GP Practice

Grove Road Practice

H85686

Compare to

Registered patients

11,608

NHS Digital list size

GP FTE

5.73

NHS Digital workforce

Patients per GP FTE

2,026

Items per patient

1.45

prescribing volume

GPPS overall good

94.7%

patient experience

Access KPIs · August 2025

Same-day %

30.1%

Month: August 2025

Appts per 1K patients

295

all bookings (incl. triage)

Patient contacts per 1K

279

F2F + phone + video only

28+ day backlog

1.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face79.2%
Telephone15.0%
Video / online0.2%
Triage0.2%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %30.1%43.0%-12.9%
Face-to-face %79.2%58.4%+20.8%
Telephone %15.0%21.9%-6.9%
Appts per 1K295.4479.7-184.3
Triage %0.2%8.7%-8.5%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080316293Same-day % · 2023-08: 32.5%Same-day % · 2023-09: 28.5%Same-day % · 2023-10: 29.0%Same-day % · 2023-12: 35.7%Same-day % · 2024-01: 28.7%Same-day % · 2024-02: 31.9%Same-day % · 2024-03: 32.1%Same-day % · 2024-04: 32.8%Same-day % · 2024-05: 29.9%Same-day % · 2024-06: 30.8%Same-day % · 2024-07: 30.7%Same-day % · 2024-08: 34.5%Same-day % · 2024-09: 37.1%Same-day % · 2024-10: 30.8%Same-day % · 2024-11: 29.1%Same-day % · 2024-12: 39.4%Same-day % · 2025-01: 29.9%Same-day % · 2025-02: 31.1%Same-day % · 2025-03: 30.1%Same-day % · 2025-04: 29.9%Same-day % · 2025-05: 29.9%Same-day % · 2025-06: 29.8%Same-day % · 2025-07: 31.8%Same-day % · 2025-08: 30.1%F2F % · 2023-08: 77.6%F2F % · 2023-09: 77.8%F2F % · 2023-10: 79.7%F2F % · 2023-12: 76.9%F2F % · 2024-01: 74.4%F2F % · 2024-02: 75.6%F2F % · 2024-03: 78.5%F2F % · 2024-04: 78.3%F2F % · 2024-05: 75.0%F2F % · 2024-06: 74.9%F2F % · 2024-07: 72.5%F2F % · 2024-08: 73.2%F2F % · 2024-09: 73.3%F2F % · 2024-10: 79.8%F2F % · 2024-11: 77.5%F2F % · 2024-12: 78.1%F2F % · 2025-01: 75.5%F2F % · 2025-02: 77.7%F2F % · 2025-03: 77.1%F2F % · 2025-04: 81.1%F2F % · 2025-05: 83.1%F2F % · 2025-06: 78.7%F2F % · 2025-07: 77.5%F2F % · 2025-08: 79.2%Phone % · 2023-08: 20.1%Phone % · 2023-09: 19.3%Phone % · 2023-10: 18.5%Phone % · 2023-12: 19.2%Phone % · 2024-01: 19.2%Phone % · 2024-02: 17.9%Phone % · 2024-03: 17.3%Phone % · 2024-04: 16.5%Phone % · 2024-05: 16.4%Phone % · 2024-06: 18.0%Phone % · 2024-07: 19.6%Phone % · 2024-08: 20.3%Phone % · 2024-09: 21.3%Phone % · 2024-10: 14.8%Phone % · 2024-11: 17.6%Phone % · 2024-12: 17.3%Phone % · 2025-01: 18.3%Phone % · 2025-02: 15.7%Phone % · 2025-03: 16.4%Phone % · 2025-04: 11.4%Phone % · 2025-05: 12.2%Phone % · 2025-06: 15.1%Phone % · 2025-07: 15.2%Phone % · 2025-08: 15.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.6%Video % · 2025-08: 0.2%Triage % · 2023-08: 13.8%Triage % · 2023-09: 12.6%Triage % · 2023-10: 5.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.4%Triage % · 2024-07: 0.5%Triage % · 2024-08: 0.6%Triage % · 2024-09: 0.5%Triage % · 2024-10: 0.2%Triage % · 2024-11: 0.4%Triage % · 2024-12: 0.2%Triage % · 2025-01: 0.2%Triage % · 2025-02: 0.2%Triage % · 2025-03: 0.3%Triage % · 2025-04: 0.1%Triage % · 2025-05: 0.2%Triage % · 2025-06: 0.2%Triage % · 2025-07: 0.2%Triage % · 2025-08: 0.2%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-082,7313,4044,0774,7502023-08: 3,443 appointments2023-09: 4,025 appointments2023-10: 4,283 appointments2023-12: 2,926 appointments2024-01: 4,301 appointments2024-02: 3,983 appointments2024-03: 3,627 appointments2024-04: 3,757 appointments2024-05: 3,813 appointments2024-06: 3,703 appointments2024-07: 3,906 appointments2024-08: 3,461 appointments2024-09: 3,771 appointments2024-10: 4,555 appointments2024-11: 3,725 appointments2024-12: 3,279 appointments2025-01: 4,176 appointments2025-02: 3,640 appointments2025-03: 4,114 appointments2025-04: 3,684 appointments2025-05: 3,677 appointments2025-06: 4,221 appointments2025-07: 4,158 appointments2025-08: 3,429 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-082352933514092023-08: 296.6 appts per 1,000 patients2023-09: 346.7 appts per 1,000 patients2023-10: 369 appts per 1,000 patients2023-12: 252.1 appts per 1,000 patients2024-01: 370.5 appts per 1,000 patients2024-02: 343.1 appts per 1,000 patients2024-03: 312.5 appts per 1,000 patients2024-04: 323.7 appts per 1,000 patients2024-05: 328.5 appts per 1,000 patients2024-06: 319 appts per 1,000 patients2024-07: 336.5 appts per 1,000 patients2024-08: 298.2 appts per 1,000 patients2024-09: 324.9 appts per 1,000 patients2024-10: 392.4 appts per 1,000 patients2024-11: 320.9 appts per 1,000 patients2024-12: 282.5 appts per 1,000 patients2025-01: 359.8 appts per 1,000 patients2025-02: 313.6 appts per 1,000 patients2025-03: 354.4 appts per 1,000 patients2025-04: 317.4 appts per 1,000 patients2025-05: 316.8 appts per 1,000 patients2025-06: 363.6 appts per 1,000 patients2025-07: 358.2 appts per 1,000 patients2025-08: 295.4 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 32.5%August 2023 · 1 day: 9.1%August 2023 · 2–7 days: 33.0%August 2023 · 8–14 days: 15.6%August 2023 · 15–21 days: 4.7%August 2023 · 22–28 days: 3.1%August 2023 · > 28 days: 2.0%September 2023 · Same day: 28.5%September 2023 · 1 day: 7.1%September 2023 · 2–7 days: 26.9%September 2023 · 8–14 days: 25.6%September 2023 · 15–21 days: 6.2%September 2023 · 22–28 days: 3.1%September 2023 · > 28 days: 2.5%October 2023 · Same day: 29.0%October 2023 · 1 day: 8.9%October 2023 · 2–7 days: 32.6%October 2023 · 8–14 days: 16.4%October 2023 · 15–21 days: 8.3%October 2023 · 22–28 days: 3.5%October 2023 · > 28 days: 1.3%December 2023 · Same day: 35.7%December 2023 · 1 day: 9.9%December 2023 · 2–7 days: 32.1%December 2023 · 8–14 days: 12.8%December 2023 · 15–21 days: 4.7%December 2023 · 22–28 days: 3.4%December 2023 · > 28 days: 1.5%January 2024 · Same day: 28.7%January 2024 · 1 day: 14.4%January 2024 · 2–7 days: 39.3%January 2024 · 8–14 days: 10.7%January 2024 · 15–21 days: 3.9%January 2024 · 22–28 days: 1.8%January 2024 · > 28 days: 1.2%February 2024 · Same day: 31.9%February 2024 · 1 day: 8.5%February 2024 · 2–7 days: 35.1%February 2024 · 8–14 days: 18.0%February 2024 · 15–21 days: 3.4%February 2024 · 22–28 days: 2.2%February 2024 · > 28 days: 0.9%March 2024 · Same day: 32.1%March 2024 · 1 day: 8.4%March 2024 · 2–7 days: 38.2%March 2024 · 8–14 days: 13.8%March 2024 · 15–21 days: 4.1%March 2024 · 22–28 days: 2.0%March 2024 · > 28 days: 1.4%April 2024 · Same day: 32.8%April 2024 · 1 day: 8.2%April 2024 · 2–7 days: 25.7%April 2024 · 8–14 days: 24.5%April 2024 · 15–21 days: 4.4%April 2024 · 22–28 days: 2.8%April 2024 · > 28 days: 1.7%May 2024 · Same day: 29.9%May 2024 · 1 day: 10.8%May 2024 · 2–7 days: 38.0%May 2024 · 8–14 days: 13.9%May 2024 · 15–21 days: 4.3%May 2024 · 22–28 days: 2.4%May 2024 · > 28 days: 0.7%June 2024 · Same day: 30.8%June 2024 · 1 day: 10.9%June 2024 · 2–7 days: 36.0%June 2024 · 8–14 days: 13.0%June 2024 · 15–21 days: 5.8%June 2024 · 22–28 days: 2.5%June 2024 · > 28 days: 1.1%July 2024 · Same day: 30.7%July 2024 · 1 day: 14.8%July 2024 · 2–7 days: 35.5%July 2024 · 8–14 days: 9.5%July 2024 · 15–21 days: 4.2%July 2024 · 22–28 days: 3.6%July 2024 · > 28 days: 1.6%August 2024 · Same day: 34.5%August 2024 · 1 day: 14.0%August 2024 · 2–7 days: 31.1%August 2024 · 8–14 days: 10.9%August 2024 · 15–21 days: 5.0%August 2024 · 22–28 days: 3.0%August 2024 · > 28 days: 1.5%September 2024 · Same day: 37.1%September 2024 · 1 day: 15.8%September 2024 · 2–7 days: 29.8%September 2024 · 8–14 days: 10.3%September 2024 · 15–21 days: 3.9%September 2024 · 22–28 days: 1.9%September 2024 · > 28 days: 1.2%October 2024 · Same day: 30.8%October 2024 · 1 day: 13.8%October 2024 · 2–7 days: 22.4%October 2024 · 8–14 days: 13.8%October 2024 · 15–21 days: 11.0%October 2024 · 22–28 days: 7.4%October 2024 · > 28 days: 0.8%November 2024 · Same day: 29.1%November 2024 · 1 day: 8.3%November 2024 · 2–7 days: 37.3%November 2024 · 8–14 days: 16.4%November 2024 · 15–21 days: 5.2%November 2024 · 22–28 days: 2.2%November 2024 · > 28 days: 1.4%December 2024 · Same day: 39.4%December 2024 · 1 day: 10.9%December 2024 · 2–7 days: 26.5%December 2024 · 8–14 days: 16.3%December 2024 · 15–21 days: 4.5%December 2024 · 22–28 days: 1.7%December 2024 · > 28 days: 0.7%January 2025 · Same day: 29.9%January 2025 · 1 day: 16.4%January 2025 · 2–7 days: 34.5%January 2025 · 8–14 days: 11.1%January 2025 · 15–21 days: 4.4%January 2025 · 22–28 days: 2.8%January 2025 · > 28 days: 0.9%February 2025 · Same day: 31.1%February 2025 · 1 day: 18.4%February 2025 · 2–7 days: 31.0%February 2025 · 8–14 days: 13.1%February 2025 · 15–21 days: 3.7%February 2025 · 22–28 days: 1.9%February 2025 · > 28 days: 0.8%March 2025 · Same day: 30.1%March 2025 · 1 day: 18.4%March 2025 · 2–7 days: 32.3%March 2025 · 8–14 days: 12.1%March 2025 · 15–21 days: 4.4%March 2025 · 22–28 days: 2.4%March 2025 · > 28 days: 0.5%April 2025 · Same day: 29.9%April 2025 · 1 day: 11.6%April 2025 · 2–7 days: 30.6%April 2025 · 8–14 days: 16.9%April 2025 · 15–21 days: 6.5%April 2025 · 22–28 days: 2.2%April 2025 · > 28 days: 2.3%May 2025 · Same day: 29.9%May 2025 · 1 day: 12.8%May 2025 · 2–7 days: 32.3%May 2025 · 8–14 days: 15.1%May 2025 · 15–21 days: 5.2%May 2025 · 22–28 days: 2.8%May 2025 · > 28 days: 1.9%June 2025 · Same day: 29.8%June 2025 · 1 day: 11.8%June 2025 · 2–7 days: 32.5%June 2025 · 8–14 days: 14.1%June 2025 · 15–21 days: 6.9%June 2025 · 22–28 days: 3.0%June 2025 · > 28 days: 1.9%July 2025 · Same day: 31.8%July 2025 · 1 day: 11.8%July 2025 · 2–7 days: 35.6%July 2025 · 8–14 days: 9.8%July 2025 · 15–21 days: 6.5%July 2025 · 22–28 days: 3.3%July 2025 · > 28 days: 1.2%August 2025 · Same day: 30.1%August 2025 · 1 day: 10.4%August 2025 · 2–7 days: 34.9%August 2025 · 8–14 days: 15.6%August 2025 · 15–21 days: 5.2%August 2025 · 22–28 days: 2.7%August 2025 · > 28 days: 1.1%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 33/100
  • Moderate demand
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.1%
Face-to-face %-0.2%
Telephone %+1.5%
Same-day %+0.5%
Appts per 1K-1.1%
Triage %-2.9%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage dipped to 79.2%, which is below the practice's trailing average. This is a notable change from the previous months' data.

Several trends and shifts are worth noting. The DNA rate has increased by 45.7% from 3.5% to 5.1% in August. The video percentage dropped by 66.7% from 0.6% to 0.2% in the same month. The phone percentage increased by 30.5% in April from 16.4% to 11.4%.

To investigate these changes, review the DNA rate increase in August to understand if it correlates with any recent policy changes or patient feedback. Also, verify if the video percentage drop in August aligns with any system updates or changes in patient preferences.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

f2fPct2025-05
value 83.1 · avg 76.3 ± 2.6
phonePct2025-04
value 11.4 · avg 17.7 ± 1.9
f2fPct2025-04
value 81.1 · avg 76.1 ± 2.2
sameDayPct2024-12
value 39.4 · avg 32 ± 2.5
phonePct2024-10
value 14.8 · avg 18.6 ± 1.4
total2024-10
value 4555 · avg 3796.3 ± 353.6
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
0.6 → 0.2 (-66.7%)
dnaRate2025-08
3.5 → 5.1 (+45.7%)
dnaRate2025-06
3.5 → 4.7 (+34.3%)
triagePct2025-05
0.1 → 0.2 (+125.4%)
phonePct2025-04
16.4 → 11.4 (-30.5%)
triagePct2025-04
0.3 → 0.1 (-65.6%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

5.73

Nurse FTE

2.17

Direct Patient Care FTE

0

Admin FTE

7.73

1 practices reporting · 100.0% coverage

Staff group mix

GP5.7 FTE · 37%
Nurse2.2 FTE · 14%
Direct Patient Care0.0 FTE · 0%
Admin7.7 FTE · 49%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP5.73 FTE · 9 headcount
Partner2.64 FTE (46%) · 3 hc
Salaried3.09 FTE (54%) · 6 hc
Nurses2.17 FTE · 3 headcount
Practice Nurse2.17 FTE (100%) · 3 hc
Admin / Non-clinical7.72 FTE · 12 headcount
Management0.85 FTE (11%) · 1 hc
Reception / Admin6.82 FTE (88%) · 10 hc
Other0.05 FTE (1%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0303610GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 6 FTEGP · 2024-09: 6 FTEGP · 2024-10: 6 FTEGP · 2024-11: 6 FTEGP · 2024-12: 6 FTEGP · 2025-01: 6 FTEGP · 2025-02: 6 FTEGP · 2025-03: 6 FTEGP · 2025-04: 6 FTEGP · 2025-05: 6 FTEGP · 2025-06: 6 FTEGP · 2025-07: 6 FTEGP · 2025-08: 6 FTEGP · 2025-09: 6 FTEGP · 2025-10: 6 FTEGP · 2025-11: 6 FTEGP · 2025-12: 6 FTEGP · 2026-01: 6 FTEGP · 2026-02: 6 FTEGP · 2026-03: 6 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 2 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 9 FTEAdmin · 2024-04: 9 FTEAdmin · 2024-05: 8 FTEAdmin · 2024-06: 8 FTEAdmin · 2024-07: 8 FTEAdmin · 2024-08: 8 FTEAdmin · 2024-09: 8 FTEAdmin · 2024-10: 8 FTEAdmin · 2024-11: 8 FTEAdmin · 2024-12: 8 FTEAdmin · 2025-01: 8 FTEAdmin · 2025-02: 8 FTEAdmin · 2025-03: 8 FTEAdmin · 2025-04: 8 FTEAdmin · 2025-05: 8 FTEAdmin · 2025-06: 8 FTEAdmin · 2025-07: 8 FTEAdmin · 2025-08: 8 FTEAdmin · 2025-09: 8 FTEAdmin · 2025-10: 8 FTEAdmin · 2025-11: 8 FTEAdmin · 2025-12: 9 FTEAdmin · 2026-01: 8 FTEAdmin · 2026-02: 8 FTEAdmin · 2026-03: 8 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good94.7%
Phone easy52.6%
Website easy1.0%
100.0% coverage

Prescribing volume

1.45

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.