GP Practice

The Birchwood Practice

J81087

Compare to

Registered patients

10,539

NHS Digital list size

GP FTE

6.9

NHS Digital workforce

Patients per GP FTE

1,527

Items per patient

1.22

prescribing volume

GPPS overall good

90.1%

patient experience

Access KPIs · August 2025

Same-day %

35.9%

Month: August 2025

Appts per 1K patients

340

all bookings (incl. triage)

Patient contacts per 1K

319

F2F + phone + video only

28+ day backlog

20.9%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face77.9%
Telephone15.8%
Video / online0.3%
Triage1.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %35.9%43.0%-7.1%
Face-to-face %77.9%58.4%+19.5%
Telephone %15.8%21.9%-6.1%
Appts per 1K339.5479.7-140.2
Triage %1.5%8.7%-7.2%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080326496Same-day % · 2023-08: 38.4%Same-day % · 2023-09: 29.0%Same-day % · 2023-10: 37.0%Same-day % · 2023-12: 38.0%Same-day % · 2024-01: 38.7%Same-day % · 2024-02: 35.7%Same-day % · 2024-03: 36.7%Same-day % · 2024-04: 38.0%Same-day % · 2024-05: 39.7%Same-day % · 2024-06: 38.4%Same-day % · 2024-07: 37.6%Same-day % · 2024-08: 35.2%Same-day % · 2024-09: 32.6%Same-day % · 2024-10: 23.5%Same-day % · 2024-11: 32.4%Same-day % · 2024-12: 35.5%Same-day % · 2025-01: 33.5%Same-day % · 2025-02: 33.0%Same-day % · 2025-03: 30.3%Same-day % · 2025-04: 33.3%Same-day % · 2025-05: 32.1%Same-day % · 2025-06: 31.2%Same-day % · 2025-07: 34.4%Same-day % · 2025-08: 35.9%F2F % · 2023-08: 85.3%F2F % · 2023-09: 84.8%F2F % · 2023-10: 73.1%F2F % · 2023-12: 71.3%F2F % · 2024-01: 75.0%F2F % · 2024-02: 71.2%F2F % · 2024-03: 74.4%F2F % · 2024-04: 71.0%F2F % · 2024-05: 70.3%F2F % · 2024-06: 72.0%F2F % · 2024-07: 72.0%F2F % · 2024-08: 73.9%F2F % · 2024-09: 74.8%F2F % · 2024-10: 81.7%F2F % · 2024-11: 74.1%F2F % · 2024-12: 77.2%F2F % · 2025-01: 75.5%F2F % · 2025-02: 73.1%F2F % · 2025-03: 73.8%F2F % · 2025-04: 77.5%F2F % · 2025-05: 75.2%F2F % · 2025-06: 77.9%F2F % · 2025-07: 78.9%F2F % · 2025-08: 77.9%Phone % · 2023-08: 8.9%Phone % · 2023-09: 11.1%Phone % · 2023-10: 18.6%Phone % · 2023-12: 18.6%Phone % · 2024-01: 17.0%Phone % · 2024-02: 17.4%Phone % · 2024-03: 18.2%Phone % · 2024-04: 19.9%Phone % · 2024-05: 20.7%Phone % · 2024-06: 19.1%Phone % · 2024-07: 20.4%Phone % · 2024-08: 17.4%Phone % · 2024-09: 17.1%Phone % · 2024-10: 11.3%Phone % · 2024-11: 15.7%Phone % · 2024-12: 14.1%Phone % · 2025-01: 18.5%Phone % · 2025-02: 19.3%Phone % · 2025-03: 19.1%Phone % · 2025-04: 15.9%Phone % · 2025-05: 18.1%Phone % · 2025-06: 16.8%Phone % · 2025-07: 17.0%Phone % · 2025-08: 15.8%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.1%Video % · 2025-03: 0.1%Video % · 2025-04: 0.2%Video % · 2025-05: 0.3%Video % · 2025-06: 0.2%Video % · 2025-07: 0.2%Video % · 2025-08: 0.3%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.2%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.5%Triage % · 2024-04: 1.0%Triage % · 2024-05: 1.1%Triage % · 2024-06: 1.1%Triage % · 2024-07: 0.8%Triage % · 2024-08: 0.8%Triage % · 2024-09: 1.4%Triage % · 2024-10: 0.8%Triage % · 2024-11: 1.6%Triage % · 2024-12: 1.3%Triage % · 2025-01: 1.2%Triage % · 2025-02: 1.2%Triage % · 2025-03: 1.2%Triage % · 2025-04: 1.1%Triage % · 2025-05: 1.2%Triage % · 2025-06: 1.3%Triage % · 2025-07: 1.1%Triage % · 2025-08: 1.5%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-083,2594,2835,3086,3322023-08: 4,303 appointments2023-09: 5,891 appointments2023-10: 4,551 appointments2023-12: 3,556 appointments2024-01: 4,621 appointments2024-02: 4,700 appointments2024-03: 4,589 appointments2024-04: 4,266 appointments2024-05: 3,943 appointments2024-06: 3,752 appointments2024-07: 4,418 appointments2024-08: 3,680 appointments2024-09: 3,744 appointments2024-10: 6,035 appointments2024-11: 4,126 appointments2024-12: 3,675 appointments2025-01: 4,421 appointments2025-02: 3,952 appointments2025-03: 4,516 appointments2025-04: 4,010 appointments2025-05: 4,271 appointments2025-06: 4,333 appointments2025-07: 4,599 appointments2025-08: 3,578 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-083094065046012023-08: 408.3 appts per 1,000 patients2023-09: 559 appts per 1,000 patients2023-10: 431.8 appts per 1,000 patients2023-12: 337.4 appts per 1,000 patients2024-01: 438.5 appts per 1,000 patients2024-02: 446 appts per 1,000 patients2024-03: 435.4 appts per 1,000 patients2024-04: 404.8 appts per 1,000 patients2024-05: 374.1 appts per 1,000 patients2024-06: 356 appts per 1,000 patients2024-07: 419.2 appts per 1,000 patients2024-08: 349.2 appts per 1,000 patients2024-09: 355.3 appts per 1,000 patients2024-10: 572.6 appts per 1,000 patients2024-11: 391.5 appts per 1,000 patients2024-12: 348.7 appts per 1,000 patients2025-01: 419.5 appts per 1,000 patients2025-02: 375 appts per 1,000 patients2025-03: 428.5 appts per 1,000 patients2025-04: 380.5 appts per 1,000 patients2025-05: 405.3 appts per 1,000 patients2025-06: 411.1 appts per 1,000 patients2025-07: 436.4 appts per 1,000 patients2025-08: 339.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 38.4%August 2023 · 1 day: 4.8%August 2023 · 2–7 days: 9.9%August 2023 · 8–14 days: 13.1%August 2023 · 15–21 days: 10.0%August 2023 · 22–28 days: 7.9%August 2023 · > 28 days: 15.9%September 2023 · Same day: 29.0%September 2023 · 1 day: 3.8%September 2023 · 2–7 days: 9.7%September 2023 · 8–14 days: 11.8%September 2023 · 15–21 days: 8.8%September 2023 · 22–28 days: 5.9%September 2023 · > 28 days: 31.0%October 2023 · Same day: 37.0%October 2023 · 1 day: 4.7%October 2023 · 2–7 days: 11.8%October 2023 · 8–14 days: 13.7%October 2023 · 15–21 days: 11.2%October 2023 · 22–28 days: 8.2%October 2023 · > 28 days: 13.4%December 2023 · Same day: 38.0%December 2023 · 1 day: 4.4%December 2023 · 2–7 days: 10.7%December 2023 · 8–14 days: 11.5%December 2023 · 15–21 days: 11.9%December 2023 · 22–28 days: 8.6%December 2023 · > 28 days: 15.0%January 2024 · Same day: 38.7%January 2024 · 1 day: 5.6%January 2024 · 2–7 days: 11.3%January 2024 · 8–14 days: 9.8%January 2024 · 15–21 days: 10.0%January 2024 · 22–28 days: 6.4%January 2024 · > 28 days: 18.2%February 2024 · Same day: 35.7%February 2024 · 1 day: 6.3%February 2024 · 2–7 days: 10.2%February 2024 · 8–14 days: 10.9%February 2024 · 15–21 days: 12.8%February 2024 · 22–28 days: 9.3%February 2024 · > 28 days: 14.9%March 2024 · Same day: 36.7%March 2024 · 1 day: 4.7%March 2024 · 2–7 days: 10.6%March 2024 · 8–14 days: 12.6%March 2024 · 15–21 days: 11.7%March 2024 · 22–28 days: 7.4%March 2024 · > 28 days: 16.3%April 2024 · Same day: 38.0%April 2024 · 1 day: 4.1%April 2024 · 2–7 days: 12.6%April 2024 · 8–14 days: 11.3%April 2024 · 15–21 days: 10.6%April 2024 · 22–28 days: 6.9%April 2024 · > 28 days: 16.5%May 2024 · Same day: 39.7%May 2024 · 1 day: 3.5%May 2024 · 2–7 days: 8.3%May 2024 · 8–14 days: 10.4%May 2024 · 15–21 days: 11.6%May 2024 · 22–28 days: 7.9%May 2024 · > 28 days: 18.5%June 2024 · Same day: 38.4%June 2024 · 1 day: 3.9%June 2024 · 2–7 days: 9.8%June 2024 · 8–14 days: 9.8%June 2024 · 15–21 days: 10.3%June 2024 · 22–28 days: 7.1%June 2024 · > 28 days: 20.6%July 2024 · Same day: 37.6%July 2024 · 1 day: 3.1%July 2024 · 2–7 days: 10.5%July 2024 · 8–14 days: 8.9%July 2024 · 15–21 days: 8.0%July 2024 · 22–28 days: 9.9%July 2024 · > 28 days: 22.0%August 2024 · Same day: 35.2%August 2024 · 1 day: 3.0%August 2024 · 2–7 days: 10.2%August 2024 · 8–14 days: 8.5%August 2024 · 15–21 days: 8.7%August 2024 · 22–28 days: 7.4%August 2024 · > 28 days: 26.9%September 2024 · Same day: 32.6%September 2024 · 1 day: 3.6%September 2024 · 2–7 days: 11.1%September 2024 · 8–14 days: 8.5%September 2024 · 15–21 days: 8.4%September 2024 · 22–28 days: 6.8%September 2024 · > 28 days: 28.9%October 2024 · Same day: 23.5%October 2024 · 1 day: 3.3%October 2024 · 2–7 days: 7.6%October 2024 · 8–14 days: 6.7%October 2024 · 15–21 days: 6.9%October 2024 · 22–28 days: 8.3%October 2024 · > 28 days: 43.7%November 2024 · Same day: 32.4%November 2024 · 1 day: 3.7%November 2024 · 2–7 days: 9.1%November 2024 · 8–14 days: 9.6%November 2024 · 15–21 days: 7.6%November 2024 · 22–28 days: 9.6%November 2024 · > 28 days: 28.0%December 2024 · Same day: 35.5%December 2024 · 1 day: 3.5%December 2024 · 2–7 days: 8.8%December 2024 · 8–14 days: 7.8%December 2024 · 15–21 days: 9.9%December 2024 · 22–28 days: 10.4%December 2024 · > 28 days: 24.1%January 2025 · Same day: 33.5%January 2025 · 1 day: 3.9%January 2025 · 2–7 days: 9.1%January 2025 · 8–14 days: 9.9%January 2025 · 15–21 days: 12.4%January 2025 · 22–28 days: 9.8%January 2025 · > 28 days: 21.4%February 2025 · Same day: 33.0%February 2025 · 1 day: 4.2%February 2025 · 2–7 days: 10.9%February 2025 · 8–14 days: 9.0%February 2025 · 15–21 days: 11.1%February 2025 · 22–28 days: 13.1%February 2025 · > 28 days: 18.8%March 2025 · Same day: 30.3%March 2025 · 1 day: 4.1%March 2025 · 2–7 days: 11.2%March 2025 · 8–14 days: 9.5%March 2025 · 15–21 days: 10.7%March 2025 · 22–28 days: 15.2%March 2025 · > 28 days: 19.1%April 2025 · Same day: 33.3%April 2025 · 1 day: 4.1%April 2025 · 2–7 days: 10.1%April 2025 · 8–14 days: 8.8%April 2025 · 15–21 days: 11.7%April 2025 · 22–28 days: 14.8%April 2025 · > 28 days: 17.2%May 2025 · Same day: 32.1%May 2025 · 1 day: 4.3%May 2025 · 2–7 days: 8.7%May 2025 · 8–14 days: 9.9%May 2025 · 15–21 days: 10.2%May 2025 · 22–28 days: 9.6%May 2025 · > 28 days: 25.2%June 2025 · Same day: 31.2%June 2025 · 1 day: 3.8%June 2025 · 2–7 days: 10.2%June 2025 · 8–14 days: 12.3%June 2025 · 15–21 days: 8.9%June 2025 · 22–28 days: 7.7%June 2025 · > 28 days: 25.9%July 2025 · Same day: 34.4%July 2025 · 1 day: 4.8%July 2025 · 2–7 days: 11.0%July 2025 · 8–14 days: 11.9%July 2025 · 15–21 days: 8.0%July 2025 · 22–28 days: 6.7%July 2025 · > 28 days: 23.3%August 2025 · Same day: 35.9%August 2025 · 1 day: 4.7%August 2025 · 2–7 days: 11.1%August 2025 · 8–14 days: 11.6%August 2025 · 15–21 days: 8.4%August 2025 · 22–28 days: 7.5%August 2025 · > 28 days: 20.9%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 58/100
  • Moderate demand
  • Below-average same-day access
  • High long-wait rate (23.4% over 28d)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.9%
Face-to-face %+1%
Telephone %-2.4%
Same-day %+2.6%
Appts per 1K-1.9%
Triage %+3.9%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage rose to 77.9%, surpassing the practice's trailing average. This is a notable increase from the previous months' data.

Several trends and shifts are worth noting. The video percentage saw a 50% increase in August, rising from 0.2% to 0.3%. The triage percentage also increased by 38.6% from 1.1% to 1.5%. These changes suggest a shift in how appointments are being managed or recorded.

To investigate these changes, review the video and triage appointment data for August to understand the reasons behind these shifts. Also, verify if the increase in face-to-face appointments correlates with any changes in operational policies or staffing.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2024-10
value 23.5 · avg 36.4 ± 2.9
phonePct2024-10
value 11.3 · avg 18 ± 2.4
f2fPct2024-10
value 81.7 · avg 73.6 ± 3.7
total2024-10
value 6035 · avg 4309.3 ± 621.1
dnaRate2024-10
value 10.8 · avg 3.3 ± 0.7
triagePct2024-09
value 1.4 · avg 0.5 ± 0.5
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
0.2 → 0.3 (+50%)
triagePct2025-08
1.1 → 1.5 (+38.6%)
videoPct2025-06
0.3 → 0.2 (-33.3%)
videoPct2025-05
0.2 → 0.3 (+50%)
videoPct2025-04
0.1 → 0.2 (+100%)
phonePct2025-01
14.1 → 18.5 (+31.2%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-10-25 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-10-25.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

6.9

Nurse FTE

4.01

Direct Patient Care FTE

1.25

Admin FTE

13.81

1 practices reporting · 100.0% coverage

Staff group mix

GP6.9 FTE · 27%
Nurse4.0 FTE · 15%
Direct Patient Care1.3 FTE · 5%
Admin13.8 FTE · 53%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP6.91 FTE · 10 headcount
Partner3.26 FTE (47%) · 4 hc
Salaried2.10 FTE (30%) · 4 hc
Training (ST/F)1.07 FTE (15%) · 1 hc
Locum0.48 FTE (7%) · 1 hc
Nurses4.01 FTE · 6 headcount
Practice Nurse2.36 FTE (59%) · 4 hc
Advanced / Specialist1.65 FTE (41%) · 2 hc
Admin / Non-clinical13.81 FTE · 17 headcount
Management3.77 FTE (27%) · 4 hc
Reception / Admin7.53 FTE (55%) · 10 hc
Other2.51 FTE (18%) · 3 hc
Direct Patient Care1.26 FTE · 2 headcount
HCA / Nursing Assistant0.99 FTE (79%) · 1 hc
Other0.27 FTE (21%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03061218GP · 2024-03: 8 FTEGP · 2024-04: 8 FTEGP · 2024-05: 7 FTEGP · 2024-06: 7 FTEGP · 2024-07: 7 FTEGP · 2024-08: 8 FTEGP · 2024-09: 8 FTEGP · 2024-10: 8 FTEGP · 2024-11: 8 FTEGP · 2024-12: 8 FTEGP · 2025-01: 9 FTEGP · 2025-02: 8 FTEGP · 2025-03: 8 FTEGP · 2025-04: 8 FTEGP · 2025-05: 7 FTEGP · 2025-06: 7 FTEGP · 2025-07: 7 FTEGP · 2025-08: 7 FTEGP · 2025-09: 7 FTEGP · 2025-10: 7 FTEGP · 2025-11: 6 FTEGP · 2025-12: 6 FTEGP · 2026-01: 6 FTEGP · 2026-02: 7 FTEGP · 2026-03: 7 FTENurse · 2024-03: 4 FTENurse · 2024-04: 4 FTENurse · 2024-05: 4 FTENurse · 2024-06: 4 FTENurse · 2024-07: 4 FTENurse · 2024-08: 4 FTENurse · 2024-09: 4 FTENurse · 2024-10: 4 FTENurse · 2024-11: 4 FTENurse · 2024-12: 4 FTENurse · 2025-01: 4 FTENurse · 2025-02: 5 FTENurse · 2025-03: 5 FTENurse · 2025-04: 5 FTENurse · 2025-05: 4 FTENurse · 2025-06: 4 FTENurse · 2025-07: 4 FTENurse · 2025-08: 4 FTENurse · 2025-09: 4 FTENurse · 2025-10: 4 FTENurse · 2025-11: 4 FTENurse · 2025-12: 4 FTENurse · 2026-01: 4 FTENurse · 2026-02: 4 FTENurse · 2026-03: 4 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 16 FTEAdmin · 2024-04: 16 FTEAdmin · 2024-05: 16 FTEAdmin · 2024-06: 16 FTEAdmin · 2024-07: 16 FTEAdmin · 2024-08: 16 FTEAdmin · 2024-09: 16 FTEAdmin · 2024-10: 16 FTEAdmin · 2024-11: 16 FTEAdmin · 2024-12: 15 FTEAdmin · 2025-01: 15 FTEAdmin · 2025-02: 15 FTEAdmin · 2025-03: 15 FTEAdmin · 2025-04: 15 FTEAdmin · 2025-05: 15 FTEAdmin · 2025-06: 15 FTEAdmin · 2025-07: 15 FTEAdmin · 2025-08: 15 FTEAdmin · 2025-09: 15 FTEAdmin · 2025-10: 14 FTEAdmin · 2025-11: 14 FTEAdmin · 2025-12: 14 FTEAdmin · 2026-01: 14 FTEAdmin · 2026-02: 14 FTEAdmin · 2026-03: 14 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good90.1%
Phone easy45.6%
Website easy1.1%
100.0% coverage

Prescribing volume

1.22

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.