GP Practice

West Walk Surgery

L81047

Compare to

Registered patients

14,971

NHS Digital list size

GP FTE

8.95

NHS Digital workforce

Patients per GP FTE

1,673

Items per patient

1.4

prescribing volume

GPPS overall good

1.6%

patient experience

Limited classification in NHS Digital return

956 appointments were recorded for August 2025 without an appointment mode (Face-to-Face / Phone / Video) or a wait-time band — every record falls into "Unknown" at source. The mode-mix, wait-distribution and same-day cards therefore cannot be displayed for this month.

This is a clinical-system template configuration at the practice (common with older TPP / EMIS setups that don't map appointment categories into the NHS Digital extract). The total volume above is accurate; only the breakdowns are unavailable.

Access KPIs · August 2025

Appts per 1K patients

63.9

all bookings (incl. triage)

Patient contacts per 1K

0.0

F2F + phone + video only

Source: NHS Digital appointments dataset (latest published month).

vs National average

KPIThis practiceNational avgΔ
Face-to-face %0.0%58.4%-58.4%
Telephone %0.0%21.9%-21.9%
Appts per 1K63.9479.7-415.8
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080000F2F % · 2023-08: 0.0%F2F % · 2023-09: 0.0%F2F % · 2023-10: 0.0%F2F % · 2023-12: 0.0%F2F % · 2024-01: 0.0%F2F % · 2024-02: 0.0%F2F % · 2024-03: 0.0%F2F % · 2024-04: 0.0%F2F % · 2024-05: 0.0%F2F % · 2024-06: 0.0%F2F % · 2024-07: 0.0%F2F % · 2024-08: 0.0%F2F % · 2024-09: 0.0%F2F % · 2024-10: 0.0%F2F % · 2024-11: 0.0%F2F % · 2024-12: 0.0%F2F % · 2025-01: 0.0%F2F % · 2025-02: 0.0%F2F % · 2025-03: 0.0%F2F % · 2025-04: 0.0%F2F % · 2025-05: 0.0%F2F % · 2025-06: 0.0%F2F % · 2025-07: 0.0%F2F % · 2025-08: 0.0%Phone % · 2023-08: 0.0%Phone % · 2023-09: 0.0%Phone % · 2023-10: 0.0%Phone % · 2023-12: 0.0%Phone % · 2024-01: 0.0%Phone % · 2024-02: 0.0%Phone % · 2024-03: 0.0%Phone % · 2024-04: 0.0%Phone % · 2024-05: 0.0%Phone % · 2024-06: 0.0%Phone % · 2024-07: 0.0%Phone % · 2024-08: 0.0%Phone % · 2024-09: 0.0%Phone % · 2024-10: 0.0%Phone % · 2024-11: 0.0%Phone % · 2024-12: 0.0%Phone % · 2025-01: 0.0%Phone % · 2025-02: 0.0%Phone % · 2025-03: 0.0%Phone % · 2025-04: 0.0%Phone % · 2025-05: 0.0%Phone % · 2025-06: 0.0%Phone % · 2025-07: 0.0%Phone % · 2025-08: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-086908229531,0852023-08: 786 appointments2023-09: 728 appointments2023-10: 828 appointments2023-12: 874 appointments2024-01: 911 appointments2024-02: 930 appointments2024-03: 849 appointments2024-04: 883 appointments2024-05: 882 appointments2024-06: 753 appointments2024-07: 909 appointments2024-08: 778 appointments2024-09: 840 appointments2024-10: 948 appointments2024-11: 1,037 appointments2024-12: 896 appointments2025-01: 1,044 appointments2025-02: 1,047 appointments2025-03: 875 appointments2025-04: 898 appointments2025-05: 834 appointments2025-06: 920 appointments2025-07: 929 appointments2025-08: 956 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-08465564722023-08: 52.5 appts per 1,000 patients2023-09: 48.6 appts per 1,000 patients2023-10: 55.3 appts per 1,000 patients2023-12: 58.4 appts per 1,000 patients2024-01: 60.9 appts per 1,000 patients2024-02: 62.1 appts per 1,000 patients2024-03: 56.7 appts per 1,000 patients2024-04: 59 appts per 1,000 patients2024-05: 58.9 appts per 1,000 patients2024-06: 50.3 appts per 1,000 patients2024-07: 60.7 appts per 1,000 patients2024-08: 52 appts per 1,000 patients2024-09: 56.1 appts per 1,000 patients2024-10: 63.3 appts per 1,000 patients2024-11: 69.3 appts per 1,000 patients2024-12: 59.8 appts per 1,000 patients2025-01: 69.7 appts per 1,000 patients2025-02: 69.9 appts per 1,000 patients2025-03: 58.4 appts per 1,000 patients2025-04: 60 appts per 1,000 patients2025-05: 55.7 appts per 1,000 patients2025-06: 61.5 appts per 1,000 patients2025-07: 62.1 appts per 1,000 patients2025-08: 63.9 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Demand pressure

LOWscore 0/100

No specific risk factors detected.

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+1.8%
Face-to-face %0%
Telephone %0%
Same-day %0%
Appts per 1K+1.9%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August 2025, the total number of appointments per thousand patients rose to 63.9, surpassing the practice's trailing average. This marks a significant increase from previous months.

Several trends are worth noting. The total number of appointments per thousand patients has shown a consistent upward trend, rising by 1.8% month-on-month. Additionally, the number of appointments per thousand patients increased by 1.9% from the previous month.

To investigate these trends, the practice manager should review the appointment scheduling system for any recent changes that might have influenced this increase. Additionally, examining the patient feedback from August 2025 could provide insights into why the total number of appointments has risen.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (2)

total2025-01
value 1044 · avg 884.7 ± 72.3
total2024-11
value 1037 · avg 865.4 ± 56.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-06-08 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-06-08.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

8.95

Nurse FTE

5.89

Direct Patient Care FTE

3.65

Admin FTE

14.88

1 practices reporting · 100.0% coverage

Staff group mix

GP8.9 FTE · 27%
Nurse5.9 FTE · 18%
Direct Patient Care3.6 FTE · 11%
Admin14.9 FTE · 45%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP8.95 FTE · 13 headcount
Partner4.17 FTE (47%) · 5 hc
Salaried2.86 FTE (32%) · 6 hc
Training (ST/F)1.92 FTE (21%) · 2 hc
Nurses5.89 FTE · 9 headcount
Practice Nurse4.44 FTE (75%) · 7 hc
Other1.45 FTE (25%) · 2 hc
Admin / Non-clinical14.89 FTE · 24 headcount
Management1.99 FTE (13%) · 2 hc
Reception / Admin8.51 FTE (57%) · 14 hc
Apprentice0.99 FTE (7%) · 1 hc
Other3.40 FTE (23%) · 7 hc
Direct Patient Care3.65 FTE · 5 headcount
Pharmacist0.50 FTE (14%) · 1 hc
HCA / Nursing Assistant3.15 FTE (86%) · 4 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03281319GP · 2024-03: 10 FTEGP · 2024-04: 10 FTEGP · 2024-05: 10 FTEGP · 2024-06: 10 FTEGP · 2024-07: 10 FTEGP · 2024-08: 8 FTEGP · 2024-09: 8 FTEGP · 2024-10: 7 FTEGP · 2024-11: 7 FTEGP · 2024-12: 7 FTEGP · 2025-01: 7 FTEGP · 2025-02: 7 FTEGP · 2025-03: 7 FTEGP · 2025-04: 7 FTEGP · 2025-05: 7 FTEGP · 2025-06: 7 FTEGP · 2025-07: 7 FTEGP · 2025-08: 9 FTEGP · 2025-09: 9 FTEGP · 2025-10: 9 FTEGP · 2025-11: 9 FTEGP · 2025-12: 9 FTEGP · 2026-01: 9 FTEGP · 2026-02: 9 FTEGP · 2026-03: 9 FTENurse · 2024-03: 7 FTENurse · 2024-04: 7 FTENurse · 2024-05: 7 FTENurse · 2024-06: 7 FTENurse · 2024-07: 7 FTENurse · 2024-08: 6 FTENurse · 2024-09: 6 FTENurse · 2024-10: 6 FTENurse · 2024-11: 6 FTENurse · 2024-12: 6 FTENurse · 2025-01: 6 FTENurse · 2025-02: 6 FTENurse · 2025-03: 6 FTENurse · 2025-04: 6 FTENurse · 2025-05: 6 FTENurse · 2025-06: 6 FTENurse · 2025-07: 6 FTENurse · 2025-08: 6 FTENurse · 2025-09: 6 FTENurse · 2025-10: 6 FTENurse · 2025-11: 6 FTENurse · 2025-12: 6 FTENurse · 2026-01: 6 FTENurse · 2026-02: 6 FTENurse · 2026-03: 6 FTEDPC · 2024-03: 4 FTEDPC · 2024-04: 4 FTEDPC · 2024-05: 4 FTEDPC · 2024-06: 4 FTEDPC · 2024-07: 4 FTEDPC · 2024-08: 4 FTEDPC · 2024-09: 4 FTEDPC · 2024-10: 4 FTEDPC · 2024-11: 4 FTEDPC · 2024-12: 4 FTEDPC · 2025-01: 4 FTEDPC · 2025-02: 4 FTEDPC · 2025-03: 4 FTEDPC · 2025-04: 4 FTEDPC · 2025-05: 4 FTEDPC · 2025-06: 4 FTEDPC · 2025-07: 4 FTEDPC · 2025-08: 4 FTEDPC · 2025-09: 4 FTEDPC · 2025-10: 4 FTEDPC · 2025-11: 4 FTEDPC · 2025-12: 4 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 16 FTEAdmin · 2024-04: 16 FTEAdmin · 2024-05: 16 FTEAdmin · 2024-06: 16 FTEAdmin · 2024-07: 16 FTEAdmin · 2024-08: 17 FTEAdmin · 2024-09: 17 FTEAdmin · 2024-10: 17 FTEAdmin · 2024-11: 16 FTEAdmin · 2024-12: 16 FTEAdmin · 2025-01: 16 FTEAdmin · 2025-02: 17 FTEAdmin · 2025-03: 17 FTEAdmin · 2025-04: 17 FTEAdmin · 2025-05: 17 FTEAdmin · 2025-06: 17 FTEAdmin · 2025-07: 16 FTEAdmin · 2025-08: 16 FTEAdmin · 2025-09: 17 FTEAdmin · 2025-10: 17 FTEAdmin · 2025-11: 16 FTEAdmin · 2025-12: 15 FTEAdmin · 2026-01: 15 FTEAdmin · 2026-02: 15 FTEAdmin · 2026-03: 15 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good1.6%
Phone easy1.5%
Website easy1.2%
100.0% coverage

Prescribing volume

1.4

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.