GP Practice

The Redwell Medical Centre

K83011

Compare to

Registered patients

12,347

NHS Digital list size

GP FTE

4.16

NHS Digital workforce

Patients per GP FTE

2,968

Items per patient

1.95

prescribing volume

GPPS overall good

65.7%

patient experience

Access KPIs · August 2025

Same-day %

43.2%

Month: August 2025

Appts per 1K patients

316

all bookings (incl. triage)

Patient contacts per 1K

309

F2F + phone + video only

28+ day backlog

4.2%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face78.3%
Telephone19.5%
Triage0.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %43.2%43.0%+0.2%
Face-to-face %78.3%58.4%+19.9%
Telephone %19.5%21.9%-2.4%
Appts per 1K315.5479.7-164.2
Triage %0.1%8.7%-8.6%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080295888Same-day % · 2023-07: 52.3%Same-day % · 2023-08: 55.0%Same-day % · 2023-09: 49.9%Same-day % · 2023-10: 53.5%Same-day % · 2023-12: 52.1%Same-day % · 2024-01: 51.2%Same-day % · 2024-02: 51.0%Same-day % · 2024-03: 45.6%Same-day % · 2024-04: 50.5%Same-day % · 2024-05: 49.2%Same-day % · 2024-06: 50.1%Same-day % · 2024-07: 52.6%Same-day % · 2024-08: 52.2%Same-day % · 2024-09: 43.6%Same-day % · 2024-11: 63.8%Same-day % · 2024-12: 64.9%Same-day % · 2025-01: 58.0%Same-day % · 2025-02: 49.8%Same-day % · 2025-03: 62.1%Same-day % · 2025-04: 62.0%Same-day % · 2025-05: 62.1%Same-day % · 2025-06: 47.5%Same-day % · 2025-07: 42.0%Same-day % · 2025-08: 43.2%F2F % · 2023-07: 63.3%F2F % · 2023-08: 62.0%F2F % · 2023-09: 65.3%F2F % · 2023-10: 73.2%F2F % · 2023-12: 63.1%F2F % · 2024-01: 59.9%F2F % · 2024-02: 58.3%F2F % · 2024-03: 62.4%F2F % · 2024-04: 59.4%F2F % · 2024-05: 62.4%F2F % · 2024-06: 56.4%F2F % · 2024-07: 58.7%F2F % · 2024-08: 61.7%F2F % · 2024-09: 64.1%F2F % · 2024-11: 53.2%F2F % · 2024-12: 52.0%F2F % · 2025-01: 57.3%F2F % · 2025-02: 67.7%F2F % · 2025-03: 51.1%F2F % · 2025-04: 50.2%F2F % · 2025-05: 52.8%F2F % · 2025-06: 72.5%F2F % · 2025-07: 73.7%F2F % · 2025-08: 78.3%Phone % · 2023-07: 34.9%Phone % · 2023-08: 36.0%Phone % · 2023-09: 33.1%Phone % · 2023-10: 20.8%Phone % · 2023-12: 30.6%Phone % · 2024-01: 30.7%Phone % · 2024-02: 29.9%Phone % · 2024-03: 30.9%Phone % · 2024-04: 29.6%Phone % · 2024-05: 30.5%Phone % · 2024-06: 33.5%Phone % · 2024-07: 30.5%Phone % · 2024-08: 30.2%Phone % · 2024-09: 29.2%Phone % · 2024-11: 39.9%Phone % · 2024-12: 39.4%Phone % · 2025-01: 30.7%Phone % · 2025-02: 18.7%Phone % · 2025-03: 36.5%Phone % · 2025-04: 39.5%Phone % · 2025-05: 39.5%Phone % · 2025-06: 20.0%Phone % · 2025-07: 22.6%Phone % · 2025-08: 19.5%Video % · 2023-07: 0.3%Video % · 2023-08: 0.4%Video % · 2023-09: 0.4%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.1%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-07: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 22.6%Triage % · 2024-12: 28.0%Triage % · 2025-01: 11.5%Triage % · 2025-02: 0.0%Triage % · 2025-03: 24.1%Triage % · 2025-04: 27.0%Triage % · 2025-05: 26.8%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.1%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-083,5844,6575,7316,8042023-07: 4,240 appointments2023-08: 4,383 appointments2023-09: 4,981 appointments2023-10: 6,488 appointments2023-12: 4,396 appointments2024-01: 5,066 appointments2024-02: 5,545 appointments2024-03: 5,325 appointments2024-04: 5,239 appointments2024-05: 4,763 appointments2024-06: 4,782 appointments2024-07: 4,613 appointments2024-08: 4,332 appointments2024-09: 4,966 appointments2024-11: 6,492 appointments2024-12: 5,946 appointments2025-01: 5,586 appointments2025-02: 4,047 appointments2025-03: 6,203 appointments2025-04: 5,670 appointments2025-05: 5,736 appointments2025-06: 4,325 appointments2025-07: 4,770 appointments2025-08: 3,896 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-082903774645512023-07: 343.4 appts per 1,000 patients2023-08: 355 appts per 1,000 patients2023-09: 403.4 appts per 1,000 patients2023-10: 525.5 appts per 1,000 patients2023-12: 356 appts per 1,000 patients2024-01: 410.3 appts per 1,000 patients2024-02: 449.1 appts per 1,000 patients2024-03: 431.3 appts per 1,000 patients2024-04: 424.3 appts per 1,000 patients2024-05: 385.8 appts per 1,000 patients2024-06: 387.3 appts per 1,000 patients2024-07: 373.6 appts per 1,000 patients2024-08: 350.9 appts per 1,000 patients2024-09: 402.2 appts per 1,000 patients2024-11: 525.8 appts per 1,000 patients2024-12: 481.6 appts per 1,000 patients2025-01: 452.4 appts per 1,000 patients2025-02: 327.8 appts per 1,000 patients2025-03: 502.4 appts per 1,000 patients2025-04: 459.2 appts per 1,000 patients2025-05: 464.6 appts per 1,000 patients2025-06: 350.3 appts per 1,000 patients2025-07: 386.3 appts per 1,000 patients2025-08: 315.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 52.3%July 2023 · 1 day: 5.9%July 2023 · 2–7 days: 18.3%July 2023 · 8–14 days: 8.9%July 2023 · 15–21 days: 6.2%July 2023 · 22–28 days: 3.8%July 2023 · > 28 days: 4.6%August 2023 · Same day: 55.0%August 2023 · 1 day: 3.7%August 2023 · 2–7 days: 16.4%August 2023 · 8–14 days: 13.4%August 2023 · 15–21 days: 5.4%August 2023 · 22–28 days: 2.2%August 2023 · > 28 days: 3.9%September 2023 · Same day: 49.9%September 2023 · 1 day: 4.6%September 2023 · 2–7 days: 21.1%September 2023 · 8–14 days: 14.8%September 2023 · 15–21 days: 5.4%September 2023 · 22–28 days: 1.9%September 2023 · > 28 days: 2.3%October 2023 · Same day: 53.5%October 2023 · 1 day: 4.8%October 2023 · 2–7 days: 14.8%October 2023 · 8–14 days: 15.1%October 2023 · 15–21 days: 6.5%October 2023 · 22–28 days: 3.6%October 2023 · > 28 days: 1.6%December 2023 · Same day: 52.1%December 2023 · 1 day: 4.8%December 2023 · 2–7 days: 16.7%December 2023 · 8–14 days: 10.7%December 2023 · 15–21 days: 7.2%December 2023 · 22–28 days: 4.8%December 2023 · > 28 days: 3.8%January 2024 · Same day: 51.2%January 2024 · 1 day: 5.1%January 2024 · 2–7 days: 19.4%January 2024 · 8–14 days: 11.1%January 2024 · 15–21 days: 4.3%January 2024 · 22–28 days: 3.3%January 2024 · > 28 days: 5.6%February 2024 · Same day: 51.0%February 2024 · 1 day: 3.2%February 2024 · 2–7 days: 13.9%February 2024 · 8–14 days: 17.7%February 2024 · 15–21 days: 7.4%February 2024 · 22–28 days: 3.5%February 2024 · > 28 days: 3.2%March 2024 · Same day: 45.6%March 2024 · 1 day: 4.5%March 2024 · 2–7 days: 14.3%March 2024 · 8–14 days: 17.0%March 2024 · 15–21 days: 8.9%March 2024 · 22–28 days: 4.8%March 2024 · > 28 days: 5.0%April 2024 · Same day: 50.5%April 2024 · 1 day: 2.7%April 2024 · 2–7 days: 12.3%April 2024 · 8–14 days: 15.9%April 2024 · 15–21 days: 10.7%April 2024 · 22–28 days: 4.5%April 2024 · > 28 days: 3.3%May 2024 · Same day: 49.2%May 2024 · 1 day: 5.4%May 2024 · 2–7 days: 16.8%May 2024 · 8–14 days: 13.0%May 2024 · 15–21 days: 6.8%May 2024 · 22–28 days: 4.5%May 2024 · > 28 days: 4.4%June 2024 · Same day: 50.1%June 2024 · 1 day: 5.0%June 2024 · 2–7 days: 19.5%June 2024 · 8–14 days: 10.9%June 2024 · 15–21 days: 6.2%June 2024 · 22–28 days: 4.7%June 2024 · > 28 days: 3.6%July 2024 · Same day: 52.6%July 2024 · 1 day: 5.2%July 2024 · 2–7 days: 17.3%July 2024 · 8–14 days: 10.5%July 2024 · 15–21 days: 6.6%July 2024 · 22–28 days: 5.2%July 2024 · > 28 days: 2.6%August 2024 · Same day: 52.2%August 2024 · 1 day: 6.3%August 2024 · 2–7 days: 16.5%August 2024 · 8–14 days: 11.1%August 2024 · 15–21 days: 4.9%August 2024 · 22–28 days: 3.7%August 2024 · > 28 days: 5.2%September 2024 · Same day: 43.6%September 2024 · 1 day: 4.3%September 2024 · 2–7 days: 21.6%September 2024 · 8–14 days: 14.0%September 2024 · 15–21 days: 9.9%September 2024 · 22–28 days: 3.3%September 2024 · > 28 days: 3.4%November 2024 · Same day: 63.8%November 2024 · 1 day: 4.4%November 2024 · 2–7 days: 13.4%November 2024 · 8–14 days: 10.6%November 2024 · 15–21 days: 3.2%November 2024 · 22–28 days: 2.0%November 2024 · > 28 days: 2.6%December 2024 · Same day: 64.9%December 2024 · 1 day: 3.3%December 2024 · 2–7 days: 14.4%December 2024 · 8–14 days: 12.1%December 2024 · 15–21 days: 2.1%December 2024 · 22–28 days: 0.8%December 2024 · > 28 days: 2.4%January 2025 · Same day: 58.0%January 2025 · 1 day: 3.9%January 2025 · 2–7 days: 16.5%January 2025 · 8–14 days: 12.7%January 2025 · 15–21 days: 4.3%January 2025 · 22–28 days: 1.4%January 2025 · > 28 days: 3.2%February 2025 · Same day: 49.8%February 2025 · 1 day: 2.4%February 2025 · 2–7 days: 9.2%February 2025 · 8–14 days: 12.0%February 2025 · 15–21 days: 13.7%February 2025 · 22–28 days: 7.7%February 2025 · > 28 days: 5.1%March 2025 · Same day: 62.1%March 2025 · 1 day: 3.4%March 2025 · 2–7 days: 7.9%March 2025 · 8–14 days: 11.3%March 2025 · 15–21 days: 9.0%March 2025 · 22–28 days: 3.5%March 2025 · > 28 days: 2.8%April 2025 · Same day: 62.0%April 2025 · 1 day: 3.2%April 2025 · 2–7 days: 7.5%April 2025 · 8–14 days: 8.9%April 2025 · 15–21 days: 6.8%April 2025 · 22–28 days: 7.1%April 2025 · > 28 days: 4.4%May 2025 · Same day: 62.1%May 2025 · 1 day: 3.9%May 2025 · 2–7 days: 10.5%May 2025 · 8–14 days: 10.4%May 2025 · 15–21 days: 5.1%May 2025 · 22–28 days: 4.0%May 2025 · > 28 days: 4.0%June 2025 · Same day: 47.5%June 2025 · 1 day: 3.9%June 2025 · 2–7 days: 15.2%June 2025 · 8–14 days: 14.0%June 2025 · 15–21 days: 12.2%June 2025 · 22–28 days: 3.0%June 2025 · > 28 days: 4.1%July 2025 · Same day: 42.0%July 2025 · 1 day: 4.6%July 2025 · 2–7 days: 11.8%July 2025 · 8–14 days: 15.1%July 2025 · 15–21 days: 13.9%July 2025 · 22–28 days: 8.1%July 2025 · > 28 days: 4.6%August 2025 · Same day: 43.2%August 2025 · 1 day: 3.7%August 2025 · 2–7 days: 13.6%August 2025 · 8–14 days: 16.7%August 2025 · 15–21 days: 9.2%August 2025 · 22–28 days: 9.3%August 2025 · > 28 days: 4.2%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 48/100
  • Moderate demand
  • Elevated DNA rate (5.6%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-8.8%
Face-to-face %+10.2%
Telephone %-15%
Same-day %-9.1%
Appts per 1K-8.8%
Triage %-50.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage at The Redwell Medical Centre rose to 78.3%, significantly above the trailing average of 59.6%. This is the second consecutive month with a notable increase in face-to-face appointments.

Several trends and shifts are worth noting. Firstly, the face-to-face percentage has increased by 10.2% over the last few months. Secondly, the DNA rate has risen to 5.6%, up from an average of 3.6%. Lastly, the phone percentage has decreased by 15% over the last few months, indicating a shift in patient contact methods.

To investigate these trends, review the face-to-face percentage increase to understand if it aligns with any recent policy changes or operational adjustments. Also, verify if the rise in DNA rate is due to genuine non-attendances or potential recording issues.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written yesterday). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

f2fPct2025-08
value 78.3 · avg 59.6 ± 8
f2fPct2025-07
value 73.7 · avg 58.1 ± 6.8
dnaRate2025-07
value 5.6 · avg 3.6 ± 0.8
phonePct2025-06
value 20 · avg 33.2 ± 6
f2fPct2025-06
value 72.5 · avg 57.3 ± 5.5
dnaRate2025-06
value 5.5 · avg 3.4 ± 0.5
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-07
0 → 0 (-100%)
phonePct2025-06
39.5 → 20 (-49.4%)
triagePct2025-06
26.8 → 0 (-99.9%)
dnaRate2025-06
3.5 → 5.5 (+57.1%)
phonePct2025-03
18.7 → 36.5 (+95.2%)
triagePct2025-03
0 → 24.1 (+97503%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

highscore 95/100medium confidence
Last inspection: 2018-07-10 · 74 months ago
  • Using CQC review date (2020-02-11) as last assessment. Original inspection date: 2018-07-10.
  • Current rating is good, and the latest CQC assessment date is 2020-02-11 (74 months ago).
  • This matches the current focused-assessment cohort profile (Good/Outstanding with report window 2017–2022).
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

4.16

Nurse FTE

2.19

Direct Patient Care FTE

2.65

Admin FTE

14.18

1 practices reporting · 100.0% coverage

Staff group mix

GP4.2 FTE · 18%
Nurse2.2 FTE · 9%
Direct Patient Care2.6 FTE · 11%
Admin14.2 FTE · 61%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.16 FTE · 7 headcount
Partner2.24 FTE (54%) · 3 hc
Salaried1.92 FTE (46%) · 4 hc
Nurses2.19 FTE · 3 headcount
Practice Nurse0.67 FTE (31%) · 1 hc
Advanced / Specialist1.52 FTE (69%) · 2 hc
Admin / Non-clinical14.18 FTE · 24 headcount
Management2.75 FTE (19%) · 3 hc
Reception / Admin8.20 FTE (58%) · 12 hc
Other3.23 FTE (23%) · 9 hc
Direct Patient Care2.66 FTE · 3 headcount
Pharmacist1.00 FTE (38%) · 1 hc
HCA / Nursing Assistant0.99 FTE (37%) · 1 hc
Other0.67 FTE (25%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03071320GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 5 FTEGP · 2024-09: 5 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 5 FTEGP · 2025-03: 5 FTEGP · 2025-04: 5 FTEGP · 2025-05: 5 FTEGP · 2025-06: 5 FTEGP · 2025-07: 4 FTEGP · 2025-08: 4 FTEGP · 2025-09: 4 FTEGP · 2025-10: 4 FTEGP · 2025-11: 4 FTEGP · 2025-12: 4 FTEGP · 2026-01: 4 FTEGP · 2026-02: 4 FTEGP · 2026-03: 4 FTENurse · 2024-03: 3 FTENurse · 2024-04: 3 FTENurse · 2024-05: 3 FTENurse · 2024-06: 3 FTENurse · 2024-07: 3 FTENurse · 2024-08: 4 FTENurse · 2024-09: 4 FTENurse · 2024-10: 3 FTENurse · 2024-11: 3 FTENurse · 2024-12: 3 FTENurse · 2025-01: 3 FTENurse · 2025-02: 3 FTENurse · 2025-03: 3 FTENurse · 2025-04: 3 FTENurse · 2025-05: 3 FTENurse · 2025-06: 3 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 3 FTEDPC · 2024-04: 3 FTEDPC · 2024-05: 3 FTEDPC · 2024-06: 3 FTEDPC · 2024-07: 3 FTEDPC · 2024-08: 3 FTEDPC · 2024-09: 3 FTEDPC · 2024-10: 3 FTEDPC · 2024-11: 3 FTEDPC · 2024-12: 3 FTEDPC · 2025-01: 3 FTEDPC · 2025-02: 3 FTEDPC · 2025-03: 3 FTEDPC · 2025-04: 3 FTEDPC · 2025-05: 3 FTEDPC · 2025-06: 3 FTEDPC · 2025-07: 3 FTEDPC · 2025-08: 3 FTEDPC · 2025-09: 3 FTEDPC · 2025-10: 3 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 3 FTEDPC · 2026-02: 3 FTEDPC · 2026-03: 3 FTEAdmin · 2024-03: 18 FTEAdmin · 2024-04: 16 FTEAdmin · 2024-05: 16 FTEAdmin · 2024-06: 16 FTEAdmin · 2024-07: 16 FTEAdmin · 2024-08: 17 FTEAdmin · 2024-09: 17 FTEAdmin · 2024-10: 17 FTEAdmin · 2024-11: 17 FTEAdmin · 2024-12: 17 FTEAdmin · 2025-01: 17 FTEAdmin · 2025-02: 17 FTEAdmin · 2025-03: 17 FTEAdmin · 2025-04: 17 FTEAdmin · 2025-05: 17 FTEAdmin · 2025-06: 17 FTEAdmin · 2025-07: 16 FTEAdmin · 2025-08: 17 FTEAdmin · 2025-09: 17 FTEAdmin · 2025-10: 16 FTEAdmin · 2025-11: 17 FTEAdmin · 2025-12: 17 FTEAdmin · 2026-01: 16 FTEAdmin · 2026-02: 15 FTEAdmin · 2026-03: 14 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good65.7%
Phone easy12.9%
Website easy45.4%
100.0% coverage

Prescribing volume

1.95

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.