GP Practice

Selly Oak Health Centre

M85055

Compare to

Registered patients

6,906

NHS Digital list size

GP FTE

3.55

NHS Digital workforce

Patients per GP FTE

1,945

Items per patient

0.7

prescribing volume

GPPS overall good

65.7%

patient experience

Access KPIs · August 2025

Same-day %

53%

Month: August 2025

Appts per 1K patients

343

all bookings (incl. triage)

Patient contacts per 1K

342

F2F + phone + video only

28+ day backlog

1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face39.1%
Telephone53.1%
Video / online7.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %53.0%43.0%+10.0%
Face-to-face %39.1%58.4%-19.3%
Telephone %53.1%21.9%+31.2%
Appts per 1K343.2479.7-136.5
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080234770Same-day % · 2023-07: 36.6%Same-day % · 2023-08: 36.7%Same-day % · 2023-09: 38.6%Same-day % · 2023-10: 39.5%Same-day % · 2023-12: 38.8%Same-day % · 2024-01: 52.5%Same-day % · 2024-02: 49.8%Same-day % · 2024-03: 47.1%Same-day % · 2024-04: 48.9%Same-day % · 2024-05: 52.5%Same-day % · 2024-06: 53.7%Same-day % · 2024-07: 51.8%Same-day % · 2024-08: 53.5%Same-day % · 2024-09: 60.7%Same-day % · 2024-11: 54.2%Same-day % · 2024-12: 53.6%Same-day % · 2025-01: 53.8%Same-day % · 2025-02: 49.6%Same-day % · 2025-03: 48.3%Same-day % · 2025-04: 54.1%Same-day % · 2025-05: 56.1%Same-day % · 2025-06: 54.3%Same-day % · 2025-07: 55.5%Same-day % · 2025-08: 53.0%F2F % · 2023-07: 48.7%F2F % · 2023-08: 49.5%F2F % · 2023-09: 54.4%F2F % · 2023-10: 52.7%F2F % · 2023-12: 54.1%F2F % · 2024-01: 44.1%F2F % · 2024-02: 47.2%F2F % · 2024-03: 44.3%F2F % · 2024-04: 38.5%F2F % · 2024-05: 37.5%F2F % · 2024-06: 40.9%F2F % · 2024-07: 41.5%F2F % · 2024-08: 38.3%F2F % · 2024-09: 37.7%F2F % · 2024-11: 44.0%F2F % · 2024-12: 39.6%F2F % · 2025-01: 45.8%F2F % · 2025-02: 41.6%F2F % · 2025-03: 42.4%F2F % · 2025-04: 41.8%F2F % · 2025-05: 42.1%F2F % · 2025-06: 43.8%F2F % · 2025-07: 39.6%F2F % · 2025-08: 39.1%Phone % · 2023-07: 50.7%Phone % · 2023-08: 49.5%Phone % · 2023-09: 45.1%Phone % · 2023-10: 46.7%Phone % · 2023-12: 45.0%Phone % · 2024-01: 55.6%Phone % · 2024-02: 52.6%Phone % · 2024-03: 55.2%Phone % · 2024-04: 61.1%Phone % · 2024-05: 62.4%Phone % · 2024-06: 58.8%Phone % · 2024-07: 57.8%Phone % · 2024-08: 61.3%Phone % · 2024-09: 61.8%Phone % · 2024-11: 55.6%Phone % · 2024-12: 59.9%Phone % · 2025-01: 50.9%Phone % · 2025-02: 52.4%Phone % · 2025-03: 51.3%Phone % · 2025-04: 53.2%Phone % · 2025-05: 50.1%Phone % · 2025-06: 52.7%Phone % · 2025-07: 54.0%Phone % · 2025-08: 53.1%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 2.6%Video % · 2025-02: 5.9%Video % · 2025-03: 5.8%Video % · 2025-04: 4.7%Video % · 2025-05: 7.7%Video % · 2025-06: 3.3%Video % · 2025-07: 5.8%Video % · 2025-08: 7.5%Triage % · 2023-07: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-082,2082,7653,3223,8792023-07: 2,905 appointments2023-08: 3,018 appointments2023-09: 3,236 appointments2023-10: 3,177 appointments2023-12: 2,592 appointments2024-01: 3,717 appointments2024-02: 3,446 appointments2024-03: 3,410 appointments2024-04: 3,513 appointments2024-05: 3,297 appointments2024-06: 3,100 appointments2024-07: 2,780 appointments2024-08: 2,695 appointments2024-09: 2,907 appointments2024-11: 3,438 appointments2024-12: 3,099 appointments2025-01: 3,119 appointments2025-02: 2,922 appointments2025-03: 2,951 appointments2025-04: 2,650 appointments2025-05: 2,397 appointments2025-06: 2,767 appointments2025-07: 2,920 appointments2025-08: 2,370 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-083204004815622023-07: 420.6 appts per 1,000 patients2023-08: 437 appts per 1,000 patients2023-09: 468.6 appts per 1,000 patients2023-10: 460 appts per 1,000 patients2023-12: 375.3 appts per 1,000 patients2024-01: 538.2 appts per 1,000 patients2024-02: 499 appts per 1,000 patients2024-03: 493.8 appts per 1,000 patients2024-04: 508.7 appts per 1,000 patients2024-05: 477.4 appts per 1,000 patients2024-06: 448.9 appts per 1,000 patients2024-07: 402.5 appts per 1,000 patients2024-08: 390.2 appts per 1,000 patients2024-09: 420.9 appts per 1,000 patients2024-11: 497.8 appts per 1,000 patients2024-12: 448.7 appts per 1,000 patients2025-01: 451.6 appts per 1,000 patients2025-02: 423.1 appts per 1,000 patients2025-03: 427.3 appts per 1,000 patients2025-04: 383.7 appts per 1,000 patients2025-05: 347.1 appts per 1,000 patients2025-06: 400.7 appts per 1,000 patients2025-07: 422.8 appts per 1,000 patients2025-08: 343.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 36.6%July 2023 · 1 day: 15.6%July 2023 · 2–7 days: 22.5%July 2023 · 8–14 days: 15.3%July 2023 · 15–21 days: 6.0%July 2023 · 22–28 days: 2.5%July 2023 · > 28 days: 1.5%August 2023 · Same day: 36.7%August 2023 · 1 day: 14.6%August 2023 · 2–7 days: 21.7%August 2023 · 8–14 days: 18.4%August 2023 · 15–21 days: 5.3%August 2023 · 22–28 days: 1.8%August 2023 · > 28 days: 1.5%September 2023 · Same day: 38.6%September 2023 · 1 day: 10.8%September 2023 · 2–7 days: 17.7%September 2023 · 8–14 days: 15.6%September 2023 · 15–21 days: 6.9%September 2023 · 22–28 days: 2.5%September 2023 · > 28 days: 7.8%October 2023 · Same day: 39.5%October 2023 · 1 day: 13.1%October 2023 · 2–7 days: 18.6%October 2023 · 8–14 days: 10.5%October 2023 · 15–21 days: 11.6%October 2023 · 22–28 days: 3.7%October 2023 · > 28 days: 3.1%December 2023 · Same day: 38.8%December 2023 · 1 day: 12.3%December 2023 · 2–7 days: 22.5%December 2023 · 8–14 days: 11.6%December 2023 · 15–21 days: 5.9%December 2023 · 22–28 days: 6.1%December 2023 · > 28 days: 2.9%January 2024 · Same day: 52.5%January 2024 · 1 day: 11.7%January 2024 · 2–7 days: 22.3%January 2024 · 8–14 days: 3.9%January 2024 · 15–21 days: 1.9%January 2024 · 22–28 days: 2.2%January 2024 · > 28 days: 5.5%February 2024 · Same day: 49.8%February 2024 · 1 day: 9.8%February 2024 · 2–7 days: 28.5%February 2024 · 8–14 days: 7.8%February 2024 · 15–21 days: 2.3%February 2024 · 22–28 days: 0.8%February 2024 · > 28 days: 1.1%March 2024 · Same day: 47.1%March 2024 · 1 day: 8.8%March 2024 · 2–7 days: 21.0%March 2024 · 8–14 days: 15.1%March 2024 · 15–21 days: 4.8%March 2024 · 22–28 days: 1.6%March 2024 · > 28 days: 1.6%April 2024 · Same day: 48.9%April 2024 · 1 day: 6.0%April 2024 · 2–7 days: 19.7%April 2024 · 8–14 days: 14.2%April 2024 · 15–21 days: 6.6%April 2024 · 22–28 days: 2.1%April 2024 · > 28 days: 2.5%May 2024 · Same day: 52.5%May 2024 · 1 day: 8.1%May 2024 · 2–7 days: 21.4%May 2024 · 8–14 days: 11.4%May 2024 · 15–21 days: 4.1%May 2024 · 22–28 days: 1.0%May 2024 · > 28 days: 1.5%June 2024 · Same day: 53.7%June 2024 · 1 day: 7.0%June 2024 · 2–7 days: 20.6%June 2024 · 8–14 days: 9.5%June 2024 · 15–21 days: 6.2%June 2024 · 22–28 days: 1.1%June 2024 · > 28 days: 2.0%July 2024 · Same day: 51.8%July 2024 · 1 day: 7.6%July 2024 · 2–7 days: 19.7%July 2024 · 8–14 days: 10.8%July 2024 · 15–21 days: 5.6%July 2024 · 22–28 days: 2.5%July 2024 · > 28 days: 2.0%August 2024 · Same day: 53.5%August 2024 · 1 day: 8.0%August 2024 · 2–7 days: 27.8%August 2024 · 8–14 days: 6.5%August 2024 · 15–21 days: 1.6%August 2024 · 22–28 days: 0.6%August 2024 · > 28 days: 2.0%September 2024 · Same day: 60.7%September 2024 · 1 day: 7.6%September 2024 · 2–7 days: 21.4%September 2024 · 8–14 days: 5.1%September 2024 · 15–21 days: 2.2%September 2024 · 22–28 days: 1.0%September 2024 · > 28 days: 2.1%November 2024 · Same day: 54.2%November 2024 · 1 day: 9.2%November 2024 · 2–7 days: 22.4%November 2024 · 8–14 days: 10.8%November 2024 · 15–21 days: 1.7%November 2024 · 22–28 days: 0.6%November 2024 · > 28 days: 1.1%December 2024 · Same day: 53.6%December 2024 · 1 day: 7.8%December 2024 · 2–7 days: 26.8%December 2024 · 8–14 days: 7.8%December 2024 · 15–21 days: 1.6%December 2024 · 22–28 days: 0.8%December 2024 · > 28 days: 1.5%January 2025 · Same day: 53.8%January 2025 · 1 day: 8.2%January 2025 · 2–7 days: 27.6%January 2025 · 8–14 days: 5.4%January 2025 · 15–21 days: 2.5%January 2025 · 22–28 days: 1.3%January 2025 · > 28 days: 1.3%February 2025 · Same day: 49.6%February 2025 · 1 day: 8.5%February 2025 · 2–7 days: 29.1%February 2025 · 8–14 days: 8.3%February 2025 · 15–21 days: 2.1%February 2025 · 22–28 days: 1.4%February 2025 · > 28 days: 1.0%March 2025 · Same day: 48.3%March 2025 · 1 day: 6.5%March 2025 · 2–7 days: 26.7%March 2025 · 8–14 days: 13.7%March 2025 · 15–21 days: 2.4%March 2025 · 22–28 days: 1.2%March 2025 · > 28 days: 1.1%April 2025 · Same day: 54.1%April 2025 · 1 day: 7.2%April 2025 · 2–7 days: 24.7%April 2025 · 8–14 days: 10.4%April 2025 · 15–21 days: 1.5%April 2025 · 22–28 days: 0.9%April 2025 · > 28 days: 1.2%May 2025 · Same day: 56.1%May 2025 · 1 day: 4.4%May 2025 · 2–7 days: 19.7%May 2025 · 8–14 days: 11.8%May 2025 · 15–21 days: 6.0%May 2025 · 22–28 days: 1.1%May 2025 · > 28 days: 1.0%June 2025 · Same day: 54.3%June 2025 · 1 day: 5.9%June 2025 · 2–7 days: 21.7%June 2025 · 8–14 days: 11.9%June 2025 · 15–21 days: 3.1%June 2025 · 22–28 days: 1.5%June 2025 · > 28 days: 1.6%July 2025 · Same day: 55.5%July 2025 · 1 day: 5.3%July 2025 · 2–7 days: 22.9%July 2025 · 8–14 days: 11.9%July 2025 · 15–21 days: 2.8%July 2025 · 22–28 days: 0.9%July 2025 · > 28 days: 0.7%August 2025 · Same day: 53.0%August 2025 · 1 day: 5.2%August 2025 · 2–7 days: 26.4%August 2025 · 8–14 days: 11.1%August 2025 · 15–21 days: 1.8%August 2025 · 22–28 days: 1.5%August 2025 · > 28 days: 1.0%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 26/100
  • Moderate demand

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.8%
Face-to-face %-1.5%
Telephone %+0.8%
Same-day %+1.4%
Appts per 1K-1.8%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments fell significantly to 2370, which is 17% below the practice's trailing average of 2887.1. The DNA rate also dropped notably to 3.4, down 37% from the trailing average of 5.4.

Several trends and shifts are worth noting. The video appointment percentage saw a sharp increase in 2025-07, rising by 75.8%. This could indicate a shift in patient preference or operational changes. The same-day appointment percentage increased by 1.4% this month, suggesting a possible workflow adjustment or increased demand for immediate care.

To investigate these signals, review the video appointment increase in 2025-07 to understand if it aligns with any system changes or patient feedback. Also, verify if the rise in same-day appointments correlates with any operational adjustments or increased patient demand.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 2370 · avg 2887.1 ± 253
dnaRate2025-08
value 3.4 · avg 5.4 ± 0.9
total2025-05
value 2397 · avg 3039.3 ± 264.5
dnaRate2025-04
value 4.2 · avg 5.7 ± 0.7
sameDayPct2024-09
value 60.7 · avg 47 ± 6.3
dnaRate2024-08
value 7.5 · avg 5.3 ± 0.8
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-07
3.3 → 5.8 (+75.8%)
videoPct2025-06
7.7 → 3.3 (-57.1%)
videoPct2025-05
4.7 → 7.7 (+63.8%)
videoPct2025-02
2.6 → 5.9 (+126.9%)
dnaRate2023-12
4.8 → 6.8 (+41.7%)
triagePct2023-07
0 → 0 (-100%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

3.55

Nurse FTE

1.79

Direct Patient Care FTE

0.8

Admin FTE

6.47

1 practices reporting · 100.0% coverage

Staff group mix

GP3.5 FTE · 28%
Nurse1.8 FTE · 14%
Direct Patient Care0.8 FTE · 6%
Admin6.5 FTE · 51%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.56 FTE · 4 headcount
Salaried3.56 FTE (100%) · 4 hc
Nurses1.79 FTE · 2 headcount
Practice Nurse0.79 FTE (44%) · 1 hc
Advanced / Specialist1.00 FTE (56%) · 1 hc
Admin / Non-clinical6.47 FTE · 7 headcount
Management2.00 FTE (31%) · 2 hc
Reception / Admin4.47 FTE (69%) · 5 hc
Direct Patient Care0.80 FTE · 1 headcount
HCA / Nursing Assistant0.80 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030358GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 4 FTEGP · 2025-12: 4 FTEGP · 2026-01: 4 FTEGP · 2026-02: 4 FTEGP · 2026-03: 4 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 7 FTEAdmin · 2024-04: 7 FTEAdmin · 2024-05: 7 FTEAdmin · 2024-06: 7 FTEAdmin · 2024-07: 7 FTEAdmin · 2024-08: 7 FTEAdmin · 2024-09: 7 FTEAdmin · 2024-10: 7 FTEAdmin · 2024-11: 7 FTEAdmin · 2024-12: 7 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 7 FTEAdmin · 2025-04: 7 FTEAdmin · 2025-05: 7 FTEAdmin · 2025-06: 7 FTEAdmin · 2025-07: 7 FTEAdmin · 2025-08: 7 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 6 FTEAdmin · 2025-12: 6 FTEAdmin · 2026-01: 6 FTEAdmin · 2026-02: 6 FTEAdmin · 2026-03: 6 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good65.7%
Phone easy30.0%
Website easy55.6%
100.0% coverage

Prescribing volume

0.7

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.