GP Practice

West Barnes Surgery

H85055

Compare to

Registered patients

7,226

NHS Digital list size

GP FTE

3.12

NHS Digital workforce

Patients per GP FTE

2,316

Items per patient

1.4

prescribing volume

GPPS overall good

80.0%

patient experience

Access KPIs · August 2025

Same-day %

44.1%

Month: August 2025

Appts per 1K patients

354

all bookings (incl. triage)

Patient contacts per 1K

354

F2F + phone + video only

28+ day backlog

4%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face56.6%
Telephone43.2%
Triage25.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %44.1%43.0%+1.1%
Face-to-face %56.6%58.4%-1.8%
Telephone %43.2%21.9%+21.3%
Appts per 1K354.0479.7-125.7
Triage %25.1%8.7%+16.4%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080265379Same-day % · 2023-08: 41.6%Same-day % · 2023-09: 41.0%Same-day % · 2023-10: 34.0%Same-day % · 2023-12: 39.7%Same-day % · 2024-01: 36.4%Same-day % · 2024-02: 34.5%Same-day % · 2024-03: 32.5%Same-day % · 2024-04: 35.4%Same-day % · 2024-05: 35.7%Same-day % · 2024-06: 35.9%Same-day % · 2024-07: 35.0%Same-day % · 2024-08: 36.1%Same-day % · 2024-09: 36.5%Same-day % · 2024-10: 26.9%Same-day % · 2024-11: 30.8%Same-day % · 2024-12: 36.9%Same-day % · 2025-01: 41.9%Same-day % · 2025-02: 41.9%Same-day % · 2025-03: 42.4%Same-day % · 2025-04: 39.7%Same-day % · 2025-05: 38.5%Same-day % · 2025-06: 37.8%Same-day % · 2025-07: 37.9%Same-day % · 2025-08: 44.1%F2F % · 2023-08: 60.3%F2F % · 2023-09: 60.8%F2F % · 2023-10: 66.6%F2F % · 2023-12: 60.5%F2F % · 2024-01: 60.5%F2F % · 2024-02: 62.3%F2F % · 2024-03: 57.8%F2F % · 2024-04: 58.2%F2F % · 2024-05: 61.0%F2F % · 2024-06: 61.1%F2F % · 2024-07: 60.2%F2F % · 2024-08: 58.1%F2F % · 2024-09: 59.1%F2F % · 2024-10: 70.9%F2F % · 2024-11: 63.6%F2F % · 2024-12: 59.1%F2F % · 2025-01: 55.6%F2F % · 2025-02: 56.9%F2F % · 2025-03: 55.9%F2F % · 2025-04: 58.2%F2F % · 2025-05: 56.1%F2F % · 2025-06: 57.5%F2F % · 2025-07: 55.8%F2F % · 2025-08: 56.6%Phone % · 2023-08: 38.7%Phone % · 2023-09: 37.2%Phone % · 2023-10: 31.7%Phone % · 2023-12: 39.4%Phone % · 2024-01: 37.3%Phone % · 2024-02: 37.6%Phone % · 2024-03: 41.2%Phone % · 2024-04: 41.7%Phone % · 2024-05: 38.9%Phone % · 2024-06: 38.9%Phone % · 2024-07: 39.7%Phone % · 2024-08: 41.7%Phone % · 2024-09: 40.7%Phone % · 2024-10: 29.0%Phone % · 2024-11: 36.4%Phone % · 2024-12: 40.9%Phone % · 2025-01: 44.3%Phone % · 2025-02: 43.1%Phone % · 2025-03: 43.9%Phone % · 2025-04: 41.6%Phone % · 2025-05: 43.9%Phone % · 2025-06: 42.4%Phone % · 2025-07: 44.1%Phone % · 2025-08: 43.2%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 29.9%Triage % · 2023-09: 29.5%Triage % · 2023-10: 24.1%Triage % · 2023-12: 29.7%Triage % · 2024-01: 26.6%Triage % · 2024-02: 25.7%Triage % · 2024-03: 27.9%Triage % · 2024-04: 24.2%Triage % · 2024-05: 25.2%Triage % · 2024-06: 24.9%Triage % · 2024-07: 26.0%Triage % · 2024-08: 26.3%Triage % · 2024-09: 25.4%Triage % · 2024-10: 18.4%Triage % · 2024-11: 23.6%Triage % · 2024-12: 22.3%Triage % · 2025-01: 20.7%Triage % · 2025-02: 20.8%Triage % · 2025-03: 23.1%Triage % · 2025-04: 19.3%Triage % · 2025-05: 21.8%Triage % · 2025-06: 20.7%Triage % · 2025-07: 21.2%Triage % · 2025-08: 25.1%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-081,8952,6583,4224,1852023-08: 2,762 appointments2023-09: 2,636 appointments2023-10: 3,330 appointments2023-12: 2,117 appointments2024-01: 3,042 appointments2024-02: 2,870 appointments2024-03: 2,727 appointments2024-04: 2,696 appointments2024-05: 2,722 appointments2024-06: 2,522 appointments2024-07: 2,912 appointments2024-08: 2,637 appointments2024-09: 2,596 appointments2024-10: 3,963 appointments2024-11: 2,723 appointments2024-12: 2,416 appointments2025-01: 3,206 appointments2025-02: 2,816 appointments2025-03: 2,880 appointments2025-04: 2,841 appointments2025-05: 2,929 appointments2025-06: 2,881 appointments2025-07: 3,281 appointments2025-08: 2,558 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-082623684735792023-08: 382.2 appts per 1,000 patients2023-09: 364.8 appts per 1,000 patients2023-10: 460.8 appts per 1,000 patients2023-12: 293 appts per 1,000 patients2024-01: 421 appts per 1,000 patients2024-02: 397.2 appts per 1,000 patients2024-03: 377.4 appts per 1,000 patients2024-04: 373.1 appts per 1,000 patients2024-05: 376.7 appts per 1,000 patients2024-06: 349 appts per 1,000 patients2024-07: 403 appts per 1,000 patients2024-08: 364.9 appts per 1,000 patients2024-09: 359.3 appts per 1,000 patients2024-10: 548.4 appts per 1,000 patients2024-11: 376.8 appts per 1,000 patients2024-12: 334.3 appts per 1,000 patients2025-01: 443.7 appts per 1,000 patients2025-02: 389.7 appts per 1,000 patients2025-03: 398.6 appts per 1,000 patients2025-04: 393.2 appts per 1,000 patients2025-05: 405.3 appts per 1,000 patients2025-06: 398.7 appts per 1,000 patients2025-07: 454.1 appts per 1,000 patients2025-08: 354 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 41.6%August 2023 · 1 day: 8.5%August 2023 · 2–7 days: 26.1%August 2023 · 8–14 days: 15.1%August 2023 · 15–21 days: 4.1%August 2023 · 22–28 days: 2.7%August 2023 · > 28 days: 1.8%September 2023 · Same day: 41.0%September 2023 · 1 day: 10.2%September 2023 · 2–7 days: 26.3%September 2023 · 8–14 days: 10.6%September 2023 · 15–21 days: 6.9%September 2023 · 22–28 days: 2.5%September 2023 · > 28 days: 2.4%October 2023 · Same day: 34.0%October 2023 · 1 day: 7.9%October 2023 · 2–7 days: 25.2%October 2023 · 8–14 days: 16.5%October 2023 · 15–21 days: 8.9%October 2023 · 22–28 days: 4.6%October 2023 · > 28 days: 3.0%December 2023 · Same day: 39.7%December 2023 · 1 day: 10.0%December 2023 · 2–7 days: 26.2%December 2023 · 8–14 days: 14.1%December 2023 · 15–21 days: 4.3%December 2023 · 22–28 days: 2.9%December 2023 · > 28 days: 2.8%January 2024 · Same day: 36.4%January 2024 · 1 day: 10.3%January 2024 · 2–7 days: 32.1%January 2024 · 8–14 days: 12.1%January 2024 · 15–21 days: 4.9%January 2024 · 22–28 days: 2.6%January 2024 · > 28 days: 1.5%February 2024 · Same day: 34.5%February 2024 · 1 day: 8.7%February 2024 · 2–7 days: 30.3%February 2024 · 8–14 days: 13.6%February 2024 · 15–21 days: 6.0%February 2024 · 22–28 days: 3.7%February 2024 · > 28 days: 3.2%March 2024 · Same day: 32.5%March 2024 · 1 day: 8.3%March 2024 · 2–7 days: 22.3%March 2024 · 8–14 days: 18.6%March 2024 · 15–21 days: 10.6%March 2024 · 22–28 days: 5.0%March 2024 · > 28 days: 2.8%April 2024 · Same day: 35.4%April 2024 · 1 day: 6.3%April 2024 · 2–7 days: 23.1%April 2024 · 8–14 days: 18.4%April 2024 · 15–21 days: 9.0%April 2024 · 22–28 days: 3.8%April 2024 · > 28 days: 3.8%May 2024 · Same day: 35.7%May 2024 · 1 day: 8.4%May 2024 · 2–7 days: 25.2%May 2024 · 8–14 days: 14.7%May 2024 · 15–21 days: 5.9%May 2024 · 22–28 days: 5.1%May 2024 · > 28 days: 4.9%June 2024 · Same day: 35.9%June 2024 · 1 day: 9.5%June 2024 · 2–7 days: 27.9%June 2024 · 8–14 days: 11.4%June 2024 · 15–21 days: 4.2%June 2024 · 22–28 days: 3.6%June 2024 · > 28 days: 7.5%July 2024 · Same day: 35.0%July 2024 · 1 day: 8.9%July 2024 · 2–7 days: 27.6%July 2024 · 8–14 days: 13.5%July 2024 · 15–21 days: 6.6%July 2024 · 22–28 days: 3.5%July 2024 · > 28 days: 4.8%August 2024 · Same day: 36.1%August 2024 · 1 day: 12.2%August 2024 · 2–7 days: 30.5%August 2024 · 8–14 days: 11.8%August 2024 · 15–21 days: 3.8%August 2024 · 22–28 days: 2.2%August 2024 · > 28 days: 3.5%September 2024 · Same day: 36.5%September 2024 · 1 day: 8.2%September 2024 · 2–7 days: 29.0%September 2024 · 8–14 days: 12.7%September 2024 · 15–21 days: 6.2%September 2024 · 22–28 days: 3.9%September 2024 · > 28 days: 3.5%October 2024 · Same day: 26.9%October 2024 · 1 day: 6.1%October 2024 · 2–7 days: 23.7%October 2024 · 8–14 days: 16.5%October 2024 · 15–21 days: 7.1%October 2024 · 22–28 days: 14.2%October 2024 · > 28 days: 5.6%November 2024 · Same day: 30.8%November 2024 · 1 day: 6.0%November 2024 · 2–7 days: 26.4%November 2024 · 8–14 days: 14.0%November 2024 · 15–21 days: 5.9%November 2024 · 22–28 days: 5.8%November 2024 · > 28 days: 11.0%December 2024 · Same day: 36.9%December 2024 · 1 day: 7.9%December 2024 · 2–7 days: 20.9%December 2024 · 8–14 days: 12.7%December 2024 · 15–21 days: 8.6%December 2024 · 22–28 days: 6.0%December 2024 · > 28 days: 7.0%January 2025 · Same day: 41.9%January 2025 · 1 day: 7.2%January 2025 · 2–7 days: 26.6%January 2025 · 8–14 days: 9.5%January 2025 · 15–21 days: 4.9%January 2025 · 22–28 days: 3.8%January 2025 · > 28 days: 6.2%February 2025 · Same day: 41.9%February 2025 · 1 day: 7.7%February 2025 · 2–7 days: 21.9%February 2025 · 8–14 days: 12.5%February 2025 · 15–21 days: 5.1%February 2025 · 22–28 days: 4.0%February 2025 · > 28 days: 6.8%March 2025 · Same day: 42.4%March 2025 · 1 day: 6.3%March 2025 · 2–7 days: 23.3%March 2025 · 8–14 days: 12.2%March 2025 · 15–21 days: 4.8%March 2025 · 22–28 days: 4.5%March 2025 · > 28 days: 6.6%April 2025 · Same day: 39.7%April 2025 · 1 day: 7.3%April 2025 · 2–7 days: 22.3%April 2025 · 8–14 days: 13.5%April 2025 · 15–21 days: 6.6%April 2025 · 22–28 days: 4.7%April 2025 · > 28 days: 5.8%May 2025 · Same day: 38.5%May 2025 · 1 day: 6.4%May 2025 · 2–7 days: 22.1%May 2025 · 8–14 days: 18.3%May 2025 · 15–21 days: 6.5%May 2025 · 22–28 days: 3.7%May 2025 · > 28 days: 4.5%June 2025 · Same day: 37.8%June 2025 · 1 day: 6.9%June 2025 · 2–7 days: 20.8%June 2025 · 8–14 days: 17.7%June 2025 · 15–21 days: 7.4%June 2025 · 22–28 days: 4.4%June 2025 · > 28 days: 5.0%July 2025 · Same day: 37.9%July 2025 · 1 day: 6.3%July 2025 · 2–7 days: 22.6%July 2025 · 8–14 days: 16.8%July 2025 · 15–21 days: 7.3%July 2025 · 22–28 days: 4.9%July 2025 · > 28 days: 4.3%August 2025 · Same day: 44.1%August 2025 · 1 day: 5.7%August 2025 · 2–7 days: 21.9%August 2025 · 8–14 days: 15.1%August 2025 · 15–21 days: 5.9%August 2025 · 22–28 days: 3.4%August 2025 · > 28 days: 4.0%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 49/100
  • High demand (>400 appts/1K)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.3%
Face-to-face %-0.1%
Telephone %+0.2%
Same-day %+0.2%
Appts per 1K-0.3%
Triage %+1.9%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the DNA rate has risen significantly by 34.4% compared to the practice's trailing average. This increase is the most material change and warrants immediate attention.

Several trends are worth noting. Firstly, the DNA rate has shown a consistent upward trend over the past few months, with a particularly sharp rise in 2025-02. Secondly, the triage percentage has been increasing, rising by 1.9% this month. These trends may indicate a shift in workflow or recording policies.

To investigate these trends, review the DNA rate changes in 2025-02 to see if they align with any system changes or staff adjustments. Additionally, verify if the increase in triage percentage is due to a policy change or an actual rise in patient needs.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-02
value 41.9 · avg 34.8 ± 3.5
sameDayPct2025-01
value 41.9 · avg 34.4 ± 2.8
triagePct2024-10
value 18.4 · avg 26.3 ± 1.8
sameDayPct2024-10
value 26.9 · avg 36.1 ± 2.2
phonePct2024-10
value 29 · avg 38.8 ± 2.6
f2fPct2024-10
value 70.9 · avg 60.5 ± 2.3
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (5)

dnaRate2025-02
3.2 → 4.3 (+34.4%)
dnaRate2025-01
4.7 → 3.2 (-31.9%)
dnaRate2024-10
4.3 → 5.7 (+32.6%)
dnaRate2024-07
3.3 → 6.4 (+93.9%)
dnaRate2023-12
5.7 → 3.6 (-36.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2018-06-15 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2018-06-15.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

3.12

Nurse FTE

0.67

Direct Patient Care FTE

0.47

Admin FTE

10.49

1 practices reporting · 100.0% coverage

Staff group mix

GP3.1 FTE · 21%
Nurse0.7 FTE · 5%
Direct Patient Care0.5 FTE · 3%
Admin10.5 FTE · 71%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.12 FTE · 4 headcount
Partner3.12 FTE (100%) · 4 hc
Nurses0.67 FTE · 1 headcount
Practice Nurse0.67 FTE (100%) · 1 hc
Admin / Non-clinical10.49 FTE · 14 headcount
Management1.00 FTE (10%) · 1 hc
Reception / Admin7.92 FTE (76%) · 10 hc
Apprentice0.80 FTE (8%) · 1 hc
Other0.77 FTE (7%) · 2 hc
Direct Patient Care0.47 FTE · 1 headcount
HCA / Nursing Assistant0.47 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304812GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 7 FTEAdmin · 2024-04: 7 FTEAdmin · 2024-05: 7 FTEAdmin · 2024-06: 7 FTEAdmin · 2024-07: 7 FTEAdmin · 2024-08: 7 FTEAdmin · 2024-09: 7 FTEAdmin · 2024-10: 7 FTEAdmin · 2024-11: 7 FTEAdmin · 2024-12: 7 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 7 FTEAdmin · 2025-04: 7 FTEAdmin · 2025-05: 7 FTEAdmin · 2025-06: 7 FTEAdmin · 2025-07: 7 FTEAdmin · 2025-08: 7 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 10 FTEAdmin · 2025-12: 10 FTEAdmin · 2026-01: 10 FTEAdmin · 2026-02: 10 FTEAdmin · 2026-03: 10 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good80.0%
Phone easy32.4%
Website easy73.4%
100.0% coverage

Prescribing volume

1.4

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.