GP Practice

Finch Road Primary Care Centre

M85154

Compare to

Registered patients

4,497

NHS Digital list size

GP FTE

2.13

NHS Digital workforce

Patients per GP FTE

2,111

Items per patient

1.34

prescribing volume

GPPS overall good

44.7%

patient experience

Access KPIs · August 2025

Same-day %

62.1%

Month: August 2025

Appts per 1K patients

255

all bookings (incl. triage)

Patient contacts per 1K

255

F2F + phone + video only

28+ day backlog

4.2%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face70.0%
Telephone24.1%
Video / online5.8%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %62.1%43.0%+19.1%
Face-to-face %70.0%58.4%+11.6%
Telephone %24.1%21.9%+2.2%
Appts per 1K255.1479.7-224.6
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-0803468103Same-day % · 2023-07: 53.5%Same-day % · 2023-08: 62.2%Same-day % · 2023-09: 52.0%Same-day % · 2023-10: 46.4%Same-day % · 2023-12: 57.5%Same-day % · 2024-01: 62.0%Same-day % · 2024-02: 58.3%Same-day % · 2024-03: 57.8%Same-day % · 2024-04: 61.6%Same-day % · 2024-05: 55.9%Same-day % · 2024-06: 58.0%Same-day % · 2024-07: 58.2%Same-day % · 2024-08: 59.7%Same-day % · 2024-09: 56.4%Same-day % · 2024-11: 60.4%Same-day % · 2024-12: 57.7%Same-day % · 2025-01: 54.2%Same-day % · 2025-02: 54.6%Same-day % · 2025-03: 58.7%Same-day % · 2025-04: 60.6%Same-day % · 2025-05: 60.3%Same-day % · 2025-06: 59.1%Same-day % · 2025-07: 60.3%Same-day % · 2025-08: 62.1%F2F % · 2023-07: 86.1%F2F % · 2023-08: 84.0%F2F % · 2023-09: 88.9%F2F % · 2023-10: 91.7%F2F % · 2023-12: 88.4%F2F % · 2024-01: 90.4%F2F % · 2024-02: 64.1%F2F % · 2024-03: 58.3%F2F % · 2024-04: 63.3%F2F % · 2024-05: 62.3%F2F % · 2024-06: 60.4%F2F % · 2024-07: 63.5%F2F % · 2024-08: 61.2%F2F % · 2024-09: 57.4%F2F % · 2024-11: 65.7%F2F % · 2024-12: 62.4%F2F % · 2025-01: 63.4%F2F % · 2025-02: 65.3%F2F % · 2025-03: 63.8%F2F % · 2025-04: 68.1%F2F % · 2025-05: 69.6%F2F % · 2025-06: 65.1%F2F % · 2025-07: 63.0%F2F % · 2025-08: 70.0%Phone % · 2023-07: 13.8%Phone % · 2023-08: 15.9%Phone % · 2023-09: 11.0%Phone % · 2023-10: 8.0%Phone % · 2023-12: 11.6%Phone % · 2024-01: 9.6%Phone % · 2024-02: 34.0%Phone % · 2024-03: 37.9%Phone % · 2024-04: 32.9%Phone % · 2024-05: 33.5%Phone % · 2024-06: 31.2%Phone % · 2024-07: 31.2%Phone % · 2024-08: 32.6%Phone % · 2024-09: 34.7%Phone % · 2024-11: 26.8%Phone % · 2024-12: 31.8%Phone % · 2025-01: 31.1%Phone % · 2025-02: 28.5%Phone % · 2025-03: 30.6%Phone % · 2025-04: 25.0%Phone % · 2025-05: 21.8%Phone % · 2025-06: 26.0%Phone % · 2025-07: 28.0%Phone % · 2025-08: 24.1%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 1.3%Video % · 2024-03: 2.7%Video % · 2024-04: 3.8%Video % · 2024-05: 4.1%Video % · 2024-06: 8.4%Video % · 2024-07: 5.3%Video % · 2024-08: 6.1%Video % · 2024-09: 7.9%Video % · 2024-11: 7.4%Video % · 2024-12: 5.7%Video % · 2025-01: 5.3%Video % · 2025-02: 5.9%Video % · 2025-03: 5.5%Video % · 2025-04: 6.8%Video % · 2025-05: 8.6%Video % · 2025-06: 8.9%Video % · 2025-07: 9.0%Video % · 2025-08: 5.8%Triage % · 2023-07: 7.7%Triage % · 2023-08: 7.5%Triage % · 2023-09: 6.3%Triage % · 2023-10: 3.4%Triage % · 2023-12: 4.7%Triage % · 2024-01: 4.5%Triage % · 2024-02: 1.2%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-087871,0241,2611,4982023-07: 1,019 appointments2023-08: 1,080 appointments2023-09: 1,014 appointments2023-10: 1,429 appointments2023-12: 856 appointments2024-01: 1,029 appointments2024-02: 1,110 appointments2024-03: 1,102 appointments2024-04: 1,195 appointments2024-05: 1,279 appointments2024-06: 1,264 appointments2024-07: 1,404 appointments2024-08: 1,272 appointments2024-09: 1,309 appointments2024-11: 1,292 appointments2024-12: 1,209 appointments2025-01: 1,250 appointments2025-02: 1,229 appointments2025-03: 1,227 appointments2025-04: 1,194 appointments2025-05: 1,273 appointments2025-06: 1,317 appointments2025-07: 1,380 appointments2025-08: 1,147 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-081752282803332023-07: 226.6 appts per 1,000 patients2023-08: 240.2 appts per 1,000 patients2023-09: 225.5 appts per 1,000 patients2023-10: 317.8 appts per 1,000 patients2023-12: 190.3 appts per 1,000 patients2024-01: 228.8 appts per 1,000 patients2024-02: 246.8 appts per 1,000 patients2024-03: 245.1 appts per 1,000 patients2024-04: 265.7 appts per 1,000 patients2024-05: 284.4 appts per 1,000 patients2024-06: 281.1 appts per 1,000 patients2024-07: 312.2 appts per 1,000 patients2024-08: 282.9 appts per 1,000 patients2024-09: 291.1 appts per 1,000 patients2024-11: 287.3 appts per 1,000 patients2024-12: 268.8 appts per 1,000 patients2025-01: 278 appts per 1,000 patients2025-02: 273.3 appts per 1,000 patients2025-03: 272.8 appts per 1,000 patients2025-04: 265.5 appts per 1,000 patients2025-05: 283.1 appts per 1,000 patients2025-06: 292.9 appts per 1,000 patients2025-07: 306.9 appts per 1,000 patients2025-08: 255.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 53.5%July 2023 · 1 day: 20.5%July 2023 · 2–7 days: 14.5%July 2023 · 8–14 days: 5.7%July 2023 · 15–21 days: 2.0%July 2023 · 22–28 days: 0.3%July 2023 · > 28 days: 3.5%August 2023 · Same day: 62.2%August 2023 · 1 day: 15.6%August 2023 · 2–7 days: 12.3%August 2023 · 8–14 days: 5.7%August 2023 · 15–21 days: 1.0%August 2023 · 22–28 days: 0.5%August 2023 · > 28 days: 2.7%September 2023 · Same day: 52.0%September 2023 · 1 day: 19.9%September 2023 · 2–7 days: 19.9%September 2023 · 8–14 days: 5.8%September 2023 · 15–21 days: 0.9%September 2023 · > 28 days: 1.5%October 2023 · Same day: 46.4%October 2023 · 1 day: 18.7%October 2023 · 2–7 days: 29.3%October 2023 · 8–14 days: 4.0%October 2023 · 22–28 days: 0.1%October 2023 · > 28 days: 1.5%December 2023 · Same day: 57.5%December 2023 · 1 day: 18.5%December 2023 · 2–7 days: 16.2%December 2023 · 8–14 days: 5.1%December 2023 · 15–21 days: 0.5%December 2023 · 22–28 days: 0.4%December 2023 · > 28 days: 1.9%January 2024 · Same day: 62.0%January 2024 · 1 day: 13.8%January 2024 · 2–7 days: 16.2%January 2024 · 8–14 days: 4.4%January 2024 · 15–21 days: 0.5%January 2024 · 22–28 days: 0.7%January 2024 · > 28 days: 2.4%February 2024 · Same day: 58.3%February 2024 · 1 day: 14.7%February 2024 · 2–7 days: 18.9%February 2024 · 8–14 days: 6.6%February 2024 · 15–21 days: 0.4%February 2024 · 22–28 days: 0.1%February 2024 · > 28 days: 1.1%March 2024 · Same day: 57.8%March 2024 · 1 day: 17.8%March 2024 · 2–7 days: 19.5%March 2024 · 8–14 days: 4.0%March 2024 · 15–21 days: 0.3%March 2024 · 22–28 days: 0.1%March 2024 · > 28 days: 0.5%April 2024 · Same day: 61.6%April 2024 · 1 day: 11.0%April 2024 · 2–7 days: 19.9%April 2024 · 8–14 days: 5.0%April 2024 · 15–21 days: 1.3%April 2024 · 22–28 days: 0.3%April 2024 · > 28 days: 0.8%May 2024 · Same day: 55.9%May 2024 · 1 day: 13.0%May 2024 · 2–7 days: 16.7%May 2024 · 8–14 days: 10.3%May 2024 · 15–21 days: 2.0%May 2024 · 22–28 days: 0.2%May 2024 · > 28 days: 1.8%June 2024 · Same day: 58.0%June 2024 · 1 day: 10.4%June 2024 · 2–7 days: 15.2%June 2024 · 8–14 days: 8.4%June 2024 · 15–21 days: 1.7%June 2024 · 22–28 days: 3.4%June 2024 · > 28 days: 3.0%July 2024 · Same day: 58.2%July 2024 · 1 day: 10.8%July 2024 · 2–7 days: 12.6%July 2024 · 8–14 days: 10.7%July 2024 · 15–21 days: 3.0%July 2024 · 22–28 days: 1.7%July 2024 · > 28 days: 2.9%August 2024 · Same day: 59.7%August 2024 · 1 day: 10.7%August 2024 · 2–7 days: 14.0%August 2024 · 8–14 days: 8.3%August 2024 · 15–21 days: 4.3%August 2024 · 22–28 days: 1.3%August 2024 · > 28 days: 1.7%September 2024 · Same day: 56.4%September 2024 · 1 day: 12.5%September 2024 · 2–7 days: 15.6%September 2024 · 8–14 days: 9.7%September 2024 · 15–21 days: 3.2%September 2024 · 22–28 days: 1.1%September 2024 · > 28 days: 1.5%November 2024 · Same day: 60.4%November 2024 · 1 day: 9.4%November 2024 · 2–7 days: 17.1%November 2024 · 8–14 days: 7.3%November 2024 · 15–21 days: 2.9%November 2024 · 22–28 days: 1.0%November 2024 · > 28 days: 1.8%December 2024 · Same day: 57.7%December 2024 · 1 day: 13.7%December 2024 · 2–7 days: 16.9%December 2024 · 8–14 days: 4.2%December 2024 · 15–21 days: 3.6%December 2024 · 22–28 days: 0.9%December 2024 · > 28 days: 3.0%January 2025 · Same day: 54.2%January 2025 · 1 day: 13.4%January 2025 · 2–7 days: 17.0%January 2025 · 8–14 days: 6.7%January 2025 · 15–21 days: 4.2%January 2025 · 22–28 days: 2.3%January 2025 · > 28 days: 2.2%February 2025 · Same day: 54.6%February 2025 · 1 day: 11.6%February 2025 · 2–7 days: 14.7%February 2025 · 8–14 days: 9.4%February 2025 · 15–21 days: 5.0%February 2025 · 22–28 days: 1.9%February 2025 · > 28 days: 2.8%March 2025 · Same day: 58.7%March 2025 · 1 day: 8.6%March 2025 · 2–7 days: 15.3%March 2025 · 8–14 days: 8.2%March 2025 · 15–21 days: 1.8%March 2025 · 22–28 days: 3.8%March 2025 · > 28 days: 3.7%April 2025 · Same day: 60.6%April 2025 · 1 day: 8.1%April 2025 · 2–7 days: 14.8%April 2025 · 8–14 days: 7.4%April 2025 · 15–21 days: 2.7%April 2025 · 22–28 days: 1.6%April 2025 · > 28 days: 4.9%May 2025 · Same day: 60.3%May 2025 · 1 day: 8.2%May 2025 · 2–7 days: 15.2%May 2025 · 8–14 days: 6.4%May 2025 · 15–21 days: 3.5%May 2025 · 22–28 days: 1.9%May 2025 · > 28 days: 4.4%June 2025 · Same day: 59.1%June 2025 · 1 day: 11.1%June 2025 · 2–7 days: 13.1%June 2025 · 8–14 days: 8.0%June 2025 · 15–21 days: 1.9%June 2025 · 22–28 days: 1.2%June 2025 · > 28 days: 5.5%July 2025 · Same day: 60.3%July 2025 · 1 day: 10.7%July 2025 · 2–7 days: 17.1%July 2025 · 8–14 days: 4.4%July 2025 · 15–21 days: 1.5%July 2025 · 22–28 days: 1.1%July 2025 · > 28 days: 5.0%August 2025 · Same day: 62.1%August 2025 · 1 day: 11.1%August 2025 · 2–7 days: 13.2%August 2025 · 8–14 days: 7.0%August 2025 · 15–21 days: 1.9%August 2025 · 22–28 days: 0.6%August 2025 · > 28 days: 4.2%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 16/100

No specific risk factors detected.

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.5%
Face-to-face %+0.5%
Telephone %-2.1%
Same-day %+0.7%
Appts per 1K+0.5%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments was notably lower than the practice's trailing average, falling to 1147 from 1279.7. This represents a significant drop and should be closely monitored.

Several trends and shifts are worth noting. The DNA rate has been increasing, rising by 37% in 2025-02. The telephone percentage has been decreasing, dropping by 2.1% month-on-month. Additionally, the video percentage saw a notable drop of 35.6% in 2025-08.

To investigate these trends, review the DNA rate increase to understand if it correlates with any recent policy changes or patient feedback. Also, examine the decrease in telephone appointments to see if it aligns with any changes in staff availability or patient preferences.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 1147 · avg 1279.7 ± 62.3
total2025-07
value 1380 · avg 1270 ± 54.5
phonePct2025-05
value 21.8 · avg 30.8 ± 2.7
f2fPct2025-05
value 69.6 · avg 63.1 ± 2.6
phonePct2025-04
value 25 · avg 31.9 ± 2.7
f2fPct2025-04
value 68.1 · avg 62.2 ± 2.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
9 → 5.8 (-35.6%)
dnaRate2025-02
4.6 → 6.3 (+37%)
videoPct2024-07
8.4 → 5.3 (-36.9%)
videoPct2024-06
4.1 → 8.4 (+104.9%)
dnaRate2024-05
4.1 → 5.8 (+41.5%)
videoPct2024-04
2.7 → 3.8 (+40.7%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

2.13

Nurse FTE

0.91

Direct Patient Care FTE

0

Admin FTE

2.39

1 practices reporting · 100.0% coverage

Staff group mix

GP2.1 FTE · 39%
Nurse0.9 FTE · 17%
Direct Patient Care0.0 FTE · 0%
Admin2.4 FTE · 44%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP2.13 FTE · 5 headcount
Partner1.33 FTE (62%) · 1 hc
Salaried0.80 FTE (38%) · 4 hc
Nurses0.91 FTE · 2 headcount
Practice Nurse0.80 FTE (88%) · 1 hc
Advanced / Specialist0.11 FTE (12%) · 1 hc
Admin / Non-clinical2.39 FTE · 5 headcount
Management0.80 FTE (33%) · 1 hc
Reception / Admin1.59 FTE (67%) · 4 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030123GP · 2024-03: 1 FTEGP · 2024-04: 1 FTEGP · 2024-05: 1 FTEGP · 2024-06: 1 FTEGP · 2024-07: 1 FTEGP · 2024-08: 1 FTEGP · 2024-09: 1 FTEGP · 2024-10: 1 FTEGP · 2024-11: 1 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 1 FTEGP · 2025-08: 1 FTEGP · 2025-09: 1 FTEGP · 2025-10: 1 FTEGP · 2025-11: 1 FTEGP · 2025-12: 1 FTEGP · 2026-01: 1 FTEGP · 2026-02: 2 FTEGP · 2026-03: 2 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 2 FTEAdmin · 2024-04: 2 FTEAdmin · 2024-05: 2 FTEAdmin · 2024-06: 2 FTEAdmin · 2024-07: 2 FTEAdmin · 2024-08: 2 FTEAdmin · 2024-09: 2 FTEAdmin · 2024-10: 2 FTEAdmin · 2024-11: 2 FTEAdmin · 2024-12: 2 FTEAdmin · 2025-01: 2 FTEAdmin · 2025-02: 2 FTEAdmin · 2025-03: 2 FTEAdmin · 2025-04: 2 FTEAdmin · 2025-05: 2 FTEAdmin · 2025-06: 2 FTEAdmin · 2025-07: 2 FTEAdmin · 2025-08: 2 FTEAdmin · 2025-09: 2 FTEAdmin · 2025-10: 2 FTEAdmin · 2025-11: 2 FTEAdmin · 2025-12: 2 FTEAdmin · 2026-01: 2 FTEAdmin · 2026-02: 2 FTEAdmin · 2026-03: 2 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good44.7%
Phone easy12.1%
Website easy48.0%
100.0% coverage

Prescribing volume

1.34

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.