: 47.4%F2F % · 2023-11: 43.9%F2F % · 2023-12: 44.4%F2F % · 2024-01: 40.6%F2F % · 2024-02: 40.2%F2F % · 2024-03: 42.1%F2F % · 2024-04: 48.1%F2F % · 2024-05: 46.8%F2F % · 2024-06: 45.2%F2F % · 2024-07: 50.5%F2F % · 2024-08: 52.4%F2F % · 2024-09: 46.3%F2F % · 2024-10: 55.9%F2F % · 2024-11: 48.4%F2F % · 2024-12: 46.4%F2F % · 2025-01: 45.2%F2F % · 2025-02: 49.1%F2F % · 2025-03: 47.8%F2F % · 2025-04: 50.0%F2F % · 2025-05: 47.1%F2F % · 2025-06: 48.8%F2F % · 2025-07: 47.1%F2F % · 2025-08: 48.8%Phone % · 2023-09: 45.4%Phone % · 2023-10: 42.8%Phone % · 2023-11: 46.6%Phone % · 2023-12: 47.3%Phone % · 2024-01: 50.8%Phone % · 2024-02: 48.7%Phone % · 2024-03: 47.6%Phone % · 2024-04: 44.3%Phone % · 2024-05: 41.7%Phone % · 2024-06: 45.1%Phone % · 2024-07: 40.4%Phone % · 2024-08: 39.6%Phone % · 2024-09: 43.9%Phone % · 2024-10: 33.9%Phone % · 2024-11: 38.7%Phone % · 2024-12: 39.7%Phone % · 2025-01: 42.0%Phone % · 2025-02: 38.0%Phone % · 2025-03: 40.3%Phone % · 2025-04: 37.0%Phone % · 2025-05: 38.6%Phone % · 2025-06: 39.3%Phone % · 2025-07: 38.8%Phone % · 2025-08: 38.2%Video % · 2023-09: 7.5%Video % · 2023-10: 6.7%Video % · 2023-11: 7.1%Video % · 2023-12: 6.5%Video % · 2024-01: 6.6%Video % · 2024-02: 8.4%Video % · 2024-03: 7.7%Video % · 2024-04: 6.2%Video % · 2024-05: 8.1%Video % · 2024-06: 7.8%Video % · 2024-07: 6.8%Video % · 2024-08: 6.6%Video % · 2024-09: 7.8%Video % · 2024-10: 8.1%Video % · 2024-11: 9.2%Video % · 2024-12: 11.3%Video % · 2025-01: 11.0%Video % · 2025-02: 11.5%Video % · 2025-03: 10.6%Video % · 2025-04: 11.0%Video % · 2025-05: 12.2%Video % · 2025-06: 9.8%Video % · 2025-07: 12.7%Video % · 2025-08: 12.0%Triage % · 2023-09: 18.4%Triage % · 2023-10: 17.7%Triage % · 2023-11: 14.0%Triage % · 2023-12: 17.9%Triage % · 2024-01: 21.4%Triage % · 2024-02: 19.7%Triage % · 2024-03: 18.0%Triage % · 2024-04: 16.5%Triage % · 2024-05: 16.1%Triage % · 2024-06: 19.6%Triage % · 2024-07: 16.8%Triage % · 2024-08: 12.4%Triage % · 2024-09: 18.8%Triage % · 2024-10: 17.5%Triage % · 2024-11: 21.4%Triage % · 2024-12: 22.9%Triage % · 2025-01: 22.4%Triage % · 2025-02: 22.9%Triage % · 2025-03: 18.9%Triage % · 2025-04: 20.5%Triage % · 2025-05: 20.5%Triage % · 2025-06: 18.6%Triage % · 2025-07: 21.0%Triage % · 2025-08: 17.9%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,9352,3002,6653,0302023-09: 2,449 appointments2023-10: 2,594 appointments2023-11: 2,628 appointments2023-12: 2,257 appointments2024-01: 2,209 appointments2024-02: 2,446 appointments2024-03: 2,361 appointments2024-04: 2,564 appointments2024-05: 2,642 appointments2024-06: 2,041 appointments2024-07: 2,700 appointments2024-08: 2,299 appointments2024-09: 2,229 appointments2024-10: 2,924 appointments2024-11: 2,532 appointments2024-12: 2,298 appointments2025-01: 2,595 appointments2025-02: 2,276 appointments2025-03: 2,588 appointments2025-04: 2,470 appointments2025-05: 2,437 appointments2025-06: 2,810 appointments2025-07: 2,816 appointments2025-08: 2,408 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082913454004552023-09: 367.9 appts per 1,000 patients2023-10: 389.7 appts per 1,000 patients2023-11: 394.8 appts per 1,000 patients2023-12: 339 appts per 1,000 patients2024-01: 331.8 appts per 1,000 patients2024-02: 367.4 appts per 1,000 patients2024-03: 354.7 appts per 1,000 patients2024-04: 385.2 appts per 1,000 patients2024-05: 396.9 appts per 1,000 patients2024-06: 306.6 appts per 1,000 patients2024-07: 405.6 appts per 1,000 patients2024-08: 345.4 appts per 1,000 patients2024-09: 334.8 appts per 1,000 patients2024-10: 439.2 appts per 1,000 patients2024-11: 380.4 appts per 1,000 patients2024-12: 345.2 appts per 1,000 patients2025-01: 389.8 appts per 1,000 patients2025-02: 341.9 appts per 1,000 patients2025-03: 388.8 appts per 1,000 patients2025-04: 371 appts per 1,000 patients2025-05: 366.1 appts per 1,000 patients2025-06: 422.1 appts per 1,000 patients2025-07: 423 appts per 1,000 patients2025-08: 361.7 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 37.5%September 2023 · 1 day: 7.0%September 2023 · 2–7 days: 15.3%September 2023 · 8–14 days: 25.4%September 2023 · 15–21 days: 12.4%September 2023 · 22–28 days: 1.6%September 2023 · > 28 days: 0.7%October 2023 · Same day: 35.3%October 2023 · 1 day: 7.6%October 2023 · 2–7 days: 16.9%October 2023 · 8–14 days: 24.0%October 2023 · 15–21 days: 13.9%October 2023 · 22–28 days: 1.6%October 2023 · > 28 days: 0.8%November 2023 · Same day: 35.7%November 2023 · 1 day: 5.7%November 2023 · 2–7 days: 16.3%November 2023 · 8–14 days: 34.6%November 2023 · 15–21 days: 5.3%November 2023 · 22–28 days: 1.4%November 2023 · > 28 days: 1.0%December 2023 · Same day: 38.3%December 2023 · 1 day: 5.7%December 2023 · 2–7 days: 16.1%December 2023 · 8–14 days: 29.6%December 2023 · 15–21 days: 8.5%December 2023 · 22–28 days: 1.0%December 2023 · > 28 days: 0.8%January 2024 · Same day: 42.8%January 2024 · 1 day: 7.4%January 2024 · 2–7 days: 17.0%January 2024 · 8–14 days: 18.8%January 2024 · 15–21 days: 9.9%January 2024 · 22–28 days: 2.6%January 2024 · > 28 days: 1.5%February 2024 · Same day: 40.7%February 2024 · 1 day: 6.8%February 2024 · 2–7 days: 14.5%February 2024 · 8–14 days: 12.2%February 2024 · 15–21 days: 23.4%February 2024 · 22–28 days: 1.6%February 2024 · > 28 days: 0.9%March 2024 · Same day: 39.7%March 2024 · 1 day: 7.8%March 2024 · 2–7 days: 14.3%March 2024 · 8–14 days: 22.3%March 2024 · 15–21 days: 14.7%March 2024 · 22–28 days: 0.9%March 2024 · > 28 days: 0.4%April 2024 · Same day: 39.8%April 2024 · 1 day: 9.2%April 2024 · 2–7 days: 16.1%April 2024 · 8–14 days: 22.9%April 2024 · 15–21 days: 9.8%April 2024 · 22–28 days: 1.4%April 2024 · > 28 days: 0.9%May 2024 · Same day: 37.4%May 2024 · 1 day: 8.8%May 2024 · 2–7 days: 17.4%May 2024 · 8–14 days: 27.7%May 2024 · 15–21 days: 5.7%May 2024 · 22–28 days: 1.8%May 2024 · > 28 days: 1.2%June 2024 · Same day: 41.8%June 2024 · 1 day: 6.4%June 2024 · 2–7 days: 17.8%June 2024 · 8–14 days: 27.8%June 2024 · 15–21 days: 4.1%June 2024 · 22–28 days: 1.1%June 2024 · > 28 days: 0.9%July 2024 · Same day: 37.8%July 2024 · 1 day: 7.5%July 2024 · 2–7 days: 18.6%July 2024 · 8–14 days: 30.6%July 2024 · 15–21 days: 3.5%July 2024 · 22–28 days: 1.1%July 2024 · > 28 days: 0.9%August 2024 · Same day: 37.8%August 2024 · 1 day: 8.3%August 2024 · 2–7 days: 34.6%August 2024 · 8–14 days: 15.4%August 2024 · 15–21 days: 1.9%August 2024 · 22–28 days: 1.0%August 2024 · > 28 days: 1.1%September 2024 · Same day: 41.9%September 2024 · 1 day: 6.5%September 2024 · 2–7 days: 15.1%September 2024 · 8–14 days: 30.2%September 2024 · 15–21 days: 3.6%September 2024 · 22–28 days: 1.4%September 2024 · > 28 days: 1.4%October 2024 · Same day: 35.3%October 2024 · 1 day: 7.9%October 2024 · 2–7 days: 15.3%October 2024 · 8–14 days: 21.8%October 2024 · 15–21 days: 16.0%October 2024 · 22–28 days: 2.9%October 2024 · > 28 days: 0.8%November 2024 · Same day: 40.4%November 2024 · 1 day: 9.7%November 2024 · 2–7 days: 17.2%November 2024 · 8–14 days: 11.2%November 2024 · 15–21 days: 18.4%November 2024 · 22–28 days: 2.3%November 2024 · > 28 days: 0.8%December 2024 · Same day: 45.1%December 2024 · 1 day: 8.5%December 2024 · 2–7 days: 16.0%December 2024 · 8–14 days: 8.4%December 2024 · 15–21 days: 14.1%December 2024 · 22–28 days: 6.3%December 2024 · > 28 days: 1.5%January 2025 · Same day: 42.1%January 2025 · 1 day: 9.6%January 2025 · 2–7 days: 17.8%January 2025 · 8–14 days: 15.4%January 2025 · 15–21 days: 7.4%January 2025 · 22–28 days: 5.9%January 2025 · > 28 days: 1.8%February 2025 · Same day: 44.7%February 2025 · 1 day: 10.1%February 2025 · 2–7 days: 14.8%February 2025 · 8–14 days: 13.9%February 2025 · 15–21 days: 12.2%February 2025 · 22–28 days: 3.0%February 2025 · > 28 days: 1.2%March 2025 · Same day: 44.3%March 2025 · 1 day: 9.1%March 2025 · 2–7 days: 13.3%March 2025 · 8–14 days: 15.1%March 2025 · 15–21 days: 15.1%March 2025 · 22–28 days: 2.5%March 2025 · > 28 days: 0.7%April 2025 · Same day: 43.1%April 2025 · 1 day: 8.6%April 2025 · 2–7 days: 14.8%April 2025 · 8–14 days: 14.1%April 2025 · 15–21 days: 11.9%April 2025 · 22–28 days: 5.3%April 2025 · > 28 days: 2.2%May 2025 · Same day: 39.6%May 2025 · 1 day: 8.3%May 2025 · 2–7 days: 15.4%May 2025 · 8–14 days: 17.4%May 2025 · 15–21 days: 11.6%May 2025 · 22–28 days: 5.3%May 2025 · > 28 days: 2.4%June 2025 · Same day: 38.1%June 2025 · 1 day: 7.5%June 2025 · 2–7 days: 19.7%June 2025 · 8–14 days: 22.2%June 2025 · 15–21 days: 9.3%June 2025 · 22–28 days: 1.7%June 2025 · > 28 days: 1.4%July 2025 · Same day: 41.8%July 2025 · 1 day: 9.7%July 2025 · 2–7 days: 16.5%July 2025 · 8–14 days: 20.5%July 2025 · 15–21 days: 8.3%July 2025 · 22–28 days: 2.1%July 2025 · > 28 days: 1.2%August 2025 · Same day: 41.2%August 2025 · 1 day: 7.5%August 2025 · 2–7 days: 12.1%August 2025 · 8–14 days: 24.3%August 2025 · 15–21 days: 11.4%August 2025 · 22–28 days: 2.1%August 2025 · > 28 days: 1.5%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 58/100
  • High demand (>400 appts/1K)
  • High DNA rate (10.1%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.6%
Face-to-face %-0.1%
Telephone %-0.3%
Same-day %-1.4%
Appts per 1K+0.6%
Triage %-0.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the DNA rate has risen significantly to 11.6%, which is 41.5% higher than the practice's trailing average of 8.2%. This sharp increase is a notable anomaly and could indicate potential issues with patient attendance or booking practices.

Several trends are worth monitoring. Firstly, the DNA rate has been steadily increasing over the past few months, rising by 1.4% each month. Secondly, the percentage of face-to-face appointments has decreased by 1.4% month-on-month, suggesting a shift in patient preferences or operational changes. Lastly, the triage percentage has been declining, dropping by 0.8% each month.

To investigate these trends, review the DNA rate increase to understand its causes and consider implementing strategies to reduce DNAs. Also, verify if the decrease in face-to-face appointments aligns with any changes in patient communication or booking systems.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

dnaRate2025-04
value 11.6 · avg 8.1 ± 0.9
triagePct2024-12
value 22.9 · avg 18 ± 2.4
sameDayPct2024-12
value 45.1 · avg 39.5 ± 2.1
phonePct2024-10
value 33.9 · avg 44.9 ± 3.3
f2fPct2024-10
value 55.9 · avg 45.7 ± 3.6
total2024-10
value 2924 · avg 2414.2 ± 202.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-04
8.2 → 11.6 (+41.5%)
triagePct2024-09
12.4 → 18.8 (+51.8%)
dnaRate2024-07
7.1 → 9.3 (+31%)
videoPct2024-05
6.2 → 8.1 (+30.6%)
videoPct2023-05
3.5 → 8.3 (+137.1%)
triagePct2023-05
29.9 → 18.7 (-37.4%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

lowscore 39/100medium confidence
Last inspection: 2024-10-16 · 18 months ago
  • Current rating is outstanding, and the latest CQC assessment date is 2024-10-16 (18 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 3 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

3.63

Nurse FTE

0.43

Direct Patient Care FTE

0

Admin FTE

6.43

1 practices reporting · 100.0% coverage

Staff group mix

GP3.6 FTE · 35%
Nurse0.4 FTE · 4%
Direct Patient Care0.0 FTE · 0%
Admin6.4 FTE · 61%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.63 FTE · 5 headcount
Partner1.84 FTE (51%) · 2 hc
Salaried1.79 FTE (49%) · 3 hc
Nurses0.43 FTE · 1 headcount
Advanced / Specialist0.43 FTE (100%) · 1 hc
Admin / Non-clinical6.43 FTE · 8 headcount
Management1.00 FTE (16%) · 1 hc
Reception / Admin3.79 FTE (59%) · 5 hc
Other1.64 FTE (26%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030358GP · 2024-03: 4 FTEGP · 2024-04: 4 FTEGP · 2024-05: 4 FTEGP · 2024-06: 4 FTEGP · 2024-07: 4 FTEGP · 2024-08: 4 FTEGP · 2024-09: 4 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 4 FTEGP · 2025-03: 4 FTEGP · 2025-04: 4 FTEGP · 2025-05: 4 FTEGP · 2025-06: 4 FTEGP · 2025-07: 4 FTEGP · 2025-08: 4 FTEGP · 2025-09: 4 FTEGP · 2025-10: 4 FTEGP · 2025-11: 4 FTEGP · 2025-12: 4 FTEGP · 2026-01: 4 FTEGP · 2026-02: 4 FTEGP · 2026-03: 4 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 0 FTENurse · 2026-01: 0 FTENurse · 2026-02: 0 FTENurse · 2026-03: 0 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 7 FTEAdmin · 2024-04: 7 FTEAdmin · 2024-05: 7 FTEAdmin · 2024-06: 7 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 6 FTEAdmin · 2024-09: 6 FTEAdmin · 2024-10: 6 FTEAdmin · 2024-11: 6 FTEAdmin · 2024-12: 6 FTEAdmin · 2025-01: 6 FTEAdmin · 2025-02: 6 FTEAdmin · 2025-03: 6 FTEAdmin · 2025-04: 6 FTEAdmin · 2025-05: 6 FTEAdmin · 2025-06: 6 FTEAdmin · 2025-07: 6 FTEAdmin · 2025-08: 6 FTEAdmin · 2025-09: 6 FTEAdmin · 2025-10: 6 FTEAdmin · 2025-11: 6 FTEAdmin · 2025-12: 6 FTEAdmin · 2026-01: 6 FTEAdmin · 2026-02: 6 FTEAdmin · 2026-03: 6 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good89.1%
Phone easy51.1%
Website easy84.9%
100.0% coverage

Prescribing volume

1.38

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.