GP Practice

The Groves Hinchley Wood

H81672

Compare to

Registered patients

6,219

NHS Digital list size

GP FTE

4.09

NHS Digital workforce

Patients per GP FTE

1,521

Items per patient

1.34

prescribing volume

GPPS overall good

79.8%

patient experience

Access KPIs · August 2025

Same-day %

61.8%

Month: August 2025

Appts per 1K patients

443

all bookings (incl. triage)

Patient contacts per 1K

442

F2F + phone + video only

28+ day backlog

4.7%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face37.3%
Telephone17.6%
Video / online44.8%
Triage5.4%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %61.8%43.0%+18.8%
Face-to-face %37.3%58.4%-21.1%
Telephone %17.6%21.9%-4.3%
Appts per 1K442.8479.7-36.9
Triage %5.4%8.7%-3.3%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080265278Same-day % · 2023-09: 45.5%Same-day % · 2023-10: 49.4%Same-day % · 2023-11: 42.7%Same-day % · 2023-12: 50.9%Same-day % · 2024-01: 46.0%Same-day % · 2024-02: 45.5%Same-day % · 2024-03: 46.4%Same-day % · 2024-04: 44.2%Same-day % · 2024-05: 58.0%Same-day % · 2024-06: 56.9%Same-day % · 2024-07: 55.4%Same-day % · 2024-08: 62.9%Same-day % · 2024-09: 57.4%Same-day % · 2024-10: 50.4%Same-day % · 2024-11: 61.1%Same-day % · 2024-12: 66.4%Same-day % · 2025-01: 60.5%Same-day % · 2025-02: 58.1%Same-day % · 2025-03: 59.0%Same-day % · 2025-04: 58.9%Same-day % · 2025-05: 60.3%Same-day % · 2025-06: 61.1%Same-day % · 2025-07: 60.9%Same-day % · 2025-08: 61.8%F2F % · 2023-09: 66.5%F2F % · 2023-10: 65.6%F2F % · 2023-11: 66.0%F2F % · 2023-12: 64.4%F2F % · 2024-01: 69.6%F2F % · 2024-02: 63.1%F2F % · 2024-03: 64.6%F2F % · 2024-04: 65.9%F2F % · 2024-05: 49.3%F2F % · 2024-06: 42.0%F2F % · 2024-07: 47.2%F2F % · 2024-08: 44.2%F2F % · 2024-09: 48.3%F2F % · 2024-10: 54.8%F2F % · 2024-11: 46.6%F2F % · 2024-12: 45.0%F2F % · 2025-01: 46.4%F2F % · 2025-02: 44.4%F2F % · 2025-03: 45.8%F2F % · 2025-04: 47.3%F2F % · 2025-05: 44.5%F2F % · 2025-06: 46.6%F2F % · 2025-07: 41.5%F2F % · 2025-08: 37.3%Phone % · 2023-09: 33.3%Phone % · 2023-10: 30.8%Phone % · 2023-11: 34.0%Phone % · 2023-12: 35.2%Phone % · 2024-01: 29.1%Phone % · 2024-02: 35.6%Phone % · 2024-03: 33.9%Phone % · 2024-04: 33.0%Phone % · 2024-05: 21.6%Phone % · 2024-06: 20.1%Phone % · 2024-07: 19.8%Phone % · 2024-08: 19.1%Phone % · 2024-09: 16.8%Phone % · 2024-10: 15.8%Phone % · 2024-11: 17.2%Phone % · 2024-12: 17.9%Phone % · 2025-01: 17.0%Phone % · 2025-02: 18.1%Phone % · 2025-03: 16.2%Phone % · 2025-04: 15.5%Phone % · 2025-05: 17.3%Phone % · 2025-06: 14.6%Phone % · 2025-07: 15.0%Phone % · 2025-08: 17.6%Video % · 2023-09: 0.1%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.8%Video % · 2024-02: 1.1%Video % · 2024-03: 1.3%Video % · 2024-04: 0.8%Video % · 2024-05: 29.0%Video % · 2024-06: 37.4%Video % · 2024-07: 32.9%Video % · 2024-08: 36.5%Video % · 2024-09: 34.5%Video % · 2024-10: 29.2%Video % · 2024-11: 35.8%Video % · 2024-12: 36.9%Video % · 2025-01: 36.4%Video % · 2025-02: 37.3%Video % · 2025-03: 37.7%Video % · 2025-04: 37.1%Video % · 2025-05: 37.7%Video % · 2025-06: 38.3%Video % · 2025-07: 43.3%Video % · 2025-08: 44.8%Triage % · 2023-09: 0.4%Triage % · 2023-10: 0.4%Triage % · 2023-11: 0.2%Triage % · 2023-12: 0.5%Triage % · 2024-01: 0.1%Triage % · 2024-02: 0.1%Triage % · 2024-03: 0.2%Triage % · 2024-04: 0.1%Triage % · 2024-05: 4.2%Triage % · 2024-06: 8.8%Triage % · 2024-07: 8.7%Triage % · 2024-08: 6.6%Triage % · 2024-09: 5.8%Triage % · 2024-10: 4.2%Triage % · 2024-11: 5.3%Triage % · 2024-12: 5.4%Triage % · 2025-01: 3.1%Triage % · 2025-02: 4.3%Triage % · 2025-03: 5.6%Triage % · 2025-04: 4.0%Triage % · 2025-05: 4.9%Triage % · 2025-06: 4.2%Triage % · 2025-07: 4.7%Triage % · 2025-08: 5.4%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,8422,5763,3104,0442023-09: 2,448 appointments2023-10: 2,724 appointments2023-11: 2,574 appointments2023-12: 2,055 appointments2024-01: 2,561 appointments2024-02: 2,743 appointments2024-03: 2,483 appointments2024-04: 2,481 appointments2024-05: 3,214 appointments2024-06: 3,025 appointments2024-07: 2,785 appointments2024-08: 2,995 appointments2024-09: 3,092 appointments2024-10: 3,831 appointments2024-11: 3,346 appointments2024-12: 2,905 appointments2025-01: 3,616 appointments2025-02: 3,397 appointments2025-03: 3,298 appointments2025-04: 3,101 appointments2025-05: 3,099 appointments2025-06: 3,090 appointments2025-07: 3,136 appointments2025-08: 2,754 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082964145326502023-09: 393.6 appts per 1,000 patients2023-10: 438 appts per 1,000 patients2023-11: 413.9 appts per 1,000 patients2023-12: 330.4 appts per 1,000 patients2024-01: 411.8 appts per 1,000 patients2024-02: 441.1 appts per 1,000 patients2024-03: 399.3 appts per 1,000 patients2024-04: 398.9 appts per 1,000 patients2024-05: 516.8 appts per 1,000 patients2024-06: 486.4 appts per 1,000 patients2024-07: 447.8 appts per 1,000 patients2024-08: 481.6 appts per 1,000 patients2024-09: 497.2 appts per 1,000 patients2024-10: 616 appts per 1,000 patients2024-11: 538 appts per 1,000 patients2024-12: 467.1 appts per 1,000 patients2025-01: 581.4 appts per 1,000 patients2025-02: 546.2 appts per 1,000 patients2025-03: 530.3 appts per 1,000 patients2025-04: 498.6 appts per 1,000 patients2025-05: 498.3 appts per 1,000 patients2025-06: 496.9 appts per 1,000 patients2025-07: 504.3 appts per 1,000 patients2025-08: 442.8 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 45.5%September 2023 · 1 day: 10.2%September 2023 · 2–7 days: 14.5%September 2023 · 8–14 days: 17.9%September 2023 · 15–21 days: 4.9%September 2023 · 22–28 days: 2.9%September 2023 · > 28 days: 4.2%October 2023 · Same day: 49.4%October 2023 · 1 day: 10.8%October 2023 · 2–7 days: 15.6%October 2023 · 8–14 days: 9.1%October 2023 · 15–21 days: 4.4%October 2023 · 22–28 days: 5.8%October 2023 · > 28 days: 4.8%November 2023 · Same day: 42.7%November 2023 · 1 day: 14.1%November 2023 · 2–7 days: 15.9%November 2023 · 8–14 days: 11.8%November 2023 · 15–21 days: 6.7%November 2023 · 22–28 days: 4.7%November 2023 · > 28 days: 4.1%December 2023 · Same day: 50.9%December 2023 · 1 day: 10.9%December 2023 · 2–7 days: 13.5%December 2023 · 8–14 days: 10.6%December 2023 · 15–21 days: 7.0%December 2023 · 22–28 days: 4.6%December 2023 · > 28 days: 2.5%January 2024 · Same day: 46.0%January 2024 · 1 day: 11.8%January 2024 · 2–7 days: 18.7%January 2024 · 8–14 days: 11.4%January 2024 · 15–21 days: 3.5%January 2024 · 22–28 days: 3.0%January 2024 · > 28 days: 5.5%February 2024 · Same day: 45.5%February 2024 · 1 day: 12.5%February 2024 · 2–7 days: 18.4%February 2024 · 8–14 days: 12.5%February 2024 · 15–21 days: 5.0%February 2024 · 22–28 days: 2.0%February 2024 · > 28 days: 4.0%March 2024 · Same day: 46.4%March 2024 · 1 day: 13.0%March 2024 · 2–7 days: 17.1%March 2024 · 8–14 days: 11.9%March 2024 · 15–21 days: 4.8%March 2024 · 22–28 days: 1.8%March 2024 · > 28 days: 5.0%April 2024 · Same day: 44.2%April 2024 · 1 day: 15.5%April 2024 · 2–7 days: 15.7%April 2024 · 8–14 days: 11.3%April 2024 · 15–21 days: 5.1%April 2024 · 22–28 days: 3.3%April 2024 · > 28 days: 4.8%May 2024 · Same day: 58.0%May 2024 · 1 day: 11.4%May 2024 · 2–7 days: 14.9%May 2024 · 8–14 days: 7.3%May 2024 · 15–21 days: 4.2%May 2024 · 22–28 days: 2.1%May 2024 · > 28 days: 2.1%June 2024 · Same day: 56.9%June 2024 · 1 day: 14.0%June 2024 · 2–7 days: 15.2%June 2024 · 8–14 days: 6.3%June 2024 · 15–21 days: 3.2%June 2024 · 22–28 days: 2.6%June 2024 · > 28 days: 1.8%July 2024 · Same day: 55.4%July 2024 · 1 day: 9.0%July 2024 · 2–7 days: 15.9%July 2024 · 8–14 days: 8.6%July 2024 · 15–21 days: 4.4%July 2024 · 22–28 days: 3.1%July 2024 · > 28 days: 3.7%August 2024 · Same day: 62.9%August 2024 · 1 day: 10.9%August 2024 · 2–7 days: 13.5%August 2024 · 8–14 days: 5.5%August 2024 · 15–21 days: 2.0%August 2024 · 22–28 days: 2.3%August 2024 · > 28 days: 2.9%September 2024 · Same day: 57.4%September 2024 · 1 day: 8.8%September 2024 · 2–7 days: 16.0%September 2024 · 8–14 days: 10.6%September 2024 · 15–21 days: 2.5%September 2024 · 22–28 days: 2.0%September 2024 · > 28 days: 2.7%October 2024 · Same day: 50.4%October 2024 · 1 day: 8.6%October 2024 · 2–7 days: 11.4%October 2024 · 8–14 days: 12.3%October 2024 · 15–21 days: 11.3%October 2024 · 22–28 days: 2.4%October 2024 · > 28 days: 3.6%November 2024 · Same day: 61.1%November 2024 · 1 day: 8.4%November 2024 · 2–7 days: 11.1%November 2024 · 8–14 days: 9.0%November 2024 · 15–21 days: 3.3%November 2024 · 22–28 days: 3.4%November 2024 · > 28 days: 3.7%December 2024 · Same day: 66.4%December 2024 · 1 day: 6.3%December 2024 · 2–7 days: 8.8%December 2024 · 8–14 days: 9.9%December 2024 · 15–21 days: 2.7%December 2024 · 22–28 days: 2.4%December 2024 · > 28 days: 3.5%January 2025 · Same day: 60.5%January 2025 · 1 day: 8.8%January 2025 · 2–7 days: 12.4%January 2025 · 8–14 days: 7.2%January 2025 · 15–21 days: 2.0%January 2025 · 22–28 days: 3.5%January 2025 · > 28 days: 5.4%February 2025 · Same day: 58.1%February 2025 · 1 day: 8.9%February 2025 · 2–7 days: 9.5%February 2025 · 8–14 days: 9.9%February 2025 · 15–21 days: 5.9%February 2025 · 22–28 days: 4.2%February 2025 · > 28 days: 3.4%March 2025 · Same day: 59.0%March 2025 · 1 day: 8.0%March 2025 · 2–7 days: 11.2%March 2025 · 8–14 days: 6.8%March 2025 · 15–21 days: 6.5%March 2025 · 22–28 days: 4.9%March 2025 · > 28 days: 3.6%April 2025 · Same day: 58.9%April 2025 · 1 day: 10.6%April 2025 · 2–7 days: 9.4%April 2025 · 8–14 days: 7.8%April 2025 · 15–21 days: 4.5%April 2025 · 22–28 days: 4.5%April 2025 · > 28 days: 4.2%May 2025 · Same day: 60.3%May 2025 · 1 day: 8.4%May 2025 · 2–7 days: 9.4%May 2025 · 8–14 days: 8.3%May 2025 · 15–21 days: 4.4%May 2025 · 22–28 days: 4.3%May 2025 · > 28 days: 5.1%June 2025 · Same day: 61.1%June 2025 · 1 day: 8.0%June 2025 · 2–7 days: 9.9%June 2025 · 8–14 days: 6.8%June 2025 · 15–21 days: 4.3%June 2025 · 22–28 days: 5.6%June 2025 · > 28 days: 4.4%July 2025 · Same day: 60.9%July 2025 · 1 day: 9.3%July 2025 · 2–7 days: 10.7%July 2025 · 8–14 days: 7.1%July 2025 · 15–21 days: 4.3%July 2025 · 22–28 days: 5.1%July 2025 · > 28 days: 2.6%August 2025 · Same day: 61.8%August 2025 · 1 day: 8.1%August 2025 · 2–7 days: 11.1%August 2025 · 8–14 days: 7.9%August 2025 · 15–21 days: 3.7%August 2025 · 22–28 days: 2.6%August 2025 · > 28 days: 4.7%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 26/100
  • High demand (>400 appts/1K)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.4%
Face-to-face %-3.8%
Telephone %+0.5%
Same-day %+1%
Appts per 1K-2.4%
Triage %+0.2%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, face-to-face appointments dropped to 37.3%, significantly below the practice's trailing average of 46.3%. This is the most notable deviation from the practice's usual patterns.

Several trends and shifts are worth monitoring. The DNA rate has been steadily decreasing, down 6.9% over the past months. The percentage of same-day appointments has remained stable, while the percentage of phone consultations has increased by 5%. These shifts may indicate changes in patient preferences or operational adjustments.

To investigate these trends, review the DNA rate reduction to understand if it aligns with any policy changes or patient feedback. Also, verify if the increase in phone consultations correlates with any system changes or staff training updates.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

f2fPct2025-08
value 37.3 · avg 46.3 ± 3.1
phonePct2025-06
value 14.6 · avg 17.6 ± 1.4
dnaRate2025-03
value 4 · avg 2.4 ± 0.5
sameDayPct2024-12
value 66.4 · avg 52.9 ± 6.2
total2024-10
value 3831 · avg 2727.7 ± 310.5
dnaRate2024-10
value 3.7 · avg 2.4 ± 0.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-05
2.9 → 2 (-31%)
triagePct2025-03
4.3 → 5.6 (+30.3%)
dnaRate2025-03
2.5 → 4 (+60%)
triagePct2025-02
3.1 → 4.3 (+41%)
dnaRate2025-02
1.9 → 2.5 (+31.6%)
triagePct2025-01
5.4 → 3.1 (-42.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

4.09

Nurse FTE

0

Direct Patient Care FTE

0

Admin FTE

6.66

1 practices reporting · 100.0% coverage

Staff group mix

GP4.1 FTE · 38%
Nurse0.0 FTE · 0%
Direct Patient Care0.0 FTE · 0%
Admin6.7 FTE · 62%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.09 FTE · 8 headcount
Partner0.45 FTE (11%) · 1 hc
Salaried2.79 FTE (68%) · 6 hc
Training (ST/F)0.85 FTE (21%) · 1 hc
Admin / Non-clinical6.66 FTE · 10 headcount
Management1.15 FTE (17%) · 2 hc
Reception / Admin4.69 FTE (70%) · 6 hc
Other0.82 FTE (12%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030257GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 1 FTEGP · 2024-07: 1 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 2 FTEGP · 2025-01: 2 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 1 FTEGP · 2025-08: 1 FTEGP · 2025-09: 1 FTEGP · 2025-10: 1 FTEGP · 2025-11: 1 FTEGP · 2025-12: 1 FTEGP · 2026-01: 1 FTEGP · 2026-02: 2 FTEGP · 2026-03: 4 FTENurse · 2024-03: 0 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 0 FTENurse · 2026-01: 0 FTENurse · 2026-02: 0 FTENurse · 2026-03: 0 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 5 FTEAdmin · 2024-04: 5 FTEAdmin · 2024-05: 5 FTEAdmin · 2024-06: 5 FTEAdmin · 2024-07: 5 FTEAdmin · 2024-08: 5 FTEAdmin · 2024-09: 5 FTEAdmin · 2024-10: 5 FTEAdmin · 2024-11: 5 FTEAdmin · 2024-12: 5 FTEAdmin · 2025-01: 5 FTEAdmin · 2025-02: 5 FTEAdmin · 2025-03: 5 FTEAdmin · 2025-04: 5 FTEAdmin · 2025-05: 5 FTEAdmin · 2025-06: 5 FTEAdmin · 2025-07: 5 FTEAdmin · 2025-08: 5 FTEAdmin · 2025-09: 5 FTEAdmin · 2025-10: 5 FTEAdmin · 2025-11: 5 FTEAdmin · 2025-12: 5 FTEAdmin · 2026-01: 5 FTEAdmin · 2026-02: 5 FTEAdmin · 2026-03: 7 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good79.8%
Phone easy20.7%
Website easy58.2%
100.0% coverage

Prescribing volume

1.34

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.