GP Practice

Amicus Health

L83085

Compare to

Registered patients

18,665

NHS Digital list size

GP FTE

21.19

NHS Digital workforce

Patients per GP FTE

881

Items per patient

1.69

prescribing volume

GPPS overall good

81.9%

patient experience

Access KPIs · August 2025

Same-day %

41.9%

Month: August 2025

Appts per 1K patients

412

all bookings (incl. triage)

Patient contacts per 1K

398

F2F + phone + video only

28+ day backlog

2.2%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face60.1%
Telephone27.5%
Video / online9.0%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %41.9%43.0%-1.1%
Face-to-face %60.1%58.4%+1.7%
Telephone %27.5%21.9%+5.6%
Appts per 1K411.8479.7-67.9
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080285684Same-day % · 2023-08: 37.9%Same-day % · 2023-09: 38.1%Same-day % · 2023-10: 27.9%Same-day % · 2023-12: 40.5%Same-day % · 2024-01: 39.6%Same-day % · 2024-02: 39.5%Same-day % · 2024-03: 40.7%Same-day % · 2024-04: 40.1%Same-day % · 2024-05: 40.7%Same-day % · 2024-06: 40.0%Same-day % · 2024-07: 39.5%Same-day % · 2024-08: 40.7%Same-day % · 2024-09: 37.3%Same-day % · 2024-10: 28.0%Same-day % · 2024-11: 36.3%Same-day % · 2024-12: 41.6%Same-day % · 2025-01: 40.0%Same-day % · 2025-02: 38.8%Same-day % · 2025-03: 41.9%Same-day % · 2025-04: 37.1%Same-day % · 2025-05: 40.5%Same-day % · 2025-06: 37.8%Same-day % · 2025-07: 37.8%Same-day % · 2025-08: 41.9%F2F % · 2023-08: 63.5%F2F % · 2023-09: 62.1%F2F % · 2023-10: 75.1%F2F % · 2023-12: 64.7%F2F % · 2024-01: 64.6%F2F % · 2024-02: 63.1%F2F % · 2024-03: 62.3%F2F % · 2024-04: 63.6%F2F % · 2024-05: 61.6%F2F % · 2024-06: 62.7%F2F % · 2024-07: 61.3%F2F % · 2024-08: 59.6%F2F % · 2024-09: 63.8%F2F % · 2024-10: 72.2%F2F % · 2024-11: 62.9%F2F % · 2024-12: 62.2%F2F % · 2025-01: 60.0%F2F % · 2025-02: 59.8%F2F % · 2025-03: 59.3%F2F % · 2025-04: 61.4%F2F % · 2025-05: 72.9%F2F % · 2025-06: 64.0%F2F % · 2025-07: 60.8%F2F % · 2025-08: 60.1%Phone % · 2023-08: 34.3%Phone % · 2023-09: 36.0%Phone % · 2023-10: 23.5%Phone % · 2023-12: 33.6%Phone % · 2024-01: 32.8%Phone % · 2024-02: 33.4%Phone % · 2024-03: 34.3%Phone % · 2024-04: 31.5%Phone % · 2024-05: 32.7%Phone % · 2024-06: 32.1%Phone % · 2024-07: 31.7%Phone % · 2024-08: 32.9%Phone % · 2024-09: 30.6%Phone % · 2024-10: 23.1%Phone % · 2024-11: 29.6%Phone % · 2024-12: 29.5%Phone % · 2025-01: 31.8%Phone % · 2025-02: 32.2%Phone % · 2025-03: 28.3%Phone % · 2025-04: 26.4%Phone % · 2025-05: 13.6%Phone % · 2025-06: 22.3%Phone % · 2025-07: 26.7%Phone % · 2025-08: 27.5%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.8%Video % · 2024-02: 1.9%Video % · 2024-03: 1.8%Video % · 2024-04: 3.1%Video % · 2024-05: 4.2%Video % · 2024-06: 3.6%Video % · 2024-07: 5.0%Video % · 2024-08: 5.7%Video % · 2024-09: 4.2%Video % · 2024-10: 3.0%Video % · 2024-11: 4.7%Video % · 2024-12: 5.1%Video % · 2025-01: 5.2%Video % · 2025-02: 5.3%Video % · 2025-03: 8.4%Video % · 2025-04: 8.6%Video % · 2025-05: 10.1%Video % · 2025-06: 9.6%Video % · 2025-07: 9.0%Video % · 2025-08: 9.0%Triage % · 2023-08: 2.0%Triage % · 2023-09: 1.9%Triage % · 2023-10: 1.2%Triage % · 2023-12: 1.3%Triage % · 2024-01: 1.9%Triage % · 2024-02: 2.0%Triage % · 2024-03: 2.5%Triage % · 2024-04: 2.3%Triage % · 2024-05: 2.1%Triage % · 2024-06: 2.0%Triage % · 2024-07: 1.8%Triage % · 2024-08: 1.9%Triage % · 2024-09: 1.2%Triage % · 2024-10: 1.0%Triage % · 2024-11: 1.6%Triage % · 2024-12: 1.4%Triage % · 2025-01: 2.0%Triage % · 2025-02: 1.7%Triage % · 2025-03: 1.4%Triage % · 2025-04: 1.8%Triage % · 2025-05: 0.2%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-086,8868,99011,09313,1972023-08: 8,331 appointments2023-09: 8,286 appointments2023-10: 12,586 appointments2023-12: 7,497 appointments2024-01: 9,141 appointments2024-02: 8,898 appointments2024-03: 7,811 appointments2024-04: 8,939 appointments2024-05: 8,874 appointments2024-06: 7,987 appointments2024-07: 9,459 appointments2024-08: 8,012 appointments2024-09: 8,738 appointments2024-10: 12,151 appointments2024-11: 9,707 appointments2024-12: 8,452 appointments2025-01: 9,523 appointments2025-02: 8,323 appointments2025-03: 8,709 appointments2025-04: 8,849 appointments2025-05: 8,809 appointments2025-06: 9,098 appointments2025-07: 9,582 appointments2025-08: 7,687 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-083694825947072023-08: 446.3 appts per 1,000 patients2023-09: 443.9 appts per 1,000 patients2023-10: 674.3 appts per 1,000 patients2023-12: 401.7 appts per 1,000 patients2024-01: 489.7 appts per 1,000 patients2024-02: 476.7 appts per 1,000 patients2024-03: 418.5 appts per 1,000 patients2024-04: 478.9 appts per 1,000 patients2024-05: 475.4 appts per 1,000 patients2024-06: 427.9 appts per 1,000 patients2024-07: 506.8 appts per 1,000 patients2024-08: 429.3 appts per 1,000 patients2024-09: 468.1 appts per 1,000 patients2024-10: 651 appts per 1,000 patients2024-11: 520.1 appts per 1,000 patients2024-12: 452.8 appts per 1,000 patients2025-01: 510.2 appts per 1,000 patients2025-02: 445.9 appts per 1,000 patients2025-03: 466.6 appts per 1,000 patients2025-04: 474.1 appts per 1,000 patients2025-05: 472 appts per 1,000 patients2025-06: 487.4 appts per 1,000 patients2025-07: 513.4 appts per 1,000 patients2025-08: 411.8 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 37.9%August 2023 · 1 day: 7.6%August 2023 · 2–7 days: 20.8%August 2023 · 8–14 days: 20.5%August 2023 · 15–21 days: 7.1%August 2023 · 22–28 days: 3.6%August 2023 · > 28 days: 2.5%September 2023 · Same day: 38.1%September 2023 · 1 day: 7.4%September 2023 · 2–7 days: 24.7%September 2023 · 8–14 days: 16.4%September 2023 · 15–21 days: 7.1%September 2023 · 22–28 days: 3.3%September 2023 · > 28 days: 2.9%October 2023 · Same day: 27.9%October 2023 · 1 day: 7.1%October 2023 · 2–7 days: 20.9%October 2023 · 8–14 days: 13.6%October 2023 · 15–21 days: 8.0%October 2023 · 22–28 days: 3.6%October 2023 · > 28 days: 18.9%December 2023 · Same day: 40.5%December 2023 · 1 day: 8.1%December 2023 · 2–7 days: 24.1%December 2023 · 8–14 days: 17.1%December 2023 · 15–21 days: 6.4%December 2023 · 22–28 days: 1.8%December 2023 · > 28 days: 2.1%January 2024 · Same day: 39.6%January 2024 · 1 day: 8.6%January 2024 · 2–7 days: 23.8%January 2024 · 8–14 days: 15.0%January 2024 · 15–21 days: 5.5%January 2024 · 22–28 days: 3.8%January 2024 · > 28 days: 3.6%February 2024 · Same day: 39.5%February 2024 · 1 day: 6.9%February 2024 · 2–7 days: 16.7%February 2024 · 8–14 days: 18.2%February 2024 · 15–21 days: 13.9%February 2024 · 22–28 days: 3.6%February 2024 · > 28 days: 1.2%March 2024 · Same day: 40.7%March 2024 · 1 day: 8.0%March 2024 · 2–7 days: 16.9%March 2024 · 8–14 days: 16.1%March 2024 · 15–21 days: 11.8%March 2024 · 22–28 days: 5.4%March 2024 · > 28 days: 1.2%April 2024 · Same day: 40.1%April 2024 · 1 day: 7.0%April 2024 · 2–7 days: 19.7%April 2024 · 8–14 days: 13.5%April 2024 · 15–21 days: 6.7%April 2024 · 22–28 days: 9.2%April 2024 · > 28 days: 3.7%May 2024 · Same day: 40.7%May 2024 · 1 day: 7.7%May 2024 · 2–7 days: 19.3%May 2024 · 8–14 days: 16.5%May 2024 · 15–21 days: 9.2%May 2024 · 22–28 days: 4.5%May 2024 · > 28 days: 2.1%June 2024 · Same day: 40.0%June 2024 · 1 day: 7.1%June 2024 · 2–7 days: 17.0%June 2024 · 8–14 days: 17.8%June 2024 · 15–21 days: 11.0%June 2024 · 22–28 days: 5.1%June 2024 · > 28 days: 2.1%July 2024 · Same day: 39.5%July 2024 · 1 day: 7.8%July 2024 · 2–7 days: 18.3%July 2024 · 8–14 days: 16.6%July 2024 · 15–21 days: 11.7%July 2024 · 22–28 days: 4.3%July 2024 · > 28 days: 1.8%August 2024 · Same day: 40.7%August 2024 · 1 day: 6.9%August 2024 · 2–7 days: 16.3%August 2024 · 8–14 days: 16.6%August 2024 · 15–21 days: 12.3%August 2024 · 22–28 days: 5.0%August 2024 · > 28 days: 2.2%September 2024 · Same day: 37.3%September 2024 · 1 day: 7.9%September 2024 · 2–7 days: 22.9%September 2024 · 8–14 days: 19.4%September 2024 · 15–21 days: 6.9%September 2024 · 22–28 days: 3.2%September 2024 · > 28 days: 2.4%October 2024 · Same day: 28.0%October 2024 · 1 day: 5.5%October 2024 · 2–7 days: 14.5%October 2024 · 8–14 days: 17.7%October 2024 · 15–21 days: 9.3%October 2024 · 22–28 days: 18.6%October 2024 · > 28 days: 6.3%November 2024 · Same day: 36.3%November 2024 · 1 day: 7.1%November 2024 · 2–7 days: 22.5%November 2024 · 8–14 days: 20.7%November 2024 · 15–21 days: 8.0%November 2024 · 22–28 days: 2.4%November 2024 · > 28 days: 3.1%December 2024 · Same day: 41.6%December 2024 · 1 day: 7.0%December 2024 · 2–7 days: 21.9%December 2024 · 8–14 days: 18.5%December 2024 · 15–21 days: 6.6%December 2024 · 22–28 days: 2.8%December 2024 · > 28 days: 1.6%January 2025 · Same day: 40.0%January 2025 · 1 day: 7.3%January 2025 · 2–7 days: 24.0%January 2025 · 8–14 days: 14.5%January 2025 · 15–21 days: 5.6%January 2025 · 22–28 days: 4.3%January 2025 · > 28 days: 4.4%February 2025 · Same day: 38.8%February 2025 · 1 day: 7.6%February 2025 · 2–7 days: 18.1%February 2025 · 8–14 days: 18.3%February 2025 · 15–21 days: 11.2%February 2025 · 22–28 days: 3.8%February 2025 · > 28 days: 2.2%March 2025 · Same day: 41.9%March 2025 · 1 day: 6.9%March 2025 · 2–7 days: 15.4%March 2025 · 8–14 days: 18.0%March 2025 · 15–21 days: 12.1%March 2025 · 22–28 days: 3.6%March 2025 · > 28 days: 2.0%April 2025 · Same day: 37.1%April 2025 · 1 day: 7.1%April 2025 · 2–7 days: 15.1%April 2025 · 8–14 days: 17.0%April 2025 · 15–21 days: 15.5%April 2025 · 22–28 days: 6.9%April 2025 · > 28 days: 1.2%May 2025 · Same day: 40.5%May 2025 · 1 day: 7.3%May 2025 · 2–7 days: 14.9%May 2025 · 8–14 days: 15.1%May 2025 · 15–21 days: 13.8%May 2025 · 22–28 days: 5.2%May 2025 · > 28 days: 3.2%June 2025 · Same day: 37.8%June 2025 · 1 day: 6.3%June 2025 · 2–7 days: 17.9%June 2025 · 8–14 days: 19.6%June 2025 · 15–21 days: 12.8%June 2025 · 22–28 days: 3.6%June 2025 · > 28 days: 2.0%July 2025 · Same day: 37.8%July 2025 · 1 day: 5.8%July 2025 · 2–7 days: 18.6%July 2025 · 8–14 days: 22.8%July 2025 · 15–21 days: 9.8%July 2025 · 22–28 days: 3.8%July 2025 · > 28 days: 1.5%August 2025 · Same day: 41.9%August 2025 · 1 day: 5.6%August 2025 · 2–7 days: 15.1%August 2025 · 8–14 days: 16.1%August 2025 · 15–21 days: 13.8%August 2025 · 22–28 days: 5.4%August 2025 · > 28 days: 2.2%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 41/100
  • High demand (>400 appts/1K)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.9%
Face-to-face %-0.3%
Telephone %+0.7%
Same-day %0%
Appts per 1K-0.9%
Triage %-63.5%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, Amicus Health saw a notable increase in DNA rate, rising by 1.2% compared to the practice's trailing average. The practice also experienced a significant rise in telephone appointments, with a 64% increase in June. Additionally, there was a sharp decline in triage appointments, dropping to zero in June.

Several trends and step changes are worth noting. The most significant is the substantial increase in telephone appointments, which rose by 64% in June. This could indicate a shift in patient preference or a change in the practice's recording policy. Another notable trend is the consistent decline in triage appointments, which dropped to zero in June. This could suggest a workflow change or operational pressure affecting triage processes.

To investigate these signals, the practice manager should review the shift in telephone appointments to understand if it aligns with a system change or a change in patient behavior. Additionally, verifying the dip in triage appointments in June is crucial to ensure it is not a recording artefact and to identify any underlying issues affecting triage processes.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-07
value 0 · avg 1.3 ± 0.6
triagePct2025-06
value 0 · avg 1.5 ± 0.5
triagePct2025-05
value 0.2 · avg 1.6 ± 0.3
phonePct2025-05
value 13.6 · avg 30.1 ± 2.8
f2fPct2025-05
value 72.9 · avg 62.2 ± 3.3
triagePct2024-10
value 1 · avg 1.8 ± 0.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

phonePct2025-06
13.6 → 22.3 (+64%)
triagePct2025-06
0.2 → 0 (-100%)
phonePct2025-05
26.4 → 13.6 (-48.5%)
triagePct2025-05
1.8 → 0.2 (-89.3%)
triagePct2025-04
1.4 → 1.8 (+30.1%)
videoPct2025-03
5.3 → 8.4 (+58.5%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

lowscore 39/100medium confidence
Last inspection: 2024-09-20 · 19 months ago
  • Current rating is outstanding, and the latest CQC assessment date is 2024-09-20 (19 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

21.19

Nurse FTE

4.42

Direct Patient Care FTE

3.25

Admin FTE

24.52

1 practices reporting · 100.0% coverage

Staff group mix

GP21.2 FTE · 40%
Nurse4.4 FTE · 8%
Direct Patient Care3.3 FTE · 6%
Admin24.5 FTE · 46%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP21.19 FTE · 33 headcount
Partner6.12 FTE (29%) · 8 hc
Salaried7.76 FTE (37%) · 17 hc
Training (ST/F)6.83 FTE (32%) · 7 hc
Retainer0.48 FTE (2%) · 1 hc
Nurses4.42 FTE · 7 headcount
Practice Nurse3.94 FTE (89%) · 6 hc
Other0.48 FTE (11%) · 1 hc
Admin / Non-clinical24.51 FTE · 35 headcount
Management3.85 FTE (16%) · 5 hc
Reception / Admin11.95 FTE (49%) · 18 hc
Estates / Ancillary1.01 FTE (4%) · 1 hc
Other7.70 FTE (31%) · 11 hc
Direct Patient Care3.25 FTE · 5 headcount
HCA / Nursing Assistant3.25 FTE (100%) · 5 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030122335GP · 2024-03: 20 FTEGP · 2024-04: 22 FTEGP · 2024-05: 23 FTEGP · 2024-06: 23 FTEGP · 2024-07: 23 FTEGP · 2024-08: 22 FTEGP · 2024-09: 23 FTEGP · 2024-10: 23 FTEGP · 2024-11: 23 FTEGP · 2024-12: 23 FTEGP · 2025-01: 24 FTEGP · 2025-02: 23 FTEGP · 2025-03: 23 FTEGP · 2025-04: 21 FTEGP · 2025-05: 24 FTEGP · 2025-06: 24 FTEGP · 2025-07: 21 FTEGP · 2025-08: 22 FTEGP · 2025-09: 23 FTEGP · 2025-10: 23 FTEGP · 2025-11: 21 FTEGP · 2025-12: 22 FTEGP · 2026-01: 22 FTEGP · 2026-02: 22 FTEGP · 2026-03: 21 FTENurse · 2024-03: 5 FTENurse · 2024-04: 5 FTENurse · 2024-05: 5 FTENurse · 2024-06: 5 FTENurse · 2024-07: 5 FTENurse · 2024-08: 5 FTENurse · 2024-09: 5 FTENurse · 2024-10: 5 FTENurse · 2024-11: 5 FTENurse · 2024-12: 5 FTENurse · 2025-01: 5 FTENurse · 2025-02: 5 FTENurse · 2025-03: 5 FTENurse · 2025-04: 4 FTENurse · 2025-05: 4 FTENurse · 2025-06: 5 FTENurse · 2025-07: 5 FTENurse · 2025-08: 5 FTENurse · 2025-09: 5 FTENurse · 2025-10: 4 FTENurse · 2025-11: 4 FTENurse · 2025-12: 4 FTENurse · 2026-01: 5 FTENurse · 2026-02: 4 FTENurse · 2026-03: 4 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 3 FTEDPC · 2024-11: 3 FTEDPC · 2024-12: 3 FTEDPC · 2025-01: 3 FTEDPC · 2025-02: 3 FTEDPC · 2025-03: 3 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 3 FTEDPC · 2025-08: 3 FTEDPC · 2025-09: 3 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 3 FTEAdmin · 2024-03: 30 FTEAdmin · 2024-04: 30 FTEAdmin · 2024-05: 30 FTEAdmin · 2024-06: 30 FTEAdmin · 2024-07: 31 FTEAdmin · 2024-08: 31 FTEAdmin · 2024-09: 29 FTEAdmin · 2024-10: 31 FTEAdmin · 2024-11: 31 FTEAdmin · 2024-12: 30 FTEAdmin · 2025-01: 30 FTEAdmin · 2025-02: 30 FTEAdmin · 2025-03: 30 FTEAdmin · 2025-04: 29 FTEAdmin · 2025-05: 30 FTEAdmin · 2025-06: 30 FTEAdmin · 2025-07: 25 FTEAdmin · 2025-08: 26 FTEAdmin · 2025-09: 25 FTEAdmin · 2025-10: 26 FTEAdmin · 2025-11: 26 FTEAdmin · 2025-12: 25 FTEAdmin · 2026-01: 25 FTEAdmin · 2026-02: 25 FTEAdmin · 2026-03: 25 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good81.9%
Phone easy47.7%
Website easy93.3%
100.0% coverage

Prescribing volume

1.69

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.