GP Practice

Wyndham House Surgery

L83134

Compare to

Registered patients

4,055

NHS Digital list size

GP FTE

3.23

NHS Digital workforce

Patients per GP FTE

1,255

Items per patient

2.16

prescribing volume

GPPS overall good

94.9%

patient experience

Access KPIs · August 2025

Same-day %

33.8%

Month: August 2025

Appts per 1K patients

388

all bookings (incl. triage)

Patient contacts per 1K

386

F2F + phone + video only

28+ day backlog

3.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face73.7%
Telephone25.7%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %33.8%43.0%-9.2%
Face-to-face %73.7%58.4%+15.3%
Telephone %25.7%21.9%+3.8%
Appts per 1K387.9479.7-91.8
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080326597Same-day % · 2023-08: 32.2%Same-day % · 2023-09: 32.1%Same-day % · 2023-10: 53.7%Same-day % · 2023-12: 34.9%Same-day % · 2024-01: 31.8%Same-day % · 2024-02: 33.2%Same-day % · 2024-03: 35.1%Same-day % · 2024-04: 37.7%Same-day % · 2024-05: 44.8%Same-day % · 2024-06: 33.0%Same-day % · 2024-07: 33.6%Same-day % · 2024-08: 33.7%Same-day % · 2024-09: 33.1%Same-day % · 2024-10: 50.7%Same-day % · 2024-11: 34.8%Same-day % · 2024-12: 34.2%Same-day % · 2025-01: 31.3%Same-day % · 2025-02: 31.1%Same-day % · 2025-03: 30.5%Same-day % · 2025-04: 31.4%Same-day % · 2025-05: 34.5%Same-day % · 2025-06: 31.5%Same-day % · 2025-07: 29.9%Same-day % · 2025-08: 33.8%F2F % · 2023-08: 81.3%F2F % · 2023-09: 80.2%F2F % · 2023-10: 86.7%F2F % · 2023-12: 80.0%F2F % · 2024-01: 80.7%F2F % · 2024-02: 81.6%F2F % · 2024-03: 82.3%F2F % · 2024-04: 81.1%F2F % · 2024-05: 82.8%F2F % · 2024-06: 79.9%F2F % · 2024-07: 79.7%F2F % · 2024-08: 78.6%F2F % · 2024-09: 78.5%F2F % · 2024-10: 86.2%F2F % · 2024-11: 78.7%F2F % · 2024-12: 79.3%F2F % · 2025-01: 77.1%F2F % · 2025-02: 77.9%F2F % · 2025-03: 73.4%F2F % · 2025-04: 76.7%F2F % · 2025-05: 73.1%F2F % · 2025-06: 76.4%F2F % · 2025-07: 76.9%F2F % · 2025-08: 73.7%Phone % · 2023-08: 18.3%Phone % · 2023-09: 19.2%Phone % · 2023-10: 12.9%Phone % · 2023-12: 19.2%Phone % · 2024-01: 18.1%Phone % · 2024-02: 17.3%Phone % · 2024-03: 17.2%Phone % · 2024-04: 18.1%Phone % · 2024-05: 16.5%Phone % · 2024-06: 19.4%Phone % · 2024-07: 19.4%Phone % · 2024-08: 20.9%Phone % · 2024-09: 20.3%Phone % · 2024-10: 13.1%Phone % · 2024-11: 20.2%Phone % · 2024-12: 20.1%Phone % · 2025-01: 21.8%Phone % · 2025-02: 21.1%Phone % · 2025-03: 25.5%Phone % · 2025-04: 22.9%Phone % · 2025-05: 25.8%Phone % · 2025-06: 23.1%Phone % · 2025-07: 22.8%Phone % · 2025-08: 25.7%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-081,3591,9422,5263,1092023-08: 1,613 appointments2023-09: 1,672 appointments2023-10: 2,585 appointments2023-12: 1,528 appointments2024-01: 1,989 appointments2024-02: 1,899 appointments2024-03: 1,894 appointments2024-04: 1,910 appointments2024-05: 2,386 appointments2024-06: 1,728 appointments2024-07: 1,886 appointments2024-08: 1,702 appointments2024-09: 1,981 appointments2024-10: 2,940 appointments2024-11: 1,937 appointments2024-12: 1,900 appointments2025-01: 2,081 appointments2025-02: 1,826 appointments2025-03: 1,860 appointments2025-04: 1,783 appointments2025-05: 1,698 appointments2025-06: 1,847 appointments2025-07: 1,915 appointments2025-08: 1,573 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-083354796237672023-08: 397.8 appts per 1,000 patients2023-09: 412.3 appts per 1,000 patients2023-10: 637.5 appts per 1,000 patients2023-12: 376.8 appts per 1,000 patients2024-01: 490.5 appts per 1,000 patients2024-02: 468.3 appts per 1,000 patients2024-03: 467.1 appts per 1,000 patients2024-04: 471 appts per 1,000 patients2024-05: 588.4 appts per 1,000 patients2024-06: 426.1 appts per 1,000 patients2024-07: 465.1 appts per 1,000 patients2024-08: 419.7 appts per 1,000 patients2024-09: 488.5 appts per 1,000 patients2024-10: 725 appts per 1,000 patients2024-11: 477.7 appts per 1,000 patients2024-12: 468.6 appts per 1,000 patients2025-01: 513.2 appts per 1,000 patients2025-02: 450.3 appts per 1,000 patients2025-03: 458.7 appts per 1,000 patients2025-04: 439.7 appts per 1,000 patients2025-05: 418.7 appts per 1,000 patients2025-06: 455.5 appts per 1,000 patients2025-07: 472.3 appts per 1,000 patients2025-08: 387.9 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 32.2%August 2023 · 1 day: 11.7%August 2023 · 2–7 days: 24.9%August 2023 · 8–14 days: 19.4%August 2023 · 15–21 days: 5.0%August 2023 · 22–28 days: 4.2%August 2023 · > 28 days: 2.7%September 2023 · Same day: 32.1%September 2023 · 1 day: 9.8%September 2023 · 2–7 days: 29.7%September 2023 · 8–14 days: 17.0%September 2023 · 15–21 days: 5.7%September 2023 · 22–28 days: 3.3%September 2023 · > 28 days: 2.3%October 2023 · Same day: 53.7%October 2023 · 1 day: 8.1%October 2023 · 2–7 days: 19.8%October 2023 · 8–14 days: 11.7%October 2023 · 15–21 days: 3.1%October 2023 · 22–28 days: 2.4%October 2023 · > 28 days: 1.3%December 2023 · Same day: 34.9%December 2023 · 1 day: 10.8%December 2023 · 2–7 days: 28.7%December 2023 · 8–14 days: 16.2%December 2023 · 15–21 days: 4.6%December 2023 · 22–28 days: 2.8%December 2023 · > 28 days: 1.9%January 2024 · Same day: 31.8%January 2024 · 1 day: 8.9%January 2024 · 2–7 days: 30.3%January 2024 · 8–14 days: 17.4%January 2024 · 15–21 days: 5.9%January 2024 · 22–28 days: 3.3%January 2024 · > 28 days: 2.4%February 2024 · Same day: 33.2%February 2024 · 1 day: 9.2%February 2024 · 2–7 days: 28.3%February 2024 · 8–14 days: 20.5%February 2024 · 15–21 days: 4.5%February 2024 · 22–28 days: 2.6%February 2024 · > 28 days: 1.6%March 2024 · Same day: 35.1%March 2024 · 1 day: 9.5%March 2024 · 2–7 days: 22.2%March 2024 · 8–14 days: 23.0%March 2024 · 15–21 days: 5.2%March 2024 · 22–28 days: 2.9%March 2024 · > 28 days: 2.1%April 2024 · Same day: 37.7%April 2024 · 1 day: 9.6%April 2024 · 2–7 days: 21.6%April 2024 · 8–14 days: 18.9%April 2024 · 15–21 days: 6.5%April 2024 · 22–28 days: 3.1%April 2024 · > 28 days: 2.5%May 2024 · Same day: 44.8%May 2024 · 1 day: 8.3%May 2024 · 2–7 days: 17.8%May 2024 · 8–14 days: 17.5%May 2024 · 15–21 days: 5.6%May 2024 · 22–28 days: 3.3%May 2024 · > 28 days: 2.6%June 2024 · Same day: 33.0%June 2024 · 1 day: 8.4%June 2024 · 2–7 days: 24.4%June 2024 · 8–14 days: 21.2%June 2024 · 15–21 days: 5.9%June 2024 · 22–28 days: 3.7%June 2024 · > 28 days: 3.3%July 2024 · Same day: 33.6%July 2024 · 1 day: 8.9%July 2024 · 2–7 days: 25.7%July 2024 · 8–14 days: 18.2%July 2024 · 15–21 days: 6.1%July 2024 · 22–28 days: 4.5%July 2024 · > 28 days: 3.1%August 2024 · Same day: 33.7%August 2024 · 1 day: 10.2%August 2024 · 2–7 days: 26.1%August 2024 · 8–14 days: 9.2%August 2024 · 15–21 days: 10.3%August 2024 · 22–28 days: 5.5%August 2024 · > 28 days: 5.0%September 2024 · Same day: 33.1%September 2024 · 1 day: 9.6%September 2024 · 2–7 days: 23.8%September 2024 · 8–14 days: 14.9%September 2024 · 15–21 days: 8.6%September 2024 · 22–28 days: 4.3%September 2024 · > 28 days: 5.6%October 2024 · Same day: 50.7%October 2024 · 1 day: 8.0%October 2024 · 2–7 days: 17.6%October 2024 · 8–14 days: 12.5%October 2024 · 15–21 days: 4.2%October 2024 · 22–28 days: 3.6%October 2024 · > 28 days: 3.4%November 2024 · Same day: 34.8%November 2024 · 1 day: 9.0%November 2024 · 2–7 days: 26.8%November 2024 · 8–14 days: 15.0%November 2024 · 15–21 days: 6.1%November 2024 · 22–28 days: 3.8%November 2024 · > 28 days: 4.4%December 2024 · Same day: 34.2%December 2024 · 1 day: 9.2%December 2024 · 2–7 days: 26.3%December 2024 · 8–14 days: 17.8%December 2024 · 15–21 days: 6.0%December 2024 · 22–28 days: 3.5%December 2024 · > 28 days: 3.1%January 2025 · Same day: 31.3%January 2025 · 1 day: 9.5%January 2025 · 2–7 days: 32.4%January 2025 · 8–14 days: 15.4%January 2025 · 15–21 days: 4.6%January 2025 · 22–28 days: 3.1%January 2025 · > 28 days: 3.7%February 2025 · Same day: 31.1%February 2025 · 1 day: 11.3%February 2025 · 2–7 days: 25.8%February 2025 · 8–14 days: 19.8%February 2025 · 15–21 days: 5.4%February 2025 · 22–28 days: 4.1%February 2025 · > 28 days: 2.5%March 2025 · Same day: 30.5%March 2025 · 1 day: 8.7%March 2025 · 2–7 days: 27.6%March 2025 · 8–14 days: 20.9%March 2025 · 15–21 days: 5.9%March 2025 · 22–28 days: 4.0%March 2025 · > 28 days: 2.4%April 2025 · Same day: 31.4%April 2025 · 1 day: 10.4%April 2025 · 2–7 days: 28.0%April 2025 · 8–14 days: 16.1%April 2025 · 15–21 days: 7.5%April 2025 · 22–28 days: 3.7%April 2025 · > 28 days: 3.0%May 2025 · Same day: 34.5%May 2025 · 1 day: 9.1%May 2025 · 2–7 days: 26.9%May 2025 · 8–14 days: 19.1%May 2025 · 15–21 days: 5.4%May 2025 · 22–28 days: 2.4%May 2025 · > 28 days: 2.7%June 2025 · Same day: 31.5%June 2025 · 1 day: 9.0%June 2025 · 2–7 days: 31.1%June 2025 · 8–14 days: 18.1%June 2025 · 15–21 days: 5.1%June 2025 · 22–28 days: 2.7%June 2025 · > 28 days: 2.5%July 2025 · Same day: 29.9%July 2025 · 1 day: 10.8%July 2025 · 2–7 days: 31.4%July 2025 · 8–14 days: 17.6%July 2025 · 15–21 days: 4.0%July 2025 · 22–28 days: 3.4%July 2025 · > 28 days: 2.9%August 2025 · Same day: 33.8%August 2025 · 1 day: 9.9%August 2025 · 2–7 days: 28.6%August 2025 · 8–14 days: 16.0%August 2025 · 15–21 days: 5.5%August 2025 · 22–28 days: 3.1%August 2025 · > 28 days: 3.1%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 41/100
  • High demand (>400 appts/1K)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.4%
Face-to-face %+0.2%
Telephone %-0.2%
Same-day %+0.8%
Appts per 1K-1.4%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, Wyndham House Surgery saw a notable increase in DNA rate, rising by 35.7% from 1.4% to 1.9%. This is the most significant change compared to the practice's trailing average.

Several trends emerged in the data. The DNA rate has been increasing steadily, with a significant jump in 2025-06. The phone percentage has also been fluctuating, with a notable increase in 2024-11 and a decrease in 2024-10. The same-day percentage has been rising, indicating a potential shift in patient demand or practice policy.

To investigate these trends, the practice manager should review the DNA rate increase to understand its causes and impact. Additionally, examining the phone percentage fluctuations could reveal changes in patient communication preferences or operational adjustments.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-03
value 25.5 · avg 19 ± 2.3
f2fPct2025-03
value 73.4 · avg 80.2 ± 2.4
sameDayPct2024-10
value 50.7 · avg 36.4 ± 6.2
phonePct2024-10
value 13.1 · avg 18.2 ± 2
f2fPct2024-10
value 86.2 · avg 81 ± 2.1
total2024-10
value 2940 · avg 1930 ± 284.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-06
1.4 → 1.9 (+35.7%)
phonePct2024-11
13.1 → 20.2 (+54.2%)
phonePct2024-10
20.3 → 13.1 (-35.5%)
dnaRate2024-08
1.3 → 1.8 (+38.5%)
phonePct2023-12
12.9 → 19.2 (+48.8%)
phonePct2023-10
19.2 → 12.9 (-32.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 47/100medium confidence
Last inspection: 2015-08-26 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2015-08-26.
  • Current rating is outstanding, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

3.23

Nurse FTE

0.56

Direct Patient Care FTE

4.39

Admin FTE

2.27

1 practices reporting · 100.0% coverage

Staff group mix

GP3.2 FTE · 31%
Nurse0.6 FTE · 5%
Direct Patient Care4.4 FTE · 42%
Admin2.3 FTE · 22%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.23 FTE · 6 headcount
Partner1.33 FTE (41%) · 2 hc
Salaried1.90 FTE (59%) · 4 hc
Nurses0.56 FTE · 1 headcount
Practice Nurse0.56 FTE (100%) · 1 hc
Admin / Non-clinical2.27 FTE · 5 headcount
Management0.67 FTE (30%) · 1 hc
Other1.60 FTE (70%) · 4 hc
Direct Patient Care4.39 FTE · 6 headcount
Pharmacist0.80 FTE (18%) · 1 hc
Other3.59 FTE (82%) · 5 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030246GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 4 FTEGP · 2024-09: 4 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 4 FTEGP · 2025-03: 4 FTEGP · 2025-04: 4 FTEGP · 2025-05: 4 FTEGP · 2025-06: 4 FTEGP · 2025-07: 4 FTEGP · 2025-08: 4 FTEGP · 2025-09: 4 FTEGP · 2025-10: 4 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 5 FTEDPC · 2024-04: 5 FTEDPC · 2024-05: 5 FTEDPC · 2024-06: 5 FTEDPC · 2024-07: 5 FTEDPC · 2024-08: 5 FTEDPC · 2024-09: 6 FTEDPC · 2024-10: 6 FTEDPC · 2024-11: 6 FTEDPC · 2024-12: 6 FTEDPC · 2025-01: 6 FTEDPC · 2025-02: 6 FTEDPC · 2025-03: 5 FTEDPC · 2025-04: 5 FTEDPC · 2025-05: 4 FTEDPC · 2025-06: 4 FTEDPC · 2025-07: 4 FTEDPC · 2025-08: 4 FTEDPC · 2025-09: 4 FTEDPC · 2025-10: 4 FTEDPC · 2025-11: 4 FTEDPC · 2025-12: 4 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 2 FTEAdmin · 2024-04: 2 FTEAdmin · 2024-05: 2 FTEAdmin · 2024-06: 2 FTEAdmin · 2024-07: 2 FTEAdmin · 2024-08: 2 FTEAdmin · 2024-09: 2 FTEAdmin · 2024-10: 2 FTEAdmin · 2024-11: 2 FTEAdmin · 2024-12: 2 FTEAdmin · 2025-01: 2 FTEAdmin · 2025-02: 2 FTEAdmin · 2025-03: 2 FTEAdmin · 2025-04: 2 FTEAdmin · 2025-05: 1 FTEAdmin · 2025-06: 1 FTEAdmin · 2025-07: 1 FTEAdmin · 2025-08: 1 FTEAdmin · 2025-09: 2 FTEAdmin · 2025-10: 2 FTEAdmin · 2025-11: 2 FTEAdmin · 2025-12: 2 FTEAdmin · 2026-01: 2 FTEAdmin · 2026-02: 2 FTEAdmin · 2026-03: 2 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good94.9%
Phone easy92.5%
Website easy1.3%
100.0% coverage

Prescribing volume

2.16

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.