GP Practice

Somerset Bridge Medical Centre

L85607

Compare to

Registered patients

5,552

NHS Digital list size

GP FTE

4.32

NHS Digital workforce

Patients per GP FTE

1,285

Items per patient

1.07

prescribing volume

GPPS overall good

67.9%

patient experience

Access KPIs · August 2025

Same-day %

30.4%

Month: August 2025

Appts per 1K patients

314

all bookings (incl. triage)

Patient contacts per 1K

282

F2F + phone + video only

28+ day backlog

8.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face71.9%
Telephone17.8%
Triage35.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %30.4%43.0%-12.6%
Face-to-face %71.9%58.4%+13.5%
Telephone %17.8%21.9%-4.1%
Appts per 1K314.3479.7-165.4
Triage %35.1%8.7%+26.4%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080305989Same-day % · 2023-08: 32.6%Same-day % · 2023-09: 25.2%Same-day % · 2023-10: 30.3%Same-day % · 2023-12: 34.9%Same-day % · 2024-01: 36.9%Same-day % · 2024-02: 32.0%Same-day % · 2024-03: 30.0%Same-day % · 2024-04: 38.1%Same-day % · 2024-05: 30.0%Same-day % · 2024-06: 28.8%Same-day % · 2024-07: 23.7%Same-day % · 2024-08: 32.0%Same-day % · 2024-09: 34.2%Same-day % · 2024-10: 22.2%Same-day % · 2024-11: 28.6%Same-day % · 2024-12: 36.2%Same-day % · 2025-01: 34.5%Same-day % · 2025-02: 38.6%Same-day % · 2025-03: 34.0%Same-day % · 2025-04: 32.2%Same-day % · 2025-05: 33.4%Same-day % · 2025-06: 31.8%Same-day % · 2025-07: 31.1%Same-day % · 2025-08: 30.4%F2F % · 2023-08: 69.4%F2F % · 2023-09: 77.8%F2F % · 2023-10: 73.2%F2F % · 2023-12: 72.1%F2F % · 2024-01: 70.7%F2F % · 2024-02: 69.8%F2F % · 2024-03: 66.9%F2F % · 2024-04: 63.4%F2F % · 2024-05: 69.7%F2F % · 2024-06: 68.2%F2F % · 2024-07: 69.3%F2F % · 2024-08: 66.3%F2F % · 2024-09: 68.9%F2F % · 2024-10: 79.3%F2F % · 2024-11: 71.6%F2F % · 2024-12: 67.9%F2F % · 2025-01: 67.9%F2F % · 2025-02: 64.6%F2F % · 2025-03: 72.5%F2F % · 2025-04: 74.5%F2F % · 2025-05: 72.0%F2F % · 2025-06: 75.2%F2F % · 2025-07: 70.9%F2F % · 2025-08: 71.9%Phone % · 2023-08: 30.1%Phone % · 2023-09: 21.7%Phone % · 2023-10: 25.2%Phone % · 2023-12: 26.6%Phone % · 2024-01: 28.7%Phone % · 2024-02: 29.5%Phone % · 2024-03: 32.3%Phone % · 2024-04: 36.1%Phone % · 2024-05: 29.4%Phone % · 2024-06: 31.2%Phone % · 2024-07: 29.7%Phone % · 2024-08: 32.8%Phone % · 2024-09: 30.2%Phone % · 2024-10: 20.0%Phone % · 2024-11: 27.6%Phone % · 2024-12: 31.2%Phone % · 2025-01: 24.6%Phone % · 2025-02: 19.8%Phone % · 2025-03: 17.3%Phone % · 2025-04: 18.8%Phone % · 2025-05: 22.4%Phone % · 2025-06: 16.7%Phone % · 2025-07: 20.6%Phone % · 2025-08: 17.8%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 18.7%Triage % · 2023-09: 14.3%Triage % · 2023-10: 16.8%Triage % · 2023-12: 17.2%Triage % · 2024-01: 19.2%Triage % · 2024-02: 19.0%Triage % · 2024-03: 20.0%Triage % · 2024-04: 25.2%Triage % · 2024-05: 15.6%Triage % · 2024-06: 15.0%Triage % · 2024-07: 9.9%Triage % · 2024-08: 15.5%Triage % · 2024-09: 14.5%Triage % · 2024-10: 7.5%Triage % · 2024-11: 14.2%Triage % · 2024-12: 11.3%Triage % · 2025-01: 33.9%Triage % · 2025-02: 33.0%Triage % · 2025-03: 37.9%Triage % · 2025-04: 39.9%Triage % · 2025-05: 40.4%Triage % · 2025-06: 38.9%Triage % · 2025-07: 37.2%Triage % · 2025-08: 35.1%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-081,5652,1862,8083,4292023-08: 2,184 appointments2023-09: 2,699 appointments2023-10: 2,713 appointments2023-12: 2,053 appointments2024-01: 2,432 appointments2024-02: 2,276 appointments2024-03: 2,035 appointments2024-04: 1,921 appointments2024-05: 2,295 appointments2024-06: 2,102 appointments2024-07: 1,957 appointments2024-08: 1,843 appointments2024-09: 2,001 appointments2024-10: 3,249 appointments2024-11: 2,080 appointments2024-12: 1,958 appointments2025-01: 2,199 appointments2025-02: 1,928 appointments2025-03: 1,935 appointments2025-04: 1,877 appointments2025-05: 1,847 appointments2025-06: 1,923 appointments2025-07: 2,242 appointments2025-08: 1,745 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-082823945066182023-08: 393.4 appts per 1,000 patients2023-09: 486.1 appts per 1,000 patients2023-10: 488.7 appts per 1,000 patients2023-12: 369.8 appts per 1,000 patients2024-01: 438 appts per 1,000 patients2024-02: 409.9 appts per 1,000 patients2024-03: 366.5 appts per 1,000 patients2024-04: 346 appts per 1,000 patients2024-05: 413.4 appts per 1,000 patients2024-06: 378.6 appts per 1,000 patients2024-07: 352.5 appts per 1,000 patients2024-08: 332 appts per 1,000 patients2024-09: 360.4 appts per 1,000 patients2024-10: 585.2 appts per 1,000 patients2024-11: 374.6 appts per 1,000 patients2024-12: 352.7 appts per 1,000 patients2025-01: 396.1 appts per 1,000 patients2025-02: 347.3 appts per 1,000 patients2025-03: 348.5 appts per 1,000 patients2025-04: 338.1 appts per 1,000 patients2025-05: 332.7 appts per 1,000 patients2025-06: 346.4 appts per 1,000 patients2025-07: 403.8 appts per 1,000 patients2025-08: 314.3 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 32.6%August 2023 · 1 day: 3.9%August 2023 · 2–7 days: 18.4%August 2023 · 8–14 days: 12.0%August 2023 · 15–21 days: 9.6%August 2023 · 22–28 days: 12.9%August 2023 · > 28 days: 10.7%September 2023 · Same day: 25.2%September 2023 · 1 day: 5.0%September 2023 · 2–7 days: 15.0%September 2023 · 8–14 days: 9.4%September 2023 · 15–21 days: 10.6%September 2023 · 22–28 days: 8.7%September 2023 · > 28 days: 26.1%October 2023 · Same day: 30.3%October 2023 · 1 day: 6.5%October 2023 · 2–7 days: 21.0%October 2023 · 8–14 days: 14.6%October 2023 · 15–21 days: 11.2%October 2023 · 22–28 days: 6.7%October 2023 · > 28 days: 9.8%December 2023 · Same day: 34.9%December 2023 · 1 day: 4.9%December 2023 · 2–7 days: 18.1%December 2023 · 8–14 days: 14.4%December 2023 · 15–21 days: 11.3%December 2023 · 22–28 days: 11.1%December 2023 · > 28 days: 5.4%January 2024 · Same day: 36.9%January 2024 · 1 day: 5.2%January 2024 · 2–7 days: 16.1%January 2024 · 8–14 days: 17.8%January 2024 · 15–21 days: 10.6%January 2024 · 22–28 days: 9.8%January 2024 · > 28 days: 3.5%February 2024 · Same day: 32.0%February 2024 · 1 day: 4.0%February 2024 · 2–7 days: 16.1%February 2024 · 8–14 days: 20.5%February 2024 · 15–21 days: 8.5%February 2024 · 22–28 days: 15.6%February 2024 · > 28 days: 3.3%March 2024 · Same day: 30.0%March 2024 · 1 day: 4.0%March 2024 · 2–7 days: 18.0%March 2024 · 8–14 days: 15.7%March 2024 · 15–21 days: 11.0%March 2024 · 22–28 days: 14.0%March 2024 · > 28 days: 7.2%April 2024 · Same day: 38.1%April 2024 · 1 day: 2.4%April 2024 · 2–7 days: 9.9%April 2024 · 8–14 days: 14.8%April 2024 · 15–21 days: 11.3%April 2024 · 22–28 days: 11.8%April 2024 · > 28 days: 11.8%May 2024 · Same day: 30.0%May 2024 · 1 day: 3.7%May 2024 · 2–7 days: 13.2%May 2024 · 8–14 days: 12.6%May 2024 · 15–21 days: 18.4%May 2024 · 22–28 days: 14.0%May 2024 · > 28 days: 8.1%June 2024 · Same day: 28.8%June 2024 · 1 day: 3.8%June 2024 · 2–7 days: 10.5%June 2024 · 8–14 days: 12.1%June 2024 · 15–21 days: 22.4%June 2024 · 22–28 days: 15.9%June 2024 · > 28 days: 6.6%July 2024 · Same day: 23.7%July 2024 · 1 day: 3.4%July 2024 · 2–7 days: 19.1%July 2024 · 8–14 days: 20.0%July 2024 · 15–21 days: 14.9%July 2024 · 22–28 days: 13.5%July 2024 · > 28 days: 5.4%August 2024 · Same day: 32.0%August 2024 · 1 day: 4.7%August 2024 · 2–7 days: 22.0%August 2024 · 8–14 days: 14.3%August 2024 · 15–21 days: 10.3%August 2024 · 22–28 days: 11.3%August 2024 · > 28 days: 5.5%September 2024 · Same day: 34.2%September 2024 · 1 day: 2.9%September 2024 · 2–7 days: 13.5%September 2024 · 8–14 days: 15.4%September 2024 · 15–21 days: 12.6%September 2024 · 22–28 days: 11.5%September 2024 · > 28 days: 9.9%October 2024 · Same day: 22.2%October 2024 · 1 day: 2.6%October 2024 · 2–7 days: 12.1%October 2024 · 8–14 days: 13.7%October 2024 · 15–21 days: 16.0%October 2024 · 22–28 days: 12.0%October 2024 · > 28 days: 21.4%November 2024 · Same day: 28.6%November 2024 · 1 day: 3.0%November 2024 · 2–7 days: 13.0%November 2024 · 8–14 days: 15.6%November 2024 · 15–21 days: 18.8%November 2024 · 22–28 days: 15.8%November 2024 · > 28 days: 5.0%December 2024 · Same day: 36.2%December 2024 · 1 day: 3.4%December 2024 · 2–7 days: 14.9%December 2024 · 8–14 days: 14.5%December 2024 · 15–21 days: 13.2%December 2024 · 22–28 days: 13.1%December 2024 · > 28 days: 4.9%January 2025 · Same day: 34.5%January 2025 · 1 day: 4.7%January 2025 · 2–7 days: 15.5%January 2025 · 8–14 days: 17.6%January 2025 · 15–21 days: 14.7%January 2025 · 22–28 days: 8.8%January 2025 · > 28 days: 4.2%February 2025 · Same day: 38.6%February 2025 · 1 day: 2.5%February 2025 · 2–7 days: 14.1%February 2025 · 8–14 days: 17.9%February 2025 · 15–21 days: 10.8%February 2025 · 22–28 days: 10.2%February 2025 · > 28 days: 5.9%March 2025 · Same day: 34.0%March 2025 · 1 day: 3.5%March 2025 · 2–7 days: 17.0%March 2025 · 8–14 days: 15.1%March 2025 · 15–21 days: 13.3%March 2025 · 22–28 days: 8.4%March 2025 · > 28 days: 8.7%April 2025 · Same day: 32.2%April 2025 · 1 day: 3.4%April 2025 · 2–7 days: 14.9%April 2025 · 8–14 days: 17.0%April 2025 · 15–21 days: 15.7%April 2025 · 22–28 days: 7.0%April 2025 · > 28 days: 9.8%May 2025 · Same day: 33.4%May 2025 · 1 day: 4.9%May 2025 · 2–7 days: 16.1%May 2025 · 8–14 days: 18.1%May 2025 · 15–21 days: 9.2%May 2025 · 22–28 days: 7.5%May 2025 · > 28 days: 10.8%June 2025 · Same day: 31.8%June 2025 · 1 day: 4.6%June 2025 · 2–7 days: 17.3%June 2025 · 8–14 days: 14.1%June 2025 · 15–21 days: 12.2%June 2025 · 22–28 days: 7.8%June 2025 · > 28 days: 12.2%July 2025 · Same day: 31.1%July 2025 · 1 day: 4.4%July 2025 · 2–7 days: 17.1%July 2025 · 8–14 days: 17.9%July 2025 · 15–21 days: 9.2%July 2025 · 22–28 days: 11.6%July 2025 · > 28 days: 8.7%August 2025 · Same day: 30.4%August 2025 · 1 day: 4.8%August 2025 · 2–7 days: 20.1%August 2025 · 8–14 days: 19.8%August 2025 · 15–21 days: 8.9%August 2025 · 22–28 days: 7.9%August 2025 · > 28 days: 8.1%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 55/100
  • Moderate demand
  • Elevated DNA rate (6.1%)
  • Below-average same-day access
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.3%
Face-to-face %-0.4%
Telephone %+0.3%
Same-day %-2%
Appts per 1K+0.3%
Triage %-1.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the DNA rate at Somerset Bridge Medical Centre has risen to 6.1%, which is higher than the practice's trailing average. This increase is a notable change and may indicate a need to review patient follow-up processes.

Several trends are worth noting. The triage percentage has shown a downward trend over the past few months, with a significant drop of 48% in 2024-10. Additionally, there was a sharp increase in the triage percentage by 199% in 2025-01, which could suggest a shift in how appointments are being categorized or a change in recording practices.

To investigate these trends, it would be prudent to review the triage process and confirm whether the changes align with any system updates or policy shifts. Additionally, understanding the reasons behind the elevated DNA rate could help in developing strategies to improve patient attendance.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-04
value 39.9 · avg 19.5 ± 9.9
triagePct2025-03
value 37.9 · avg 18 ± 8.2
phonePct2025-03
value 17.3 · avg 28.7 ± 4.8
triagePct2025-02
value 33 · avg 16.8 ± 6.8
phonePct2025-02
value 19.8 · avg 29.6 ± 3.9
dnaRate2025-02
value 4.1 · avg 6.6 ± 0.8
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-01
11.3 → 33.9 (+198.8%)
phonePct2024-11
20 → 27.6 (+38%)
triagePct2024-11
7.5 → 14.2 (+88.7%)
phonePct2024-10
30.2 → 20 (-33.8%)
triagePct2024-10
14.5 → 7.5 (-48%)
triagePct2024-08
9.9 → 15.5 (+56%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-01-20 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-01-20.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

4.32

Nurse FTE

5.28

Direct Patient Care FTE

0.51

Admin FTE

16.13

1 practices reporting · 100.0% coverage

Staff group mix

GP4.3 FTE · 16%
Nurse5.3 FTE · 20%
Direct Patient Care0.5 FTE · 2%
Admin16.1 FTE · 61%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.32 FTE · 8 headcount
Partner0.85 FTE (20%) · 1 hc
Salaried3.47 FTE (80%) · 7 hc
Nurses5.28 FTE · 6 headcount
Practice Nurse4.43 FTE (84%) · 5 hc
Advanced / Specialist0.85 FTE (16%) · 1 hc
Admin / Non-clinical16.13 FTE · 24 headcount
Management2.93 FTE (18%) · 3 hc
Reception / Admin10.01 FTE (62%) · 17 hc
Apprentice0.59 FTE (4%) · 1 hc
Other2.60 FTE (16%) · 3 hc
Direct Patient Care0.51 FTE · 1 headcount
HCA / Nursing Assistant0.51 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03061218GP · 2024-03: 5 FTEGP · 2024-04: 5 FTEGP · 2024-05: 5 FTEGP · 2024-06: 5 FTEGP · 2024-07: 4 FTEGP · 2024-08: 4 FTEGP · 2024-09: 4 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 5 FTEGP · 2025-03: 5 FTEGP · 2025-04: 5 FTEGP · 2025-05: 5 FTEGP · 2025-06: 5 FTEGP · 2025-07: 5 FTEGP · 2025-08: 5 FTEGP · 2025-09: 5 FTEGP · 2025-10: 5 FTEGP · 2025-11: 5 FTEGP · 2025-12: 5 FTEGP · 2026-01: 5 FTEGP · 2026-02: 4 FTEGP · 2026-03: 4 FTENurse · 2024-03: 5 FTENurse · 2024-04: 5 FTENurse · 2024-05: 5 FTENurse · 2024-06: 5 FTENurse · 2024-07: 5 FTENurse · 2024-08: 5 FTENurse · 2024-09: 5 FTENurse · 2024-10: 5 FTENurse · 2024-11: 5 FTENurse · 2024-12: 5 FTENurse · 2025-01: 5 FTENurse · 2025-02: 5 FTENurse · 2025-03: 5 FTENurse · 2025-04: 5 FTENurse · 2025-05: 5 FTENurse · 2025-06: 5 FTENurse · 2025-07: 5 FTENurse · 2025-08: 5 FTENurse · 2025-09: 5 FTENurse · 2025-10: 5 FTENurse · 2025-11: 5 FTENurse · 2025-12: 5 FTENurse · 2026-01: 5 FTENurse · 2026-02: 5 FTENurse · 2026-03: 5 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 15 FTEAdmin · 2024-04: 15 FTEAdmin · 2024-05: 15 FTEAdmin · 2024-06: 15 FTEAdmin · 2024-07: 16 FTEAdmin · 2024-08: 16 FTEAdmin · 2024-09: 16 FTEAdmin · 2024-10: 16 FTEAdmin · 2024-11: 16 FTEAdmin · 2024-12: 16 FTEAdmin · 2025-01: 16 FTEAdmin · 2025-02: 16 FTEAdmin · 2025-03: 16 FTEAdmin · 2025-04: 16 FTEAdmin · 2025-05: 16 FTEAdmin · 2025-06: 16 FTEAdmin · 2025-07: 16 FTEAdmin · 2025-08: 16 FTEAdmin · 2025-09: 16 FTEAdmin · 2025-10: 16 FTEAdmin · 2025-11: 16 FTEAdmin · 2025-12: 16 FTEAdmin · 2026-01: 16 FTEAdmin · 2026-02: 16 FTEAdmin · 2026-03: 16 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good67.9%
Phone easy31.1%
Website easy64.8%
100.0% coverage

Prescribing volume

1.07

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.