GP Practice

Wallingbrook Health Centre

L83025

Compare to

Registered patients

7,643

NHS Digital list size

GP FTE

7.24

NHS Digital workforce

Patients per GP FTE

1,056

Items per patient

2.54

prescribing volume

GPPS overall good

84.0%

patient experience

Access KPIs · August 2025

Same-day %

51.2%

Month: August 2025

Appts per 1K patients

803

all bookings (incl. triage)

Patient contacts per 1K

773

F2F + phone + video only

28+ day backlog

9.8%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face32.2%
Telephone8.3%
Video / online55.7%
Triage28.4%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %51.2%43.0%+8.2%
Face-to-face %32.2%58.4%-26.2%
Telephone %8.3%21.9%-13.6%
Appts per 1K802.6479.7+322.9
Triage %28.4%8.7%+19.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080214364Same-day % · 2023-08: 42.8%Same-day % · 2023-09: 39.1%Same-day % · 2023-10: 38.4%Same-day % · 2023-12: 38.3%Same-day % · 2024-01: 36.2%Same-day % · 2024-02: 34.5%Same-day % · 2024-03: 35.8%Same-day % · 2024-04: 36.2%Same-day % · 2024-05: 33.4%Same-day % · 2024-06: 39.1%Same-day % · 2024-07: 38.3%Same-day % · 2024-08: 41.7%Same-day % · 2024-09: 41.5%Same-day % · 2024-10: 34.5%Same-day % · 2024-11: 37.0%Same-day % · 2024-12: 35.2%Same-day % · 2025-01: 35.1%Same-day % · 2025-02: 33.8%Same-day % · 2025-03: 31.5%Same-day % · 2025-04: 35.2%Same-day % · 2025-05: 40.6%Same-day % · 2025-06: 51.4%Same-day % · 2025-07: 49.1%Same-day % · 2025-08: 51.2%F2F % · 2023-08: 32.4%F2F % · 2023-09: 30.8%F2F % · 2023-10: 30.4%F2F % · 2023-12: 30.2%F2F % · 2024-01: 29.4%F2F % · 2024-02: 30.9%F2F % · 2024-03: 29.5%F2F % · 2024-04: 28.6%F2F % · 2024-05: 29.8%F2F % · 2024-06: 30.8%F2F % · 2024-07: 30.3%F2F % · 2024-08: 32.9%F2F % · 2024-09: 36.9%F2F % · 2024-10: 44.7%F2F % · 2024-11: 43.4%F2F % · 2024-12: 42.1%F2F % · 2025-01: 41.5%F2F % · 2025-02: 40.8%F2F % · 2025-03: 41.9%F2F % · 2025-04: 43.8%F2F % · 2025-05: 39.0%F2F % · 2025-06: 29.5%F2F % · 2025-07: 34.2%F2F % · 2025-08: 32.2%Phone % · 2023-08: 7.9%Phone % · 2023-09: 7.9%Phone % · 2023-10: 5.9%Phone % · 2023-12: 6.4%Phone % · 2024-01: 6.1%Phone % · 2024-02: 7.0%Phone % · 2024-03: 7.7%Phone % · 2024-04: 7.3%Phone % · 2024-05: 5.6%Phone % · 2024-06: 5.9%Phone % · 2024-07: 6.2%Phone % · 2024-08: 7.1%Phone % · 2024-09: 10.4%Phone % · 2024-10: 13.4%Phone % · 2024-11: 14.5%Phone % · 2024-12: 12.9%Phone % · 2025-01: 15.6%Phone % · 2025-02: 14.2%Phone % · 2025-03: 12.4%Phone % · 2025-04: 12.8%Phone % · 2025-05: 11.3%Phone % · 2025-06: 9.0%Phone % · 2025-07: 8.4%Phone % · 2025-08: 8.3%Video % · 2023-08: 54.5%Video % · 2023-09: 51.0%Video % · 2023-10: 55.0%Video % · 2023-12: 55.1%Video % · 2024-01: 57.4%Video % · 2024-02: 52.0%Video % · 2024-03: 51.9%Video % · 2024-04: 52.9%Video % · 2024-05: 52.6%Video % · 2024-06: 50.7%Video % · 2024-07: 53.4%Video % · 2024-08: 48.5%Video % · 2024-09: 43.8%Video % · 2024-10: 35.1%Video % · 2024-11: 36.6%Video % · 2024-12: 38.8%Video % · 2025-01: 38.1%Video % · 2025-02: 38.8%Video % · 2025-03: 40.0%Video % · 2025-04: 38.3%Video % · 2025-05: 44.8%Video % · 2025-06: 57.2%Video % · 2025-07: 54.1%Video % · 2025-08: 55.7%Triage % · 2023-08: 24.4%Triage % · 2023-09: 21.1%Triage % · 2023-10: 22.5%Triage % · 2023-12: 20.9%Triage % · 2024-01: 23.5%Triage % · 2024-02: 18.3%Triage % · 2024-03: 17.5%Triage % · 2024-04: 18.1%Triage % · 2024-05: 17.0%Triage % · 2024-06: 14.4%Triage % · 2024-07: 15.7%Triage % · 2024-08: 12.5%Triage % · 2024-09: 9.6%Triage % · 2024-10: 2.0%Triage % · 2024-11: 2.1%Triage % · 2024-12: 2.1%Triage % · 2025-01: 2.5%Triage % · 2025-02: 2.1%Triage % · 2025-03: 1.8%Triage % · 2025-04: 0.9%Triage % · 2025-05: 10.0%Triage % · 2025-06: 27.7%Triage % · 2025-07: 25.6%Triage % · 2025-08: 28.4%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-084,5185,6426,7657,8892023-08: 5,933 appointments2023-09: 6,024 appointments2023-10: 6,636 appointments2023-12: 5,620 appointments2024-01: 7,116 appointments2024-02: 6,774 appointments2024-03: 6,719 appointments2024-04: 6,829 appointments2024-05: 6,723 appointments2024-06: 6,010 appointments2024-07: 7,115 appointments2024-08: 6,154 appointments2024-09: 6,135 appointments2024-10: 5,453 appointments2024-11: 5,227 appointments2024-12: 5,153 appointments2025-01: 5,828 appointments2025-02: 5,190 appointments2025-03: 5,640 appointments2025-04: 4,844 appointments2025-05: 5,287 appointments2025-06: 6,928 appointments2025-07: 7,563 appointments2025-08: 6,134 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-085917388851,0322023-08: 776.3 appts per 1,000 patients2023-09: 788.2 appts per 1,000 patients2023-10: 868.2 appts per 1,000 patients2023-12: 735.3 appts per 1,000 patients2024-01: 931 appts per 1,000 patients2024-02: 886.3 appts per 1,000 patients2024-03: 879.1 appts per 1,000 patients2024-04: 893.5 appts per 1,000 patients2024-05: 879.6 appts per 1,000 patients2024-06: 786.3 appts per 1,000 patients2024-07: 930.9 appts per 1,000 patients2024-08: 805.2 appts per 1,000 patients2024-09: 802.7 appts per 1,000 patients2024-10: 713.5 appts per 1,000 patients2024-11: 683.9 appts per 1,000 patients2024-12: 674.2 appts per 1,000 patients2025-01: 762.5 appts per 1,000 patients2025-02: 679.1 appts per 1,000 patients2025-03: 737.9 appts per 1,000 patients2025-04: 633.8 appts per 1,000 patients2025-05: 691.7 appts per 1,000 patients2025-06: 906.5 appts per 1,000 patients2025-07: 989.5 appts per 1,000 patients2025-08: 802.6 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 42.8%August 2023 · 1 day: 17.7%August 2023 · 2–7 days: 17.0%August 2023 · 8–14 days: 7.2%August 2023 · 15–21 days: 5.4%August 2023 · 22–28 days: 4.1%August 2023 · > 28 days: 5.7%September 2023 · Same day: 39.1%September 2023 · 1 day: 15.9%September 2023 · 2–7 days: 23.2%September 2023 · 8–14 days: 8.0%September 2023 · 15–21 days: 4.3%September 2023 · 22–28 days: 3.4%September 2023 · > 28 days: 6.1%October 2023 · Same day: 38.4%October 2023 · 1 day: 17.3%October 2023 · 2–7 days: 23.8%October 2023 · 8–14 days: 7.5%October 2023 · 15–21 days: 3.8%October 2023 · 22–28 days: 3.4%October 2023 · > 28 days: 5.9%December 2023 · Same day: 38.3%December 2023 · 1 day: 18.0%December 2023 · 2–7 days: 20.5%December 2023 · 8–14 days: 8.0%December 2023 · 15–21 days: 4.5%December 2023 · 22–28 days: 4.0%December 2023 · > 28 days: 6.7%January 2024 · Same day: 36.2%January 2024 · 1 day: 18.9%January 2024 · 2–7 days: 23.8%January 2024 · 8–14 days: 7.4%January 2024 · 15–21 days: 4.0%January 2024 · 22–28 days: 3.1%January 2024 · > 28 days: 6.5%February 2024 · Same day: 34.5%February 2024 · 1 day: 16.8%February 2024 · 2–7 days: 24.5%February 2024 · 8–14 days: 9.4%February 2024 · 15–21 days: 4.6%February 2024 · 22–28 days: 4.0%February 2024 · > 28 days: 6.1%March 2024 · Same day: 35.8%March 2024 · 1 day: 16.2%March 2024 · 2–7 days: 25.0%March 2024 · 8–14 days: 10.8%March 2024 · 15–21 days: 4.5%March 2024 · 22–28 days: 3.5%March 2024 · > 28 days: 4.3%April 2024 · Same day: 36.2%April 2024 · 1 day: 16.1%April 2024 · 2–7 days: 22.7%April 2024 · 8–14 days: 9.8%April 2024 · 15–21 days: 5.5%April 2024 · 22–28 days: 4.1%April 2024 · > 28 days: 5.6%May 2024 · Same day: 33.4%May 2024 · 1 day: 15.5%May 2024 · 2–7 days: 25.6%May 2024 · 8–14 days: 8.8%May 2024 · 15–21 days: 5.2%May 2024 · 22–28 days: 4.4%May 2024 · > 28 days: 7.2%June 2024 · Same day: 39.1%June 2024 · 1 day: 10.9%June 2024 · 2–7 days: 24.8%June 2024 · 8–14 days: 8.6%June 2024 · 15–21 days: 5.5%June 2024 · 22–28 days: 4.2%June 2024 · > 28 days: 6.9%July 2024 · Same day: 38.3%July 2024 · 1 day: 13.4%July 2024 · 2–7 days: 24.6%July 2024 · 8–14 days: 9.1%July 2024 · 15–21 days: 4.9%July 2024 · 22–28 days: 4.3%July 2024 · > 28 days: 5.3%August 2024 · Same day: 41.7%August 2024 · 1 day: 12.4%August 2024 · 2–7 days: 18.9%August 2024 · 8–14 days: 8.0%August 2024 · 15–21 days: 6.9%August 2024 · 22–28 days: 5.1%August 2024 · > 28 days: 7.0%September 2024 · Same day: 41.5%September 2024 · 1 day: 11.2%September 2024 · 2–7 days: 20.7%September 2024 · 8–14 days: 11.1%September 2024 · 15–21 days: 6.0%September 2024 · 22–28 days: 4.0%September 2024 · > 28 days: 5.4%October 2024 · Same day: 34.5%October 2024 · 1 day: 10.9%October 2024 · 2–7 days: 23.2%October 2024 · 8–14 days: 12.8%October 2024 · 15–21 days: 7.4%October 2024 · 22–28 days: 5.0%October 2024 · > 28 days: 6.3%November 2024 · Same day: 37.0%November 2024 · 1 day: 9.8%November 2024 · 2–7 days: 20.8%November 2024 · 8–14 days: 11.2%November 2024 · 15–21 days: 7.3%November 2024 · 22–28 days: 6.5%November 2024 · > 28 days: 7.4%December 2024 · Same day: 35.2%December 2024 · 1 day: 9.8%December 2024 · 2–7 days: 21.3%December 2024 · 8–14 days: 11.4%December 2024 · 15–21 days: 8.2%December 2024 · 22–28 days: 6.4%December 2024 · > 28 days: 7.8%January 2025 · Same day: 35.1%January 2025 · 1 day: 9.2%January 2025 · 2–7 days: 24.1%January 2025 · 8–14 days: 10.3%January 2025 · 15–21 days: 6.4%January 2025 · 22–28 days: 4.6%January 2025 · > 28 days: 10.3%February 2025 · Same day: 33.8%February 2025 · 1 day: 8.3%February 2025 · 2–7 days: 23.4%February 2025 · 8–14 days: 10.2%February 2025 · 15–21 days: 8.6%February 2025 · 22–28 days: 5.8%February 2025 · > 28 days: 9.8%March 2025 · Same day: 31.5%March 2025 · 1 day: 8.4%March 2025 · 2–7 days: 22.1%March 2025 · 8–14 days: 13.2%March 2025 · 15–21 days: 8.2%March 2025 · 22–28 days: 6.2%March 2025 · > 28 days: 10.5%April 2025 · Same day: 35.2%April 2025 · 1 day: 9.5%April 2025 · 2–7 days: 16.9%April 2025 · 8–14 days: 12.8%April 2025 · 15–21 days: 10.0%April 2025 · 22–28 days: 6.1%April 2025 · > 28 days: 9.6%May 2025 · Same day: 40.6%May 2025 · 1 day: 8.4%May 2025 · 2–7 days: 15.6%May 2025 · 8–14 days: 10.3%May 2025 · 15–21 days: 6.7%May 2025 · 22–28 days: 6.0%May 2025 · > 28 days: 12.5%June 2025 · Same day: 51.4%June 2025 · 1 day: 5.7%June 2025 · 2–7 days: 15.2%June 2025 · 8–14 days: 8.8%June 2025 · 15–21 days: 5.2%June 2025 · 22–28 days: 4.2%June 2025 · > 28 days: 9.5%July 2025 · Same day: 49.1%July 2025 · 1 day: 7.1%July 2025 · 2–7 days: 15.6%July 2025 · 8–14 days: 9.0%July 2025 · 15–21 days: 5.3%July 2025 · 22–28 days: 4.6%July 2025 · > 28 days: 9.3%August 2025 · Same day: 51.2%August 2025 · 1 day: 7.7%August 2025 · 2–7 days: 13.6%August 2025 · 8–14 days: 8.3%August 2025 · 15–21 days: 5.7%August 2025 · 22–28 days: 3.7%August 2025 · > 28 days: 9.8%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 48/100
  • Very high demand (>500 appts/1K)
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+5.8%
Face-to-face %-6.7%
Telephone %-9.9%
Same-day %+10%
Appts per 1K+5.8%
Triage %+40.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the most striking figure is the sharp rise in triage percentage, which is now at 28.4%. This is significantly higher than the practice's trailing average of 8.3%.

Several trends and step changes are worth noting. Firstly, the triage percentage has seen a consistent upward trend, with a notable increase of 176.6% in 2025-06. Secondly, the same-day appointment percentage has also risen, increasing by 10% this month. Lastly, the DNA rate has decreased by 33.3% in 2025-05.

To investigate these changes, the practice manager should review the triage process to understand the increase and verify if the rise in same-day appointments aligns with any recent policy changes or operational adjustments. Additionally, examining the factors contributing to the reduced DNA rate could provide insights into improving patient attendance.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-08
value 28.4 · avg 8.3 ± 9.1
sameDayPct2025-08
value 51.2 · avg 38.9 ± 5.9
triagePct2025-07
value 25.6 · avg 7.4 ± 7.8
sameDayPct2025-07
value 49.1 · avg 38 ± 5.1
total2025-07
value 7563 · avg 5746.2 ± 686
triagePct2025-06
value 27.7 · avg 6.3 ± 5.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-06
10 → 27.7 (+176.6%)
triagePct2025-05
0.9 → 10 (+979.1%)
dnaRate2025-05
2.1 → 1.4 (-33.3%)
triagePct2025-04
1.8 → 0.9 (-47.6%)
triagePct2024-10
9.6 → 2 (-79.4%)
dnaRate2024-10
1.2 → 1.6 (+33.3%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-03-23 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-03-23.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

7.24

Nurse FTE

2.07

Direct Patient Care FTE

8.53

Admin FTE

21.03

1 practices reporting · 100.0% coverage

Staff group mix

GP7.2 FTE · 19%
Nurse2.1 FTE · 5%
Direct Patient Care8.5 FTE · 22%
Admin21.0 FTE · 54%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP7.24 FTE · 11 headcount
Partner2.68 FTE (37%) · 4 hc
Salaried1.15 FTE (16%) · 3 hc
Training (ST/F)3.20 FTE (44%) · 3 hc
Retainer0.21 FTE (3%) · 1 hc
Nurses2.07 FTE · 4 headcount
Practice Nurse2.07 FTE (100%) · 4 hc
Admin / Non-clinical21.03 FTE · 33 headcount
Management1.00 FTE (5%) · 1 hc
Reception / Admin10.48 FTE (50%) · 16 hc
Other9.55 FTE (45%) · 16 hc
Direct Patient Care8.54 FTE · 11 headcount
HCA / Nursing Assistant1.95 FTE (23%) · 3 hc
Paramedic2.00 FTE (23%) · 2 hc
Other4.59 FTE (54%) · 6 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03081624GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 6 FTEGP · 2024-09: 6 FTEGP · 2024-10: 7 FTEGP · 2024-11: 7 FTEGP · 2024-12: 6 FTEGP · 2025-01: 7 FTEGP · 2025-02: 7 FTEGP · 2025-03: 7 FTEGP · 2025-04: 7 FTEGP · 2025-05: 7 FTEGP · 2025-06: 7 FTEGP · 2025-07: 7 FTEGP · 2025-08: 7 FTEGP · 2025-09: 7 FTEGP · 2025-10: 7 FTEGP · 2025-11: 7 FTEGP · 2025-12: 6 FTEGP · 2026-01: 6 FTEGP · 2026-02: 7 FTEGP · 2026-03: 7 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 3 FTENurse · 2024-12: 3 FTENurse · 2025-01: 3 FTENurse · 2025-02: 3 FTENurse · 2025-03: 3 FTENurse · 2025-04: 3 FTENurse · 2025-05: 3 FTENurse · 2025-06: 3 FTENurse · 2025-07: 3 FTENurse · 2025-08: 3 FTENurse · 2025-09: 3 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 7 FTEDPC · 2024-04: 7 FTEDPC · 2024-05: 7 FTEDPC · 2024-06: 6 FTEDPC · 2024-07: 6 FTEDPC · 2024-08: 6 FTEDPC · 2024-09: 6 FTEDPC · 2024-10: 6 FTEDPC · 2024-11: 7 FTEDPC · 2024-12: 7 FTEDPC · 2025-01: 7 FTEDPC · 2025-02: 7 FTEDPC · 2025-03: 7 FTEDPC · 2025-04: 7 FTEDPC · 2025-05: 7 FTEDPC · 2025-06: 7 FTEDPC · 2025-07: 8 FTEDPC · 2025-08: 8 FTEDPC · 2025-09: 8 FTEDPC · 2025-10: 8 FTEDPC · 2025-11: 8 FTEDPC · 2025-12: 8 FTEDPC · 2026-01: 8 FTEDPC · 2026-02: 8 FTEDPC · 2026-03: 9 FTEAdmin · 2024-03: 16 FTEAdmin · 2024-04: 16 FTEAdmin · 2024-05: 16 FTEAdmin · 2024-06: 18 FTEAdmin · 2024-07: 18 FTEAdmin · 2024-08: 18 FTEAdmin · 2024-09: 18 FTEAdmin · 2024-10: 18 FTEAdmin · 2024-11: 20 FTEAdmin · 2024-12: 20 FTEAdmin · 2025-01: 20 FTEAdmin · 2025-02: 20 FTEAdmin · 2025-03: 20 FTEAdmin · 2025-04: 20 FTEAdmin · 2025-05: 20 FTEAdmin · 2025-06: 21 FTEAdmin · 2025-07: 21 FTEAdmin · 2025-08: 20 FTEAdmin · 2025-09: 20 FTEAdmin · 2025-10: 20 FTEAdmin · 2025-11: 21 FTEAdmin · 2025-12: 21 FTEAdmin · 2026-01: 20 FTEAdmin · 2026-02: 21 FTEAdmin · 2026-03: 21 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good84.0%
Phone easy56.3%
Website easy63.5%
100.0% coverage

Prescribing volume

2.54

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.