GP Practice

Moor Green Lane Medical Centre

M85733

Compare to

Registered patients

7,263

NHS Digital list size

GP FTE

5.12

NHS Digital workforce

Patients per GP FTE

1,419

Items per patient

1.03

prescribing volume

GPPS overall good

86.9%

patient experience

Access KPIs · August 2025

Same-day %

37.3%

Month: August 2025

Appts per 1K patients

363

all bookings (incl. triage)

Patient contacts per 1K

359

F2F + phone + video only

28+ day backlog

3.9%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face46.5%
Telephone28.0%
Video / online24.3%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %37.3%43.0%-5.7%
Face-to-face %46.5%58.4%-11.9%
Telephone %28.0%21.9%+6.1%
Appts per 1K362.9479.7-116.8
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080275582Same-day % · 2023-07: 39.4%Same-day % · 2023-08: 40.0%Same-day % · 2023-09: 42.2%Same-day % · 2023-10: 42.2%Same-day % · 2023-12: 43.0%Same-day % · 2024-01: 42.1%Same-day % · 2024-02: 38.9%Same-day % · 2024-03: 34.7%Same-day % · 2024-04: 35.6%Same-day % · 2024-05: 32.6%Same-day % · 2024-06: 31.9%Same-day % · 2024-07: 30.2%Same-day % · 2024-08: 31.6%Same-day % · 2024-09: 33.7%Same-day % · 2024-11: 30.3%Same-day % · 2024-12: 37.6%Same-day % · 2025-01: 31.7%Same-day % · 2025-02: 28.9%Same-day % · 2025-03: 27.7%Same-day % · 2025-04: 31.0%Same-day % · 2025-05: 31.6%Same-day % · 2025-06: 29.9%Same-day % · 2025-07: 35.1%Same-day % · 2025-08: 37.3%F2F % · 2023-07: 73.0%F2F % · 2023-08: 62.8%F2F % · 2023-09: 54.6%F2F % · 2023-10: 55.0%F2F % · 2023-12: 41.6%F2F % · 2024-01: 44.1%F2F % · 2024-02: 43.6%F2F % · 2024-03: 44.1%F2F % · 2024-04: 43.2%F2F % · 2024-05: 42.9%F2F % · 2024-06: 51.5%F2F % · 2024-07: 50.3%F2F % · 2024-08: 43.6%F2F % · 2024-09: 46.7%F2F % · 2024-11: 49.8%F2F % · 2024-12: 46.7%F2F % · 2025-01: 45.7%F2F % · 2025-02: 48.1%F2F % · 2025-03: 46.3%F2F % · 2025-04: 47.3%F2F % · 2025-05: 46.3%F2F % · 2025-06: 46.6%F2F % · 2025-07: 49.8%F2F % · 2025-08: 46.5%Phone % · 2023-07: 26.4%Phone % · 2023-08: 30.2%Phone % · 2023-09: 27.3%Phone % · 2023-10: 24.4%Phone % · 2023-12: 34.5%Phone % · 2024-01: 32.1%Phone % · 2024-02: 30.8%Phone % · 2024-03: 28.1%Phone % · 2024-04: 28.0%Phone % · 2024-05: 30.7%Phone % · 2024-06: 27.7%Phone % · 2024-07: 27.2%Phone % · 2024-08: 29.8%Phone % · 2024-09: 26.6%Phone % · 2024-11: 26.1%Phone % · 2024-12: 28.5%Phone % · 2025-01: 27.9%Phone % · 2025-02: 24.3%Phone % · 2025-03: 25.1%Phone % · 2025-04: 26.3%Phone % · 2025-05: 25.2%Phone % · 2025-06: 28.3%Phone % · 2025-07: 27.5%Phone % · 2025-08: 28.0%Video % · 2023-07: 0.0%Video % · 2023-08: 3.4%Video % · 2023-09: 15.8%Video % · 2023-10: 17.0%Video % · 2023-12: 23.0%Video % · 2024-01: 22.9%Video % · 2024-02: 24.4%Video % · 2024-03: 27.0%Video % · 2024-04: 28.1%Video % · 2024-05: 25.7%Video % · 2024-06: 20.2%Video % · 2024-07: 21.8%Video % · 2024-08: 25.8%Video % · 2024-09: 26.1%Video % · 2024-11: 23.4%Video % · 2024-12: 24.2%Video % · 2025-01: 25.3%Video % · 2025-02: 27.1%Video % · 2025-03: 28.1%Video % · 2025-04: 25.9%Video % · 2025-05: 27.9%Video % · 2025-06: 23.3%Video % · 2025-07: 21.7%Video % · 2025-08: 24.3%Triage % · 2023-07: 0.0%Triage % · 2023-08: 0.1%Triage % · 2023-09: 0.1%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.2%Triage % · 2024-01: 0.2%Triage % · 2024-02: 0.1%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.1%Triage % · 2024-06: 0.1%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.1%Triage % · 2024-09: 0.2%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-082,4263,1503,8754,5992023-07: 3,272 appointments2023-08: 3,061 appointments2023-09: 3,539 appointments2023-10: 4,389 appointments2023-12: 3,485 appointments2024-01: 4,155 appointments2024-02: 3,829 appointments2024-03: 3,886 appointments2024-04: 3,651 appointments2024-05: 3,752 appointments2024-06: 3,683 appointments2024-07: 4,366 appointments2024-08: 3,527 appointments2024-09: 3,550 appointments2024-11: 3,601 appointments2024-12: 3,013 appointments2025-01: 3,493 appointments2025-02: 3,266 appointments2025-03: 3,490 appointments2025-04: 3,091 appointments2025-05: 3,172 appointments2025-06: 3,470 appointments2025-07: 3,417 appointments2025-08: 2,636 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-083344345336332023-07: 450.5 appts per 1,000 patients2023-08: 421.5 appts per 1,000 patients2023-09: 487.3 appts per 1,000 patients2023-10: 604.3 appts per 1,000 patients2023-12: 479.8 appts per 1,000 patients2024-01: 572.1 appts per 1,000 patients2024-02: 527.2 appts per 1,000 patients2024-03: 535 appts per 1,000 patients2024-04: 502.7 appts per 1,000 patients2024-05: 516.6 appts per 1,000 patients2024-06: 507.1 appts per 1,000 patients2024-07: 601.1 appts per 1,000 patients2024-08: 485.6 appts per 1,000 patients2024-09: 488.8 appts per 1,000 patients2024-11: 495.8 appts per 1,000 patients2024-12: 414.8 appts per 1,000 patients2025-01: 480.9 appts per 1,000 patients2025-02: 449.7 appts per 1,000 patients2025-03: 480.5 appts per 1,000 patients2025-04: 425.6 appts per 1,000 patients2025-05: 436.7 appts per 1,000 patients2025-06: 477.8 appts per 1,000 patients2025-07: 470.5 appts per 1,000 patients2025-08: 362.9 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 39.4%July 2023 · 1 day: 7.8%July 2023 · 2–7 days: 22.4%July 2023 · 8–14 days: 19.0%July 2023 · 15–21 days: 7.8%July 2023 · 22–28 days: 2.4%July 2023 · > 28 days: 1.2%August 2023 · Same day: 40.0%August 2023 · 1 day: 9.9%August 2023 · 2–7 days: 21.4%August 2023 · 8–14 days: 13.4%August 2023 · 15–21 days: 10.5%August 2023 · 22–28 days: 2.6%August 2023 · > 28 days: 2.3%September 2023 · Same day: 42.2%September 2023 · 1 day: 7.4%September 2023 · 2–7 days: 20.5%September 2023 · 8–14 days: 18.3%September 2023 · 15–21 days: 8.8%September 2023 · 22–28 days: 1.5%September 2023 · > 28 days: 1.1%October 2023 · Same day: 42.2%October 2023 · 1 day: 9.5%October 2023 · 2–7 days: 23.8%October 2023 · 8–14 days: 16.6%October 2023 · 15–21 days: 6.2%October 2023 · 22–28 days: 1.2%October 2023 · > 28 days: 0.5%December 2023 · Same day: 43.0%December 2023 · 1 day: 11.1%December 2023 · 2–7 days: 22.2%December 2023 · 8–14 days: 17.6%December 2023 · 15–21 days: 3.2%December 2023 · 22–28 days: 1.3%December 2023 · > 28 days: 1.5%January 2024 · Same day: 42.1%January 2024 · 1 day: 10.7%January 2024 · 2–7 days: 26.8%January 2024 · 8–14 days: 13.0%January 2024 · 15–21 days: 4.4%January 2024 · 22–28 days: 1.9%January 2024 · > 28 days: 1.2%February 2024 · Same day: 38.9%February 2024 · 1 day: 9.6%February 2024 · 2–7 days: 25.9%February 2024 · 8–14 days: 19.8%February 2024 · 15–21 days: 4.0%February 2024 · 22–28 days: 1.0%February 2024 · > 28 days: 0.9%March 2024 · Same day: 34.7%March 2024 · 1 day: 12.0%March 2024 · 2–7 days: 28.3%March 2024 · 8–14 days: 19.4%March 2024 · 15–21 days: 3.0%March 2024 · 22–28 days: 1.4%March 2024 · > 28 days: 1.2%April 2024 · Same day: 35.6%April 2024 · 1 day: 10.6%April 2024 · 2–7 days: 20.2%April 2024 · 8–14 days: 18.4%April 2024 · 15–21 days: 11.2%April 2024 · 22–28 days: 2.9%April 2024 · > 28 days: 1.0%May 2024 · Same day: 32.6%May 2024 · 1 day: 8.8%May 2024 · 2–7 days: 21.1%May 2024 · 8–14 days: 18.3%May 2024 · 15–21 days: 13.9%May 2024 · 22–28 days: 3.0%May 2024 · > 28 days: 2.4%June 2024 · Same day: 31.9%June 2024 · 1 day: 8.6%June 2024 · 2–7 days: 16.7%June 2024 · 8–14 days: 13.9%June 2024 · 15–21 days: 17.0%June 2024 · 22–28 days: 6.2%June 2024 · > 28 days: 5.6%July 2024 · Same day: 30.2%July 2024 · 1 day: 8.7%July 2024 · 2–7 days: 26.2%July 2024 · 8–14 days: 20.2%July 2024 · 15–21 days: 7.9%July 2024 · 22–28 days: 3.1%July 2024 · > 28 days: 3.6%August 2024 · Same day: 31.6%August 2024 · 1 day: 8.1%August 2024 · 2–7 days: 23.0%August 2024 · 8–14 days: 21.8%August 2024 · 15–21 days: 9.0%August 2024 · 22–28 days: 3.4%August 2024 · > 28 days: 3.0%September 2024 · Same day: 33.7%September 2024 · 1 day: 7.7%September 2024 · 2–7 days: 20.5%September 2024 · 8–14 days: 23.4%September 2024 · 15–21 days: 7.5%September 2024 · 22–28 days: 3.2%September 2024 · > 28 days: 4.0%November 2024 · Same day: 30.3%November 2024 · 1 day: 9.6%November 2024 · 2–7 days: 21.1%November 2024 · 8–14 days: 13.7%November 2024 · 15–21 days: 19.4%November 2024 · 22–28 days: 3.4%November 2024 · > 28 days: 2.4%December 2024 · Same day: 37.6%December 2024 · 1 day: 7.4%December 2024 · 2–7 days: 21.1%December 2024 · 8–14 days: 14.2%December 2024 · 15–21 days: 14.3%December 2024 · 22–28 days: 2.9%December 2024 · > 28 days: 2.4%January 2025 · Same day: 31.7%January 2025 · 1 day: 9.2%January 2025 · 2–7 days: 26.9%January 2025 · 8–14 days: 12.8%January 2025 · 15–21 days: 11.5%January 2025 · 22–28 days: 5.7%January 2025 · > 28 days: 2.3%February 2025 · Same day: 28.9%February 2025 · 1 day: 9.1%February 2025 · 2–7 days: 24.6%February 2025 · 8–14 days: 17.0%February 2025 · 15–21 days: 14.7%February 2025 · 22–28 days: 3.5%February 2025 · > 28 days: 2.4%March 2025 · Same day: 27.7%March 2025 · 1 day: 8.6%March 2025 · 2–7 days: 26.1%March 2025 · 8–14 days: 17.8%March 2025 · 15–21 days: 13.7%March 2025 · 22–28 days: 4.0%March 2025 · > 28 days: 2.1%April 2025 · Same day: 31.0%April 2025 · 1 day: 7.4%April 2025 · 2–7 days: 25.8%April 2025 · 8–14 days: 15.8%April 2025 · 15–21 days: 9.4%April 2025 · 22–28 days: 6.7%April 2025 · > 28 days: 3.9%May 2025 · Same day: 31.6%May 2025 · 1 day: 9.4%May 2025 · 2–7 days: 23.9%May 2025 · 8–14 days: 17.6%May 2025 · 15–21 days: 10.1%May 2025 · 22–28 days: 4.8%May 2025 · > 28 days: 2.7%June 2025 · Same day: 29.9%June 2025 · 1 day: 8.0%June 2025 · 2–7 days: 23.5%June 2025 · 8–14 days: 19.4%June 2025 · 15–21 days: 14.2%June 2025 · 22–28 days: 3.8%June 2025 · > 28 days: 1.2%July 2025 · Same day: 35.1%July 2025 · 1 day: 9.4%July 2025 · 2–7 days: 17.6%July 2025 · 8–14 days: 18.3%July 2025 · 15–21 days: 16.3%July 2025 · 22–28 days: 2.3%July 2025 · > 28 days: 1.1%August 2025 · Same day: 37.3%August 2025 · 1 day: 8.1%August 2025 · 2–7 days: 18.0%August 2025 · 8–14 days: 8.0%August 2025 · 15–21 days: 15.3%August 2025 · 22–28 days: 9.3%August 2025 · > 28 days: 3.9%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 56/100
  • High demand (>400 appts/1K)
  • Elevated DNA rate (5.9%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.7%
Face-to-face %+0.5%
Telephone %+2.3%
Same-day %+5.2%
Appts per 1K-2.7%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments dropped to 2636, which is 23% below the practice's trailing average of 3454.7. The same-day appointment percentage rose to 37.3%, which is 18% above the trailing average of 31.6%. The telephone appointment percentage rose by 14% month-on-month, from 24.3% to 28%.

Several trends and step changes are worth noting. The total number of appointments has declined by 8% month-on-month, and the same-day appointment percentage has risen by 16% month-on-month. The telephone appointment percentage rose by 14% month-on-month, which may indicate a shift in patient preference or operational pressure.

To investigate these signals, review whether the rise in telephone appointments in 2025-08 aligns with any changes in staff availability or patient communication strategies. Also, verify if the increase in same-day appointments is due to a change in booking policies or an increase in demand.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-08
value 37.3 · avg 31.6 ± 2.6
total2025-08
value 2636 · avg 3454.7 ± 330.8
phonePct2025-02
value 24.3 · avg 28.6 ± 1.8
total2024-12
value 3013 · avg 3822.8 ± 304
triagePct2024-09
value 0.2 · avg 0.1 ± 0.1
sameDayPct2024-07
value 30.2 · avg 38.1 ± 3.8
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2024-11
0.2 → 0 (-100%)
triagePct2024-09
0.1 → 0.2 (+247.7%)
triagePct2024-07
0.1 → 0 (-57.8%)
dnaRate2024-06
6.3 → 8.4 (+33.3%)
triagePct2024-03
0.1 → 0 (-100%)
triagePct2024-02
0.2 → 0.1 (-38%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

5.12

Nurse FTE

0.27

Direct Patient Care FTE

0.4

Admin FTE

8.72

1 practices reporting · 100.0% coverage

Staff group mix

GP5.1 FTE · 35%
Nurse0.3 FTE · 2%
Direct Patient Care0.4 FTE · 3%
Admin8.7 FTE · 60%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP5.12 FTE · 7 headcount
Partner1.07 FTE (21%) · 2 hc
Training (ST/F)3.20 FTE (63%) · 3 hc
Locum0.85 FTE (17%) · 2 hc
Nurses0.27 FTE · 1 headcount
Practice Nurse0.27 FTE (100%) · 1 hc
Admin / Non-clinical8.72 FTE · 11 headcount
Management0.80 FTE (9%) · 1 hc
Reception / Admin2.93 FTE (34%) · 4 hc
Other4.99 FTE (57%) · 6 hc
Direct Patient Care0.40 FTE · 1 headcount
HCA / Nursing Assistant0.40 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0303710GP · 2024-03: 5 FTEGP · 2024-04: 5 FTEGP · 2024-05: 5 FTEGP · 2024-06: 5 FTEGP · 2024-07: 5 FTEGP · 2024-08: 5 FTEGP · 2024-09: 5 FTEGP · 2024-10: 5 FTEGP · 2024-11: 5 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 4 FTEGP · 2025-03: 4 FTEGP · 2025-04: 4 FTEGP · 2025-05: 4 FTEGP · 2025-06: 4 FTEGP · 2025-07: 4 FTEGP · 2025-08: 6 FTEGP · 2025-09: 6 FTEGP · 2025-10: 6 FTEGP · 2025-11: 6 FTEGP · 2025-12: 5 FTEGP · 2026-01: 5 FTEGP · 2026-02: 5 FTEGP · 2026-03: 5 FTENurse · 2024-03: 0 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 0 FTENurse · 2026-01: 0 FTENurse · 2026-02: 0 FTENurse · 2026-03: 0 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 6 FTEAdmin · 2024-04: 6 FTEAdmin · 2024-05: 6 FTEAdmin · 2024-06: 6 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 6 FTEAdmin · 2024-09: 6 FTEAdmin · 2024-10: 6 FTEAdmin · 2024-11: 6 FTEAdmin · 2024-12: 6 FTEAdmin · 2025-01: 6 FTEAdmin · 2025-02: 6 FTEAdmin · 2025-03: 6 FTEAdmin · 2025-04: 6 FTEAdmin · 2025-05: 6 FTEAdmin · 2025-06: 6 FTEAdmin · 2025-07: 6 FTEAdmin · 2025-08: 6 FTEAdmin · 2025-09: 6 FTEAdmin · 2025-10: 6 FTEAdmin · 2025-11: 6 FTEAdmin · 2025-12: 6 FTEAdmin · 2026-01: 9 FTEAdmin · 2026-02: 9 FTEAdmin · 2026-03: 9 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good86.9%
Phone easy32.5%
Website easy98.4%
100.0% coverage

Prescribing volume

1.03

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.