GP Practice

Feldon Lane Practice

M87020

Compare to

Registered patients

9,199

NHS Digital list size

GP FTE

7.25

NHS Digital workforce

Patients per GP FTE

1,269

Items per patient

1.49

prescribing volume

GPPS overall good

73.7%

patient experience

Access KPIs · August 2025

Same-day %

52.4%

Month: August 2025

Appts per 1K patients

493

all bookings (incl. triage)

Patient contacts per 1K

486

F2F + phone + video only

28+ day backlog

9.2%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face65.8%
Telephone29.0%
Video / online3.9%
Triage26.6%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %52.4%43.0%+9.4%
Face-to-face %65.8%58.4%+7.4%
Telephone %29.0%21.9%+7.1%
Appts per 1K492.9479.7+13.2
Triage %26.6%8.7%+17.9%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080275481Same-day % · 2023-07: 49.1%Same-day % · 2023-08: 54.7%Same-day % · 2023-09: 51.8%Same-day % · 2023-10: 45.7%Same-day % · 2023-12: 55.9%Same-day % · 2024-01: 54.2%Same-day % · 2024-02: 53.5%Same-day % · 2024-03: 53.0%Same-day % · 2024-04: 52.5%Same-day % · 2024-05: 53.4%Same-day % · 2024-06: 53.2%Same-day % · 2024-07: 51.9%Same-day % · 2024-08: 52.6%Same-day % · 2024-09: 52.6%Same-day % · 2024-11: 50.3%Same-day % · 2024-12: 53.2%Same-day % · 2025-01: 53.7%Same-day % · 2025-02: 52.8%Same-day % · 2025-03: 54.0%Same-day % · 2025-04: 49.7%Same-day % · 2025-05: 50.7%Same-day % · 2025-06: 49.6%Same-day % · 2025-07: 52.7%Same-day % · 2025-08: 52.4%F2F % · 2023-07: 60.2%F2F % · 2023-08: 61.2%F2F % · 2023-09: 63.6%F2F % · 2023-10: 68.4%F2F % · 2023-12: 70.7%F2F % · 2024-01: 69.8%F2F % · 2024-02: 71.4%F2F % · 2024-03: 72.4%F2F % · 2024-04: 67.2%F2F % · 2024-05: 66.1%F2F % · 2024-06: 63.9%F2F % · 2024-07: 67.9%F2F % · 2024-08: 68.8%F2F % · 2024-09: 69.4%F2F % · 2024-11: 71.4%F2F % · 2024-12: 68.7%F2F % · 2025-01: 63.5%F2F % · 2025-02: 61.0%F2F % · 2025-03: 61.5%F2F % · 2025-04: 66.0%F2F % · 2025-05: 60.2%F2F % · 2025-06: 62.6%F2F % · 2025-07: 65.9%F2F % · 2025-08: 65.8%Phone % · 2023-07: 37.5%Phone % · 2023-08: 35.9%Phone % · 2023-09: 34.1%Phone % · 2023-10: 28.9%Phone % · 2023-12: 27.5%Phone % · 2024-01: 28.2%Phone % · 2024-02: 26.2%Phone % · 2024-03: 26.1%Phone % · 2024-04: 31.4%Phone % · 2024-05: 32.4%Phone % · 2024-06: 34.6%Phone % · 2024-07: 30.3%Phone % · 2024-08: 29.6%Phone % · 2024-09: 28.9%Phone % · 2024-11: 27.1%Phone % · 2024-12: 29.1%Phone % · 2025-01: 34.5%Phone % · 2025-02: 36.9%Phone % · 2025-03: 37.0%Phone % · 2025-04: 31.0%Phone % · 2025-05: 33.9%Phone % · 2025-06: 33.5%Phone % · 2025-07: 28.5%Phone % · 2025-08: 29.0%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.8%Video % · 2025-05: 3.9%Video % · 2025-06: 3.1%Video % · 2025-07: 4.2%Video % · 2025-08: 3.9%Triage % · 2023-07: 0.9%Triage % · 2023-08: 0.8%Triage % · 2023-09: 1.0%Triage % · 2023-10: 0.9%Triage % · 2023-12: 28.2%Triage % · 2024-01: 24.6%Triage % · 2024-02: 25.5%Triage % · 2024-03: 27.0%Triage % · 2024-04: 26.9%Triage % · 2024-05: 25.7%Triage % · 2024-06: 26.5%Triage % · 2024-07: 29.3%Triage % · 2024-08: 26.9%Triage % · 2024-09: 26.4%Triage % · 2024-11: 26.0%Triage % · 2024-12: 24.6%Triage % · 2025-01: 23.0%Triage % · 2025-02: 24.4%Triage % · 2025-03: 25.6%Triage % · 2025-04: 24.0%Triage % · 2025-05: 23.6%Triage % · 2025-06: 23.4%Triage % · 2025-07: 27.1%Triage % · 2025-08: 26.6%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-084,3105,0825,8546,6262023-07: 5,143 appointments2023-08: 5,388 appointments2023-09: 5,114 appointments2023-10: 6,402 appointments2023-12: 4,603 appointments2024-01: 5,597 appointments2024-02: 5,329 appointments2024-03: 5,085 appointments2024-04: 5,448 appointments2024-05: 5,238 appointments2024-06: 5,040 appointments2024-07: 5,353 appointments2024-08: 4,877 appointments2024-09: 4,978 appointments2024-11: 5,293 appointments2024-12: 4,881 appointments2025-01: 5,389 appointments2025-02: 4,618 appointments2025-03: 4,665 appointments2025-04: 4,712 appointments2025-05: 4,551 appointments2025-06: 4,721 appointments2025-07: 4,874 appointments2025-08: 4,534 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-084695526367202023-07: 559.1 appts per 1,000 patients2023-08: 585.7 appts per 1,000 patients2023-09: 555.9 appts per 1,000 patients2023-10: 695.9 appts per 1,000 patients2023-12: 500.4 appts per 1,000 patients2024-01: 608.4 appts per 1,000 patients2024-02: 579.3 appts per 1,000 patients2024-03: 552.8 appts per 1,000 patients2024-04: 592.2 appts per 1,000 patients2024-05: 569.4 appts per 1,000 patients2024-06: 547.9 appts per 1,000 patients2024-07: 581.9 appts per 1,000 patients2024-08: 530.2 appts per 1,000 patients2024-09: 541.1 appts per 1,000 patients2024-11: 575.4 appts per 1,000 patients2024-12: 530.6 appts per 1,000 patients2025-01: 585.8 appts per 1,000 patients2025-02: 502 appts per 1,000 patients2025-03: 507.1 appts per 1,000 patients2025-04: 512.2 appts per 1,000 patients2025-05: 494.7 appts per 1,000 patients2025-06: 513.2 appts per 1,000 patients2025-07: 529.8 appts per 1,000 patients2025-08: 492.9 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 49.1%July 2023 · 1 day: 6.2%July 2023 · 2–7 days: 12.5%July 2023 · 8–14 days: 9.9%July 2023 · 15–21 days: 13.2%July 2023 · 22–28 days: 4.7%July 2023 · > 28 days: 4.4%August 2023 · Same day: 54.7%August 2023 · 1 day: 7.5%August 2023 · 2–7 days: 10.1%August 2023 · 8–14 days: 7.5%August 2023 · 15–21 days: 6.6%August 2023 · 22–28 days: 9.0%August 2023 · > 28 days: 4.5%September 2023 · Same day: 51.8%September 2023 · 1 day: 6.1%September 2023 · 2–7 days: 8.4%September 2023 · 8–14 days: 5.7%September 2023 · 15–21 days: 8.9%September 2023 · 22–28 days: 8.0%September 2023 · > 28 days: 11.1%October 2023 · Same day: 45.7%October 2023 · 1 day: 5.7%October 2023 · 2–7 days: 11.4%October 2023 · 8–14 days: 6.1%October 2023 · 15–21 days: 8.4%October 2023 · 22–28 days: 10.0%October 2023 · > 28 days: 12.7%December 2023 · Same day: 55.9%December 2023 · 1 day: 6.1%December 2023 · 2–7 days: 10.0%December 2023 · 8–14 days: 7.6%December 2023 · 15–21 days: 5.8%December 2023 · 22–28 days: 8.2%December 2023 · > 28 days: 6.4%January 2024 · Same day: 54.2%January 2024 · 1 day: 4.9%January 2024 · 2–7 days: 11.1%January 2024 · 8–14 days: 9.1%January 2024 · 15–21 days: 8.0%January 2024 · 22–28 days: 5.6%January 2024 · > 28 days: 7.2%February 2024 · Same day: 53.5%February 2024 · 1 day: 5.9%February 2024 · 2–7 days: 9.2%February 2024 · 8–14 days: 8.8%February 2024 · 15–21 days: 10.5%February 2024 · 22–28 days: 5.9%February 2024 · > 28 days: 6.2%March 2024 · Same day: 53.0%March 2024 · 1 day: 5.7%March 2024 · 2–7 days: 8.3%March 2024 · 8–14 days: 6.2%March 2024 · 15–21 days: 10.0%March 2024 · 22–28 days: 6.9%March 2024 · > 28 days: 9.9%April 2024 · Same day: 52.5%April 2024 · 1 day: 5.5%April 2024 · 2–7 days: 9.2%April 2024 · 8–14 days: 6.2%April 2024 · 15–21 days: 6.0%April 2024 · 22–28 days: 9.5%April 2024 · > 28 days: 11.1%May 2024 · Same day: 53.4%May 2024 · 1 day: 4.8%May 2024 · 2–7 days: 9.1%May 2024 · 8–14 days: 7.6%May 2024 · 15–21 days: 6.5%May 2024 · 22–28 days: 11.2%May 2024 · > 28 days: 7.3%June 2024 · Same day: 53.2%June 2024 · 1 day: 7.1%June 2024 · 2–7 days: 11.1%June 2024 · 8–14 days: 10.3%June 2024 · 15–21 days: 6.6%June 2024 · 22–28 days: 6.4%June 2024 · > 28 days: 5.2%July 2024 · Same day: 51.9%July 2024 · 1 day: 7.3%July 2024 · 2–7 days: 11.1%July 2024 · 8–14 days: 11.6%July 2024 · 15–21 days: 7.3%July 2024 · 22–28 days: 5.3%July 2024 · > 28 days: 5.5%August 2024 · Same day: 52.6%August 2024 · 1 day: 5.9%August 2024 · 2–7 days: 11.3%August 2024 · 8–14 days: 8.6%August 2024 · 15–21 days: 10.7%August 2024 · 22–28 days: 5.3%August 2024 · > 28 days: 5.7%September 2024 · Same day: 52.6%September 2024 · 1 day: 5.4%September 2024 · 2–7 days: 11.7%September 2024 · 8–14 days: 8.3%September 2024 · 15–21 days: 8.3%September 2024 · 22–28 days: 6.5%September 2024 · > 28 days: 7.3%November 2024 · Same day: 50.3%November 2024 · 1 day: 5.8%November 2024 · 2–7 days: 10.6%November 2024 · 8–14 days: 7.3%November 2024 · 15–21 days: 8.2%November 2024 · 22–28 days: 7.7%November 2024 · > 28 days: 10.1%December 2024 · Same day: 53.2%December 2024 · 1 day: 5.4%December 2024 · 2–7 days: 10.4%December 2024 · 8–14 days: 9.3%December 2024 · 15–21 days: 7.4%December 2024 · 22–28 days: 7.7%December 2024 · > 28 days: 6.5%January 2025 · Same day: 53.7%January 2025 · 1 day: 5.3%January 2025 · 2–7 days: 10.2%January 2025 · 8–14 days: 7.8%January 2025 · 15–21 days: 7.1%January 2025 · 22–28 days: 5.7%January 2025 · > 28 days: 10.2%February 2025 · Same day: 52.8%February 2025 · 1 day: 5.4%February 2025 · 2–7 days: 9.2%February 2025 · 8–14 days: 6.9%February 2025 · 15–21 days: 9.6%February 2025 · 22–28 days: 8.8%February 2025 · > 28 days: 7.3%March 2025 · Same day: 54.0%March 2025 · 1 day: 5.6%March 2025 · 2–7 days: 8.4%March 2025 · 8–14 days: 5.8%March 2025 · 15–21 days: 4.8%March 2025 · 22–28 days: 9.0%March 2025 · > 28 days: 12.3%April 2025 · Same day: 49.7%April 2025 · 1 day: 5.6%April 2025 · 2–7 days: 9.6%April 2025 · 8–14 days: 6.5%April 2025 · 15–21 days: 4.9%April 2025 · 22–28 days: 8.0%April 2025 · > 28 days: 15.7%May 2025 · Same day: 50.7%May 2025 · 1 day: 5.8%May 2025 · 2–7 days: 10.3%May 2025 · 8–14 days: 7.4%May 2025 · 15–21 days: 5.3%May 2025 · 22–28 days: 6.7%May 2025 · > 28 days: 13.7%June 2025 · Same day: 49.6%June 2025 · 1 day: 4.9%June 2025 · 2–7 days: 10.7%June 2025 · 8–14 days: 6.8%June 2025 · 15–21 days: 7.4%June 2025 · 22–28 days: 9.6%June 2025 · > 28 days: 10.9%July 2025 · Same day: 52.7%July 2025 · 1 day: 5.4%July 2025 · 2–7 days: 8.7%July 2025 · 8–14 days: 6.5%July 2025 · 15–21 days: 8.1%July 2025 · 22–28 days: 8.2%July 2025 · > 28 days: 10.4%August 2025 · Same day: 52.4%August 2025 · 1 day: 4.9%August 2025 · 2–7 days: 8.8%August 2025 · 8–14 days: 8.2%August 2025 · 15–21 days: 7.3%August 2025 · 22–28 days: 9.2%August 2025 · > 28 days: 9.2%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

HIGHscore 73/100
  • Very high demand (>500 appts/1K)
  • Elevated DNA rate (5.4%)
  • High long-wait rate (10.2% over 28d)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments0%
Face-to-face %+1.1%
Telephone %-4.3%
Same-day %0%
Appts per 1K0%
Triage %+1.6%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage rose to 65.8%, surpassing the practice's trailing average. The DNA rate also increased, now at 5.4%, which is above the practice's average.

Several trends are worth noting. The video appointment percentage saw a significant increase in 2025-07, rising by 35.5%. Conversely, the telephone percentage dropped by 4.3% in the same month. Additionally, the triage percentage has been steadily increasing, with a 1.6% rise in 2025-08.

To investigate these trends, review the video appointment increase in 2025-07 to understand if it aligns with a policy change or patient preference shift. Also, verify if the drop in telephone appointments in 2025-07 correlates with any operational changes or staff adjustments.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-06
value 49.6 · avg 52.3 ± 1.3
sameDayPct2025-04
value 49.7 · avg 52.8 ± 0.9
phonePct2025-02
value 36.9 · avg 29.9 ± 2.8
f2fPct2025-02
value 61 · avg 68.4 ± 2.7
total2025-02
value 4618 · avg 5209 ± 223.3
triagePct2025-01
value 23 · avg 26.5 ± 1.3
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (5)

videoPct2025-07
3.1 → 4.2 (+35.5%)
videoPct2025-05
0.8 → 3.9 (+387.5%)
dnaRate2024-07
4.2 → 5.7 (+35.7%)
triagePct2023-12
0.9 → 28.2 (+3118.8%)
triagePct2023-04
1.1 → 1.6 (+41.9%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2017-03-16 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2017-03-16.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

7.25

Nurse FTE

1.41

Direct Patient Care FTE

0.65

Admin FTE

11.67

1 practices reporting · 100.0% coverage

Staff group mix

GP7.3 FTE · 35%
Nurse1.4 FTE · 7%
Direct Patient Care0.7 FTE · 3%
Admin11.7 FTE · 56%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP7.26 FTE · 8 headcount
Partner1.92 FTE (26%) · 2 hc
Salaried1.71 FTE (24%) · 2 hc
Training (ST/F)3.63 FTE (50%) · 4 hc
Nurses1.41 FTE · 3 headcount
Practice Nurse1.41 FTE (100%) · 3 hc
Admin / Non-clinical11.67 FTE · 15 headcount
Management0.99 FTE (8%) · 1 hc
Reception / Admin8.56 FTE (73%) · 11 hc
Apprentice0.80 FTE (7%) · 1 hc
Other1.32 FTE (11%) · 2 hc
Direct Patient Care0.65 FTE · 1 headcount
HCA / Nursing Assistant0.65 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0305914GP · 2024-03: 8 FTEGP · 2024-04: 7 FTEGP · 2024-05: 7 FTEGP · 2024-06: 7 FTEGP · 2024-07: 7 FTEGP · 2024-08: 8 FTEGP · 2024-09: 7 FTEGP · 2024-10: 7 FTEGP · 2024-11: 7 FTEGP · 2024-12: 7 FTEGP · 2025-01: 7 FTEGP · 2025-02: 6 FTEGP · 2025-03: 6 FTEGP · 2025-04: 7 FTEGP · 2025-05: 7 FTEGP · 2025-06: 7 FTEGP · 2025-07: 7 FTEGP · 2025-08: 9 FTEGP · 2025-09: 9 FTEGP · 2025-10: 8 FTEGP · 2025-11: 8 FTEGP · 2025-12: 8 FTEGP · 2026-01: 8 FTEGP · 2026-02: 7 FTEGP · 2026-03: 7 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 12 FTEAdmin · 2024-04: 12 FTEAdmin · 2024-05: 12 FTEAdmin · 2024-06: 12 FTEAdmin · 2024-07: 12 FTEAdmin · 2024-08: 12 FTEAdmin · 2024-09: 12 FTEAdmin · 2024-10: 12 FTEAdmin · 2024-11: 12 FTEAdmin · 2024-12: 12 FTEAdmin · 2025-01: 12 FTEAdmin · 2025-02: 12 FTEAdmin · 2025-03: 12 FTEAdmin · 2025-04: 12 FTEAdmin · 2025-05: 12 FTEAdmin · 2025-06: 12 FTEAdmin · 2025-07: 12 FTEAdmin · 2025-08: 12 FTEAdmin · 2025-09: 12 FTEAdmin · 2025-10: 12 FTEAdmin · 2025-11: 12 FTEAdmin · 2025-12: 12 FTEAdmin · 2026-01: 12 FTEAdmin · 2026-02: 12 FTEAdmin · 2026-03: 12 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good73.7%
Phone easy12.1%
Website easy59.2%
100.0% coverage

Prescribing volume

1.49

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.