GP Practice

The Glebeland Surgery

M81605

Compare to

Registered patients

5,561

NHS Digital list size

GP FTE

4.16

NHS Digital workforce

Patients per GP FTE

1,337

Items per patient

1.78

prescribing volume

GPPS overall good

91.5%

patient experience

Access KPIs · August 2025

Same-day %

37.7%

Month: August 2025

Appts per 1K patients

330

all bookings (incl. triage)

Patient contacts per 1K

310

F2F + phone + video only

28+ day backlog

5.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face70.4%
Telephone21.6%
Video / online2.0%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %37.7%43.0%-5.3%
Face-to-face %70.4%58.4%+12.0%
Telephone %21.6%21.9%-0.3%
Appts per 1K329.6479.7-150.1
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080285785Same-day % · 2023-07: 36.4%Same-day % · 2023-08: 33.3%Same-day % · 2023-09: 35.9%Same-day % · 2023-10: 34.0%Same-day % · 2023-12: 44.8%Same-day % · 2024-01: 39.1%Same-day % · 2024-02: 33.8%Same-day % · 2024-03: 36.2%Same-day % · 2024-04: 34.4%Same-day % · 2024-05: 34.9%Same-day % · 2024-06: 36.9%Same-day % · 2024-07: 40.6%Same-day % · 2024-08: 39.5%Same-day % · 2024-09: 40.1%Same-day % · 2024-11: 30.0%Same-day % · 2024-12: 43.8%Same-day % · 2025-01: 39.5%Same-day % · 2025-02: 36.5%Same-day % · 2025-03: 34.9%Same-day % · 2025-04: 32.5%Same-day % · 2025-05: 31.9%Same-day % · 2025-06: 38.5%Same-day % · 2025-07: 36.6%Same-day % · 2025-08: 37.7%F2F % · 2023-07: 69.7%F2F % · 2023-08: 67.3%F2F % · 2023-09: 72.0%F2F % · 2023-10: 76.0%F2F % · 2023-12: 71.1%F2F % · 2024-01: 69.8%F2F % · 2024-02: 70.6%F2F % · 2024-03: 70.0%F2F % · 2024-04: 73.3%F2F % · 2024-05: 74.7%F2F % · 2024-06: 72.3%F2F % · 2024-07: 69.2%F2F % · 2024-08: 71.0%F2F % · 2024-09: 71.9%F2F % · 2024-11: 76.0%F2F % · 2024-12: 69.7%F2F % · 2025-01: 69.4%F2F % · 2025-02: 70.9%F2F % · 2025-03: 73.7%F2F % · 2025-04: 76.1%F2F % · 2025-05: 71.3%F2F % · 2025-06: 70.9%F2F % · 2025-07: 71.4%F2F % · 2025-08: 70.4%Phone % · 2023-07: 24.2%Phone % · 2023-08: 25.1%Phone % · 2023-09: 23.1%Phone % · 2023-10: 19.9%Phone % · 2023-12: 23.7%Phone % · 2024-01: 24.8%Phone % · 2024-02: 23.7%Phone % · 2024-03: 24.6%Phone % · 2024-04: 21.3%Phone % · 2024-05: 18.5%Phone % · 2024-06: 21.7%Phone % · 2024-07: 25.1%Phone % · 2024-08: 21.9%Phone % · 2024-09: 23.1%Phone % · 2024-11: 19.7%Phone % · 2024-12: 21.2%Phone % · 2025-01: 23.6%Phone % · 2025-02: 21.8%Phone % · 2025-03: 20.5%Phone % · 2025-04: 18.0%Phone % · 2025-05: 21.4%Phone % · 2025-06: 22.4%Phone % · 2025-07: 21.3%Phone % · 2025-08: 21.6%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 2.6%Video % · 2025-01: 1.8%Video % · 2025-02: 1.6%Video % · 2025-03: 1.1%Video % · 2025-04: 1.0%Video % · 2025-05: 1.2%Video % · 2025-06: 1.4%Video % · 2025-07: 1.6%Video % · 2025-08: 2.0%Triage % · 2023-07: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-081,7242,0992,4742,8492023-07: 2,297 appointments2023-08: 2,111 appointments2023-09: 2,294 appointments2023-10: 2,740 appointments2023-12: 2,233 appointments2024-01: 2,707 appointments2024-02: 2,545 appointments2024-03: 2,328 appointments2024-04: 2,503 appointments2024-05: 2,581 appointments2024-06: 2,301 appointments2024-07: 2,398 appointments2024-08: 2,215 appointments2024-09: 2,402 appointments2024-11: 2,628 appointments2024-12: 2,036 appointments2025-01: 2,434 appointments2025-02: 2,191 appointments2025-03: 2,562 appointments2025-04: 2,465 appointments2025-05: 2,528 appointments2025-06: 2,194 appointments2025-07: 2,595 appointments2025-08: 1,833 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-083103774455122023-07: 413.1 appts per 1,000 patients2023-08: 379.6 appts per 1,000 patients2023-09: 412.5 appts per 1,000 patients2023-10: 492.7 appts per 1,000 patients2023-12: 401.5 appts per 1,000 patients2024-01: 486.8 appts per 1,000 patients2024-02: 457.7 appts per 1,000 patients2024-03: 418.6 appts per 1,000 patients2024-04: 450.1 appts per 1,000 patients2024-05: 464.1 appts per 1,000 patients2024-06: 413.8 appts per 1,000 patients2024-07: 431.2 appts per 1,000 patients2024-08: 398.3 appts per 1,000 patients2024-09: 431.9 appts per 1,000 patients2024-11: 472.6 appts per 1,000 patients2024-12: 366.1 appts per 1,000 patients2025-01: 437.7 appts per 1,000 patients2025-02: 394 appts per 1,000 patients2025-03: 460.7 appts per 1,000 patients2025-04: 443.3 appts per 1,000 patients2025-05: 454.6 appts per 1,000 patients2025-06: 394.5 appts per 1,000 patients2025-07: 466.6 appts per 1,000 patients2025-08: 329.6 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 36.4%July 2023 · 1 day: 18.7%July 2023 · 2–7 days: 30.9%July 2023 · 8–14 days: 7.4%July 2023 · 15–21 days: 3.3%July 2023 · 22–28 days: 0.9%July 2023 · > 28 days: 2.4%August 2023 · Same day: 33.3%August 2023 · 1 day: 21.8%August 2023 · 2–7 days: 30.3%August 2023 · 8–14 days: 8.6%August 2023 · 15–21 days: 2.3%August 2023 · 22–28 days: 1.6%August 2023 · > 28 days: 2.1%September 2023 · Same day: 35.9%September 2023 · 1 day: 23.0%September 2023 · 2–7 days: 28.9%September 2023 · 8–14 days: 6.4%September 2023 · 15–21 days: 1.8%September 2023 · 22–28 days: 1.4%September 2023 · > 28 days: 2.7%October 2023 · Same day: 34.0%October 2023 · 1 day: 18.9%October 2023 · 2–7 days: 33.5%October 2023 · 8–14 days: 9.4%October 2023 · 15–21 days: 1.5%October 2023 · 22–28 days: 0.9%October 2023 · > 28 days: 1.8%December 2023 · Same day: 44.8%December 2023 · 1 day: 17.2%December 2023 · 2–7 days: 23.6%December 2023 · 8–14 days: 7.8%December 2023 · 15–21 days: 2.6%December 2023 · 22–28 days: 1.0%December 2023 · > 28 days: 3.0%January 2024 · Same day: 39.1%January 2024 · 1 day: 20.0%January 2024 · 2–7 days: 26.5%January 2024 · 8–14 days: 8.4%January 2024 · 15–21 days: 2.4%January 2024 · 22–28 days: 1.1%January 2024 · > 28 days: 2.4%February 2024 · Same day: 33.8%February 2024 · 1 day: 17.8%February 2024 · 2–7 days: 22.4%February 2024 · 8–14 days: 16.5%February 2024 · 15–21 days: 4.7%February 2024 · 22–28 days: 1.8%February 2024 · > 28 days: 3.0%March 2024 · Same day: 36.2%March 2024 · 1 day: 17.5%March 2024 · 2–7 days: 23.5%March 2024 · 8–14 days: 14.5%March 2024 · 15–21 days: 3.6%March 2024 · 22–28 days: 1.6%March 2024 · > 28 days: 3.1%April 2024 · Same day: 34.4%April 2024 · 1 day: 16.6%April 2024 · 2–7 days: 28.0%April 2024 · 8–14 days: 11.2%April 2024 · 15–21 days: 4.5%April 2024 · 22–28 days: 2.3%April 2024 · > 28 days: 3.1%May 2024 · Same day: 34.9%May 2024 · 1 day: 19.4%May 2024 · 2–7 days: 26.1%May 2024 · 8–14 days: 12.4%May 2024 · 15–21 days: 3.1%May 2024 · 22–28 days: 1.7%May 2024 · > 28 days: 2.4%June 2024 · Same day: 36.9%June 2024 · 1 day: 19.9%June 2024 · 2–7 days: 29.0%June 2024 · 8–14 days: 8.3%June 2024 · 15–21 days: 1.8%June 2024 · 22–28 days: 1.3%June 2024 · > 28 days: 2.9%July 2024 · Same day: 40.6%July 2024 · 1 day: 21.3%July 2024 · 2–7 days: 25.8%July 2024 · 8–14 days: 5.5%July 2024 · 15–21 days: 2.2%July 2024 · 22–28 days: 1.8%July 2024 · > 28 days: 2.8%August 2024 · Same day: 39.5%August 2024 · 1 day: 22.7%August 2024 · 2–7 days: 26.0%August 2024 · 8–14 days: 5.3%August 2024 · 15–21 days: 1.9%August 2024 · 22–28 days: 1.4%August 2024 · > 28 days: 3.2%September 2024 · Same day: 40.1%September 2024 · 1 day: 19.9%September 2024 · 2–7 days: 27.1%September 2024 · 8–14 days: 7.1%September 2024 · 15–21 days: 2.1%September 2024 · 22–28 days: 1.2%September 2024 · > 28 days: 2.6%November 2024 · Same day: 30.0%November 2024 · 1 day: 17.4%November 2024 · 2–7 days: 29.1%November 2024 · 8–14 days: 13.1%November 2024 · 15–21 days: 5.6%November 2024 · 22–28 days: 1.9%November 2024 · > 28 days: 3.0%December 2024 · Same day: 43.8%December 2024 · 1 day: 15.7%December 2024 · 2–7 days: 19.4%December 2024 · 8–14 days: 12.3%December 2024 · 15–21 days: 4.1%December 2024 · 22–28 days: 1.9%December 2024 · > 28 days: 2.8%January 2025 · Same day: 39.5%January 2025 · 1 day: 16.8%January 2025 · 2–7 days: 21.7%January 2025 · 8–14 days: 7.2%January 2025 · 15–21 days: 6.1%January 2025 · 22–28 days: 3.5%January 2025 · > 28 days: 5.1%February 2025 · Same day: 36.5%February 2025 · 1 day: 18.6%February 2025 · 2–7 days: 22.7%February 2025 · 8–14 days: 6.1%February 2025 · 15–21 days: 8.6%February 2025 · 22–28 days: 4.0%February 2025 · > 28 days: 3.4%March 2025 · Same day: 34.9%March 2025 · 1 day: 14.4%March 2025 · 2–7 days: 20.3%March 2025 · 8–14 days: 8.9%March 2025 · 15–21 days: 7.0%March 2025 · 22–28 days: 9.1%March 2025 · > 28 days: 5.5%April 2025 · Same day: 32.5%April 2025 · 1 day: 15.5%April 2025 · 2–7 days: 29.2%April 2025 · 8–14 days: 8.6%April 2025 · 15–21 days: 3.5%April 2025 · 22–28 days: 5.6%April 2025 · > 28 days: 5.2%May 2025 · Same day: 31.9%May 2025 · 1 day: 18.0%May 2025 · 2–7 days: 25.8%May 2025 · 8–14 days: 14.7%May 2025 · 15–21 days: 4.0%May 2025 · 22–28 days: 1.7%May 2025 · > 28 days: 4.0%June 2025 · Same day: 38.5%June 2025 · 1 day: 16.7%June 2025 · 2–7 days: 20.6%June 2025 · 8–14 days: 15.1%June 2025 · 15–21 days: 4.7%June 2025 · 22–28 days: 1.5%June 2025 · > 28 days: 3.0%July 2025 · Same day: 36.6%July 2025 · 1 day: 17.0%July 2025 · 2–7 days: 20.4%July 2025 · 8–14 days: 12.6%July 2025 · 15–21 days: 6.6%July 2025 · 22–28 days: 2.6%July 2025 · > 28 days: 4.3%August 2025 · Same day: 37.7%August 2025 · 1 day: 16.5%August 2025 · 2–7 days: 23.9%August 2025 · 8–14 days: 11.7%August 2025 · 15–21 days: 3.4%August 2025 · 22–28 days: 1.7%August 2025 · > 28 days: 5.1%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 33/100
  • Moderate demand
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-4.3%
Face-to-face %-1.2%
Telephone %+2.2%
Same-day %+2.7%
Appts per 1K-4.3%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

The most notable figure this month is the total number of appointments, which fell to 1833, significantly below the practice's trailing average of 2387.3. This sharp drop suggests a potential issue that needs to be investigated.

Several trends are worth noting. Firstly, the DNA rate has been decreasing, which is a positive trend. However, the face-to-face percentage has been declining, dropping by 1.2% this month. Additionally, the telephone percentage has increased by 2.2% this month, indicating a shift in how patients are accessing appointments.

To understand these trends, it would be useful to review the changes in appointment scheduling and patient communication strategies. Additionally, verifying if the dip in face-to-face appointments in 2025-08 aligns with any recent policy changes or operational adjustments could provide valuable insights.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 1833 · avg 2387.3 ± 180
phonePct2025-04
value 18 · avg 21.9 ± 1.9
f2fPct2025-04
value 76.1 · avg 71.8 ± 2.1
total2024-12
value 2036 · avg 2465.1 ± 171.4
sameDayPct2024-11
value 30 · avg 37.5 ± 3.2
f2fPct2024-11
value 76 · avg 71.8 ± 1.9
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-05
2.6 → 3.8 (+46.2%)
videoPct2025-03
1.6 → 1.1 (-31.2%)
videoPct2025-01
2.6 → 1.8 (-30.8%)
dnaRate2024-08
5.2 → 3 (-42.3%)
dnaRate2024-07
2.3 → 5.2 (+126.1%)
dnaRate2023-09
2.6 → 3.4 (+30.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

4.16

Nurse FTE

1.04

Direct Patient Care FTE

5.83

Admin FTE

6.71

1 practices reporting · 100.0% coverage

Staff group mix

GP4.2 FTE · 23%
Nurse1.0 FTE · 6%
Direct Patient Care5.8 FTE · 33%
Admin6.7 FTE · 38%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.16 FTE · 5 headcount
Partner2.00 FTE (48%) · 2 hc
Salaried1.09 FTE (26%) · 2 hc
Training (ST/F)1.07 FTE (26%) · 1 hc
Nurses1.04 FTE · 2 headcount
Practice Nurse1.04 FTE (100%) · 2 hc
Admin / Non-clinical6.71 FTE · 10 headcount
Management1.00 FTE (15%) · 1 hc
Reception / Admin2.67 FTE (40%) · 5 hc
Other3.04 FTE (45%) · 4 hc
Direct Patient Care5.82 FTE · 9 headcount
Pharmacist0.80 FTE (14%) · 1 hc
HCA / Nursing Assistant1.17 FTE (20%) · 2 hc
Other3.85 FTE (66%) · 6 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030368GP · 2024-03: 4 FTEGP · 2024-04: 4 FTEGP · 2024-05: 4 FTEGP · 2024-06: 4 FTEGP · 2024-07: 4 FTEGP · 2024-08: 5 FTEGP · 2024-09: 4 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 4 FTEGP · 2025-03: 4 FTEGP · 2025-04: 4 FTEGP · 2025-05: 4 FTEGP · 2025-06: 4 FTEGP · 2025-07: 4 FTEGP · 2025-08: 5 FTEGP · 2025-09: 5 FTEGP · 2025-10: 5 FTEGP · 2025-11: 5 FTEGP · 2025-12: 4 FTEGP · 2026-01: 4 FTEGP · 2026-02: 4 FTEGP · 2026-03: 4 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 3 FTEDPC · 2024-07: 3 FTEDPC · 2024-08: 3 FTEDPC · 2024-09: 3 FTEDPC · 2024-10: 3 FTEDPC · 2024-11: 4 FTEDPC · 2024-12: 4 FTEDPC · 2025-01: 4 FTEDPC · 2025-02: 4 FTEDPC · 2025-03: 4 FTEDPC · 2025-04: 5 FTEDPC · 2025-05: 5 FTEDPC · 2025-06: 5 FTEDPC · 2025-07: 5 FTEDPC · 2025-08: 5 FTEDPC · 2025-09: 5 FTEDPC · 2025-10: 5 FTEDPC · 2025-11: 5 FTEDPC · 2025-12: 5 FTEDPC · 2026-01: 6 FTEDPC · 2026-02: 6 FTEDPC · 2026-03: 6 FTEAdmin · 2024-03: 6 FTEAdmin · 2024-04: 6 FTEAdmin · 2024-05: 6 FTEAdmin · 2024-06: 7 FTEAdmin · 2024-07: 7 FTEAdmin · 2024-08: 7 FTEAdmin · 2024-09: 7 FTEAdmin · 2024-10: 7 FTEAdmin · 2024-11: 7 FTEAdmin · 2024-12: 7 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 7 FTEAdmin · 2025-04: 7 FTEAdmin · 2025-05: 7 FTEAdmin · 2025-06: 7 FTEAdmin · 2025-07: 8 FTEAdmin · 2025-08: 7 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 7 FTEAdmin · 2025-12: 7 FTEAdmin · 2026-01: 7 FTEAdmin · 2026-02: 7 FTEAdmin · 2026-03: 7 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good91.5%
Phone easy81.9%
Website easy1.3%
100.0% coverage

Prescribing volume

1.78

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.