GP Practice

George Eliot Medical Centre

M86612

Compare to

Registered patients

4,017

NHS Digital list size

GP FTE

0.96

NHS Digital workforce

Patients per GP FTE

4,184

Items per patient

1.12

prescribing volume

GPPS overall good

84.1%

patient experience

Access KPIs · August 2025

Same-day %

42.8%

Month: August 2025

Appts per 1K patients

329

all bookings (incl. triage)

Patient contacts per 1K

329

F2F + phone + video only

28+ day backlog

3.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face82.2%
Telephone17.8%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %42.8%43.0%-0.2%
Face-to-face %82.2%58.4%+23.8%
Telephone %17.8%21.9%-4.1%
Appts per 1K328.9479.7-150.8
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080326497Same-day % · 2023-07: 33.9%Same-day % · 2023-08: 28.2%Same-day % · 2023-09: 32.5%Same-day % · 2023-10: 34.2%Same-day % · 2023-12: 31.9%Same-day % · 2024-01: 34.2%Same-day % · 2024-02: 36.2%Same-day % · 2024-03: 39.0%Same-day % · 2024-04: 37.7%Same-day % · 2024-05: 36.9%Same-day % · 2024-06: 40.0%Same-day % · 2024-07: 34.9%Same-day % · 2024-08: 37.9%Same-day % · 2024-09: 39.7%Same-day % · 2024-11: 37.1%Same-day % · 2024-12: 40.9%Same-day % · 2025-01: 39.0%Same-day % · 2025-02: 41.7%Same-day % · 2025-03: 39.1%Same-day % · 2025-04: 39.0%Same-day % · 2025-05: 40.2%Same-day % · 2025-06: 42.0%Same-day % · 2025-07: 42.0%Same-day % · 2025-08: 42.8%F2F % · 2023-07: 77.6%F2F % · 2023-08: 73.8%F2F % · 2023-09: 78.9%F2F % · 2023-10: 79.2%F2F % · 2023-12: 77.6%F2F % · 2024-01: 75.8%F2F % · 2024-02: 80.0%F2F % · 2024-03: 81.1%F2F % · 2024-04: 79.2%F2F % · 2024-05: 81.2%F2F % · 2024-06: 81.0%F2F % · 2024-07: 79.7%F2F % · 2024-08: 80.6%F2F % · 2024-09: 76.5%F2F % · 2024-11: 83.7%F2F % · 2024-12: 84.5%F2F % · 2025-01: 84.9%F2F % · 2025-02: 85.2%F2F % · 2025-03: 83.4%F2F % · 2025-04: 85.6%F2F % · 2025-05: 84.8%F2F % · 2025-06: 84.9%F2F % · 2025-07: 86.3%F2F % · 2025-08: 82.2%Phone % · 2023-07: 22.4%Phone % · 2023-08: 26.2%Phone % · 2023-09: 21.1%Phone % · 2023-10: 20.8%Phone % · 2023-12: 22.4%Phone % · 2024-01: 24.0%Phone % · 2024-02: 19.9%Phone % · 2024-03: 18.8%Phone % · 2024-04: 20.8%Phone % · 2024-05: 18.3%Phone % · 2024-06: 19.0%Phone % · 2024-07: 20.0%Phone % · 2024-08: 19.3%Phone % · 2024-09: 23.4%Phone % · 2024-11: 16.2%Phone % · 2024-12: 15.5%Phone % · 2025-01: 15.1%Phone % · 2025-02: 14.7%Phone % · 2025-03: 16.2%Phone % · 2025-04: 14.3%Phone % · 2025-05: 15.2%Phone % · 2025-06: 14.7%Phone % · 2025-07: 13.6%Phone % · 2025-08: 17.8%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-07: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-089671,2251,4821,7402023-07: 1,042 appointments2023-08: 1,118 appointments2023-09: 1,330 appointments2023-10: 1,665 appointments2023-12: 1,073 appointments2024-01: 1,304 appointments2024-02: 1,308 appointments2024-03: 1,153 appointments2024-04: 1,312 appointments2024-05: 1,476 appointments2024-06: 1,267 appointments2024-07: 1,647 appointments2024-08: 1,268 appointments2024-09: 1,347 appointments2024-11: 1,586 appointments2024-12: 1,415 appointments2025-01: 1,534 appointments2025-02: 1,330 appointments2025-03: 1,350 appointments2025-04: 1,283 appointments2025-05: 1,225 appointments2025-06: 1,256 appointments2025-07: 1,418 appointments2025-08: 1,321 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-082413053694332023-07: 259.4 appts per 1,000 patients2023-08: 278.3 appts per 1,000 patients2023-09: 331.1 appts per 1,000 patients2023-10: 414.5 appts per 1,000 patients2023-12: 267.1 appts per 1,000 patients2024-01: 324.6 appts per 1,000 patients2024-02: 325.6 appts per 1,000 patients2024-03: 287 appts per 1,000 patients2024-04: 326.6 appts per 1,000 patients2024-05: 367.4 appts per 1,000 patients2024-06: 315.4 appts per 1,000 patients2024-07: 410 appts per 1,000 patients2024-08: 315.7 appts per 1,000 patients2024-09: 335.3 appts per 1,000 patients2024-11: 394.8 appts per 1,000 patients2024-12: 352.3 appts per 1,000 patients2025-01: 381.9 appts per 1,000 patients2025-02: 331.1 appts per 1,000 patients2025-03: 336.1 appts per 1,000 patients2025-04: 319.4 appts per 1,000 patients2025-05: 305 appts per 1,000 patients2025-06: 312.7 appts per 1,000 patients2025-07: 353 appts per 1,000 patients2025-08: 328.9 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 33.9%July 2023 · 1 day: 16.1%July 2023 · 2–7 days: 33.6%July 2023 · 8–14 days: 5.3%July 2023 · 15–21 days: 3.6%July 2023 · 22–28 days: 4.4%July 2023 · > 28 days: 3.1%August 2023 · Same day: 28.2%August 2023 · 1 day: 14.7%August 2023 · 2–7 days: 34.8%August 2023 · 8–14 days: 14.0%August 2023 · 15–21 days: 3.8%August 2023 · 22–28 days: 1.5%August 2023 · > 28 days: 3.0%September 2023 · Same day: 32.5%September 2023 · 1 day: 15.3%September 2023 · 2–7 days: 38.8%September 2023 · 8–14 days: 6.0%September 2023 · 15–21 days: 3.9%September 2023 · 22–28 days: 1.9%September 2023 · > 28 days: 1.7%October 2023 · Same day: 34.2%October 2023 · 1 day: 13.5%October 2023 · 2–7 days: 33.3%October 2023 · 8–14 days: 12.0%October 2023 · 15–21 days: 3.4%October 2023 · 22–28 days: 1.7%October 2023 · > 28 days: 1.9%December 2023 · Same day: 31.9%December 2023 · 1 day: 17.6%December 2023 · 2–7 days: 32.8%December 2023 · 8–14 days: 10.5%December 2023 · 15–21 days: 3.2%December 2023 · 22–28 days: 1.5%December 2023 · > 28 days: 2.5%January 2024 · Same day: 34.2%January 2024 · 1 day: 13.3%January 2024 · 2–7 days: 37.0%January 2024 · 8–14 days: 9.8%January 2024 · 15–21 days: 2.8%January 2024 · 22–28 days: 0.8%January 2024 · > 28 days: 2.0%February 2024 · Same day: 36.2%February 2024 · 1 day: 14.8%February 2024 · 2–7 days: 33.7%February 2024 · 8–14 days: 8.9%February 2024 · 15–21 days: 3.8%February 2024 · 22–28 days: 1.6%February 2024 · > 28 days: 0.9%March 2024 · Same day: 39.0%March 2024 · 1 day: 14.2%March 2024 · 2–7 days: 33.9%March 2024 · 8–14 days: 6.2%March 2024 · 15–21 days: 3.6%March 2024 · 22–28 days: 1.4%March 2024 · > 28 days: 1.6%April 2024 · Same day: 37.7%April 2024 · 1 day: 8.1%April 2024 · 2–7 days: 32.2%April 2024 · 8–14 days: 7.9%April 2024 · 15–21 days: 5.0%April 2024 · 22–28 days: 4.5%April 2024 · > 28 days: 4.7%May 2024 · Same day: 36.9%May 2024 · 1 day: 11.0%May 2024 · 2–7 days: 35.5%May 2024 · 8–14 days: 8.6%May 2024 · 15–21 days: 4.1%May 2024 · 22–28 days: 2.2%May 2024 · > 28 days: 1.8%June 2024 · Same day: 40.0%June 2024 · 1 day: 9.6%June 2024 · 2–7 days: 34.6%June 2024 · 8–14 days: 8.7%June 2024 · 15–21 days: 3.6%June 2024 · 22–28 days: 1.9%June 2024 · > 28 days: 1.7%July 2024 · Same day: 34.9%July 2024 · 1 day: 12.8%July 2024 · 2–7 days: 37.0%July 2024 · 8–14 days: 7.8%July 2024 · 15–21 days: 3.9%July 2024 · 22–28 days: 1.2%July 2024 · > 28 days: 2.4%August 2024 · Same day: 37.9%August 2024 · 1 day: 9.9%August 2024 · 2–7 days: 32.5%August 2024 · 8–14 days: 12.7%August 2024 · 15–21 days: 3.1%August 2024 · 22–28 days: 1.6%August 2024 · > 28 days: 2.3%September 2024 · Same day: 39.7%September 2024 · 1 day: 16.1%September 2024 · 2–7 days: 33.3%September 2024 · 8–14 days: 5.3%September 2024 · 15–21 days: 2.6%September 2024 · 22–28 days: 0.7%September 2024 · > 28 days: 2.2%November 2024 · Same day: 37.1%November 2024 · 1 day: 14.6%November 2024 · 2–7 days: 31.0%November 2024 · 8–14 days: 11.0%November 2024 · 15–21 days: 3.0%November 2024 · 22–28 days: 1.8%November 2024 · > 28 days: 1.5%December 2024 · Same day: 40.9%December 2024 · 1 day: 11.9%December 2024 · 2–7 days: 32.2%December 2024 · 8–14 days: 8.5%December 2024 · 15–21 days: 1.2%December 2024 · 22–28 days: 0.8%December 2024 · > 28 days: 4.4%January 2025 · Same day: 39.0%January 2025 · 1 day: 18.8%January 2025 · 2–7 days: 33.1%January 2025 · 8–14 days: 4.8%January 2025 · 15–21 days: 1.1%January 2025 · 22–28 days: 1.4%January 2025 · > 28 days: 1.8%February 2025 · Same day: 41.7%February 2025 · 1 day: 19.2%February 2025 · 2–7 days: 29.8%February 2025 · 8–14 days: 5.1%February 2025 · 15–21 days: 1.1%February 2025 · 22–28 days: 1.3%February 2025 · > 28 days: 1.8%March 2025 · Same day: 39.1%March 2025 · 1 day: 14.8%March 2025 · 2–7 days: 37.1%March 2025 · 8–14 days: 5.7%March 2025 · 15–21 days: 1.1%March 2025 · 22–28 days: 1.4%March 2025 · > 28 days: 0.7%April 2025 · Same day: 39.0%April 2025 · 1 day: 14.0%April 2025 · 2–7 days: 35.2%April 2025 · 8–14 days: 6.9%April 2025 · 15–21 days: 1.1%April 2025 · 22–28 days: 1.3%April 2025 · > 28 days: 2.5%May 2025 · Same day: 40.2%May 2025 · 1 day: 12.9%May 2025 · 2–7 days: 32.8%May 2025 · 8–14 days: 7.3%May 2025 · 15–21 days: 2.0%May 2025 · 22–28 days: 1.8%May 2025 · > 28 days: 2.9%June 2025 · Same day: 42.0%June 2025 · 1 day: 10.3%June 2025 · 2–7 days: 35.4%June 2025 · 8–14 days: 5.3%June 2025 · 15–21 days: 3.7%June 2025 · 22–28 days: 1.9%June 2025 · > 28 days: 1.4%July 2025 · Same day: 42.0%July 2025 · 1 day: 10.6%July 2025 · 2–7 days: 33.9%July 2025 · 8–14 days: 7.6%July 2025 · 15–21 days: 1.4%July 2025 · 22–28 days: 2.5%July 2025 · > 28 days: 1.9%August 2025 · Same day: 42.8%August 2025 · 1 day: 9.0%August 2025 · 2–7 days: 27.4%August 2025 · 8–14 days: 12.6%August 2025 · 15–21 days: 3.0%August 2025 · 22–28 days: 2.0%August 2025 · > 28 days: 3.1%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 58/100
  • Moderate demand
  • High DNA rate (11.7%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.6%
Face-to-face %-0.1%
Telephone %+1%
Same-day %+2%
Appts per 1K+0.6%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice saw a notable increase in telephone appointments, rising to 17.8% compared to the trailing average of 13.6%. This represents a significant 30.9% rise from the previous month. Additionally, the face-to-face percentage has decreased slightly to 82.2% from the trailing average of 84.5%.

Several trends are worth noting. Firstly, the percentage of telephone appointments has increased month-on-month, rising by 30.9% in 2025-08. Secondly, the same-day appointment percentage has also increased, rising by 2% from the previous month. These shifts may indicate a change in workflow or operational pressure.

To investigate these trends, the practice manager should review whether the increase in telephone appointments aligns with any recent system changes or policy shifts. Additionally, verifying if the rise in same-day appointments is due to increased demand or a recording artefact would be prudent.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2024-12
value 15.5 · avg 20.2 ± 2.1
f2fPct2024-12
value 84.5 · avg 79.6 ± 2.1
phonePct2024-11
value 16.2 · avg 20.7 ± 1.7
f2fPct2024-11
value 83.7 · avg 79.2 ± 1.7
total2024-07
value 1647 · avg 1255 ± 182.1
dnaRate2024-03
value 10.7 · avg 14.6 ± 1.8
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

phonePct2025-08
13.6 → 17.8 (+30.9%)
phonePct2024-11
23.4 → 16.2 (-30.8%)
dnaRate2024-11
11.4 → 16.5 (+44.7%)
dnaRate2024-07
12.1 → 16.3 (+34.7%)
dnaRate2024-04
10.7 → 14.2 (+32.7%)
dnaRate2023-10
12.6 → 16.9 (+34.1%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-09-27 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-09-27.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

0.96

Nurse FTE

0.77

Direct Patient Care FTE

0.4

Admin FTE

4.35

1 practices reporting · 100.0% coverage

Staff group mix

GP1.0 FTE · 15%
Nurse0.8 FTE · 12%
Direct Patient Care0.4 FTE · 6%
Admin4.3 FTE · 67%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP0.96 FTE · 1 headcount
Partner0.96 FTE (100%) · 1 hc
Nurses0.77 FTE · 2 headcount
Practice Nurse0.77 FTE (100%) · 2 hc
Admin / Non-clinical4.35 FTE · 7 headcount
Management0.80 FTE (18%) · 1 hc
Reception / Admin2.75 FTE (63%) · 4 hc
Other0.80 FTE (18%) · 2 hc
Direct Patient Care0.40 FTE · 2 headcount
Pharmacist0.40 FTE (100%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030235GP · 2024-03: 1 FTEGP · 2024-04: 1 FTEGP · 2024-05: 1 FTEGP · 2024-06: 1 FTEGP · 2024-07: 1 FTEGP · 2024-08: 1 FTEGP · 2024-09: 1 FTEGP · 2024-10: 1 FTEGP · 2024-11: 1 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 1 FTEGP · 2025-08: 1 FTEGP · 2025-09: 1 FTEGP · 2025-10: 1 FTEGP · 2025-11: 1 FTEGP · 2025-12: 1 FTEGP · 2026-01: 1 FTEGP · 2026-02: 1 FTEGP · 2026-03: 1 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 4 FTEAdmin · 2024-04: 4 FTEAdmin · 2024-05: 4 FTEAdmin · 2024-06: 4 FTEAdmin · 2024-07: 4 FTEAdmin · 2024-08: 4 FTEAdmin · 2024-09: 4 FTEAdmin · 2024-10: 4 FTEAdmin · 2024-11: 4 FTEAdmin · 2024-12: 4 FTEAdmin · 2025-01: 4 FTEAdmin · 2025-02: 4 FTEAdmin · 2025-03: 4 FTEAdmin · 2025-04: 4 FTEAdmin · 2025-05: 4 FTEAdmin · 2025-06: 4 FTEAdmin · 2025-07: 4 FTEAdmin · 2025-08: 4 FTEAdmin · 2025-09: 4 FTEAdmin · 2025-10: 4 FTEAdmin · 2025-11: 4 FTEAdmin · 2025-12: 4 FTEAdmin · 2026-01: 4 FTEAdmin · 2026-02: 4 FTEAdmin · 2026-03: 4 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good84.1%
Phone easy47.3%
Website easy90.6%
100.0% coverage

Prescribing volume

1.12

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.