GP Practice

St. Clement'S Surgery

K84060

Compare to

Registered patients

6,000

NHS Digital list size

GP FTE

6.51

NHS Digital workforce

Patients per GP FTE

922

Items per patient

1.32

prescribing volume

GPPS overall good

71.9%

patient experience

Limited classification in NHS Digital return

977 appointments were recorded for August 2025 without an appointment mode (Face-to-Face / Phone / Video) or a wait-time band — every record falls into "Unknown" at source. The mode-mix, wait-distribution and same-day cards therefore cannot be displayed for this month.

This is a clinical-system template configuration at the practice (common with older TPP / EMIS setups that don't map appointment categories into the NHS Digital extract). The total volume above is accurate; only the breakdowns are unavailable.

Access KPIs · August 2025

Appts per 1K patients

163

all bookings (incl. triage)

Patient contacts per 1K

0.0

F2F + phone + video only

Source: NHS Digital appointments dataset (latest published month).

vs National average

KPIThis practiceNational avgΔ
Face-to-face %0.0%58.4%-58.4%
Telephone %0.0%21.9%-21.9%
Appts per 1K162.8479.7-316.9
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080000F2F % · 2023-08: 0.0%F2F % · 2023-09: 0.0%F2F % · 2023-10: 0.0%F2F % · 2023-12: 0.0%F2F % · 2024-01: 0.0%F2F % · 2024-02: 0.0%F2F % · 2024-03: 0.0%F2F % · 2024-04: 0.0%F2F % · 2024-05: 0.0%F2F % · 2024-06: 0.0%F2F % · 2024-07: 0.0%F2F % · 2024-08: 0.0%F2F % · 2024-09: 0.0%F2F % · 2024-10: 0.0%F2F % · 2024-11: 0.0%F2F % · 2024-12: 0.0%F2F % · 2025-01: 0.0%F2F % · 2025-02: 0.0%F2F % · 2025-03: 0.0%F2F % · 2025-04: 0.0%F2F % · 2025-05: 0.0%F2F % · 2025-06: 0.0%F2F % · 2025-07: 0.0%F2F % · 2025-08: 0.0%Phone % · 2023-08: 0.0%Phone % · 2023-09: 0.0%Phone % · 2023-10: 0.0%Phone % · 2023-12: 0.0%Phone % · 2024-01: 0.0%Phone % · 2024-02: 0.0%Phone % · 2024-03: 0.0%Phone % · 2024-04: 0.0%Phone % · 2024-05: 0.0%Phone % · 2024-06: 0.0%Phone % · 2024-07: 0.0%Phone % · 2024-08: 0.0%Phone % · 2024-09: 0.0%Phone % · 2024-10: 0.0%Phone % · 2024-11: 0.0%Phone % · 2024-12: 0.0%Phone % · 2025-01: 0.0%Phone % · 2025-02: 0.0%Phone % · 2025-03: 0.0%Phone % · 2025-04: 0.0%Phone % · 2025-05: 0.0%Phone % · 2025-06: 0.0%Phone % · 2025-07: 0.0%Phone % · 2025-08: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-086889141,1411,3672023-08: 869 appointments2023-09: 762 appointments2023-10: 950 appointments2023-12: 754 appointments2024-01: 785 appointments2024-02: 805 appointments2024-03: 887 appointments2024-04: 880 appointments2024-05: 854 appointments2024-06: 794 appointments2024-07: 911 appointments2024-08: 931 appointments2024-09: 964 appointments2024-10: 1,108 appointments2024-11: 1,033 appointments2024-12: 1,125 appointments2025-01: 1,128 appointments2025-02: 1,085 appointments2025-03: 1,170 appointments2025-04: 1,097 appointments2025-05: 1,106 appointments2025-06: 979 appointments2025-07: 1,301 appointments2025-08: 977 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-081151521902282023-08: 144.8 appts per 1,000 patients2023-09: 127 appts per 1,000 patients2023-10: 158.3 appts per 1,000 patients2023-12: 125.7 appts per 1,000 patients2024-01: 130.8 appts per 1,000 patients2024-02: 134.2 appts per 1,000 patients2024-03: 147.8 appts per 1,000 patients2024-04: 146.7 appts per 1,000 patients2024-05: 142.3 appts per 1,000 patients2024-06: 132.3 appts per 1,000 patients2024-07: 151.8 appts per 1,000 patients2024-08: 155.2 appts per 1,000 patients2024-09: 160.7 appts per 1,000 patients2024-10: 184.7 appts per 1,000 patients2024-11: 172.2 appts per 1,000 patients2024-12: 187.5 appts per 1,000 patients2025-01: 188 appts per 1,000 patients2025-02: 180.8 appts per 1,000 patients2025-03: 195 appts per 1,000 patients2025-04: 182.8 appts per 1,000 patients2025-05: 184.3 appts per 1,000 patients2025-06: 163.2 appts per 1,000 patients2025-07: 216.8 appts per 1,000 patients2025-08: 162.8 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Demand pressure

LOWscore 0/100

No specific risk factors detected.

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.2%
Face-to-face %0%
Telephone %0%
Same-day %0%
Appts per 1K-1.2%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In 2025-08, the total number of appointments per thousand patients was 162.8, which is 1.2% below the practice's trailing average. This dip is the most significant change this month.

There were no major trends or step changes in the data, but the total number of appointments per thousand patients has been declining month-on-month. This could indicate a shift in patient demand or operational adjustments.

To investigate further, review the appointment scheduling and patient outreach efforts to understand the cause of the declining appointment numbers. Also, check if any recent policy changes or system updates might have influenced the data.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (3)

total2025-07
value 1301 · avg 1053.1 ± 82.7
total2024-12
value 1125 · avg 892.2 ± 101.2
total2024-10
value 1108 · avg 856.4 ± 71.5
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-11-10 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-11-10.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

6.51

Nurse FTE

0.79

Direct Patient Care FTE

4.95

Admin FTE

7.1

1 practices reporting · 100.0% coverage

Staff group mix

GP6.5 FTE · 34%
Nurse0.8 FTE · 4%
Direct Patient Care5.0 FTE · 26%
Admin7.1 FTE · 37%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP6.51 FTE · 7 headcount
Partner2.13 FTE (33%) · 2 hc
Salaried1.17 FTE (18%) · 2 hc
Training (ST/F)3.21 FTE (49%) · 3 hc
Nurses0.79 FTE · 1 headcount
Practice Nurse0.79 FTE (100%) · 1 hc
Admin / Non-clinical7.10 FTE · 9 headcount
Management1.07 FTE (15%) · 1 hc
Reception / Admin4.03 FTE (57%) · 5 hc
Estates / Ancillary0.40 FTE (6%) · 1 hc
Other1.60 FTE (23%) · 2 hc
Direct Patient Care4.95 FTE · 6 headcount
Pharmacist0.80 FTE (16%) · 1 hc
HCA / Nursing Assistant1.55 FTE (31%) · 2 hc
Paramedic0.85 FTE (17%) · 1 hc
Other1.75 FTE (35%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030358GP · 2024-03: 4 FTEGP · 2024-04: 5 FTEGP · 2024-05: 5 FTEGP · 2024-06: 5 FTEGP · 2024-07: 5 FTEGP · 2024-08: 6 FTEGP · 2024-09: 7 FTEGP · 2024-10: 6 FTEGP · 2024-11: 7 FTEGP · 2024-12: 6 FTEGP · 2025-01: 6 FTEGP · 2025-02: 5 FTEGP · 2025-03: 4 FTEGP · 2025-04: 5 FTEGP · 2025-05: 4 FTEGP · 2025-06: 4 FTEGP · 2025-07: 4 FTEGP · 2025-08: 4 FTEGP · 2025-09: 4 FTEGP · 2025-10: 4 FTEGP · 2025-11: 4 FTEGP · 2025-12: 4 FTEGP · 2026-01: 4 FTEGP · 2026-02: 7 FTEGP · 2026-03: 7 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 3 FTEDPC · 2025-04: 3 FTEDPC · 2025-05: 3 FTEDPC · 2025-06: 3 FTEDPC · 2025-07: 5 FTEDPC · 2025-08: 5 FTEDPC · 2025-09: 5 FTEDPC · 2025-10: 5 FTEDPC · 2025-11: 5 FTEDPC · 2025-12: 5 FTEDPC · 2026-01: 5 FTEDPC · 2026-02: 5 FTEDPC · 2026-03: 5 FTEAdmin · 2024-03: 6 FTEAdmin · 2024-04: 6 FTEAdmin · 2024-05: 6 FTEAdmin · 2024-06: 6 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 6 FTEAdmin · 2024-09: 6 FTEAdmin · 2024-10: 6 FTEAdmin · 2024-11: 5 FTEAdmin · 2024-12: 5 FTEAdmin · 2025-01: 5 FTEAdmin · 2025-02: 6 FTEAdmin · 2025-03: 5 FTEAdmin · 2025-04: 6 FTEAdmin · 2025-05: 6 FTEAdmin · 2025-06: 6 FTEAdmin · 2025-07: 7 FTEAdmin · 2025-08: 7 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 7 FTEAdmin · 2025-12: 7 FTEAdmin · 2026-01: 7 FTEAdmin · 2026-02: 7 FTEAdmin · 2026-03: 7 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good71.9%
Phone easy63.5%
Website easy34.6%
100.0% coverage

Prescribing volume

1.32

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.