GP Practice

Sandford Surgery

J81631

Compare to

Registered patients

1,994

NHS Digital list size

GP FTE

0

NHS Digital workforce

Items per patient

2.55

prescribing volume

GPPS overall good

72.1%

patient experience

Access KPIs · August 2025

Same-day %

13.4%

Month: August 2025

Appts per 1K patients

405

all bookings (incl. triage)

Patient contacts per 1K

395

F2F + phone + video only

28+ day backlog

7.9%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face92.3%
Telephone5.2%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %13.4%43.0%-29.6%
Face-to-face %92.3%58.4%+33.9%
Telephone %5.2%21.9%-16.7%
Appts per 1K405.2479.7-74.5
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-0803469103Same-day % · 2023-08: 26.8%Same-day % · 2023-09: 26.6%Same-day % · 2023-10: 19.8%Same-day % · 2023-12: 23.4%Same-day % · 2024-01: 31.5%Same-day % · 2024-02: 19.1%Same-day % · 2024-03: 22.6%Same-day % · 2024-04: 24.0%Same-day % · 2024-05: 28.0%Same-day % · 2024-06: 24.1%Same-day % · 2024-07: 21.9%Same-day % · 2024-08: 15.7%Same-day % · 2024-09: 17.8%Same-day % · 2024-10: 12.9%Same-day % · 2024-11: 19.1%Same-day % · 2024-12: 19.7%Same-day % · 2025-01: 20.4%Same-day % · 2025-02: 17.3%Same-day % · 2025-03: 15.9%Same-day % · 2025-04: 16.4%Same-day % · 2025-05: 16.2%Same-day % · 2025-06: 14.0%Same-day % · 2025-07: 12.2%Same-day % · 2025-08: 13.4%F2F % · 2023-08: 69.6%F2F % · 2023-09: 66.0%F2F % · 2023-10: 76.3%F2F % · 2023-12: 69.2%F2F % · 2024-01: 63.6%F2F % · 2024-02: 67.2%F2F % · 2024-03: 64.2%F2F % · 2024-04: 62.5%F2F % · 2024-05: 65.4%F2F % · 2024-06: 74.0%F2F % · 2024-07: 75.8%F2F % · 2024-08: 79.0%F2F % · 2024-09: 77.5%F2F % · 2024-10: 83.3%F2F % · 2024-11: 73.5%F2F % · 2024-12: 80.9%F2F % · 2025-01: 82.1%F2F % · 2025-02: 77.5%F2F % · 2025-03: 78.3%F2F % · 2025-04: 82.5%F2F % · 2025-05: 80.6%F2F % · 2025-06: 82.7%F2F % · 2025-07: 89.0%F2F % · 2025-08: 92.3%Phone % · 2023-08: 23.1%Phone % · 2023-09: 24.1%Phone % · 2023-10: 13.3%Phone % · 2023-12: 22.5%Phone % · 2024-01: 29.7%Phone % · 2024-02: 27.5%Phone % · 2024-03: 30.0%Phone % · 2024-04: 32.6%Phone % · 2024-05: 29.6%Phone % · 2024-06: 22.4%Phone % · 2024-07: 19.7%Phone % · 2024-08: 17.1%Phone % · 2024-09: 18.4%Phone % · 2024-10: 9.4%Phone % · 2024-11: 21.3%Phone % · 2024-12: 15.2%Phone % · 2025-01: 13.8%Phone % · 2025-02: 16.6%Phone % · 2025-03: 18.1%Phone % · 2025-04: 15.3%Phone % · 2025-05: 15.7%Phone % · 2025-06: 8.4%Phone % · 2025-07: 6.7%Phone % · 2025-08: 5.2%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-086849531,2231,4922023-08: 766 appointments2023-09: 850 appointments2023-10: 1,356 appointments2023-12: 778 appointments2024-01: 854 appointments2024-02: 850 appointments2024-03: 953 appointments2024-04: 990 appointments2024-05: 910 appointments2024-06: 762 appointments2024-07: 946 appointments2024-08: 878 appointments2024-09: 1,104 appointments2024-10: 1,414 appointments2024-11: 1,006 appointments2024-12: 869 appointments2025-01: 993 appointments2025-02: 769 appointments2025-03: 766 appointments2025-04: 865 appointments2025-05: 782 appointments2025-06: 813 appointments2025-07: 943 appointments2025-08: 808 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-083434786137482023-08: 384.2 appts per 1,000 patients2023-09: 426.3 appts per 1,000 patients2023-10: 680 appts per 1,000 patients2023-12: 390.2 appts per 1,000 patients2024-01: 428.3 appts per 1,000 patients2024-02: 426.3 appts per 1,000 patients2024-03: 477.9 appts per 1,000 patients2024-04: 496.5 appts per 1,000 patients2024-05: 456.4 appts per 1,000 patients2024-06: 382.1 appts per 1,000 patients2024-07: 474.4 appts per 1,000 patients2024-08: 440.3 appts per 1,000 patients2024-09: 553.7 appts per 1,000 patients2024-10: 709.1 appts per 1,000 patients2024-11: 504.5 appts per 1,000 patients2024-12: 435.8 appts per 1,000 patients2025-01: 498 appts per 1,000 patients2025-02: 385.7 appts per 1,000 patients2025-03: 384.2 appts per 1,000 patients2025-04: 433.8 appts per 1,000 patients2025-05: 392.2 appts per 1,000 patients2025-06: 407.7 appts per 1,000 patients2025-07: 472.9 appts per 1,000 patients2025-08: 405.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 26.8%August 2023 · 1 day: 10.8%August 2023 · 2–7 days: 16.9%August 2023 · 8–14 days: 13.7%August 2023 · 15–21 days: 10.2%August 2023 · 22–28 days: 6.0%August 2023 · > 28 days: 15.6%September 2023 · Same day: 26.6%September 2023 · 1 day: 11.3%September 2023 · 2–7 days: 20.6%September 2023 · 8–14 days: 21.8%September 2023 · 15–21 days: 8.1%September 2023 · 22–28 days: 4.5%September 2023 · > 28 days: 7.2%October 2023 · Same day: 19.8%October 2023 · 1 day: 8.6%October 2023 · 2–7 days: 38.9%October 2023 · 8–14 days: 18.9%October 2023 · 15–21 days: 7.7%October 2023 · 22–28 days: 3.2%October 2023 · > 28 days: 2.8%December 2023 · Same day: 23.4%December 2023 · 1 day: 8.4%December 2023 · 2–7 days: 21.6%December 2023 · 8–14 days: 19.5%December 2023 · 15–21 days: 13.4%December 2023 · 22–28 days: 4.9%December 2023 · > 28 days: 8.9%January 2024 · Same day: 31.5%January 2024 · 1 day: 12.2%January 2024 · 2–7 days: 19.8%January 2024 · 8–14 days: 13.4%January 2024 · 15–21 days: 8.2%January 2024 · 22–28 days: 6.0%January 2024 · > 28 days: 8.9%February 2024 · Same day: 19.1%February 2024 · 1 day: 10.7%February 2024 · 2–7 days: 25.2%February 2024 · 8–14 days: 9.0%February 2024 · 15–21 days: 12.0%February 2024 · 22–28 days: 12.4%February 2024 · > 28 days: 11.7%March 2024 · Same day: 22.6%March 2024 · 1 day: 10.3%March 2024 · 2–7 days: 22.5%March 2024 · 8–14 days: 13.6%March 2024 · 15–21 days: 15.0%March 2024 · 22–28 days: 8.4%March 2024 · > 28 days: 7.7%April 2024 · Same day: 24.0%April 2024 · 1 day: 13.9%April 2024 · 2–7 days: 25.5%April 2024 · 8–14 days: 14.4%April 2024 · 15–21 days: 7.3%April 2024 · 22–28 days: 8.9%April 2024 · > 28 days: 6.0%May 2024 · Same day: 28.0%May 2024 · 1 day: 11.9%May 2024 · 2–7 days: 28.2%May 2024 · 8–14 days: 14.9%May 2024 · 15–21 days: 5.7%May 2024 · 22–28 days: 3.0%May 2024 · > 28 days: 8.2%June 2024 · Same day: 24.1%June 2024 · 1 day: 16.5%June 2024 · 2–7 days: 36.0%June 2024 · 8–14 days: 10.4%June 2024 · 15–21 days: 3.5%June 2024 · 22–28 days: 5.0%June 2024 · > 28 days: 4.5%July 2024 · Same day: 21.9%July 2024 · 1 day: 13.7%July 2024 · 2–7 days: 32.6%July 2024 · 8–14 days: 16.1%July 2024 · 15–21 days: 6.4%July 2024 · 22–28 days: 3.5%July 2024 · > 28 days: 5.8%August 2024 · Same day: 15.7%August 2024 · 1 day: 10.1%August 2024 · 2–7 days: 33.1%August 2024 · 8–14 days: 13.4%August 2024 · 15–21 days: 8.8%August 2024 · 22–28 days: 8.8%August 2024 · > 28 days: 10.0%September 2024 · Same day: 17.8%September 2024 · 1 day: 6.7%September 2024 · 2–7 days: 23.2%September 2024 · 8–14 days: 19.7%September 2024 · 15–21 days: 13.6%September 2024 · 22–28 days: 13.0%September 2024 · > 28 days: 6.0%October 2024 · Same day: 12.9%October 2024 · 1 day: 5.9%October 2024 · 2–7 days: 26.7%October 2024 · 8–14 days: 14.6%October 2024 · 15–21 days: 15.3%October 2024 · 22–28 days: 8.8%October 2024 · > 28 days: 15.8%November 2024 · Same day: 19.1%November 2024 · 1 day: 6.9%November 2024 · 2–7 days: 30.6%November 2024 · 8–14 days: 20.4%November 2024 · 15–21 days: 10.4%November 2024 · 22–28 days: 3.4%November 2024 · > 28 days: 9.2%December 2024 · Same day: 19.7%December 2024 · 1 day: 7.0%December 2024 · 2–7 days: 22.2%December 2024 · 8–14 days: 22.3%December 2024 · 15–21 days: 13.9%December 2024 · 22–28 days: 5.2%December 2024 · > 28 days: 9.7%January 2025 · Same day: 20.4%January 2025 · 1 day: 4.9%January 2025 · 2–7 days: 27.4%January 2025 · 8–14 days: 13.4%January 2025 · 15–21 days: 9.1%January 2025 · 22–28 days: 5.1%January 2025 · > 28 days: 19.6%February 2025 · Same day: 17.3%February 2025 · 1 day: 5.5%February 2025 · 2–7 days: 26.0%February 2025 · 8–14 days: 22.4%February 2025 · 15–21 days: 9.4%February 2025 · 22–28 days: 4.4%February 2025 · > 28 days: 15.1%March 2025 · Same day: 15.9%March 2025 · 1 day: 4.7%March 2025 · 2–7 days: 22.3%March 2025 · 8–14 days: 23.2%March 2025 · 15–21 days: 10.4%March 2025 · 22–28 days: 5.0%March 2025 · > 28 days: 18.4%April 2025 · Same day: 16.4%April 2025 · 1 day: 6.0%April 2025 · 2–7 days: 19.9%April 2025 · 8–14 days: 21.8%April 2025 · 15–21 days: 6.4%April 2025 · 22–28 days: 3.4%April 2025 · > 28 days: 26.1%May 2025 · Same day: 16.2%May 2025 · 1 day: 7.8%May 2025 · 2–7 days: 12.8%May 2025 · 8–14 days: 26.7%May 2025 · 15–21 days: 12.5%May 2025 · 22–28 days: 5.2%May 2025 · > 28 days: 18.7%June 2025 · Same day: 14.0%June 2025 · 1 day: 6.0%June 2025 · 2–7 days: 15.3%June 2025 · 8–14 days: 16.6%June 2025 · 15–21 days: 11.3%June 2025 · 22–28 days: 7.5%June 2025 · > 28 days: 29.3%July 2025 · Same day: 12.2%July 2025 · 1 day: 5.0%July 2025 · 2–7 days: 23.9%July 2025 · 8–14 days: 18.5%July 2025 · 15–21 days: 7.4%July 2025 · 22–28 days: 8.2%July 2025 · > 28 days: 24.9%August 2025 · Same day: 13.4%August 2025 · 1 day: 4.8%August 2025 · 2–7 days: 16.0%August 2025 · 8–14 days: 34.4%August 2025 · 15–21 days: 18.7%August 2025 · 22–28 days: 4.8%August 2025 · > 28 days: 7.9%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

HIGHscore 76/100
  • High demand (>400 appts/1K)
  • Low same-day access (13.2%)
  • High long-wait rate (20.7% over 28d)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+1.6%
Face-to-face %+3.1%
Telephone %-24.1%
Same-day %-5.3%
Appts per 1K+1.6%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August 2025, Sandford Surgery saw a significant drop in telephone appointments, falling to 5.2% from the trailing average of 14.7%. This is the most notable change this month. The face-to-face percentage rose to 92.3%, up from the trailing average of 80.6%.

Several trends and shifts are worth noting. The telephone percentage has dropped by over 46% since June 2025, while the DNA rate has increased by over 150% since March 2025. The same-day percentage has also decreased by over 5% since July 2025.

Practice managers should investigate the sharp drop in telephone appointments to understand if it's due to a workflow change or operational pressure. Additionally, the significant increase in DNA rates should be reviewed to identify any underlying issues.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written 6 days ago). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-08
value 5.2 · avg 14.7 ± 4.2
f2fPct2025-08
value 92.3 · avg 80.6 ± 3.7
sameDayPct2025-07
value 12.2 · avg 17.3 ± 2.5
phonePct2025-07
value 6.7 · avg 15.8 ± 3.7
f2fPct2025-07
value 89 · avg 79.5 ± 2.9
dnaRate2025-07
value 4.8 · avg 2.8 ± 1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

phonePct2025-06
15.7 → 8.4 (-46.5%)
dnaRate2025-06
2.8 → 4.1 (+46.4%)
dnaRate2025-03
1.2 → 3.1 (+158.3%)
dnaRate2025-02
4.2 → 1.2 (-71.4%)
dnaRate2024-12
1.8 → 3.7 (+105.6%)
phonePct2024-11
9.4 → 21.3 (+126.6%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2020-02-05 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2020-02-05.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

0

Nurse FTE

0.67

Direct Patient Care FTE

0.53

Admin FTE

1.81

1 practices reporting · 100.0% coverage

Staff group mix

GP0.0 FTE · 0%
Nurse0.7 FTE · 22%
Direct Patient Care0.5 FTE · 18%
Admin1.8 FTE · 60%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

Nurses0.67 FTE · 1 headcount
Advanced / Specialist0.67 FTE (100%) · 1 hc
Admin / Non-clinical1.81 FTE · 3 headcount
Reception / Admin1.81 FTE (100%) · 3 hc
Direct Patient Care0.53 FTE · 1 headcount
HCA / Nursing Assistant0.53 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030124GP · 2024-03: 1 FTEGP · 2024-04: 1 FTEGP · 2024-05: 1 FTEGP · 2024-06: 1 FTEGP · 2024-07: 1 FTEGP · 2024-08: 1 FTEGP · 2024-09: 1 FTEGP · 2024-10: 1 FTEGP · 2024-11: 0 FTEGP · 2024-12: 0 FTEGP · 2025-01: 0 FTEGP · 2025-02: 0 FTEGP · 2025-03: 0 FTEGP · 2025-04: 0 FTEGP · 2025-05: 0 FTEGP · 2025-06: 0 FTEGP · 2025-07: 0 FTEGP · 2025-08: 0 FTEGP · 2025-09: 0 FTEGP · 2025-10: 0 FTEGP · 2025-11: 0 FTEGP · 2025-12: 0 FTEGP · 2026-01: 0 FTEGP · 2026-02: 0 FTEGP · 2026-03: 0 FTENurse · 2024-03: 0 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 2 FTEAdmin · 2024-04: 2 FTEAdmin · 2024-05: 2 FTEAdmin · 2024-06: 2 FTEAdmin · 2024-07: 2 FTEAdmin · 2024-08: 2 FTEAdmin · 2024-09: 2 FTEAdmin · 2024-10: 2 FTEAdmin · 2024-11: 3 FTEAdmin · 2024-12: 3 FTEAdmin · 2025-01: 3 FTEAdmin · 2025-02: 3 FTEAdmin · 2025-03: 3 FTEAdmin · 2025-04: 1 FTEAdmin · 2025-05: 1 FTEAdmin · 2025-06: 1 FTEAdmin · 2025-07: 1 FTEAdmin · 2025-08: 3 FTEAdmin · 2025-09: 3 FTEAdmin · 2025-10: 3 FTEAdmin · 2025-11: 3 FTEAdmin · 2025-12: 3 FTEAdmin · 2026-01: 3 FTEAdmin · 2026-02: 3 FTEAdmin · 2026-03: 2 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good72.1%
Phone easy44.5%
Website easy97.6%
100.0% coverage

Prescribing volume

2.55

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 8/4/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.