GP Practice

Sheresurgeryanddispensary

H81077

Compare to

Registered patients

8,170

NHS Digital list size

GP FTE

6.33

NHS Digital workforce

Patients per GP FTE

1,291

Items per patient

1.43

prescribing volume

GPPS overall good

87.5%

patient experience

Access KPIs · August 2025

Same-day %

30.7%

Month: August 2025

Appts per 1K patients

349

all bookings (incl. triage)

Patient contacts per 1K

344

F2F + phone + video only

28+ day backlog

4.3%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face85.7%
Telephone13.1%
Triage0.8%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %30.7%43.0%-12.3%
Face-to-face %85.7%58.4%+27.3%
Telephone %13.1%21.9%-8.8%
Appts per 1K348.5479.7-131.2
Triage %0.8%8.7%-7.9%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-0803570105Same-day % · 2023-09: 29.4%Same-day % · 2023-10: 30.4%Same-day % · 2023-11: 36.7%Same-day % · 2023-12: 41.9%Same-day % · 2024-01: 44.1%Same-day % · 2024-02: 44.1%Same-day % · 2024-03: 71.6%Same-day % · 2024-04: 72.0%Same-day % · 2024-05: 69.9%Same-day % · 2024-06: 44.6%Same-day % · 2024-07: 63.1%Same-day % · 2024-08: 67.2%Same-day % · 2024-09: 64.1%Same-day % · 2024-10: 55.8%Same-day % · 2024-11: 55.5%Same-day % · 2024-12: 68.7%Same-day % · 2025-01: 68.6%Same-day % · 2025-02: 64.6%Same-day % · 2025-03: 62.9%Same-day % · 2025-04: 58.3%Same-day % · 2025-05: 64.0%Same-day % · 2025-06: 34.7%Same-day % · 2025-07: 35.0%Same-day % · 2025-08: 30.7%F2F % · 2023-09: 93.9%F2F % · 2023-10: 93.7%F2F % · 2023-11: 92.1%F2F % · 2023-12: 93.1%F2F % · 2024-01: 92.8%F2F % · 2024-02: 91.8%F2F % · 2024-03: 42.4%F2F % · 2024-04: 41.2%F2F % · 2024-05: 42.5%F2F % · 2024-06: 89.6%F2F % · 2024-07: 62.0%F2F % · 2024-08: 60.7%F2F % · 2024-09: 65.3%F2F % · 2024-10: 71.0%F2F % · 2024-11: 73.8%F2F % · 2024-12: 62.7%F2F % · 2025-01: 60.5%F2F % · 2025-02: 64.2%F2F % · 2025-03: 65.4%F2F % · 2025-04: 64.6%F2F % · 2025-05: 60.8%F2F % · 2025-06: 81.7%F2F % · 2025-07: 81.4%F2F % · 2025-08: 85.7%Phone % · 2023-09: 4.6%Phone % · 2023-10: 5.4%Phone % · 2023-11: 6.1%Phone % · 2023-12: 5.8%Phone % · 2024-01: 6.1%Phone % · 2024-02: 6.1%Phone % · 2024-03: 19.4%Phone % · 2024-04: 17.6%Phone % · 2024-05: 6.2%Phone % · 2024-06: 9.5%Phone % · 2024-07: 36.9%Phone % · 2024-08: 38.5%Phone % · 2024-09: 34.2%Phone % · 2024-10: 28.1%Phone % · 2024-11: 25.1%Phone % · 2024-12: 35.3%Phone % · 2025-01: 38.6%Phone % · 2025-02: 35.0%Phone % · 2025-03: 33.8%Phone % · 2025-04: 34.3%Phone % · 2025-05: 38.0%Phone % · 2025-06: 17.4%Phone % · 2025-07: 17.6%Phone % · 2025-08: 13.1%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.1%Video % · 2024-10: 0.1%Video % · 2024-11: 0.1%Video % · 2024-12: 0.1%Video % · 2025-01: 0.1%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.1%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 0.2%Triage % · 2023-10: 0.2%Triage % · 2023-11: 0.1%Triage % · 2023-12: 0.5%Triage % · 2024-01: 0.1%Triage % · 2024-02: 0.3%Triage % · 2024-03: 13.3%Triage % · 2024-04: 14.5%Triage % · 2024-05: 13.9%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.3%Triage % · 2024-08: 0.3%Triage % · 2024-09: 0.3%Triage % · 2024-10: 0.2%Triage % · 2024-11: 0.1%Triage % · 2024-12: 0.3%Triage % · 2025-01: 0.2%Triage % · 2025-02: 0.2%Triage % · 2025-03: 0.4%Triage % · 2025-04: 0.2%Triage % · 2025-05: 0.2%Triage % · 2025-06: 0.6%Triage % · 2025-07: 0.5%Triage % · 2025-08: 0.8%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,8783,5105,1436,7752023-09: 3,666 appointments2023-10: 3,891 appointments2023-11: 3,108 appointments2023-12: 2,352 appointments2024-01: 3,163 appointments2024-02: 2,868 appointments2024-03: 6,121 appointments2024-04: 6,084 appointments2024-05: 6,301 appointments2024-06: 2,612 appointments2024-07: 4,081 appointments2024-08: 3,498 appointments2024-09: 3,873 appointments2024-10: 4,743 appointments2024-11: 4,234 appointments2024-12: 3,840 appointments2025-01: 4,674 appointments2025-02: 4,190 appointments2025-03: 4,100 appointments2025-04: 4,222 appointments2025-05: 3,955 appointments2025-06: 3,653 appointments2025-07: 3,556 appointments2025-08: 2,847 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082304306298292023-09: 448.7 appts per 1,000 patients2023-10: 476.3 appts per 1,000 patients2023-11: 380.4 appts per 1,000 patients2023-12: 287.9 appts per 1,000 patients2024-01: 387.1 appts per 1,000 patients2024-02: 351 appts per 1,000 patients2024-03: 749.2 appts per 1,000 patients2024-04: 744.7 appts per 1,000 patients2024-05: 771.2 appts per 1,000 patients2024-06: 319.7 appts per 1,000 patients2024-07: 499.5 appts per 1,000 patients2024-08: 428.2 appts per 1,000 patients2024-09: 474.1 appts per 1,000 patients2024-10: 580.5 appts per 1,000 patients2024-11: 518.2 appts per 1,000 patients2024-12: 470 appts per 1,000 patients2025-01: 572.1 appts per 1,000 patients2025-02: 512.9 appts per 1,000 patients2025-03: 501.8 appts per 1,000 patients2025-04: 516.8 appts per 1,000 patients2025-05: 484.1 appts per 1,000 patients2025-06: 447.1 appts per 1,000 patients2025-07: 435.3 appts per 1,000 patients2025-08: 348.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 29.4%September 2023 · 1 day: 6.1%September 2023 · 2–7 days: 20.4%September 2023 · 8–14 days: 9.5%September 2023 · 15–21 days: 5.8%September 2023 · 22–28 days: 4.4%September 2023 · > 28 days: 24.3%October 2023 · Same day: 30.4%October 2023 · 1 day: 6.5%October 2023 · 2–7 days: 25.0%October 2023 · 8–14 days: 18.4%October 2023 · 15–21 days: 8.7%October 2023 · 22–28 days: 4.2%October 2023 · > 28 days: 6.8%November 2023 · Same day: 36.7%November 2023 · 1 day: 5.9%November 2023 · 2–7 days: 23.4%November 2023 · 8–14 days: 16.3%November 2023 · 15–21 days: 7.0%November 2023 · 22–28 days: 4.1%November 2023 · > 28 days: 6.6%December 2023 · Same day: 41.9%December 2023 · 1 day: 5.1%December 2023 · 2–7 days: 27.3%December 2023 · 8–14 days: 12.0%December 2023 · 15–21 days: 4.8%December 2023 · 22–28 days: 3.2%December 2023 · > 28 days: 5.6%January 2024 · Same day: 44.1%January 2024 · 1 day: 6.2%January 2024 · 2–7 days: 30.8%January 2024 · 8–14 days: 8.2%January 2024 · 15–21 days: 2.9%January 2024 · 22–28 days: 2.2%January 2024 · > 28 days: 5.5%February 2024 · Same day: 44.1%February 2024 · 1 day: 7.1%February 2024 · 2–7 days: 28.9%February 2024 · 8–14 days: 8.6%February 2024 · 15–21 days: 2.7%February 2024 · 22–28 days: 2.2%February 2024 · > 28 days: 6.2%March 2024 · Same day: 71.6%March 2024 · 1 day: 5.5%March 2024 · 2–7 days: 13.5%March 2024 · 8–14 days: 4.0%March 2024 · 15–21 days: 1.6%March 2024 · 22–28 days: 1.2%March 2024 · > 28 days: 2.7%April 2024 · Same day: 72.0%April 2024 · 1 day: 4.8%April 2024 · 2–7 days: 11.1%April 2024 · 8–14 days: 5.8%April 2024 · 15–21 days: 2.6%April 2024 · 22–28 days: 0.9%April 2024 · > 28 days: 2.8%May 2024 · Same day: 69.9%May 2024 · 1 day: 3.8%May 2024 · 2–7 days: 10.2%May 2024 · 8–14 days: 6.5%May 2024 · 15–21 days: 2.7%May 2024 · 22–28 days: 4.3%May 2024 · > 28 days: 2.6%June 2024 · Same day: 44.6%June 2024 · 1 day: 5.4%June 2024 · 2–7 days: 17.8%June 2024 · 8–14 days: 18.4%June 2024 · 15–21 days: 5.2%June 2024 · 22–28 days: 2.9%June 2024 · > 28 days: 5.7%July 2024 · Same day: 63.1%July 2024 · 1 day: 3.2%July 2024 · 2–7 days: 11.9%July 2024 · 8–14 days: 12.8%July 2024 · 15–21 days: 2.8%July 2024 · 22–28 days: 1.6%July 2024 · > 28 days: 4.6%August 2024 · Same day: 67.2%August 2024 · 1 day: 2.9%August 2024 · 2–7 days: 9.5%August 2024 · 8–14 days: 10.2%August 2024 · 15–21 days: 3.3%August 2024 · 22–28 days: 1.8%August 2024 · > 28 days: 5.1%September 2024 · Same day: 64.1%September 2024 · 1 day: 3.7%September 2024 · 2–7 days: 8.0%September 2024 · 8–14 days: 10.3%September 2024 · 15–21 days: 6.4%September 2024 · 22–28 days: 1.8%September 2024 · > 28 days: 5.8%October 2024 · Same day: 55.8%October 2024 · 1 day: 2.8%October 2024 · 2–7 days: 7.1%October 2024 · 8–14 days: 6.9%October 2024 · 15–21 days: 8.2%October 2024 · 22–28 days: 8.7%October 2024 · > 28 days: 10.5%November 2024 · Same day: 55.5%November 2024 · 1 day: 4.7%November 2024 · 2–7 days: 8.9%November 2024 · 8–14 days: 7.1%November 2024 · 15–21 days: 5.8%November 2024 · 22–28 days: 6.1%November 2024 · > 28 days: 11.8%December 2024 · Same day: 68.7%December 2024 · 1 day: 3.4%December 2024 · 2–7 days: 5.0%December 2024 · 8–14 days: 6.3%December 2024 · 15–21 days: 4.5%December 2024 · 22–28 days: 6.4%December 2024 · > 28 days: 5.8%January 2025 · Same day: 68.6%January 2025 · 1 day: 6.4%January 2025 · 2–7 days: 8.8%January 2025 · 8–14 days: 6.4%January 2025 · 15–21 days: 4.3%January 2025 · 22–28 days: 1.8%January 2025 · > 28 days: 3.7%February 2025 · Same day: 64.6%February 2025 · 1 day: 4.8%February 2025 · 2–7 days: 12.5%February 2025 · 8–14 days: 9.6%February 2025 · 15–21 days: 3.6%February 2025 · 22–28 days: 1.4%February 2025 · > 28 days: 3.5%March 2025 · Same day: 62.9%March 2025 · 1 day: 5.9%March 2025 · 2–7 days: 14.1%March 2025 · 8–14 days: 9.0%March 2025 · 15–21 days: 2.8%March 2025 · 22–28 days: 1.4%March 2025 · > 28 days: 3.9%April 2025 · Same day: 58.3%April 2025 · 1 day: 4.4%April 2025 · 2–7 days: 11.8%April 2025 · 8–14 days: 7.8%April 2025 · 15–21 days: 5.1%April 2025 · 22–28 days: 4.5%April 2025 · > 28 days: 8.1%May 2025 · Same day: 64.0%May 2025 · 1 day: 6.1%May 2025 · 2–7 days: 9.2%May 2025 · 8–14 days: 10.2%May 2025 · 15–21 days: 4.2%May 2025 · 22–28 days: 2.1%May 2025 · > 28 days: 4.1%June 2025 · Same day: 34.7%June 2025 · 1 day: 10.3%June 2025 · 2–7 days: 27.9%June 2025 · 8–14 days: 16.0%June 2025 · 15–21 days: 4.1%June 2025 · 22–28 days: 2.2%June 2025 · > 28 days: 4.9%July 2025 · Same day: 35.0%July 2025 · 1 day: 7.9%July 2025 · 2–7 days: 23.5%July 2025 · 8–14 days: 13.5%July 2025 · 15–21 days: 11.4%July 2025 · 22–28 days: 3.3%July 2025 · > 28 days: 5.4%August 2025 · Same day: 30.7%August 2025 · 1 day: 6.6%August 2025 · 2–7 days: 18.3%August 2025 · 8–14 days: 20.4%August 2025 · 15–21 days: 14.5%August 2025 · 22–28 days: 5.2%August 2025 · > 28 days: 4.3%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 49/100
  • High demand (>400 appts/1K)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-6.6%
Face-to-face %+6.7%
Telephone %-19.4%
Same-day %-15.6%
Appts per 1K-6.6%
Triage %+20.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August 2025, the face-to-face appointment percentage rose significantly to 85.7%, which is 18% higher than the practice's trailing average of 67.7%. This is the most notable change this month.

Several trends and step changes are worth noting. The triage percentage saw a substantial increase of 52.7% in August 2025, following a 240.3% rise in June 2025. The phone percentage dropped by 54.2% in June 2025 and continued to decline by 19.4% in August 2025. These shifts may indicate changes in workflow or recording policies.

To investigate these signals, review the triage percentage increase in August 2025 to understand if it aligns with any system changes or policy updates. Also, verify if the drop in phone appointments in June and August 2025 correlates with any operational adjustments or patient communication strategies.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-08
value 0.8 · avg 0.3 ± 0.1
sameDayPct2025-08
value 30.7 · avg 58.3 ± 11.3
phonePct2025-08
value 13.1 · avg 31.3 ± 7.3
f2fPct2025-08
value 85.7 · avg 67.7 ± 7.3
total2025-08
value 2847 · avg 4044.8 ± 381.4
sameDayPct2025-07
value 35 · avg 60.6 ± 8.9
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-08
0.5 → 0.8 (+52.7%)
videoPct2025-06
0.1 → 0 (-100%)
phonePct2025-06
38 → 17.4 (-54.2%)
triagePct2025-06
0.2 → 0.6 (+240.3%)
dnaRate2025-06
3.3 → 5 (+51.5%)
triagePct2025-04
0.4 → 0.2 (-62.2%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2019-09-25 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2019-09-25.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

6.33

Nurse FTE

2.93

Direct Patient Care FTE

4.75

Admin FTE

14.45

1 practices reporting · 100.0% coverage

Staff group mix

GP6.3 FTE · 22%
Nurse2.9 FTE · 10%
Direct Patient Care4.8 FTE · 17%
Admin14.4 FTE · 51%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP6.32 FTE · 9 headcount
Partner2.62 FTE (41%) · 4 hc
Salaried2.00 FTE (32%) · 3 hc
Training (ST/F)1.70 FTE (27%) · 2 hc
Nurses2.93 FTE · 4 headcount
Practice Nurse1.52 FTE (52%) · 2 hc
Advanced / Specialist1.41 FTE (48%) · 2 hc
Admin / Non-clinical14.45 FTE · 18 headcount
Management2.73 FTE (19%) · 3 hc
Reception / Admin9.39 FTE (65%) · 12 hc
Other2.33 FTE (16%) · 3 hc
Direct Patient Care4.75 FTE · 5 headcount
Pharmacist1.99 FTE (42%) · 2 hc
HCA / Nursing Assistant0.80 FTE (17%) · 1 hc
Other1.96 FTE (41%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03161116GP · 2024-03: 8 FTEGP · 2024-04: 6 FTEGP · 2024-05: 7 FTEGP · 2024-06: 7 FTEGP · 2024-07: 7 FTEGP · 2024-08: 7 FTEGP · 2024-09: 7 FTEGP · 2024-10: 6 FTEGP · 2024-11: 5 FTEGP · 2024-12: 6 FTEGP · 2025-01: 6 FTEGP · 2025-02: 5 FTEGP · 2025-03: 5 FTEGP · 2025-04: 5 FTEGP · 2025-05: 7 FTEGP · 2025-06: 7 FTEGP · 2025-07: 7 FTEGP · 2025-08: 7 FTEGP · 2025-09: 7 FTEGP · 2025-10: 7 FTEGP · 2025-11: 7 FTEGP · 2025-12: 5 FTEGP · 2026-01: 5 FTEGP · 2026-02: 6 FTEGP · 2026-03: 6 FTENurse · 2024-03: 3 FTENurse · 2024-04: 3 FTENurse · 2024-05: 3 FTENurse · 2024-06: 3 FTENurse · 2024-07: 3 FTENurse · 2024-08: 3 FTENurse · 2024-09: 3 FTENurse · 2024-10: 3 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 3 FTENurse · 2025-06: 3 FTENurse · 2025-07: 3 FTENurse · 2025-08: 3 FTENurse · 2025-09: 3 FTENurse · 2025-10: 3 FTENurse · 2025-11: 3 FTENurse · 2025-12: 4 FTENurse · 2026-01: 4 FTENurse · 2026-02: 4 FTENurse · 2026-03: 3 FTEDPC · 2024-03: 6 FTEDPC · 2024-04: 6 FTEDPC · 2024-05: 6 FTEDPC · 2024-06: 6 FTEDPC · 2024-07: 6 FTEDPC · 2024-08: 6 FTEDPC · 2024-09: 6 FTEDPC · 2024-10: 6 FTEDPC · 2024-11: 4 FTEDPC · 2024-12: 4 FTEDPC · 2025-01: 4 FTEDPC · 2025-02: 4 FTEDPC · 2025-03: 4 FTEDPC · 2025-04: 4 FTEDPC · 2025-05: 4 FTEDPC · 2025-06: 4 FTEDPC · 2025-07: 4 FTEDPC · 2025-08: 6 FTEDPC · 2025-09: 6 FTEDPC · 2025-10: 6 FTEDPC · 2025-11: 6 FTEDPC · 2025-12: 6 FTEDPC · 2026-01: 6 FTEDPC · 2026-02: 6 FTEDPC · 2026-03: 5 FTEAdmin · 2024-03: 8 FTEAdmin · 2024-04: 8 FTEAdmin · 2024-05: 8 FTEAdmin · 2024-06: 8 FTEAdmin · 2024-07: 8 FTEAdmin · 2024-08: 8 FTEAdmin · 2024-09: 8 FTEAdmin · 2024-10: 8 FTEAdmin · 2024-11: 5 FTEAdmin · 2024-12: 5 FTEAdmin · 2025-01: 5 FTEAdmin · 2025-02: 5 FTEAdmin · 2025-03: 5 FTEAdmin · 2025-04: 5 FTEAdmin · 2025-05: 9 FTEAdmin · 2025-06: 9 FTEAdmin · 2025-07: 9 FTEAdmin · 2025-08: 11 FTEAdmin · 2025-09: 11 FTEAdmin · 2025-10: 11 FTEAdmin · 2025-11: 12 FTEAdmin · 2025-12: 12 FTEAdmin · 2026-01: 12 FTEAdmin · 2026-02: 12 FTEAdmin · 2026-03: 14 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good87.5%
Phone easy49.3%
Website easy72.4%
100.0% coverage

Prescribing volume

1.43

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.