GP Practice

Prices Mill Surgery

L84065

Compare to

Registered patients

9,001

NHS Digital list size

GP FTE

7.24

NHS Digital workforce

Patients per GP FTE

1,243

Items per patient

1.34

prescribing volume

GPPS overall good

81.4%

patient experience

Access KPIs · August 2025

Same-day %

54.2%

Month: August 2025

Appts per 1K patients

517

all bookings (incl. triage)

Patient contacts per 1K

505

F2F + phone + video only

28+ day backlog

12.6%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face54.5%
Telephone2.7%
Video / online40.5%
Triage7.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %54.2%43.0%+11.2%
Face-to-face %54.5%58.4%-3.9%
Telephone %2.7%21.9%-19.2%
Appts per 1K516.6479.7+36.9
Triage %7.1%8.7%-1.6%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-0803467101Same-day % · 2023-08: 33.4%Same-day % · 2023-09: 26.5%Same-day % · 2023-10: 24.1%Same-day % · 2023-12: 37.3%Same-day % · 2024-01: 36.7%Same-day % · 2024-02: 36.4%Same-day % · 2024-03: 36.3%Same-day % · 2024-04: 39.4%Same-day % · 2024-05: 57.3%Same-day % · 2024-06: 56.7%Same-day % · 2024-07: 59.1%Same-day % · 2024-08: 57.4%Same-day % · 2024-09: 57.3%Same-day % · 2024-10: 44.3%Same-day % · 2024-11: 52.0%Same-day % · 2024-12: 59.7%Same-day % · 2025-01: 57.4%Same-day % · 2025-02: 56.9%Same-day % · 2025-03: 56.4%Same-day % · 2025-04: 55.2%Same-day % · 2025-05: 53.1%Same-day % · 2025-06: 53.2%Same-day % · 2025-07: 51.7%Same-day % · 2025-08: 54.2%F2F % · 2023-08: 85.0%F2F % · 2023-09: 85.7%F2F % · 2023-10: 90.1%F2F % · 2023-12: 84.4%F2F % · 2024-01: 85.8%F2F % · 2024-02: 84.4%F2F % · 2024-03: 85.5%F2F % · 2024-04: 76.9%F2F % · 2024-05: 46.6%F2F % · 2024-06: 40.8%F2F % · 2024-07: 40.5%F2F % · 2024-08: 43.0%F2F % · 2024-09: 42.1%F2F % · 2024-10: 54.9%F2F % · 2024-11: 48.3%F2F % · 2024-12: 43.9%F2F % · 2025-01: 43.2%F2F % · 2025-02: 44.8%F2F % · 2025-03: 44.2%F2F % · 2025-04: 45.2%F2F % · 2025-05: 48.8%F2F % · 2025-06: 56.7%F2F % · 2025-07: 57.8%F2F % · 2025-08: 54.5%Phone % · 2023-08: 8.9%Phone % · 2023-09: 8.3%Phone % · 2023-10: 6.5%Phone % · 2023-12: 9.5%Phone % · 2024-01: 9.6%Phone % · 2024-02: 10.8%Phone % · 2024-03: 9.7%Phone % · 2024-04: 8.2%Phone % · 2024-05: 3.5%Phone % · 2024-06: 3.3%Phone % · 2024-07: 3.6%Phone % · 2024-08: 2.1%Phone % · 2024-09: 2.0%Phone % · 2024-10: 1.8%Phone % · 2024-11: 2.1%Phone % · 2024-12: 2.1%Phone % · 2025-01: 2.4%Phone % · 2025-02: 2.3%Phone % · 2025-03: 2.0%Phone % · 2025-04: 2.1%Phone % · 2025-05: 1.7%Phone % · 2025-06: 2.1%Phone % · 2025-07: 3.2%Phone % · 2025-08: 2.7%Video % · 2023-08: 0.2%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.1%Video % · 2024-02: 0.1%Video % · 2024-03: 0.1%Video % · 2024-04: 10.7%Video % · 2024-05: 46.3%Video % · 2024-06: 50.4%Video % · 2024-07: 52.8%Video % · 2024-08: 52.3%Video % · 2024-09: 53.2%Video % · 2024-10: 40.2%Video % · 2024-11: 46.7%Video % · 2024-12: 51.6%Video % · 2025-01: 51.2%Video % · 2025-02: 51.0%Video % · 2025-03: 50.9%Video % · 2025-04: 50.4%Video % · 2025-05: 47.1%Video % · 2025-06: 38.7%Video % · 2025-07: 36.8%Video % · 2025-08: 40.5%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.2%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 10.6%Triage % · 2024-05: 37.5%Triage % · 2024-06: 38.2%Triage % · 2024-07: 40.9%Triage % · 2024-08: 39.6%Triage % · 2024-09: 40.3%Triage % · 2024-10: 30.9%Triage % · 2024-11: 35.2%Triage % · 2024-12: 41.1%Triage % · 2025-01: 40.7%Triage % · 2025-02: 40.2%Triage % · 2025-03: 6.2%Triage % · 2025-04: 5.4%Triage % · 2025-05: 4.9%Triage % · 2025-06: 5.5%Triage % · 2025-07: 5.4%Triage % · 2025-08: 7.1%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-082,4894,3746,2598,1442023-08: 3,493 appointments2023-09: 4,083 appointments2023-10: 5,167 appointments2023-12: 3,036 appointments2024-01: 3,883 appointments2024-02: 3,798 appointments2024-03: 3,820 appointments2024-04: 4,546 appointments2024-05: 5,243 appointments2024-06: 4,714 appointments2024-07: 5,572 appointments2024-08: 5,081 appointments2024-09: 5,433 appointments2024-10: 7,597 appointments2024-11: 6,004 appointments2024-12: 5,384 appointments2025-01: 6,531 appointments2025-02: 5,735 appointments2025-03: 5,712 appointments2025-04: 5,252 appointments2025-05: 5,143 appointments2025-06: 5,251 appointments2025-07: 5,419 appointments2025-08: 4,650 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-082764866959052023-08: 388.1 appts per 1,000 patients2023-09: 453.6 appts per 1,000 patients2023-10: 574 appts per 1,000 patients2023-12: 337.3 appts per 1,000 patients2024-01: 431.4 appts per 1,000 patients2024-02: 422 appts per 1,000 patients2024-03: 424.4 appts per 1,000 patients2024-04: 505.1 appts per 1,000 patients2024-05: 582.5 appts per 1,000 patients2024-06: 523.7 appts per 1,000 patients2024-07: 619 appts per 1,000 patients2024-08: 564.5 appts per 1,000 patients2024-09: 603.6 appts per 1,000 patients2024-10: 844 appts per 1,000 patients2024-11: 667 appts per 1,000 patients2024-12: 598.2 appts per 1,000 patients2025-01: 725.6 appts per 1,000 patients2025-02: 637.2 appts per 1,000 patients2025-03: 634.6 appts per 1,000 patients2025-04: 583.5 appts per 1,000 patients2025-05: 571.4 appts per 1,000 patients2025-06: 583.4 appts per 1,000 patients2025-07: 602 appts per 1,000 patients2025-08: 516.6 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 33.4%August 2023 · 1 day: 4.8%August 2023 · 2–7 days: 6.9%August 2023 · 8–14 days: 12.9%August 2023 · 15–21 days: 10.4%August 2023 · 22–28 days: 9.7%August 2023 · > 28 days: 21.9%September 2023 · Same day: 26.5%September 2023 · 1 day: 3.6%September 2023 · 2–7 days: 6.6%September 2023 · 8–14 days: 12.1%September 2023 · 15–21 days: 22.0%September 2023 · 22–28 days: 10.7%September 2023 · > 28 days: 18.5%October 2023 · Same day: 24.1%October 2023 · 1 day: 5.3%October 2023 · 2–7 days: 9.6%October 2023 · 8–14 days: 9.4%October 2023 · 15–21 days: 11.7%October 2023 · 22–28 days: 5.9%October 2023 · > 28 days: 33.9%December 2023 · Same day: 37.3%December 2023 · 1 day: 5.7%December 2023 · 2–7 days: 9.1%December 2023 · 8–14 days: 9.4%December 2023 · 15–21 days: 11.9%December 2023 · 22–28 days: 10.0%December 2023 · > 28 days: 16.6%January 2024 · Same day: 36.7%January 2024 · 1 day: 6.3%January 2024 · 2–7 days: 11.5%January 2024 · 8–14 days: 10.9%January 2024 · 15–21 days: 9.4%January 2024 · 22–28 days: 7.0%January 2024 · > 28 days: 18.2%February 2024 · Same day: 36.4%February 2024 · 1 day: 5.6%February 2024 · 2–7 days: 10.9%February 2024 · 8–14 days: 8.7%February 2024 · 15–21 days: 10.8%February 2024 · 22–28 days: 14.6%February 2024 · > 28 days: 12.9%March 2024 · Same day: 36.3%March 2024 · 1 day: 5.9%March 2024 · 2–7 days: 12.1%March 2024 · 8–14 days: 7.0%March 2024 · 15–21 days: 7.6%March 2024 · 22–28 days: 11.0%March 2024 · > 28 days: 20.1%April 2024 · Same day: 39.4%April 2024 · 1 day: 4.6%April 2024 · 2–7 days: 9.7%April 2024 · 8–14 days: 6.7%April 2024 · 15–21 days: 10.2%April 2024 · 22–28 days: 9.0%April 2024 · > 28 days: 20.4%May 2024 · Same day: 57.3%May 2024 · 1 day: 3.5%May 2024 · 2–7 days: 9.5%May 2024 · 8–14 days: 12.8%May 2024 · 15–21 days: 7.1%May 2024 · 22–28 days: 4.2%May 2024 · > 28 days: 5.8%June 2024 · Same day: 56.7%June 2024 · 1 day: 3.4%June 2024 · 2–7 days: 8.4%June 2024 · 8–14 days: 9.3%June 2024 · 15–21 days: 12.0%June 2024 · 22–28 days: 5.3%June 2024 · > 28 days: 5.0%July 2024 · Same day: 59.1%July 2024 · 1 day: 3.7%July 2024 · 2–7 days: 7.4%July 2024 · 8–14 days: 6.4%July 2024 · 15–21 days: 9.5%July 2024 · 22–28 days: 6.8%July 2024 · > 28 days: 7.1%August 2024 · Same day: 57.4%August 2024 · 1 day: 3.3%August 2024 · 2–7 days: 7.7%August 2024 · 8–14 days: 5.5%August 2024 · 15–21 days: 9.2%August 2024 · 22–28 days: 8.0%August 2024 · > 28 days: 8.9%September 2024 · Same day: 57.3%September 2024 · 1 day: 2.4%September 2024 · 2–7 days: 9.4%September 2024 · 8–14 days: 8.8%September 2024 · 15–21 days: 7.1%September 2024 · 22–28 days: 8.8%September 2024 · > 28 days: 6.2%October 2024 · Same day: 44.3%October 2024 · 1 day: 2.7%October 2024 · 2–7 days: 8.4%October 2024 · 8–14 days: 7.9%October 2024 · 15–21 days: 16.4%October 2024 · 22–28 days: 8.7%October 2024 · > 28 days: 11.6%November 2024 · Same day: 52.0%November 2024 · 1 day: 3.0%November 2024 · 2–7 days: 10.0%November 2024 · 8–14 days: 10.2%November 2024 · 15–21 days: 7.5%November 2024 · 22–28 days: 5.7%November 2024 · > 28 days: 11.6%December 2024 · Same day: 59.7%December 2024 · 1 day: 3.3%December 2024 · 2–7 days: 11.5%December 2024 · 8–14 days: 7.7%December 2024 · 15–21 days: 4.7%December 2024 · 22–28 days: 4.5%December 2024 · > 28 days: 8.7%January 2025 · Same day: 57.4%January 2025 · 1 day: 3.6%January 2025 · 2–7 days: 10.3%January 2025 · 8–14 days: 9.0%January 2025 · 15–21 days: 5.1%January 2025 · 22–28 days: 4.1%January 2025 · > 28 days: 10.5%February 2025 · Same day: 56.9%February 2025 · 1 day: 3.1%February 2025 · 2–7 days: 7.8%February 2025 · 8–14 days: 10.4%February 2025 · 15–21 days: 7.4%February 2025 · 22–28 days: 5.5%February 2025 · > 28 days: 8.9%March 2025 · Same day: 56.4%March 2025 · 1 day: 3.2%March 2025 · 2–7 days: 7.2%March 2025 · 8–14 days: 11.4%March 2025 · 15–21 days: 8.1%March 2025 · 22–28 days: 5.7%March 2025 · > 28 days: 8.0%April 2025 · Same day: 55.2%April 2025 · 1 day: 3.4%April 2025 · 2–7 days: 5.9%April 2025 · 8–14 days: 7.9%April 2025 · 15–21 days: 11.9%April 2025 · 22–28 days: 5.8%April 2025 · > 28 days: 9.9%May 2025 · Same day: 53.1%May 2025 · 1 day: 3.7%May 2025 · 2–7 days: 9.4%May 2025 · 8–14 days: 9.0%May 2025 · 15–21 days: 10.1%May 2025 · 22–28 days: 6.1%May 2025 · > 28 days: 8.6%June 2025 · Same day: 53.2%June 2025 · 1 day: 3.8%June 2025 · 2–7 days: 12.2%June 2025 · 8–14 days: 7.9%June 2025 · 15–21 days: 7.3%June 2025 · 22–28 days: 5.4%June 2025 · > 28 days: 10.3%July 2025 · Same day: 51.7%July 2025 · 1 day: 4.2%July 2025 · 2–7 days: 12.6%July 2025 · 8–14 days: 8.3%July 2025 · 15–21 days: 7.6%July 2025 · 22–28 days: 3.7%July 2025 · > 28 days: 11.9%August 2025 · Same day: 54.2%August 2025 · 1 day: 4.0%August 2025 · 2–7 days: 9.9%August 2025 · 8–14 days: 6.9%August 2025 · 15–21 days: 7.6%August 2025 · 22–28 days: 4.8%August 2025 · > 28 days: 12.6%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 58/100
  • Very high demand (>500 appts/1K)
  • High long-wait rate (11.6% over 28d)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.6%
Face-to-face %+5.4%
Telephone %+8.9%
Same-day %-1.1%
Appts per 1K-2.6%
Triage %+2.5%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage stood out, rising to 54.5% compared to the practice's trailing average of 46.3%. This is a significant increase and suggests a shift in appointment preferences or operational changes.

Several trends are worth noting. The phone percentage increased by 52.4% in 2025-07, while the triage percentage saw a notable rise of 31.7% in 2025-08. These shifts could indicate changes in how appointments are being managed or recorded.

To confirm these signals, it would be useful to review the phone mix shift in 2025-07 to see if it aligns with any system changes. Additionally, verifying the face-to-face dip in 2025-07 could help determine if it is a recording artefact or a genuine trend.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-07
value 3.2 · avg 2.2 ± 0.5
f2fPct2025-07
value 57.8 · avg 46.3 ± 4.8
f2fPct2025-06
value 56.7 · avg 45 ± 3.9
triagePct2025-05
value 4.9 · avg 33 ± 12.5
triagePct2025-04
value 5.4 · avg 33.4 ± 11.6
triagePct2025-03
value 6.2 · avg 32.9 ± 12.8
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-08
5.4 → 7.1 (+31.7%)
phonePct2025-07
2.1 → 3.2 (+52.4%)
dnaRate2025-04
1.6 → 2.3 (+43.7%)
triagePct2025-03
40.2 → 6.2 (-84.5%)
dnaRate2025-03
2.4 → 1.6 (-33.3%)
phonePct2024-08
3.6 → 2.1 (-41.7%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

highscore 95/100medium confidence
Last inspection: 2016-05-24 · 81 months ago
  • Using CQC review date (2019-07-11) as last assessment. Original inspection date: 2016-05-24.
  • Current rating is good, and the latest CQC assessment date is 2019-07-11 (81 months ago).
  • This matches the current focused-assessment cohort profile (Good/Outstanding with report window 2017–2022).
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

7.24

Nurse FTE

3.07

Direct Patient Care FTE

3.92

Admin FTE

12.31

1 practices reporting · 100.0% coverage

Staff group mix

GP7.2 FTE · 27%
Nurse3.1 FTE · 12%
Direct Patient Care3.9 FTE · 15%
Admin12.3 FTE · 46%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP7.23 FTE · 10 headcount
Partner3.97 FTE (55%) · 5 hc
Salaried1.33 FTE (18%) · 2 hc
Training (ST/F)1.71 FTE (24%) · 2 hc
Retainer0.22 FTE (3%) · 1 hc
Nurses3.07 FTE · 5 headcount
Practice Nurse3.07 FTE (100%) · 5 hc
Admin / Non-clinical12.31 FTE · 17 headcount
Management2.65 FTE (22%) · 3 hc
Reception / Admin4.15 FTE (34%) · 6 hc
Other5.51 FTE (45%) · 8 hc
Direct Patient Care3.92 FTE · 6 headcount
Pharmacist1.93 FTE (49%) · 2 hc
HCA / Nursing Assistant1.83 FTE (47%) · 3 hc
Other0.16 FTE (4%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0305914GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 7 FTEGP · 2024-06: 7 FTEGP · 2024-07: 7 FTEGP · 2024-08: 9 FTEGP · 2024-09: 9 FTEGP · 2024-10: 8 FTEGP · 2024-11: 8 FTEGP · 2024-12: 8 FTEGP · 2025-01: 8 FTEGP · 2025-02: 7 FTEGP · 2025-03: 7 FTEGP · 2025-04: 7 FTEGP · 2025-05: 7 FTEGP · 2025-06: 7 FTEGP · 2025-07: 7 FTEGP · 2025-08: 7 FTEGP · 2025-09: 7 FTEGP · 2025-10: 7 FTEGP · 2025-11: 7 FTEGP · 2025-12: 7 FTEGP · 2026-01: 7 FTEGP · 2026-02: 7 FTEGP · 2026-03: 7 FTENurse · 2024-03: 5 FTENurse · 2024-04: 5 FTENurse · 2024-05: 5 FTENurse · 2024-06: 5 FTENurse · 2024-07: 5 FTENurse · 2024-08: 5 FTENurse · 2024-09: 5 FTENurse · 2024-10: 5 FTENurse · 2024-11: 5 FTENurse · 2024-12: 5 FTENurse · 2025-01: 5 FTENurse · 2025-02: 5 FTENurse · 2025-03: 5 FTENurse · 2025-04: 5 FTENurse · 2025-05: 5 FTENurse · 2025-06: 5 FTENurse · 2025-07: 5 FTENurse · 2025-08: 3 FTENurse · 2025-09: 3 FTENurse · 2025-10: 3 FTENurse · 2025-11: 3 FTENurse · 2025-12: 3 FTENurse · 2026-01: 3 FTENurse · 2026-02: 3 FTENurse · 2026-03: 3 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 3 FTEDPC · 2025-09: 3 FTEDPC · 2025-10: 4 FTEDPC · 2025-11: 4 FTEDPC · 2025-12: 4 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 12 FTEAdmin · 2024-04: 12 FTEAdmin · 2024-05: 12 FTEAdmin · 2024-06: 12 FTEAdmin · 2024-07: 12 FTEAdmin · 2024-08: 12 FTEAdmin · 2024-09: 12 FTEAdmin · 2024-10: 12 FTEAdmin · 2024-11: 12 FTEAdmin · 2024-12: 12 FTEAdmin · 2025-01: 12 FTEAdmin · 2025-02: 12 FTEAdmin · 2025-03: 12 FTEAdmin · 2025-04: 12 FTEAdmin · 2025-05: 12 FTEAdmin · 2025-06: 12 FTEAdmin · 2025-07: 12 FTEAdmin · 2025-08: 13 FTEAdmin · 2025-09: 13 FTEAdmin · 2025-10: 12 FTEAdmin · 2025-11: 12 FTEAdmin · 2025-12: 12 FTEAdmin · 2026-01: 12 FTEAdmin · 2026-02: 12 FTEAdmin · 2026-03: 12 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good81.4%
Phone easy22.2%
Website easy52.1%
100.0% coverage

Prescribing volume

1.34

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.