GP Practice

Oaklands Surgery

L85064

Compare to

Registered patients

16,737

NHS Digital list size

GP FTE

7.33

NHS Digital workforce

Patients per GP FTE

2,283

Items per patient

1.19

prescribing volume

GPPS overall good

59.6%

patient experience

Access KPIs · August 2025

Same-day %

33.1%

Month: August 2025

Appts per 1K patients

291

all bookings (incl. triage)

Patient contacts per 1K

288

F2F + phone + video only

28+ day backlog

4.3%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face59.1%
Telephone30.7%
Video / online9.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %33.1%43.0%-9.9%
Face-to-face %59.1%58.4%+0.7%
Telephone %30.7%21.9%+8.8%
Appts per 1K291.3479.7-188.4
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080234568Same-day % · 2023-08: 38.9%Same-day % · 2023-09: 37.9%Same-day % · 2023-10: 34.4%Same-day % · 2023-12: 38.9%Same-day % · 2024-01: 38.5%Same-day % · 2024-02: 40.0%Same-day % · 2024-03: 31.0%Same-day % · 2024-04: 31.3%Same-day % · 2024-05: 32.6%Same-day % · 2024-06: 35.3%Same-day % · 2024-07: 34.4%Same-day % · 2024-08: 33.3%Same-day % · 2024-09: 32.5%Same-day % · 2024-10: 26.5%Same-day % · 2024-11: 31.4%Same-day % · 2024-12: 34.3%Same-day % · 2025-01: 36.4%Same-day % · 2025-02: 34.1%Same-day % · 2025-03: 33.0%Same-day % · 2025-04: 27.6%Same-day % · 2025-05: 31.9%Same-day % · 2025-06: 35.1%Same-day % · 2025-07: 30.5%Same-day % · 2025-08: 33.1%F2F % · 2023-08: 59.2%F2F % · 2023-09: 56.8%F2F % · 2023-10: 51.4%F2F % · 2023-12: 47.9%F2F % · 2024-01: 49.6%F2F % · 2024-02: 50.3%F2F % · 2024-03: 28.8%F2F % · 2024-04: 30.4%F2F % · 2024-05: 29.1%F2F % · 2024-06: 49.7%F2F % · 2024-07: 51.8%F2F % · 2024-08: 51.9%F2F % · 2024-09: 48.7%F2F % · 2024-10: 59.7%F2F % · 2024-11: 52.1%F2F % · 2024-12: 50.3%F2F % · 2025-01: 52.7%F2F % · 2025-02: 51.6%F2F % · 2025-03: 52.8%F2F % · 2025-04: 60.4%F2F % · 2025-05: 53.4%F2F % · 2025-06: 52.7%F2F % · 2025-07: 59.2%F2F % · 2025-08: 59.1%Phone % · 2023-08: 36.1%Phone % · 2023-09: 32.1%Phone % · 2023-10: 30.4%Phone % · 2023-12: 37.7%Phone % · 2024-01: 34.1%Phone % · 2024-02: 33.3%Phone % · 2024-03: 24.6%Phone % · 2024-04: 21.5%Phone % · 2024-05: 21.8%Phone % · 2024-06: 36.8%Phone % · 2024-07: 37.7%Phone % · 2024-08: 36.6%Phone % · 2024-09: 38.1%Phone % · 2024-10: 28.6%Phone % · 2024-11: 34.8%Phone % · 2024-12: 32.4%Phone % · 2025-01: 31.9%Phone % · 2025-02: 35.2%Phone % · 2025-03: 36.7%Phone % · 2025-04: 32.4%Phone % · 2025-05: 34.1%Phone % · 2025-06: 34.3%Phone % · 2025-07: 32.5%Phone % · 2025-08: 30.7%Video % · 2023-08: 0.0%Video % · 2023-09: 5.7%Video % · 2023-10: 8.4%Video % · 2023-12: 3.6%Video % · 2024-01: 2.1%Video % · 2024-02: 1.4%Video % · 2024-03: 1.6%Video % · 2024-04: 1.5%Video % · 2024-05: 1.6%Video % · 2024-06: 2.9%Video % · 2024-07: 4.1%Video % · 2024-08: 1.9%Video % · 2024-09: 2.5%Video % · 2024-10: 1.7%Video % · 2024-11: 2.8%Video % · 2024-12: 4.2%Video % · 2025-01: 2.8%Video % · 2025-02: 0.0%Video % · 2025-03: 0.6%Video % · 2025-04: 1.8%Video % · 2025-05: 2.5%Video % · 2025-06: 3.9%Video % · 2025-07: 7.2%Video % · 2025-08: 9.1%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.5%Triage % · 2024-04: 0.6%Triage % · 2024-05: 0.6%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-082,8264,1705,5156,8592023-08: 4,247 appointments2023-09: 4,352 appointments2023-10: 5,286 appointments2023-12: 3,410 appointments2024-01: 4,047 appointments2024-02: 3,900 appointments2024-03: 6,431 appointments2024-04: 6,469 appointments2024-05: 6,126 appointments2024-06: 3,464 appointments2024-07: 3,937 appointments2024-08: 3,662 appointments2024-09: 3,453 appointments2024-10: 4,752 appointments2024-11: 3,660 appointments2024-12: 3,891 appointments2025-01: 3,956 appointments2025-02: 3,216 appointments2025-03: 3,379 appointments2025-04: 3,397 appointments2025-05: 3,427 appointments2025-06: 3,735 appointments2025-07: 5,572 appointments2025-08: 4,876 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-081692493294102023-08: 253.7 appts per 1,000 patients2023-09: 260 appts per 1,000 patients2023-10: 315.8 appts per 1,000 patients2023-12: 203.7 appts per 1,000 patients2024-01: 241.8 appts per 1,000 patients2024-02: 233 appts per 1,000 patients2024-03: 384.2 appts per 1,000 patients2024-04: 386.5 appts per 1,000 patients2024-05: 366 appts per 1,000 patients2024-06: 207 appts per 1,000 patients2024-07: 235.2 appts per 1,000 patients2024-08: 218.8 appts per 1,000 patients2024-09: 206.3 appts per 1,000 patients2024-10: 283.9 appts per 1,000 patients2024-11: 218.7 appts per 1,000 patients2024-12: 232.5 appts per 1,000 patients2025-01: 236.4 appts per 1,000 patients2025-02: 192.1 appts per 1,000 patients2025-03: 201.9 appts per 1,000 patients2025-04: 203 appts per 1,000 patients2025-05: 204.8 appts per 1,000 patients2025-06: 223.2 appts per 1,000 patients2025-07: 332.9 appts per 1,000 patients2025-08: 291.3 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 38.9%August 2023 · 1 day: 7.3%August 2023 · 2–7 days: 21.7%August 2023 · 8–14 days: 18.9%August 2023 · 15–21 days: 7.7%August 2023 · 22–28 days: 3.8%August 2023 · > 28 days: 1.7%September 2023 · Same day: 37.9%September 2023 · 1 day: 6.2%September 2023 · 2–7 days: 24.1%September 2023 · 8–14 days: 13.2%September 2023 · 15–21 days: 7.1%September 2023 · 22–28 days: 4.0%September 2023 · > 28 days: 7.5%October 2023 · Same day: 34.4%October 2023 · 1 day: 6.3%October 2023 · 2–7 days: 19.9%October 2023 · 8–14 days: 13.7%October 2023 · 15–21 days: 8.0%October 2023 · 22–28 days: 6.5%October 2023 · > 28 days: 11.3%December 2023 · Same day: 38.9%December 2023 · 1 day: 6.6%December 2023 · 2–7 days: 21.6%December 2023 · 8–14 days: 18.0%December 2023 · 15–21 days: 7.6%December 2023 · 22–28 days: 4.5%December 2023 · > 28 days: 2.9%January 2024 · Same day: 38.5%January 2024 · 1 day: 6.8%January 2024 · 2–7 days: 18.5%January 2024 · 8–14 days: 17.3%January 2024 · 15–21 days: 10.8%January 2024 · 22–28 days: 5.3%January 2024 · > 28 days: 2.7%February 2024 · Same day: 40.0%February 2024 · 1 day: 7.5%February 2024 · 2–7 days: 17.4%February 2024 · 8–14 days: 17.4%February 2024 · 15–21 days: 6.1%February 2024 · 22–28 days: 7.0%February 2024 · > 28 days: 4.7%March 2024 · Same day: 31.0%March 2024 · 1 day: 8.4%March 2024 · 2–7 days: 23.1%March 2024 · 8–14 days: 15.3%March 2024 · 15–21 days: 11.2%March 2024 · 22–28 days: 5.9%March 2024 · > 28 days: 5.1%April 2024 · Same day: 31.3%April 2024 · 1 day: 8.9%April 2024 · 2–7 days: 22.6%April 2024 · 8–14 days: 18.8%April 2024 · 15–21 days: 8.6%April 2024 · 22–28 days: 4.7%April 2024 · > 28 days: 5.2%May 2024 · Same day: 32.6%May 2024 · 1 day: 8.4%May 2024 · 2–7 days: 26.1%May 2024 · 8–14 days: 16.9%May 2024 · 15–21 days: 7.5%May 2024 · 22–28 days: 5.1%May 2024 · > 28 days: 3.4%June 2024 · Same day: 35.3%June 2024 · 1 day: 5.8%June 2024 · 2–7 days: 23.5%June 2024 · 8–14 days: 15.0%June 2024 · 15–21 days: 8.1%June 2024 · 22–28 days: 7.8%June 2024 · > 28 days: 4.5%July 2024 · Same day: 34.4%July 2024 · 1 day: 7.7%July 2024 · 2–7 days: 22.3%July 2024 · 8–14 days: 14.9%July 2024 · 15–21 days: 6.3%July 2024 · 22–28 days: 9.0%July 2024 · > 28 days: 5.4%August 2024 · Same day: 33.3%August 2024 · 1 day: 8.4%August 2024 · 2–7 days: 21.0%August 2024 · 8–14 days: 14.2%August 2024 · 15–21 days: 9.3%August 2024 · 22–28 days: 5.9%August 2024 · > 28 days: 7.9%September 2024 · Same day: 32.5%September 2024 · 1 day: 7.4%September 2024 · 2–7 days: 25.3%September 2024 · 8–14 days: 12.3%September 2024 · 15–21 days: 6.5%September 2024 · 22–28 days: 8.6%September 2024 · > 28 days: 7.4%October 2024 · Same day: 26.5%October 2024 · 1 day: 6.7%October 2024 · 2–7 days: 17.5%October 2024 · 8–14 days: 14.7%October 2024 · 15–21 days: 9.0%October 2024 · 22–28 days: 8.0%October 2024 · > 28 days: 17.6%November 2024 · Same day: 31.4%November 2024 · 1 day: 8.1%November 2024 · 2–7 days: 18.2%November 2024 · 8–14 days: 18.8%November 2024 · 15–21 days: 11.7%November 2024 · 22–28 days: 8.3%November 2024 · > 28 days: 3.4%December 2024 · Same day: 34.3%December 2024 · 1 day: 6.2%December 2024 · 2–7 days: 22.2%December 2024 · 8–14 days: 20.5%December 2024 · 15–21 days: 12.0%December 2024 · 22–28 days: 3.7%December 2024 · > 28 days: 1.2%January 2025 · Same day: 36.4%January 2025 · 1 day: 5.7%January 2025 · 2–7 days: 19.9%January 2025 · 8–14 days: 15.9%January 2025 · 15–21 days: 10.5%January 2025 · 22–28 days: 6.5%January 2025 · > 28 days: 5.1%February 2025 · Same day: 34.1%February 2025 · 1 day: 7.0%February 2025 · 2–7 days: 17.8%February 2025 · 8–14 days: 18.7%February 2025 · 15–21 days: 14.8%February 2025 · 22–28 days: 5.1%February 2025 · > 28 days: 2.5%March 2025 · Same day: 33.0%March 2025 · 1 day: 5.3%March 2025 · 2–7 days: 16.8%March 2025 · 8–14 days: 16.0%March 2025 · 15–21 days: 14.7%March 2025 · 22–28 days: 8.9%March 2025 · > 28 days: 5.2%April 2025 · Same day: 27.6%April 2025 · 1 day: 6.3%April 2025 · 2–7 days: 17.8%April 2025 · 8–14 days: 13.3%April 2025 · 15–21 days: 16.6%April 2025 · 22–28 days: 10.7%April 2025 · > 28 days: 7.7%May 2025 · Same day: 31.9%May 2025 · 1 day: 4.6%May 2025 · 2–7 days: 19.7%May 2025 · 8–14 days: 13.2%May 2025 · 15–21 days: 14.7%May 2025 · 22–28 days: 9.1%May 2025 · > 28 days: 6.7%June 2025 · Same day: 35.1%June 2025 · 1 day: 5.2%June 2025 · 2–7 days: 20.9%June 2025 · 8–14 days: 14.6%June 2025 · 15–21 days: 10.8%June 2025 · 22–28 days: 7.5%June 2025 · > 28 days: 6.0%July 2025 · Same day: 30.5%July 2025 · 1 day: 6.8%July 2025 · 2–7 days: 25.8%July 2025 · 8–14 days: 19.6%July 2025 · 15–21 days: 11.5%July 2025 · 22–28 days: 3.5%July 2025 · > 28 days: 2.2%August 2025 · Same day: 33.1%August 2025 · 1 day: 7.3%August 2025 · 2–7 days: 21.8%August 2025 · 8–14 days: 16.2%August 2025 · 15–21 days: 10.2%August 2025 · 22–28 days: 7.2%August 2025 · > 28 days: 4.3%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 38/100
  • Elevated DNA rate (7.7%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+10.1%
Face-to-face %+1.4%
Telephone %-2.5%
Same-day %+1.1%
Appts per 1K+10.1%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments per thousand patients rose by 10.1% compared to the practice's trailing average. This increase is driven by a rise in same-day appointments, which climbed by 1.1%, and a 10.1% rise in total appointments.

Several trends are worth noting. Firstly, video appointments have seen a significant increase, with a 200% rise in April 2025 and a 56% increase in June 2025. Secondly, telephone appointments have decreased by 2.5% each month since January 2025. These shifts may indicate a change in patient preference or operational adjustments.

To investigate these trends, review whether the rise in video appointments aligns with any system changes or marketing efforts. Also, verify if the decrease in telephone appointments correlates with an increase in other remote consultation methods.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-07
value 5572 · avg 3705.4 ± 390.9
sameDayPct2025-04
value 27.6 · avg 32.9 ± 2.4
sameDayPct2024-10
value 26.5 · avg 35 ± 3
dnaRate2024-07
value 9.5 · avg 6.3 ± 1.1
triagePct2024-05
value 0.6 · avg 0.1 ± 0.2
phonePct2024-05
value 21.8 · avg 33.5 ± 5.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-07
3.9 → 7.2 (+84.6%)
videoPct2025-06
2.5 → 3.9 (+56%)
videoPct2025-05
1.8 → 2.5 (+38.9%)
videoPct2025-04
0.6 → 1.8 (+200%)
videoPct2025-02
2.8 → 0 (-100%)
videoPct2025-01
4.2 → 2.8 (-33.3%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2019-05-14 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2019-05-14.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

7.33

Nurse FTE

5.43

Direct Patient Care FTE

2.77

Admin FTE

10.2

1 practices reporting · 100.0% coverage

Staff group mix

GP7.3 FTE · 28%
Nurse5.4 FTE · 21%
Direct Patient Care2.8 FTE · 11%
Admin10.2 FTE · 40%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP7.33 FTE · 12 headcount
Partner0.62 FTE (8%) · 1 hc
Salaried5.00 FTE (68%) · 9 hc
Training (ST/F)1.71 FTE (23%) · 2 hc
Nurses5.43 FTE · 7 headcount
Practice Nurse2.31 FTE (43%) · 3 hc
Advanced / Specialist3.12 FTE (57%) · 4 hc
Admin / Non-clinical10.20 FTE · 17 headcount
Management1.00 FTE (10%) · 1 hc
Reception / Admin9.20 FTE (90%) · 16 hc
Direct Patient Care2.77 FTE · 4 headcount
Pharmacist0.40 FTE (14%) · 1 hc
HCA / Nursing Assistant1.37 FTE (49%) · 2 hc
Paramedic1.00 FTE (36%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304811GP · 2024-03: 5 FTEGP · 2024-04: 5 FTEGP · 2024-05: 5 FTEGP · 2024-06: 5 FTEGP · 2024-07: 5 FTEGP · 2024-08: 6 FTEGP · 2024-09: 6 FTEGP · 2024-10: 6 FTEGP · 2024-11: 6 FTEGP · 2024-12: 6 FTEGP · 2025-01: 6 FTEGP · 2025-02: 5 FTEGP · 2025-03: 5 FTEGP · 2025-04: 5 FTEGP · 2025-05: 5 FTEGP · 2025-06: 5 FTEGP · 2025-07: 5 FTEGP · 2025-08: 6 FTEGP · 2025-09: 6 FTEGP · 2025-10: 8 FTEGP · 2025-11: 8 FTEGP · 2025-12: 8 FTEGP · 2026-01: 8 FTEGP · 2026-02: 8 FTEGP · 2026-03: 7 FTENurse · 2024-03: 5 FTENurse · 2024-04: 5 FTENurse · 2024-05: 5 FTENurse · 2024-06: 5 FTENurse · 2024-07: 5 FTENurse · 2024-08: 5 FTENurse · 2024-09: 5 FTENurse · 2024-10: 5 FTENurse · 2024-11: 5 FTENurse · 2024-12: 5 FTENurse · 2025-01: 5 FTENurse · 2025-02: 5 FTENurse · 2025-03: 5 FTENurse · 2025-04: 5 FTENurse · 2025-05: 5 FTENurse · 2025-06: 5 FTENurse · 2025-07: 5 FTENurse · 2025-08: 5 FTENurse · 2025-09: 4 FTENurse · 2025-10: 5 FTENurse · 2025-11: 5 FTENurse · 2025-12: 5 FTENurse · 2026-01: 5 FTENurse · 2026-02: 5 FTENurse · 2026-03: 5 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 3 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 3 FTEDPC · 2026-02: 3 FTEDPC · 2026-03: 3 FTEAdmin · 2024-03: 10 FTEAdmin · 2024-04: 10 FTEAdmin · 2024-05: 10 FTEAdmin · 2024-06: 10 FTEAdmin · 2024-07: 10 FTEAdmin · 2024-08: 10 FTEAdmin · 2024-09: 10 FTEAdmin · 2024-10: 10 FTEAdmin · 2024-11: 10 FTEAdmin · 2024-12: 10 FTEAdmin · 2025-01: 10 FTEAdmin · 2025-02: 10 FTEAdmin · 2025-03: 10 FTEAdmin · 2025-04: 10 FTEAdmin · 2025-05: 10 FTEAdmin · 2025-06: 10 FTEAdmin · 2025-07: 10 FTEAdmin · 2025-08: 10 FTEAdmin · 2025-09: 9 FTEAdmin · 2025-10: 10 FTEAdmin · 2025-11: 10 FTEAdmin · 2025-12: 10 FTEAdmin · 2026-01: 10 FTEAdmin · 2026-02: 10 FTEAdmin · 2026-03: 10 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good59.6%
Phone easy32.1%
Website easy47.8%
100.0% coverage

Prescribing volume

1.19

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.