GP Practice

Essex House Surgery

H84023

Compare to

Registered patients

13,756

NHS Digital list size

GP FTE

9.93

NHS Digital workforce

Patients per GP FTE

1,385

Items per patient

0.8

prescribing volume

GPPS overall good

89.9%

patient experience

Access KPIs · August 2025

Same-day %

40%

Month: August 2025

Appts per 1K patients

275

all bookings (incl. triage)

Patient contacts per 1K

275

F2F + phone + video only

28+ day backlog

3.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face66.6%
Telephone18.0%
Video / online15.4%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %40.0%43.0%-3.0%
Face-to-face %66.6%58.4%+8.2%
Telephone %18.0%21.9%-3.9%
Appts per 1K275.2479.7-204.5
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-022024-032025-080316293Same-day % · 2023-02: 34.0%Same-day % · 2023-03: 33.5%Same-day % · 2023-04: 35.6%Same-day % · 2023-05: 34.9%Same-day % · 2023-06: 33.3%Same-day % · 2023-07: 34.9%Same-day % · 2023-08: 30.9%Same-day % · 2023-09: 25.6%Same-day % · 2023-10: 32.1%Same-day % · 2023-12: 39.0%Same-day % · 2024-01: 38.4%Same-day % · 2024-02: 37.3%Same-day % · 2024-03: 34.0%Same-day % · 2024-04: 34.6%Same-day % · 2024-05: 33.9%Same-day % · 2024-06: 33.3%Same-day % · 2024-07: 27.6%Same-day % · 2024-08: 31.1%Same-day % · 2024-09: 32.8%Same-day % · 2024-10: 17.6%Same-day % · 2024-11: 25.4%Same-day % · 2025-06: 38.5%Same-day % · 2025-07: 40.6%Same-day % · 2025-08: 40.0%F2F % · 2023-02: 0.0%F2F % · 2023-03: 0.0%F2F % · 2023-04: 0.0%F2F % · 2023-05: 0.0%F2F % · 2023-06: 0.0%F2F % · 2023-07: 0.0%F2F % · 2023-08: 0.0%F2F % · 2023-09: 0.0%F2F % · 2023-10: 0.0%F2F % · 2023-12: 0.0%F2F % · 2024-01: 0.0%F2F % · 2024-02: 0.0%F2F % · 2024-03: 23.8%F2F % · 2024-04: 65.7%F2F % · 2024-05: 68.5%F2F % · 2024-06: 66.6%F2F % · 2024-07: 72.6%F2F % · 2024-08: 72.1%F2F % · 2024-09: 70.4%F2F % · 2024-10: 82.6%F2F % · 2024-11: 75.9%F2F % · 2025-06: 69.6%F2F % · 2025-07: 67.4%F2F % · 2025-08: 66.6%Phone % · 2023-02: 0.0%Phone % · 2023-03: 0.0%Phone % · 2023-04: 0.0%Phone % · 2023-05: 0.0%Phone % · 2023-06: 0.0%Phone % · 2023-07: 0.0%Phone % · 2023-08: 0.0%Phone % · 2023-09: 0.0%Phone % · 2023-10: 0.0%Phone % · 2023-12: 0.0%Phone % · 2024-01: 0.0%Phone % · 2024-02: 0.0%Phone % · 2024-03: 12.0%Phone % · 2024-04: 29.6%Phone % · 2024-05: 30.5%Phone % · 2024-06: 30.2%Phone % · 2024-07: 26.4%Phone % · 2024-08: 27.6%Phone % · 2024-09: 28.9%Phone % · 2024-10: 16.8%Phone % · 2024-11: 23.6%Phone % · 2025-06: 15.0%Phone % · 2025-07: 18.4%Phone % · 2025-08: 18.0%Video % · 2023-02: 0.0%Video % · 2023-03: 0.0%Video % · 2023-04: 0.0%Video % · 2023-05: 0.0%Video % · 2023-06: 0.0%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2025-06: 15.4%Video % · 2025-07: 14.2%Video % · 2025-08: 15.4%Triage % · 2023-02: 23.1%Triage % · 2023-03: 20.6%Triage % · 2023-04: 21.5%Triage % · 2023-05: 20.2%Triage % · 2023-06: 19.4%Triage % · 2023-07: 20.3%Triage % · 2023-08: 17.4%Triage % · 2023-09: 14.9%Triage % · 2023-10: 18.2%Triage % · 2023-12: 24.9%Triage % · 2024-01: 24.0%Triage % · 2024-02: 24.5%Triage % · 2024-03: 19.5%Triage % · 2024-04: 18.6%Triage % · 2024-05: 19.2%Triage % · 2024-06: 19.0%Triage % · 2024-07: 15.1%Triage % · 2024-08: 16.2%Triage % · 2024-09: 19.2%Triage % · 2024-10: 9.4%Triage % · 2024-11: 14.9%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-02 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-022024-032025-082,5733,4884,4035,3182023-02: 3,457 appointments2023-03: 3,978 appointments2023-04: 2,839 appointments2023-05: 3,350 appointments2023-06: 3,516 appointments2023-07: 3,176 appointments2023-08: 3,233 appointments2023-09: 4,518 appointments2023-10: 3,786 appointments2023-12: 3,188 appointments2024-01: 3,971 appointments2024-02: 3,402 appointments2024-03: 3,658 appointments2024-04: 3,633 appointments2024-05: 3,731 appointments2024-06: 3,523 appointments2024-07: 3,596 appointments2024-08: 3,145 appointments2024-09: 3,789 appointments2024-10: 5,052 appointments2024-11: 3,302 appointments2025-06: 3,497 appointments2025-07: 4,284 appointments2025-08: 3,785 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-022024-032025-081872543203872023-02: 251.3 appts per 1,000 patients2023-03: 289.2 appts per 1,000 patients2023-04: 206.4 appts per 1,000 patients2023-05: 243.5 appts per 1,000 patients2023-06: 255.6 appts per 1,000 patients2023-07: 230.9 appts per 1,000 patients2023-08: 235 appts per 1,000 patients2023-09: 328.4 appts per 1,000 patients2023-10: 275.2 appts per 1,000 patients2023-12: 231.8 appts per 1,000 patients2024-01: 288.7 appts per 1,000 patients2024-02: 247.3 appts per 1,000 patients2024-03: 265.9 appts per 1,000 patients2024-04: 264.1 appts per 1,000 patients2024-05: 271.2 appts per 1,000 patients2024-06: 256.1 appts per 1,000 patients2024-07: 261.4 appts per 1,000 patients2024-08: 228.6 appts per 1,000 patients2024-09: 275.4 appts per 1,000 patients2024-10: 367.3 appts per 1,000 patients2024-11: 240 appts per 1,000 patients2025-06: 254.2 appts per 1,000 patients2025-07: 311.4 appts per 1,000 patients2025-08: 275.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%February 2023 · Same day: 34.0%February 2023 · 1 day: 6.6%February 2023 · 2–7 days: 22.5%February 2023 · 8–14 days: 12.6%February 2023 · 15–21 days: 17.9%February 2023 · 22–28 days: 4.7%February 2023 · > 28 days: 1.7%March 2023 · Same day: 33.5%March 2023 · 1 day: 7.7%March 2023 · 2–7 days: 23.5%March 2023 · 8–14 days: 13.9%March 2023 · 15–21 days: 15.3%March 2023 · 22–28 days: 4.9%March 2023 · > 28 days: 1.2%April 2023 · Same day: 35.6%April 2023 · 1 day: 6.2%April 2023 · 2–7 days: 20.7%April 2023 · 8–14 days: 9.7%April 2023 · 15–21 days: 14.6%April 2023 · 22–28 days: 10.9%April 2023 · > 28 days: 2.3%May 2023 · Same day: 34.9%May 2023 · 1 day: 5.4%May 2023 · 2–7 days: 20.1%May 2023 · 8–14 days: 15.0%May 2023 · 15–21 days: 14.8%May 2023 · 22–28 days: 7.6%May 2023 · > 28 days: 2.2%June 2023 · Same day: 33.3%June 2023 · 1 day: 5.7%June 2023 · 2–7 days: 15.8%June 2023 · 8–14 days: 20.1%June 2023 · 15–21 days: 17.3%June 2023 · 22–28 days: 5.6%June 2023 · > 28 days: 2.2%July 2023 · Same day: 34.9%July 2023 · 1 day: 5.5%July 2023 · 2–7 days: 20.7%July 2023 · 8–14 days: 20.1%July 2023 · 15–21 days: 12.5%July 2023 · 22–28 days: 3.7%July 2023 · > 28 days: 2.6%August 2023 · Same day: 30.9%August 2023 · 1 day: 6.4%August 2023 · 2–7 days: 17.6%August 2023 · 8–14 days: 18.0%August 2023 · 15–21 days: 18.4%August 2023 · 22–28 days: 5.8%August 2023 · > 28 days: 2.9%September 2023 · Same day: 25.6%September 2023 · 1 day: 5.1%September 2023 · 2–7 days: 13.1%September 2023 · 8–14 days: 17.8%September 2023 · 15–21 days: 13.5%September 2023 · 22–28 days: 7.0%September 2023 · > 28 days: 17.8%October 2023 · Same day: 32.1%October 2023 · 1 day: 5.8%October 2023 · 2–7 days: 21.9%October 2023 · 8–14 days: 17.0%October 2023 · 15–21 days: 15.1%October 2023 · 22–28 days: 4.9%October 2023 · > 28 days: 3.2%December 2023 · Same day: 39.0%December 2023 · 1 day: 4.9%December 2023 · 2–7 days: 12.8%December 2023 · 8–14 days: 16.6%December 2023 · 15–21 days: 18.3%December 2023 · 22–28 days: 6.2%December 2023 · > 28 days: 2.2%January 2024 · Same day: 38.4%January 2024 · 1 day: 5.2%January 2024 · 2–7 days: 20.1%January 2024 · 8–14 days: 10.3%January 2024 · 15–21 days: 14.1%January 2024 · 22–28 days: 8.0%January 2024 · > 28 days: 3.7%February 2024 · Same day: 37.3%February 2024 · 1 day: 5.8%February 2024 · 2–7 days: 20.9%February 2024 · 8–14 days: 8.1%February 2024 · 15–21 days: 18.3%February 2024 · 22–28 days: 7.3%February 2024 · > 28 days: 2.2%March 2024 · Same day: 34.0%March 2024 · 1 day: 6.2%March 2024 · 2–7 days: 22.9%March 2024 · 8–14 days: 10.6%March 2024 · 15–21 days: 11.9%March 2024 · 22–28 days: 11.2%March 2024 · > 28 days: 3.3%April 2024 · Same day: 34.6%April 2024 · 1 day: 6.4%April 2024 · 2–7 days: 21.9%April 2024 · 8–14 days: 12.2%April 2024 · 15–21 days: 9.1%April 2024 · 22–28 days: 11.7%April 2024 · > 28 days: 4.2%May 2024 · Same day: 33.9%May 2024 · 1 day: 6.1%May 2024 · 2–7 days: 21.1%May 2024 · 8–14 days: 12.6%May 2024 · 15–21 days: 15.9%May 2024 · 22–28 days: 5.9%May 2024 · > 28 days: 4.5%June 2024 · Same day: 33.3%June 2024 · 1 day: 5.5%June 2024 · 2–7 days: 18.7%June 2024 · 8–14 days: 22.1%June 2024 · 15–21 days: 12.6%June 2024 · 22–28 days: 4.7%June 2024 · > 28 days: 3.2%July 2024 · Same day: 27.6%July 2024 · 1 day: 4.8%July 2024 · 2–7 days: 22.7%July 2024 · 8–14 days: 19.9%July 2024 · 15–21 days: 18.1%July 2024 · 22–28 days: 4.5%July 2024 · > 28 days: 2.4%August 2024 · Same day: 31.1%August 2024 · 1 day: 5.9%August 2024 · 2–7 days: 22.8%August 2024 · 8–14 days: 15.0%August 2024 · 15–21 days: 16.9%August 2024 · 22–28 days: 5.3%August 2024 · > 28 days: 3.0%September 2024 · Same day: 32.8%September 2024 · 1 day: 4.0%September 2024 · 2–7 days: 16.6%September 2024 · 8–14 days: 24.2%September 2024 · 15–21 days: 13.6%September 2024 · 22–28 days: 5.8%September 2024 · > 28 days: 3.0%October 2024 · Same day: 17.6%October 2024 · 1 day: 3.0%October 2024 · 2–7 days: 12.9%October 2024 · 8–14 days: 17.2%October 2024 · 15–21 days: 17.1%October 2024 · 22–28 days: 10.7%October 2024 · > 28 days: 21.4%November 2024 · Same day: 25.4%November 2024 · 1 day: 3.8%November 2024 · 2–7 days: 17.7%November 2024 · 8–14 days: 27.3%November 2024 · 15–21 days: 17.9%November 2024 · 22–28 days: 6.0%November 2024 · > 28 days: 1.8%June 2025 · Same day: 38.5%June 2025 · 1 day: 3.1%June 2025 · 2–7 days: 12.5%June 2025 · 8–14 days: 16.8%June 2025 · 15–21 days: 21.6%June 2025 · 22–28 days: 5.5%June 2025 · > 28 days: 1.9%July 2025 · Same day: 40.6%July 2025 · 1 day: 4.0%July 2025 · 2–7 days: 17.0%July 2025 · 8–14 days: 10.6%July 2025 · 15–21 days: 17.8%July 2025 · 22–28 days: 7.7%July 2025 · > 28 days: 2.3%August 2025 · Same day: 40.0%August 2025 · 1 day: 5.5%August 2025 · 2–7 days: 17.6%August 2025 · 8–14 days: 9.9%August 2025 · 15–21 days: 18.3%August 2025 · 22–28 days: 5.6%August 2025 · > 28 days: 3.1%Feb '23May '23Aug '23Dec '23Mar '24Jun '24Sep '24Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 31/100
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.5%
Face-to-face %-2.8%
Telephone %-8.3%
Same-day %+10.4%
Appts per 1K-1.5%
Triage %-54.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, Essex House Surgery saw a notable drop in face-to-face appointments, falling to 66.6% from the trailing average. This is a significant decrease and could indicate a shift in patient preference or operational challenges.

Several trends have emerged, including a sharp decline in telephone consultations, down by over 36% from June to July. Additionally, the DNA rate has increased by 145% since June, suggesting potential issues with patient attendance. The triage percentage has also plummeted to zero in June and July, which could point to a recording-policy shift or operational pressure.

To investigate these trends, it would be prudent to review the phone-mix shift in July to see if it aligns with any system changes. Additionally, verifying whether the DNA rate spike in July is due to actual non-attendance or a recording artefact would be beneficial.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-07
value 0 · avg 16.6 ± 6.3
triagePct2025-06
value 0 · avg 18.7 ± 4.3
dnaRate2025-06
value 4.9 · avg 2.5 ± 0.4
triagePct2024-10
value 9.4 · avg 19.4 ± 3.3
sameDayPct2024-10
value 17.6 · avg 33.3 ± 3.8
total2024-10
value 5052 · avg 3661.7 ± 347.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

phonePct2025-06
23.6 → 15 (-36.4%)
triagePct2025-06
14.9 → 0 (-100%)
dnaRate2025-06
2 → 4.9 (+145%)
phonePct2024-11
16.8 → 23.6 (+40.5%)
triagePct2024-11
9.4 → 14.9 (+59.5%)
phonePct2024-10
28.9 → 16.8 (-41.9%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2017-11-09 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2017-11-09.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

9.93

Nurse FTE

1

Direct Patient Care FTE

3.3

Admin FTE

7.89

1 practices reporting · 100.0% coverage

Staff group mix

GP9.9 FTE · 45%
Nurse1.0 FTE · 5%
Direct Patient Care3.3 FTE · 15%
Admin7.9 FTE · 36%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP9.93 FTE · 13 headcount
Partner3.20 FTE (32%) · 3 hc
Salaried5.22 FTE (53%) · 8 hc
Training (ST/F)1.07 FTE (11%) · 1 hc
Locum0.44 FTE (4%) · 1 hc
Nurses1.00 FTE · 1 headcount
Practice Nurse1.00 FTE (100%) · 1 hc
Admin / Non-clinical7.89 FTE · 9 headcount
Management0.93 FTE (12%) · 1 hc
Reception / Admin1.64 FTE (21%) · 2 hc
Other5.32 FTE (67%) · 6 hc
Direct Patient Care3.30 FTE · 4 headcount
HCA / Nursing Assistant1.30 FTE (39%) · 2 hc
Other2.00 FTE (61%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304711GP · 2024-03: 9 FTEGP · 2024-04: 8 FTEGP · 2024-05: 8 FTEGP · 2024-06: 7 FTEGP · 2024-07: 7 FTEGP · 2024-08: 8 FTEGP · 2024-09: 8 FTEGP · 2024-10: 8 FTEGP · 2024-11: 8 FTEGP · 2024-12: 8 FTEGP · 2025-01: 8 FTEGP · 2025-02: 9 FTEGP · 2025-03: 9 FTEGP · 2025-04: 9 FTEGP · 2025-05: 9 FTEGP · 2025-06: 8 FTEGP · 2025-07: 8 FTEGP · 2025-08: 7 FTEGP · 2025-09: 7 FTEGP · 2025-10: 7 FTEGP · 2025-11: 9 FTEGP · 2025-12: 9 FTEGP · 2026-01: 9 FTEGP · 2026-02: 10 FTEGP · 2026-03: 10 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 3 FTEDPC · 2026-02: 3 FTEDPC · 2026-03: 3 FTEAdmin · 2024-03: 5 FTEAdmin · 2024-04: 5 FTEAdmin · 2024-05: 4 FTEAdmin · 2024-06: 4 FTEAdmin · 2024-07: 4 FTEAdmin · 2024-08: 4 FTEAdmin · 2024-09: 4 FTEAdmin · 2024-10: 4 FTEAdmin · 2024-11: 4 FTEAdmin · 2024-12: 4 FTEAdmin · 2025-01: 4 FTEAdmin · 2025-02: 4 FTEAdmin · 2025-03: 4 FTEAdmin · 2025-04: 4 FTEAdmin · 2025-05: 3 FTEAdmin · 2025-06: 3 FTEAdmin · 2025-07: 3 FTEAdmin · 2025-08: 3 FTEAdmin · 2025-09: 3 FTEAdmin · 2025-10: 3 FTEAdmin · 2025-11: 8 FTEAdmin · 2025-12: 8 FTEAdmin · 2026-01: 8 FTEAdmin · 2026-02: 8 FTEAdmin · 2026-03: 8 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good89.9%
Phone easy46.8%
Website easy81.6%
100.0% coverage

Prescribing volume

0.8

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.