GP Practice

Victoria Road Medical Ctr

M85676

Compare to

Registered patients

6,472

NHS Digital list size

GP FTE

2.59

NHS Digital workforce

Patients per GP FTE

2,499

Items per patient

1

prescribing volume

GPPS overall good

46.5%

patient experience

Access KPIs · August 2025

Same-day %

44.1%

Month: August 2025

Appts per 1K patients

300

all bookings (incl. triage)

Patient contacts per 1K

298

F2F + phone + video only

28+ day backlog

2.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face61.6%
Telephone28.4%
Video / online9.4%
Triage0.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %44.1%43.0%+1.1%
Face-to-face %61.6%58.4%+3.2%
Telephone %28.4%21.9%+6.5%
Appts per 1K300.2479.7-179.5
Triage %0.5%8.7%-8.2%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080275582Same-day % · 2023-07: 43.1%Same-day % · 2023-08: 42.8%Same-day % · 2023-09: 45.6%Same-day % · 2023-10: 41.0%Same-day % · 2023-12: 49.3%Same-day % · 2024-01: 44.5%Same-day % · 2024-02: 43.4%Same-day % · 2024-03: 38.5%Same-day % · 2024-04: 45.2%Same-day % · 2024-05: 43.6%Same-day % · 2024-06: 36.0%Same-day % · 2024-07: 36.6%Same-day % · 2024-08: 38.3%Same-day % · 2024-09: 42.8%Same-day % · 2024-11: 47.9%Same-day % · 2024-12: 49.3%Same-day % · 2025-01: 45.7%Same-day % · 2025-02: 45.7%Same-day % · 2025-03: 44.5%Same-day % · 2025-04: 48.0%Same-day % · 2025-05: 44.2%Same-day % · 2025-06: 50.1%Same-day % · 2025-07: 46.1%Same-day % · 2025-08: 44.1%F2F % · 2023-07: 60.8%F2F % · 2023-08: 60.3%F2F % · 2023-09: 63.1%F2F % · 2023-10: 69.0%F2F % · 2023-12: 62.3%F2F % · 2024-01: 63.3%F2F % · 2024-02: 62.4%F2F % · 2024-03: 64.9%F2F % · 2024-04: 64.6%F2F % · 2024-05: 70.1%F2F % · 2024-06: 72.2%F2F % · 2024-07: 73.3%F2F % · 2024-08: 68.2%F2F % · 2024-09: 67.1%F2F % · 2024-11: 66.2%F2F % · 2024-12: 65.3%F2F % · 2025-01: 63.7%F2F % · 2025-02: 61.2%F2F % · 2025-03: 61.1%F2F % · 2025-04: 61.7%F2F % · 2025-05: 63.3%F2F % · 2025-06: 63.5%F2F % · 2025-07: 65.4%F2F % · 2025-08: 61.6%Phone % · 2023-07: 39.0%Phone % · 2023-08: 39.7%Phone % · 2023-09: 36.4%Phone % · 2023-10: 31.0%Phone % · 2023-12: 37.7%Phone % · 2024-01: 36.7%Phone % · 2024-02: 37.4%Phone % · 2024-03: 35.0%Phone % · 2024-04: 35.2%Phone % · 2024-05: 29.9%Phone % · 2024-06: 27.6%Phone % · 2024-07: 26.2%Phone % · 2024-08: 26.7%Phone % · 2024-09: 27.1%Phone % · 2024-11: 27.8%Phone % · 2024-12: 25.9%Phone % · 2025-01: 26.3%Phone % · 2025-02: 28.0%Phone % · 2025-03: 28.3%Phone % · 2025-04: 25.9%Phone % · 2025-05: 26.8%Phone % · 2025-06: 26.9%Phone % · 2025-07: 24.0%Phone % · 2025-08: 28.4%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.3%Video % · 2024-08: 4.7%Video % · 2024-09: 5.3%Video % · 2024-11: 5.6%Video % · 2024-12: 8.4%Video % · 2025-01: 9.7%Video % · 2025-02: 10.7%Video % · 2025-03: 10.2%Video % · 2025-04: 11.9%Video % · 2025-05: 9.6%Video % · 2025-06: 9.5%Video % · 2025-07: 10.0%Video % · 2025-08: 9.4%Triage % · 2023-07: 0.5%Triage % · 2023-08: 0.2%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.2%Triage % · 2024-09: 0.5%Triage % · 2024-11: 1.0%Triage % · 2024-12: 1.0%Triage % · 2025-01: 1.9%Triage % · 2025-02: 1.7%Triage % · 2025-03: 1.6%Triage % · 2025-04: 2.8%Triage % · 2025-05: 1.9%Triage % · 2025-06: 1.8%Triage % · 2025-07: 1.7%Triage % · 2025-08: 0.5%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-081,7702,1992,6293,0582023-07: 2,271 appointments2023-08: 2,158 appointments2023-09: 2,465 appointments2023-10: 2,933 appointments2023-12: 2,146 appointments2024-01: 2,360 appointments2024-02: 2,235 appointments2024-03: 1,895 appointments2024-04: 2,261 appointments2024-05: 1,979 appointments2024-06: 1,953 appointments2024-07: 2,385 appointments2024-08: 2,305 appointments2024-09: 2,424 appointments2024-11: 2,263 appointments2024-12: 2,467 appointments2025-01: 2,512 appointments2025-02: 2,086 appointments2025-03: 2,127 appointments2025-04: 2,139 appointments2025-05: 2,323 appointments2025-06: 2,408 appointments2025-07: 2,578 appointments2025-08: 1,943 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-082743404064722023-07: 350.9 appts per 1,000 patients2023-08: 333.4 appts per 1,000 patients2023-09: 380.9 appts per 1,000 patients2023-10: 453.2 appts per 1,000 patients2023-12: 331.6 appts per 1,000 patients2024-01: 364.6 appts per 1,000 patients2024-02: 345.3 appts per 1,000 patients2024-03: 292.8 appts per 1,000 patients2024-04: 349.4 appts per 1,000 patients2024-05: 305.8 appts per 1,000 patients2024-06: 301.8 appts per 1,000 patients2024-07: 368.5 appts per 1,000 patients2024-08: 356.1 appts per 1,000 patients2024-09: 374.5 appts per 1,000 patients2024-11: 349.7 appts per 1,000 patients2024-12: 381.2 appts per 1,000 patients2025-01: 388.1 appts per 1,000 patients2025-02: 322.3 appts per 1,000 patients2025-03: 328.6 appts per 1,000 patients2025-04: 330.5 appts per 1,000 patients2025-05: 358.9 appts per 1,000 patients2025-06: 372.1 appts per 1,000 patients2025-07: 398.3 appts per 1,000 patients2025-08: 300.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 43.1%July 2023 · 1 day: 11.1%July 2023 · 2–7 days: 19.7%July 2023 · 8–14 days: 14.8%July 2023 · 15–21 days: 9.3%July 2023 · 22–28 days: 1.4%July 2023 · > 28 days: 0.5%August 2023 · Same day: 42.8%August 2023 · 1 day: 9.1%August 2023 · 2–7 days: 13.3%August 2023 · 8–14 days: 20.6%August 2023 · 15–21 days: 9.9%August 2023 · 22–28 days: 3.7%August 2023 · > 28 days: 0.6%September 2023 · Same day: 45.6%September 2023 · 1 day: 10.3%September 2023 · 2–7 days: 17.1%September 2023 · 8–14 days: 15.4%September 2023 · 15–21 days: 7.9%September 2023 · 22–28 days: 2.2%September 2023 · > 28 days: 1.5%October 2023 · Same day: 41.0%October 2023 · 1 day: 10.1%October 2023 · 2–7 days: 26.4%October 2023 · 8–14 days: 17.4%October 2023 · 15–21 days: 3.8%October 2023 · 22–28 days: 0.5%October 2023 · > 28 days: 0.7%December 2023 · Same day: 49.3%December 2023 · 1 day: 14.7%December 2023 · 2–7 days: 21.1%December 2023 · 8–14 days: 9.9%December 2023 · 15–21 days: 2.7%December 2023 · 22–28 days: 1.0%December 2023 · > 28 days: 1.2%January 2024 · Same day: 44.5%January 2024 · 1 day: 12.1%January 2024 · 2–7 days: 23.0%January 2024 · 8–14 days: 14.7%January 2024 · 15–21 days: 3.7%January 2024 · 22–28 days: 1.5%January 2024 · > 28 days: 0.4%February 2024 · Same day: 43.4%February 2024 · 1 day: 11.4%February 2024 · 2–7 days: 21.5%February 2024 · 8–14 days: 16.2%February 2024 · 15–21 days: 5.0%February 2024 · 22–28 days: 1.1%February 2024 · > 28 days: 1.4%March 2024 · Same day: 38.5%March 2024 · 1 day: 12.6%March 2024 · 2–7 days: 21.3%March 2024 · 8–14 days: 16.3%March 2024 · 15–21 days: 7.8%March 2024 · 22–28 days: 1.8%March 2024 · > 28 days: 1.6%April 2024 · Same day: 45.2%April 2024 · 1 day: 10.3%April 2024 · 2–7 days: 18.1%April 2024 · 8–14 days: 14.2%April 2024 · 15–21 days: 7.0%April 2024 · 22–28 days: 2.5%April 2024 · > 28 days: 2.6%May 2024 · Same day: 43.6%May 2024 · 1 day: 11.8%May 2024 · 2–7 days: 15.1%May 2024 · 8–14 days: 14.8%May 2024 · 15–21 days: 9.6%May 2024 · 22–28 days: 3.2%May 2024 · > 28 days: 2.1%June 2024 · Same day: 36.0%June 2024 · 1 day: 11.2%June 2024 · 2–7 days: 21.4%June 2024 · 8–14 days: 14.4%June 2024 · 15–21 days: 10.0%June 2024 · 22–28 days: 4.3%June 2024 · > 28 days: 2.7%July 2024 · Same day: 36.6%July 2024 · 1 day: 11.8%July 2024 · 2–7 days: 22.1%July 2024 · 8–14 days: 17.6%July 2024 · 15–21 days: 8.8%July 2024 · 22–28 days: 1.4%July 2024 · > 28 days: 1.7%August 2024 · Same day: 38.3%August 2024 · 1 day: 12.5%August 2024 · 2–7 days: 24.6%August 2024 · 8–14 days: 16.2%August 2024 · 15–21 days: 5.2%August 2024 · 22–28 days: 1.5%August 2024 · > 28 days: 1.6%September 2024 · Same day: 42.8%September 2024 · 1 day: 12.5%September 2024 · 2–7 days: 25.1%September 2024 · 8–14 days: 12.8%September 2024 · 15–21 days: 3.1%September 2024 · 22–28 days: 1.5%September 2024 · > 28 days: 2.2%November 2024 · Same day: 47.9%November 2024 · 1 day: 10.4%November 2024 · 2–7 days: 21.3%November 2024 · 8–14 days: 12.8%November 2024 · 15–21 days: 4.6%November 2024 · 22–28 days: 1.0%November 2024 · > 28 days: 1.9%December 2024 · Same day: 49.3%December 2024 · 1 day: 10.8%December 2024 · 2–7 days: 20.7%December 2024 · 8–14 days: 10.1%December 2024 · 15–21 days: 4.4%December 2024 · 22–28 days: 1.7%December 2024 · > 28 days: 3.0%January 2025 · Same day: 45.7%January 2025 · 1 day: 11.8%January 2025 · 2–7 days: 20.9%January 2025 · 8–14 days: 14.0%January 2025 · 15–21 days: 3.4%January 2025 · 22–28 days: 1.4%January 2025 · > 28 days: 2.9%February 2025 · Same day: 45.7%February 2025 · 1 day: 11.5%February 2025 · 2–7 days: 15.3%February 2025 · 8–14 days: 15.4%February 2025 · 15–21 days: 7.2%February 2025 · 22–28 days: 1.2%February 2025 · > 28 days: 3.6%March 2025 · Same day: 44.5%March 2025 · 1 day: 11.0%March 2025 · 2–7 days: 18.1%March 2025 · 8–14 days: 15.0%March 2025 · 15–21 days: 6.7%March 2025 · 22–28 days: 1.9%March 2025 · > 28 days: 2.8%April 2025 · Same day: 48.0%April 2025 · 1 day: 11.6%April 2025 · 2–7 days: 15.8%April 2025 · 8–14 days: 14.3%April 2025 · 15–21 days: 6.6%April 2025 · 22–28 days: 0.9%April 2025 · > 28 days: 2.9%May 2025 · Same day: 44.2%May 2025 · 1 day: 13.6%May 2025 · 2–7 days: 16.3%May 2025 · 8–14 days: 13.1%May 2025 · 15–21 days: 7.6%May 2025 · 22–28 days: 2.5%May 2025 · > 28 days: 2.7%June 2025 · Same day: 50.1%June 2025 · 1 day: 9.9%June 2025 · 2–7 days: 13.8%June 2025 · 8–14 days: 11.5%June 2025 · 15–21 days: 8.9%June 2025 · 22–28 days: 2.6%June 2025 · > 28 days: 3.2%July 2025 · Same day: 46.1%July 2025 · 1 day: 10.8%July 2025 · 2–7 days: 20.1%July 2025 · 8–14 days: 15.8%July 2025 · 15–21 days: 3.5%July 2025 · 22–28 days: 1.4%July 2025 · > 28 days: 2.3%August 2025 · Same day: 44.1%August 2025 · 1 day: 8.1%August 2025 · 2–7 days: 23.0%August 2025 · 8–14 days: 17.3%August 2025 · 15–21 days: 4.6%August 2025 · 22–28 days: 0.8%August 2025 · > 28 days: 2.1%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 51/100
  • Moderate demand
  • High DNA rate (8.4%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.6%
Face-to-face %+0.6%
Telephone %-0.5%
Same-day %-0.1%
Appts per 1K+0.6%
Triage %-14.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August 2025, the total number of appointments was significantly lower than the practice's trailing average, dropping to 1943 from 2334.8. This represents a notable decrease and could indicate a potential issue with appointment scheduling or patient attendance.

Several trends are worth noting. The DNA rate has been decreasing, which is a positive trend. However, there has been a sharp increase in the triage percentage in April 2025, rising by 77.8%. This could suggest a change in how appointments are being categorized or a temporary operational adjustment.

To investigate these trends, it would be prudent to review the triage percentage in April 2025 to understand the cause of the increase. Additionally, examining the factors contributing to the lower total number of appointments in August 2025 could provide insights into any underlying issues.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 1943 · avg 2334.8 ± 151
dnaRate2025-08
value 7.1 · avg 9.8 ± 0.9
phonePct2025-07
value 24 · avg 27 ± 0.8
triagePct2025-04
value 2.8 · avg 0.6 ± 0.7
triagePct2025-02
value 1.7 · avg 0.4 ± 0.6
triagePct2025-01
value 1.9 · avg 0.2 ± 0.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-08
1.7 → 0.5 (-72.2%)
triagePct2025-05
2.8 → 1.9 (-31.3%)
triagePct2025-04
1.6 → 2.8 (+77.8%)
dnaRate2025-03
8.6 → 11.2 (+30.2%)
triagePct2025-01
1 → 1.9 (+96.4%)
videoPct2024-12
5.6 → 8.4 (+50%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2017-05-31 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2017-05-31.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

2.59

Nurse FTE

0.96

Direct Patient Care FTE

0.32

Admin FTE

5.17

1 practices reporting · 100.0% coverage

Staff group mix

GP2.6 FTE · 29%
Nurse1.0 FTE · 11%
Direct Patient Care0.3 FTE · 4%
Admin5.2 FTE · 57%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP2.59 FTE · 4 headcount
Partner0.88 FTE (34%) · 2 hc
Salaried1.71 FTE (66%) · 2 hc
Nurses0.96 FTE · 3 headcount
Practice Nurse0.96 FTE (100%) · 3 hc
Admin / Non-clinical5.17 FTE · 6 headcount
Management1.00 FTE (19%) · 1 hc
Reception / Admin4.17 FTE (81%) · 5 hc
Direct Patient Care0.32 FTE · 1 headcount
HCA / Nursing Assistant0.32 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030246GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 2 FTEGP · 2025-01: 2 FTEGP · 2025-02: 2 FTEGP · 2025-03: 2 FTEGP · 2025-04: 2 FTEGP · 2025-05: 2 FTEGP · 2025-06: 2 FTEGP · 2025-07: 2 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 5 FTEAdmin · 2024-04: 5 FTEAdmin · 2024-05: 5 FTEAdmin · 2024-06: 5 FTEAdmin · 2024-07: 5 FTEAdmin · 2024-08: 5 FTEAdmin · 2024-09: 5 FTEAdmin · 2024-10: 5 FTEAdmin · 2024-11: 5 FTEAdmin · 2024-12: 5 FTEAdmin · 2025-01: 5 FTEAdmin · 2025-02: 5 FTEAdmin · 2025-03: 5 FTEAdmin · 2025-04: 5 FTEAdmin · 2025-05: 5 FTEAdmin · 2025-06: 5 FTEAdmin · 2025-07: 5 FTEAdmin · 2025-08: 5 FTEAdmin · 2025-09: 5 FTEAdmin · 2025-10: 5 FTEAdmin · 2025-11: 5 FTEAdmin · 2025-12: 5 FTEAdmin · 2026-01: 5 FTEAdmin · 2026-02: 5 FTEAdmin · 2026-03: 5 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good46.5%
Phone easy15.6%
Website easy54.5%
100.0% coverage

Prescribing volume

1

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.