GP Practice

Island City Practice

J82085

Compare to

Registered patients

36,986

NHS Digital list size

GP FTE

16.43

NHS Digital workforce

Patients per GP FTE

2,251

Items per patient

1.49

prescribing volume

GPPS overall good

65.8%

patient experience

Access KPIs · August 2025

Same-day %

51.1%

Month: August 2025

Appts per 1K patients

479

all bookings (incl. triage)

Patient contacts per 1K

467

F2F + phone + video only

28+ day backlog

1.6%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face44.3%
Telephone52.9%
Video / online0.4%
Triage0.2%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %51.1%43.0%+8.1%
Face-to-face %44.3%58.4%-14.1%
Telephone %52.9%21.9%+31.0%
Appts per 1K478.5479.7-1.2
Triage %0.2%8.7%-8.5%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080244871Same-day % · 2023-08: 41.7%Same-day % · 2023-09: 36.6%Same-day % · 2023-10: 38.4%Same-day % · 2023-12: 46.2%Same-day % · 2024-01: 43.0%Same-day % · 2024-02: 50.9%Same-day % · 2024-03: 51.9%Same-day % · 2024-04: 51.3%Same-day % · 2024-05: 52.2%Same-day % · 2024-06: 48.7%Same-day % · 2024-07: 49.3%Same-day % · 2024-08: 48.8%Same-day % · 2024-09: 45.8%Same-day % · 2024-10: 44.3%Same-day % · 2024-11: 46.5%Same-day % · 2024-12: 49.7%Same-day % · 2025-01: 52.7%Same-day % · 2025-02: 53.0%Same-day % · 2025-03: 51.9%Same-day % · 2025-04: 50.0%Same-day % · 2025-05: 50.0%Same-day % · 2025-06: 48.5%Same-day % · 2025-07: 49.2%Same-day % · 2025-08: 51.1%F2F % · 2023-08: 60.2%F2F % · 2023-09: 63.8%F2F % · 2023-10: 62.9%F2F % · 2023-12: 58.5%F2F % · 2024-01: 59.1%F2F % · 2024-02: 47.0%F2F % · 2024-03: 45.5%F2F % · 2024-04: 42.2%F2F % · 2024-05: 41.9%F2F % · 2024-06: 44.4%F2F % · 2024-07: 44.8%F2F % · 2024-08: 45.9%F2F % · 2024-09: 46.6%F2F % · 2024-10: 51.7%F2F % · 2024-11: 47.8%F2F % · 2024-12: 47.2%F2F % · 2025-01: 43.7%F2F % · 2025-02: 42.7%F2F % · 2025-03: 43.0%F2F % · 2025-04: 43.5%F2F % · 2025-05: 42.6%F2F % · 2025-06: 42.7%F2F % · 2025-07: 43.6%F2F % · 2025-08: 44.3%Phone % · 2023-08: 34.0%Phone % · 2023-09: 31.6%Phone % · 2023-10: 32.5%Phone % · 2023-12: 37.6%Phone % · 2024-01: 37.7%Phone % · 2024-02: 49.8%Phone % · 2024-03: 51.7%Phone % · 2024-04: 54.0%Phone % · 2024-05: 54.1%Phone % · 2024-06: 52.2%Phone % · 2024-07: 52.4%Phone % · 2024-08: 50.8%Phone % · 2024-09: 50.4%Phone % · 2024-10: 45.4%Phone % · 2024-11: 49.7%Phone % · 2024-12: 49.7%Phone % · 2025-01: 53.7%Phone % · 2025-02: 54.6%Phone % · 2025-03: 54.5%Phone % · 2025-04: 53.5%Phone % · 2025-05: 54.1%Phone % · 2025-06: 54.7%Phone % · 2025-07: 53.7%Phone % · 2025-08: 52.9%Video % · 2023-08: 2.7%Video % · 2023-09: 1.8%Video % · 2023-10: 1.7%Video % · 2023-12: 1.1%Video % · 2024-01: 0.9%Video % · 2024-02: 1.1%Video % · 2024-03: 0.3%Video % · 2024-04: 1.0%Video % · 2024-05: 1.0%Video % · 2024-06: 0.6%Video % · 2024-07: 0.5%Video % · 2024-08: 0.5%Video % · 2024-09: 0.5%Video % · 2024-10: 0.6%Video % · 2024-11: 0.4%Video % · 2024-12: 0.5%Video % · 2025-01: 0.6%Video % · 2025-02: 0.5%Video % · 2025-03: 0.2%Video % · 2025-04: 0.8%Video % · 2025-05: 1.3%Video % · 2025-06: 1.2%Video % · 2025-07: 0.6%Video % · 2025-08: 0.4%Triage % · 2023-08: 1.7%Triage % · 2023-09: 1.6%Triage % · 2023-10: 1.3%Triage % · 2023-12: 0.2%Triage % · 2024-01: 0.2%Triage % · 2024-02: 0.2%Triage % · 2024-03: 0.2%Triage % · 2024-04: 0.1%Triage % · 2024-05: 0.2%Triage % · 2024-06: 0.1%Triage % · 2024-07: 0.1%Triage % · 2024-08: 0.1%Triage % · 2024-09: 0.1%Triage % · 2024-10: 0.1%Triage % · 2024-11: 0.1%Triage % · 2024-12: 0.1%Triage % · 2025-01: 0.2%Triage % · 2025-02: 0.1%Triage % · 2025-03: 0.2%Triage % · 2025-04: 0.1%Triage % · 2025-05: 0.1%Triage % · 2025-06: 0.1%Triage % · 2025-07: 0.1%Triage % · 2025-08: 0.2%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-0812,73817,38122,02426,6672023-08: 16,629 appointments2023-09: 18,218 appointments2023-10: 18,620 appointments2023-12: 14,086 appointments2024-01: 18,802 appointments2024-02: 19,528 appointments2024-03: 19,360 appointments2024-04: 20,051 appointments2024-05: 19,151 appointments2024-06: 18,935 appointments2024-07: 22,754 appointments2024-08: 18,749 appointments2024-09: 21,223 appointments2024-10: 25,319 appointments2024-11: 22,422 appointments2024-12: 20,440 appointments2025-01: 23,575 appointments2025-02: 19,413 appointments2025-03: 21,475 appointments2025-04: 20,310 appointments2025-05: 20,049 appointments2025-06: 21,514 appointments2025-07: 21,562 appointments2025-08: 17,698 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-083444705957212023-08: 449.6 appts per 1,000 patients2023-09: 492.6 appts per 1,000 patients2023-10: 503.4 appts per 1,000 patients2023-12: 380.8 appts per 1,000 patients2024-01: 508.4 appts per 1,000 patients2024-02: 528 appts per 1,000 patients2024-03: 523.4 appts per 1,000 patients2024-04: 542.1 appts per 1,000 patients2024-05: 517.8 appts per 1,000 patients2024-06: 512 appts per 1,000 patients2024-07: 615.2 appts per 1,000 patients2024-08: 506.9 appts per 1,000 patients2024-09: 573.8 appts per 1,000 patients2024-10: 684.6 appts per 1,000 patients2024-11: 606.2 appts per 1,000 patients2024-12: 552.6 appts per 1,000 patients2025-01: 637.4 appts per 1,000 patients2025-02: 524.9 appts per 1,000 patients2025-03: 580.6 appts per 1,000 patients2025-04: 549.1 appts per 1,000 patients2025-05: 542.1 appts per 1,000 patients2025-06: 581.7 appts per 1,000 patients2025-07: 583 appts per 1,000 patients2025-08: 478.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 41.7%August 2023 · 1 day: 7.1%August 2023 · 2–7 days: 14.6%August 2023 · 8–14 days: 20.2%August 2023 · 15–21 days: 12.2%August 2023 · 22–28 days: 2.9%August 2023 · > 28 days: 1.3%September 2023 · Same day: 36.6%September 2023 · 1 day: 6.1%September 2023 · 2–7 days: 22.9%September 2023 · 8–14 days: 20.3%September 2023 · 15–21 days: 10.9%September 2023 · 22–28 days: 2.2%September 2023 · > 28 days: 1.1%October 2023 · Same day: 38.4%October 2023 · 1 day: 5.6%October 2023 · 2–7 days: 18.7%October 2023 · 8–14 days: 24.0%October 2023 · 15–21 days: 10.2%October 2023 · 22–28 days: 2.2%October 2023 · > 28 days: 0.9%December 2023 · Same day: 46.2%December 2023 · 1 day: 5.6%December 2023 · 2–7 days: 14.0%December 2023 · 8–14 days: 22.6%December 2023 · 15–21 days: 9.1%December 2023 · 22–28 days: 1.9%December 2023 · > 28 days: 0.7%January 2024 · Same day: 43.0%January 2024 · 1 day: 7.0%January 2024 · 2–7 days: 15.6%January 2024 · 8–14 days: 22.2%January 2024 · 15–21 days: 9.6%January 2024 · 22–28 days: 1.6%January 2024 · > 28 days: 1.0%February 2024 · Same day: 50.9%February 2024 · 1 day: 3.3%February 2024 · 2–7 days: 14.0%February 2024 · 8–14 days: 20.9%February 2024 · 15–21 days: 8.7%February 2024 · 22–28 days: 1.6%February 2024 · > 28 days: 0.6%March 2024 · Same day: 51.9%March 2024 · 1 day: 3.4%March 2024 · 2–7 days: 14.1%March 2024 · 8–14 days: 15.6%March 2024 · 15–21 days: 10.7%March 2024 · 22–28 days: 2.8%March 2024 · > 28 days: 1.4%April 2024 · Same day: 51.3%April 2024 · 1 day: 3.5%April 2024 · 2–7 days: 9.8%April 2024 · 8–14 days: 14.5%April 2024 · 15–21 days: 15.7%April 2024 · 22–28 days: 3.8%April 2024 · > 28 days: 1.3%May 2024 · Same day: 52.2%May 2024 · 1 day: 2.9%May 2024 · 2–7 days: 10.3%May 2024 · 8–14 days: 10.3%May 2024 · 15–21 days: 16.4%May 2024 · 22–28 days: 6.5%May 2024 · > 28 days: 1.4%June 2024 · Same day: 48.7%June 2024 · 1 day: 2.8%June 2024 · 2–7 days: 9.4%June 2024 · 8–14 days: 11.3%June 2024 · 15–21 days: 17.8%June 2024 · 22–28 days: 7.2%June 2024 · > 28 days: 2.9%July 2024 · Same day: 49.3%July 2024 · 1 day: 2.7%July 2024 · 2–7 days: 12.9%July 2024 · 8–14 days: 19.0%July 2024 · 15–21 days: 10.1%July 2024 · 22–28 days: 3.6%July 2024 · > 28 days: 2.5%August 2024 · Same day: 48.8%August 2024 · 1 day: 3.0%August 2024 · 2–7 days: 10.9%August 2024 · 8–14 days: 16.0%August 2024 · 15–21 days: 15.1%August 2024 · 22–28 days: 4.8%August 2024 · > 28 days: 1.5%September 2024 · Same day: 45.8%September 2024 · 1 day: 2.3%September 2024 · 2–7 days: 11.5%September 2024 · 8–14 days: 19.9%September 2024 · 15–21 days: 14.2%September 2024 · 22–28 days: 4.6%September 2024 · > 28 days: 1.7%October 2024 · Same day: 44.3%October 2024 · 1 day: 2.3%October 2024 · 2–7 days: 12.5%October 2024 · 8–14 days: 19.0%October 2024 · 15–21 days: 14.3%October 2024 · 22–28 days: 5.7%October 2024 · > 28 days: 1.9%November 2024 · Same day: 46.5%November 2024 · 1 day: 2.1%November 2024 · 2–7 days: 14.8%November 2024 · 8–14 days: 21.4%November 2024 · 15–21 days: 8.2%November 2024 · 22–28 days: 5.5%November 2024 · > 28 days: 1.5%December 2024 · Same day: 49.7%December 2024 · 1 day: 2.8%December 2024 · 2–7 days: 18.2%December 2024 · 8–14 days: 19.1%December 2024 · 15–21 days: 6.2%December 2024 · 22–28 days: 2.9%December 2024 · > 28 days: 1.1%January 2025 · Same day: 52.7%January 2025 · 1 day: 2.1%January 2025 · 2–7 days: 12.4%January 2025 · 8–14 days: 18.0%January 2025 · 15–21 days: 11.0%January 2025 · 22–28 days: 2.8%January 2025 · > 28 days: 1.0%February 2025 · Same day: 53.0%February 2025 · 1 day: 2.1%February 2025 · 2–7 days: 7.8%February 2025 · 8–14 days: 15.7%February 2025 · 15–21 days: 15.3%February 2025 · 22–28 days: 4.7%February 2025 · > 28 days: 1.5%March 2025 · Same day: 51.9%March 2025 · 1 day: 2.2%March 2025 · 2–7 days: 5.7%March 2025 · 8–14 days: 13.8%March 2025 · 15–21 days: 18.7%March 2025 · 22–28 days: 6.1%March 2025 · > 28 days: 1.6%April 2025 · Same day: 50.0%April 2025 · 1 day: 2.6%April 2025 · 2–7 days: 7.6%April 2025 · 8–14 days: 11.5%April 2025 · 15–21 days: 20.8%April 2025 · 22–28 days: 5.9%April 2025 · > 28 days: 1.7%May 2025 · Same day: 50.0%May 2025 · 1 day: 2.4%May 2025 · 2–7 days: 8.9%May 2025 · 8–14 days: 13.0%May 2025 · 15–21 days: 15.7%May 2025 · 22–28 days: 8.3%May 2025 · > 28 days: 1.7%June 2025 · Same day: 48.5%June 2025 · 1 day: 2.4%June 2025 · 2–7 days: 11.1%June 2025 · 8–14 days: 18.8%June 2025 · 15–21 days: 15.5%June 2025 · 22–28 days: 2.4%June 2025 · > 28 days: 1.3%July 2025 · Same day: 49.2%July 2025 · 1 day: 2.4%July 2025 · 2–7 days: 8.4%July 2025 · 8–14 days: 24.9%July 2025 · 15–21 days: 11.2%July 2025 · 22–28 days: 2.5%July 2025 · > 28 days: 1.4%August 2025 · Same day: 51.1%August 2025 · 1 day: 2.0%August 2025 · 2–7 days: 8.6%August 2025 · 8–14 days: 21.9%August 2025 · 15–21 days: 8.4%August 2025 · 22–28 days: 6.4%August 2025 · > 28 days: 1.6%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 41/100
  • Very high demand (>500 appts/1K)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.9%
Face-to-face %+0.5%
Telephone %-0.4%
Same-day %-0.5%
Appts per 1K-1.9%
Triage %+1.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments was 17,698, which is significantly lower than the practice's trailing average of 21,337.6. This represents a notable drop in activity.

Several trends and shifts are worth noting. The DNA rate has been steadily decreasing, with a 2.9% downward slope. The video appointment percentage saw a significant drop of 33.3% in 2025-08, following a 50% decrease in 2025-07. The triage percentage has been increasing, with a 40.6% rise in 2025-07.

To investigate these changes, review the video appointment data for 2025-07 and 2025-08 to understand the cause of the sharp declines. Also, examine the increase in triage percentage in 2025-07 to see if it correlates with any policy or workflow changes.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 17698 · avg 21337.6 ± 1733.8
dnaRate2024-11
value 6 · avg 4.7 ± 0.5
total2024-10
value 25319 · avg 19123.1 ± 1945
dnaRate2024-10
value 5.7 · avg 4.6 ± 0.4
total2024-07
value 22754 · avg 18012.5 ± 1714.9
f2fPct2024-05
value 41.9 · avg 55.5 ± 6.7
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
0.6 → 0.4 (-33.3%)
videoPct2025-07
1.2 → 0.6 (-50%)
triagePct2025-07
0.1 → 0.1 (+40.6%)
videoPct2025-05
0.8 → 1.3 (+62.5%)
triagePct2025-05
0.1 → 0.1 (+33.3%)
videoPct2025-04
0.2 → 0.8 (+300%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

16.43

Nurse FTE

8.61

Direct Patient Care FTE

7.29

Admin FTE

38.35

1 practices reporting · 100.0% coverage

Staff group mix

GP16.4 FTE · 23%
Nurse8.6 FTE · 12%
Direct Patient Care7.3 FTE · 10%
Admin38.4 FTE · 54%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP16.43 FTE · 20 headcount
Partner5.68 FTE (35%) · 6 hc
Salaried7.55 FTE (46%) · 11 hc
Training (ST/F)3.20 FTE (19%) · 3 hc
Nurses8.61 FTE · 12 headcount
Practice Nurse5.45 FTE (63%) · 8 hc
Advanced / Specialist3.16 FTE (37%) · 4 hc
Admin / Non-clinical38.36 FTE · 51 headcount
Management2.07 FTE (5%) · 2 hc
Reception / Admin26.58 FTE (69%) · 37 hc
Other9.71 FTE (25%) · 12 hc
Direct Patient Care7.29 FTE · 10 headcount
Pharmacist1.00 FTE (14%) · 1 hc
HCA / Nursing Assistant3.57 FTE (49%) · 6 hc
Paramedic0.85 FTE (12%) · 1 hc
Other1.87 FTE (26%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-033162942GP · 2024-03: 16 FTEGP · 2024-04: 16 FTEGP · 2024-05: 16 FTEGP · 2024-06: 16 FTEGP · 2024-07: 16 FTEGP · 2024-08: 16 FTEGP · 2024-09: 14 FTEGP · 2024-10: 14 FTEGP · 2024-11: 14 FTEGP · 2024-12: 14 FTEGP · 2025-01: 13 FTEGP · 2025-02: 14 FTEGP · 2025-03: 14 FTEGP · 2025-04: 14 FTEGP · 2025-05: 13 FTEGP · 2025-06: 13 FTEGP · 2025-07: 13 FTEGP · 2025-08: 14 FTEGP · 2025-09: 14 FTEGP · 2025-10: 14 FTEGP · 2025-11: 14 FTEGP · 2025-12: 14 FTEGP · 2026-01: 15 FTEGP · 2026-02: 15 FTEGP · 2026-03: 16 FTENurse · 2024-03: 9 FTENurse · 2024-04: 9 FTENurse · 2024-05: 9 FTENurse · 2024-06: 9 FTENurse · 2024-07: 9 FTENurse · 2024-08: 9 FTENurse · 2024-09: 9 FTENurse · 2024-10: 9 FTENurse · 2024-11: 9 FTENurse · 2024-12: 9 FTENurse · 2025-01: 9 FTENurse · 2025-02: 9 FTENurse · 2025-03: 9 FTENurse · 2025-04: 9 FTENurse · 2025-05: 9 FTENurse · 2025-06: 9 FTENurse · 2025-07: 9 FTENurse · 2025-08: 9 FTENurse · 2025-09: 9 FTENurse · 2025-10: 9 FTENurse · 2025-11: 9 FTENurse · 2025-12: 9 FTENurse · 2026-01: 9 FTENurse · 2026-02: 9 FTENurse · 2026-03: 9 FTEDPC · 2024-03: 7 FTEDPC · 2024-04: 7 FTEDPC · 2024-05: 7 FTEDPC · 2024-06: 7 FTEDPC · 2024-07: 7 FTEDPC · 2024-08: 7 FTEDPC · 2024-09: 7 FTEDPC · 2024-10: 7 FTEDPC · 2024-11: 7 FTEDPC · 2024-12: 7 FTEDPC · 2025-01: 7 FTEDPC · 2025-02: 7 FTEDPC · 2025-03: 7 FTEDPC · 2025-04: 7 FTEDPC · 2025-05: 7 FTEDPC · 2025-06: 7 FTEDPC · 2025-07: 7 FTEDPC · 2025-08: 7 FTEDPC · 2025-09: 7 FTEDPC · 2025-10: 7 FTEDPC · 2025-11: 7 FTEDPC · 2025-12: 7 FTEDPC · 2026-01: 7 FTEDPC · 2026-02: 7 FTEDPC · 2026-03: 7 FTEAdmin · 2024-03: 33 FTEAdmin · 2024-04: 33 FTEAdmin · 2024-05: 33 FTEAdmin · 2024-06: 33 FTEAdmin · 2024-07: 33 FTEAdmin · 2024-08: 33 FTEAdmin · 2024-09: 33 FTEAdmin · 2024-10: 33 FTEAdmin · 2024-11: 33 FTEAdmin · 2024-12: 33 FTEAdmin · 2025-01: 33 FTEAdmin · 2025-02: 33 FTEAdmin · 2025-03: 33 FTEAdmin · 2025-04: 33 FTEAdmin · 2025-05: 33 FTEAdmin · 2025-06: 33 FTEAdmin · 2025-07: 33 FTEAdmin · 2025-08: 33 FTEAdmin · 2025-09: 33 FTEAdmin · 2025-10: 33 FTEAdmin · 2025-11: 33 FTEAdmin · 2025-12: 33 FTEAdmin · 2026-01: 38 FTEAdmin · 2026-02: 38 FTEAdmin · 2026-03: 38 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good65.8%
Phone easy23.0%
Website easy37.7%
100.0% coverage

Prescribing volume

1.49

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.