GP Practice

Craneswater Group Practice

J82055

Compare to

Registered patients

11,123

NHS Digital list size

GP FTE

6.69

NHS Digital workforce

Patients per GP FTE

1,663

Items per patient

1.51

prescribing volume

GPPS overall good

62.8%

patient experience

Access KPIs · August 2025

Same-day %

56.3%

Month: August 2025

Appts per 1K patients

469

all bookings (incl. triage)

Patient contacts per 1K

455

F2F + phone + video only

28+ day backlog

0.5%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face55.1%
Telephone6.3%
Video / online35.7%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %56.3%43.0%+13.3%
Face-to-face %55.1%58.4%-3.3%
Telephone %6.3%21.9%-15.6%
Appts per 1K469.2479.7-10.5
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080295786Same-day % · 2023-08: 38.6%Same-day % · 2023-09: 38.2%Same-day % · 2023-10: 34.6%Same-day % · 2023-12: 43.8%Same-day % · 2024-01: 45.0%Same-day % · 2024-02: 40.5%Same-day % · 2024-03: 40.8%Same-day % · 2024-04: 40.3%Same-day % · 2024-05: 41.9%Same-day % · 2024-06: 43.1%Same-day % · 2024-07: 45.0%Same-day % · 2024-08: 46.0%Same-day % · 2024-09: 41.5%Same-day % · 2024-10: 40.2%Same-day % · 2024-11: 41.1%Same-day % · 2024-12: 48.0%Same-day % · 2025-01: 46.7%Same-day % · 2025-02: 43.8%Same-day % · 2025-03: 39.7%Same-day % · 2025-04: 42.3%Same-day % · 2025-05: 47.1%Same-day % · 2025-06: 53.7%Same-day % · 2025-07: 54.9%Same-day % · 2025-08: 56.3%F2F % · 2023-08: 64.7%F2F % · 2023-09: 62.8%F2F % · 2023-10: 67.6%F2F % · 2023-12: 59.8%F2F % · 2024-01: 61.6%F2F % · 2024-02: 58.1%F2F % · 2024-03: 54.5%F2F % · 2024-04: 58.5%F2F % · 2024-05: 55.0%F2F % · 2024-06: 55.2%F2F % · 2024-07: 61.8%F2F % · 2024-08: 62.7%F2F % · 2024-09: 67.4%F2F % · 2024-10: 69.2%F2F % · 2024-11: 69.7%F2F % · 2024-12: 69.0%F2F % · 2025-01: 72.0%F2F % · 2025-02: 77.0%F2F % · 2025-03: 76.8%F2F % · 2025-04: 72.6%F2F % · 2025-05: 65.8%F2F % · 2025-06: 55.6%F2F % · 2025-07: 55.9%F2F % · 2025-08: 55.1%Phone % · 2023-08: 32.1%Phone % · 2023-09: 33.5%Phone % · 2023-10: 25.8%Phone % · 2023-12: 35.1%Phone % · 2024-01: 34.2%Phone % · 2024-02: 33.4%Phone % · 2024-03: 35.7%Phone % · 2024-04: 32.2%Phone % · 2024-05: 34.4%Phone % · 2024-06: 33.8%Phone % · 2024-07: 13.3%Phone % · 2024-08: 7.5%Phone % · 2024-09: 6.2%Phone % · 2024-10: 7.6%Phone % · 2024-11: 6.9%Phone % · 2024-12: 6.9%Phone % · 2025-01: 5.2%Phone % · 2025-02: 3.5%Phone % · 2025-03: 3.2%Phone % · 2025-04: 4.0%Phone % · 2025-05: 6.1%Phone % · 2025-06: 5.7%Phone % · 2025-07: 6.2%Phone % · 2025-08: 6.3%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.1%Video % · 2023-12: 0.6%Video % · 2024-01: 0.4%Video % · 2024-02: 4.8%Video % · 2024-03: 5.7%Video % · 2024-04: 6.0%Video % · 2024-05: 6.5%Video % · 2024-06: 6.8%Video % · 2024-07: 22.0%Video % · 2024-08: 26.5%Video % · 2024-09: 21.7%Video % · 2024-10: 17.7%Video % · 2024-11: 17.5%Video % · 2024-12: 20.1%Video % · 2025-01: 18.9%Video % · 2025-02: 16.7%Video % · 2025-03: 15.7%Video % · 2025-04: 17.3%Video % · 2025-05: 24.4%Video % · 2025-06: 35.9%Video % · 2025-07: 35.7%Video % · 2025-08: 35.7%Triage % · 2023-08: 33.1%Triage % · 2023-09: 34.8%Triage % · 2023-10: 26.6%Triage % · 2023-12: 31.8%Triage % · 2024-01: 31.0%Triage % · 2024-02: 9.6%Triage % · 2024-03: 5.4%Triage % · 2024-04: 4.4%Triage % · 2024-05: 4.4%Triage % · 2024-06: 4.4%Triage % · 2024-07: 19.7%Triage % · 2024-08: 24.9%Triage % · 2024-09: 19.8%Triage % · 2024-10: 16.2%Triage % · 2024-11: 15.7%Triage % · 2024-12: 18.5%Triage % · 2025-01: 17.6%Triage % · 2025-02: 15.3%Triage % · 2025-03: 13.8%Triage % · 2025-04: 15.4%Triage % · 2025-05: 5.2%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-082,7683,8945,0196,1452023-08: 3,831 appointments2023-09: 3,509 appointments2023-10: 4,699 appointments2023-12: 3,095 appointments2024-01: 3,656 appointments2024-02: 3,608 appointments2024-03: 3,676 appointments2024-04: 4,017 appointments2024-05: 3,745 appointments2024-06: 3,392 appointments2024-07: 4,682 appointments2024-08: 4,044 appointments2024-09: 3,952 appointments2024-10: 4,339 appointments2024-11: 4,224 appointments2024-12: 4,038 appointments2025-01: 4,898 appointments2025-02: 4,277 appointments2025-03: 4,497 appointments2025-04: 3,807 appointments2025-05: 4,894 appointments2025-06: 5,414 appointments2025-07: 5,818 appointments2025-08: 5,219 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-082493504515522023-08: 344.4 appts per 1,000 patients2023-09: 315.5 appts per 1,000 patients2023-10: 422.5 appts per 1,000 patients2023-12: 278.3 appts per 1,000 patients2024-01: 328.7 appts per 1,000 patients2024-02: 324.4 appts per 1,000 patients2024-03: 330.5 appts per 1,000 patients2024-04: 361.1 appts per 1,000 patients2024-05: 336.7 appts per 1,000 patients2024-06: 305 appts per 1,000 patients2024-07: 420.9 appts per 1,000 patients2024-08: 363.6 appts per 1,000 patients2024-09: 355.3 appts per 1,000 patients2024-10: 390.1 appts per 1,000 patients2024-11: 379.8 appts per 1,000 patients2024-12: 363 appts per 1,000 patients2025-01: 440.3 appts per 1,000 patients2025-02: 384.5 appts per 1,000 patients2025-03: 404.3 appts per 1,000 patients2025-04: 342.3 appts per 1,000 patients2025-05: 440 appts per 1,000 patients2025-06: 486.7 appts per 1,000 patients2025-07: 523.1 appts per 1,000 patients2025-08: 469.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 38.6%August 2023 · 1 day: 4.7%August 2023 · 2–7 days: 12.7%August 2023 · 8–14 days: 10.3%August 2023 · 15–21 days: 9.7%August 2023 · 22–28 days: 19.4%August 2023 · > 28 days: 4.6%September 2023 · Same day: 38.2%September 2023 · 1 day: 6.2%September 2023 · 2–7 days: 16.1%September 2023 · 8–14 days: 10.0%September 2023 · 15–21 days: 7.8%September 2023 · 22–28 days: 16.1%September 2023 · > 28 days: 5.6%October 2023 · Same day: 34.6%October 2023 · 1 day: 5.2%October 2023 · 2–7 days: 16.2%October 2023 · 8–14 days: 11.4%October 2023 · 15–21 days: 7.0%October 2023 · 22–28 days: 14.6%October 2023 · > 28 days: 10.9%December 2023 · Same day: 43.8%December 2023 · 1 day: 6.9%December 2023 · 2–7 days: 12.2%December 2023 · 8–14 days: 9.3%December 2023 · 15–21 days: 9.0%December 2023 · 22–28 days: 15.6%December 2023 · > 28 days: 3.2%January 2024 · Same day: 45.0%January 2024 · 1 day: 6.9%January 2024 · 2–7 days: 12.7%January 2024 · 8–14 days: 11.6%January 2024 · 15–21 days: 10.7%January 2024 · 22–28 days: 12.0%January 2024 · > 28 days: 1.1%February 2024 · Same day: 40.5%February 2024 · 1 day: 8.3%February 2024 · 2–7 days: 15.6%February 2024 · 8–14 days: 15.2%February 2024 · 15–21 days: 11.0%February 2024 · 22–28 days: 9.1%February 2024 · > 28 days: 0.3%March 2024 · Same day: 40.8%March 2024 · 1 day: 7.8%March 2024 · 2–7 days: 13.3%March 2024 · 8–14 days: 13.1%March 2024 · 15–21 days: 15.6%March 2024 · 22–28 days: 8.7%March 2024 · > 28 days: 0.6%April 2024 · Same day: 40.3%April 2024 · 1 day: 7.3%April 2024 · 2–7 days: 16.2%April 2024 · 8–14 days: 11.0%April 2024 · 15–21 days: 13.6%April 2024 · 22–28 days: 10.4%April 2024 · > 28 days: 1.2%May 2024 · Same day: 41.9%May 2024 · 1 day: 6.8%May 2024 · 2–7 days: 13.2%May 2024 · 8–14 days: 11.9%May 2024 · 15–21 days: 11.0%May 2024 · 22–28 days: 14.2%May 2024 · > 28 days: 1.0%June 2024 · Same day: 43.1%June 2024 · 1 day: 7.2%June 2024 · 2–7 days: 14.2%June 2024 · 8–14 days: 10.3%June 2024 · 15–21 days: 11.2%June 2024 · 22–28 days: 13.3%June 2024 · > 28 days: 0.8%July 2024 · Same day: 45.0%July 2024 · 1 day: 7.6%July 2024 · 2–7 days: 12.5%July 2024 · 8–14 days: 12.6%July 2024 · 15–21 days: 12.5%July 2024 · 22–28 days: 9.4%July 2024 · > 28 days: 0.5%August 2024 · Same day: 46.0%August 2024 · 1 day: 7.7%August 2024 · 2–7 days: 12.5%August 2024 · 8–14 days: 11.4%August 2024 · 15–21 days: 9.5%August 2024 · 22–28 days: 12.0%August 2024 · > 28 days: 1.0%September 2024 · Same day: 41.5%September 2024 · 1 day: 5.8%September 2024 · 2–7 days: 18.5%September 2024 · 8–14 days: 12.5%September 2024 · 15–21 days: 8.8%September 2024 · 22–28 days: 10.1%September 2024 · > 28 days: 2.7%October 2024 · Same day: 40.2%October 2024 · 1 day: 4.9%October 2024 · 2–7 days: 17.0%October 2024 · 8–14 days: 11.9%October 2024 · 15–21 days: 8.8%October 2024 · 22–28 days: 14.4%October 2024 · > 28 days: 2.7%November 2024 · Same day: 41.1%November 2024 · 1 day: 4.2%November 2024 · 2–7 days: 15.3%November 2024 · 8–14 days: 12.2%November 2024 · 15–21 days: 9.5%November 2024 · 22–28 days: 13.2%November 2024 · > 28 days: 4.5%December 2024 · Same day: 48.0%December 2024 · 1 day: 4.1%December 2024 · 2–7 days: 13.3%December 2024 · 8–14 days: 10.4%December 2024 · 15–21 days: 9.8%December 2024 · 22–28 days: 12.5%December 2024 · > 28 days: 2.0%January 2025 · Same day: 46.7%January 2025 · 1 day: 5.1%January 2025 · 2–7 days: 17.5%January 2025 · 8–14 days: 12.9%January 2025 · 15–21 days: 12.0%January 2025 · 22–28 days: 5.1%January 2025 · > 28 days: 0.7%February 2025 · Same day: 43.8%February 2025 · 1 day: 5.7%February 2025 · 2–7 days: 16.7%February 2025 · 8–14 days: 16.0%February 2025 · 15–21 days: 14.3%February 2025 · 22–28 days: 2.8%February 2025 · > 28 days: 0.7%March 2025 · Same day: 39.7%March 2025 · 1 day: 5.5%March 2025 · 2–7 days: 20.8%March 2025 · 8–14 days: 15.0%March 2025 · 15–21 days: 15.1%March 2025 · 22–28 days: 3.1%March 2025 · > 28 days: 0.7%April 2025 · Same day: 42.3%April 2025 · 1 day: 5.4%April 2025 · 2–7 days: 15.5%April 2025 · 8–14 days: 16.2%April 2025 · 15–21 days: 15.8%April 2025 · 22–28 days: 2.8%April 2025 · > 28 days: 2.0%May 2025 · Same day: 47.1%May 2025 · 1 day: 6.0%May 2025 · 2–7 days: 15.3%May 2025 · 8–14 days: 16.1%May 2025 · 15–21 days: 10.8%May 2025 · 22–28 days: 3.5%May 2025 · > 28 days: 1.2%June 2025 · Same day: 53.7%June 2025 · 1 day: 4.4%June 2025 · 2–7 days: 16.4%June 2025 · 8–14 days: 15.5%June 2025 · 15–21 days: 8.3%June 2025 · 22–28 days: 1.5%June 2025 · > 28 days: 0.2%July 2025 · Same day: 54.9%July 2025 · 1 day: 3.5%July 2025 · 2–7 days: 13.4%July 2025 · 8–14 days: 14.8%July 2025 · 15–21 days: 9.3%July 2025 · 22–28 days: 3.5%July 2025 · > 28 days: 0.6%August 2025 · Same day: 56.3%August 2025 · 1 day: 4.8%August 2025 · 2–7 days: 12.4%August 2025 · 8–14 days: 10.2%August 2025 · 15–21 days: 10.0%August 2025 · 22–28 days: 5.9%August 2025 · > 28 days: 0.5%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 26/100
  • High demand (>400 appts/1K)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+5.9%
Face-to-face %-7.6%
Telephone %+11.8%
Same-day %+7.4%
Appts per 1K+5.9%
Triage %-60.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August, the practice saw a notable increase in same-day appointments, with 56.3% of appointments being same-day, compared to the trailing average of 45.4%. This represents a significant rise and suggests a potential shift in patient demand or operational efficiency.

Several trends and step changes are worth noting. Firstly, the percentage of telephone appointments has increased by over 100% month-on-month, indicating a possible shift in patient preference or operational strategy. Secondly, the face-to-face percentage has decreased by 12.6%, which might reflect changes in patient needs or access policies. Lastly, the DNA rate has dropped by 34.2%, which could be due to improved patient engagement or changes in appointment scheduling.

To investigate these changes, the practice manager should review the shift in telephone appointments to understand if it aligns with any recent system changes or policy updates. Additionally, the decrease in face-to-face appointments should be examined to determine if it is a temporary trend or indicative of a longer-term change in patient behavior.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-08
value 56.3 · avg 45.4 ± 4.8
triagePct2025-07
value 0 · avg 15.2 ± 6.4
sameDayPct2025-07
value 54.9 · avg 44.6 ± 3.9
f2fPct2025-07
value 55.9 · avg 68.3 ± 6
total2025-07
value 5818 · avg 4422.2 ± 453.1
triagePct2025-06
value 0 · avg 15.5 ± 5.6
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-06
24.4 → 35.9 (+47.1%)
triagePct2025-06
5.2 → 0 (-100%)
dnaRate2025-06
3.8 → 2.5 (-34.2%)
videoPct2025-05
17.3 → 24.4 (+41%)
phonePct2025-05
4 → 6.1 (+52.5%)
triagePct2025-05
15.4 → 5.2 (-66.4%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2017-01-10 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2017-01-10.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

6.69

Nurse FTE

4.49

Direct Patient Care FTE

1.97

Admin FTE

15.57

1 practices reporting · 100.0% coverage

Staff group mix

GP6.7 FTE · 23%
Nurse4.5 FTE · 16%
Direct Patient Care2.0 FTE · 7%
Admin15.6 FTE · 54%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP6.70 FTE · 7 headcount
Partner3.04 FTE (45%) · 3 hc
Salaried1.52 FTE (23%) · 2 hc
Training (ST/F)2.14 FTE (32%) · 2 hc
Nurses4.50 FTE · 6 headcount
Practice Nurse3.11 FTE (69%) · 4 hc
Advanced / Specialist1.39 FTE (31%) · 2 hc
Admin / Non-clinical15.58 FTE · 26 headcount
Management2.19 FTE (14%) · 3 hc
Reception / Admin7.67 FTE (49%) · 14 hc
Other5.72 FTE (37%) · 9 hc
Direct Patient Care1.97 FTE · 3 headcount
HCA / Nursing Assistant1.97 FTE (100%) · 3 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03071320GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 6 FTEGP · 2024-09: 6 FTEGP · 2024-10: 5 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 5 FTEGP · 2025-03: 5 FTEGP · 2025-04: 5 FTEGP · 2025-05: 5 FTEGP · 2025-06: 5 FTEGP · 2025-07: 6 FTEGP · 2025-08: 6 FTEGP · 2025-09: 6 FTEGP · 2025-10: 6 FTEGP · 2025-11: 6 FTEGP · 2025-12: 6 FTEGP · 2026-01: 6 FTEGP · 2026-02: 7 FTEGP · 2026-03: 7 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 4 FTENurse · 2025-08: 4 FTENurse · 2025-09: 4 FTENurse · 2025-10: 4 FTENurse · 2025-11: 4 FTENurse · 2025-12: 4 FTENurse · 2026-01: 4 FTENurse · 2026-02: 4 FTENurse · 2026-03: 4 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 2 FTEDPC · 2025-12: 2 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 14 FTEAdmin · 2024-04: 14 FTEAdmin · 2024-05: 14 FTEAdmin · 2024-06: 14 FTEAdmin · 2024-07: 14 FTEAdmin · 2024-08: 14 FTEAdmin · 2024-09: 14 FTEAdmin · 2024-10: 15 FTEAdmin · 2024-11: 15 FTEAdmin · 2024-12: 15 FTEAdmin · 2025-01: 15 FTEAdmin · 2025-02: 15 FTEAdmin · 2025-03: 15 FTEAdmin · 2025-04: 15 FTEAdmin · 2025-05: 15 FTEAdmin · 2025-06: 15 FTEAdmin · 2025-07: 18 FTEAdmin · 2025-08: 17 FTEAdmin · 2025-09: 17 FTEAdmin · 2025-10: 16 FTEAdmin · 2025-11: 16 FTEAdmin · 2025-12: 16 FTEAdmin · 2026-01: 16 FTEAdmin · 2026-02: 16 FTEAdmin · 2026-03: 16 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good62.8%
Phone easy28.1%
Website easy67.1%
100.0% coverage

Prescribing volume

1.51

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.