GP Practice

Regis Medical Centre

M88004

Compare to

Registered patients

40,021

NHS Digital list size

GP FTE

33.26

NHS Digital workforce

Patients per GP FTE

1,203

Items per patient

1.83

prescribing volume

GPPS overall good

61.8%

patient experience

Access KPIs · August 2025

Same-day %

50.3%

Month: August 2025

Appts per 1K patients

827

all bookings (incl. triage)

Patient contacts per 1K

786

F2F + phone + video only

28+ day backlog

6.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face45.6%
Telephone15.7%
Video / online33.8%
Triage33.9%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %50.3%43.0%+7.3%
Face-to-face %45.6%58.4%-12.8%
Telephone %15.7%21.9%-6.2%
Appts per 1K826.6479.7+346.9
Triage %33.9%8.7%+25.2%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080244973Same-day % · 2023-07: 32.2%Same-day % · 2023-08: 32.7%Same-day % · 2023-09: 34.5%Same-day % · 2023-10: 32.4%Same-day % · 2023-12: 35.5%Same-day % · 2024-01: 34.7%Same-day % · 2024-02: 34.7%Same-day % · 2024-03: 35.3%Same-day % · 2024-04: 37.6%Same-day % · 2024-05: 37.6%Same-day % · 2024-06: 41.9%Same-day % · 2024-07: 48.7%Same-day % · 2024-08: 49.2%Same-day % · 2024-09: 49.9%Same-day % · 2024-11: 49.1%Same-day % · 2024-12: 50.8%Same-day % · 2025-01: 54.3%Same-day % · 2025-02: 51.5%Same-day % · 2025-03: 49.0%Same-day % · 2025-04: 50.4%Same-day % · 2025-05: 52.3%Same-day % · 2025-06: 51.7%Same-day % · 2025-07: 51.0%Same-day % · 2025-08: 50.3%F2F % · 2023-07: 65.0%F2F % · 2023-08: 65.1%F2F % · 2023-09: 64.8%F2F % · 2023-10: 65.1%F2F % · 2023-12: 63.5%F2F % · 2024-01: 63.4%F2F % · 2024-02: 60.9%F2F % · 2024-03: 61.7%F2F % · 2024-04: 62.8%F2F % · 2024-05: 61.7%F2F % · 2024-06: 63.3%F2F % · 2024-07: 51.7%F2F % · 2024-08: 44.7%F2F % · 2024-09: 43.7%F2F % · 2024-11: 45.5%F2F % · 2024-12: 48.0%F2F % · 2025-01: 47.4%F2F % · 2025-02: 47.5%F2F % · 2025-03: 46.4%F2F % · 2025-04: 45.8%F2F % · 2025-05: 45.8%F2F % · 2025-06: 46.4%F2F % · 2025-07: 46.4%F2F % · 2025-08: 45.6%Phone % · 2023-07: 28.4%Phone % · 2023-08: 28.6%Phone % · 2023-09: 28.7%Phone % · 2023-10: 27.4%Phone % · 2023-12: 30.0%Phone % · 2024-01: 28.9%Phone % · 2024-02: 31.0%Phone % · 2024-03: 29.3%Phone % · 2024-04: 29.2%Phone % · 2024-05: 29.3%Phone % · 2024-06: 28.7%Phone % · 2024-07: 22.9%Phone % · 2024-08: 20.3%Phone % · 2024-09: 21.2%Phone % · 2024-11: 19.7%Phone % · 2024-12: 14.7%Phone % · 2025-01: 14.1%Phone % · 2025-02: 13.9%Phone % · 2025-03: 14.2%Phone % · 2025-04: 16.1%Phone % · 2025-05: 16.5%Phone % · 2025-06: 15.8%Phone % · 2025-07: 15.4%Phone % · 2025-08: 15.7%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.1%Video % · 2023-10: 0.0%Video % · 2023-12: 0.1%Video % · 2024-01: 0.0%Video % · 2024-02: 0.1%Video % · 2024-03: 0.3%Video % · 2024-04: 0.1%Video % · 2024-05: 0.0%Video % · 2024-06: 0.1%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 20.4%Video % · 2025-02: 32.7%Video % · 2025-03: 33.6%Video % · 2025-04: 32.4%Video % · 2025-05: 32.3%Video % · 2025-06: 32.6%Video % · 2025-07: 33.0%Video % · 2025-08: 33.8%Triage % · 2023-07: 0.8%Triage % · 2023-08: 0.9%Triage % · 2023-09: 0.9%Triage % · 2023-10: 0.5%Triage % · 2023-12: 0.9%Triage % · 2024-01: 0.6%Triage % · 2024-02: 0.6%Triage % · 2024-03: 0.6%Triage % · 2024-04: 0.5%Triage % · 2024-05: 0.8%Triage % · 2024-06: 0.7%Triage % · 2024-07: 0.3%Triage % · 2024-08: 0.2%Triage % · 2024-09: 0.2%Triage % · 2024-11: 0.2%Triage % · 2024-12: 0.2%Triage % · 2025-01: 20.6%Triage % · 2025-02: 32.9%Triage % · 2025-03: 33.8%Triage % · 2025-04: 32.5%Triage % · 2025-05: 32.4%Triage % · 2025-06: 32.7%Triage % · 2025-07: 33.1%Triage % · 2025-08: 33.9%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-0817,37925,94034,50043,0612023-07: 19,895 appointments2023-08: 19,864 appointments2023-09: 19,916 appointments2023-10: 25,498 appointments2023-12: 19,924 appointments2024-01: 25,004 appointments2024-02: 23,120 appointments2024-03: 21,753 appointments2024-04: 23,647 appointments2024-05: 24,568 appointments2024-06: 24,149 appointments2024-07: 33,888 appointments2024-08: 31,366 appointments2024-09: 34,992 appointments2024-11: 38,260 appointments2024-12: 35,411 appointments2025-01: 40,540 appointments2025-02: 36,660 appointments2025-03: 36,659 appointments2025-04: 37,031 appointments2025-05: 38,981 appointments2025-06: 39,817 appointments2025-07: 40,576 appointments2025-08: 33,080 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-084346488621,0762023-07: 497.1 appts per 1,000 patients2023-08: 496.3 appts per 1,000 patients2023-09: 497.6 appts per 1,000 patients2023-10: 637.1 appts per 1,000 patients2023-12: 497.8 appts per 1,000 patients2024-01: 624.8 appts per 1,000 patients2024-02: 577.7 appts per 1,000 patients2024-03: 543.5 appts per 1,000 patients2024-04: 590.9 appts per 1,000 patients2024-05: 613.9 appts per 1,000 patients2024-06: 603.4 appts per 1,000 patients2024-07: 846.8 appts per 1,000 patients2024-08: 783.7 appts per 1,000 patients2024-09: 874.3 appts per 1,000 patients2024-11: 956 appts per 1,000 patients2024-12: 884.8 appts per 1,000 patients2025-01: 1,013 appts per 1,000 patients2025-02: 916 appts per 1,000 patients2025-03: 916 appts per 1,000 patients2025-04: 925.3 appts per 1,000 patients2025-05: 974 appts per 1,000 patients2025-06: 994.9 appts per 1,000 patients2025-07: 1,013.9 appts per 1,000 patients2025-08: 826.6 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 32.2%July 2023 · 1 day: 10.3%July 2023 · 2–7 days: 27.2%July 2023 · 8–14 days: 13.9%July 2023 · 15–21 days: 6.0%July 2023 · 22–28 days: 4.1%July 2023 · > 28 days: 6.3%August 2023 · Same day: 32.7%August 2023 · 1 day: 11.1%August 2023 · 2–7 days: 24.3%August 2023 · 8–14 days: 13.0%August 2023 · 15–21 days: 6.0%August 2023 · 22–28 days: 4.7%August 2023 · > 28 days: 8.1%September 2023 · Same day: 34.5%September 2023 · 1 day: 11.0%September 2023 · 2–7 days: 26.1%September 2023 · 8–14 days: 12.1%September 2023 · 15–21 days: 5.0%September 2023 · 22–28 days: 3.6%September 2023 · > 28 days: 7.8%October 2023 · Same day: 32.4%October 2023 · 1 day: 9.8%October 2023 · 2–7 days: 23.3%October 2023 · 8–14 days: 12.4%October 2023 · 15–21 days: 7.5%October 2023 · 22–28 days: 6.2%October 2023 · > 28 days: 8.3%December 2023 · Same day: 35.5%December 2023 · 1 day: 11.2%December 2023 · 2–7 days: 24.6%December 2023 · 8–14 days: 11.8%December 2023 · 15–21 days: 6.5%December 2023 · 22–28 days: 4.5%December 2023 · > 28 days: 5.9%January 2024 · Same day: 34.7%January 2024 · 1 day: 10.7%January 2024 · 2–7 days: 24.6%January 2024 · 8–14 days: 11.8%January 2024 · 15–21 days: 6.1%January 2024 · 22–28 days: 4.1%January 2024 · > 28 days: 8.0%February 2024 · Same day: 34.7%February 2024 · 1 day: 10.2%February 2024 · 2–7 days: 27.4%February 2024 · 8–14 days: 11.5%February 2024 · 15–21 days: 5.5%February 2024 · 22–28 days: 4.4%February 2024 · > 28 days: 6.4%March 2024 · Same day: 35.3%March 2024 · 1 day: 10.5%March 2024 · 2–7 days: 28.6%March 2024 · 8–14 days: 11.1%March 2024 · 15–21 days: 5.2%March 2024 · 22–28 days: 3.9%March 2024 · > 28 days: 5.4%April 2024 · Same day: 37.6%April 2024 · 1 day: 8.4%April 2024 · 2–7 days: 23.8%April 2024 · 8–14 days: 12.8%April 2024 · 15–21 days: 7.5%April 2024 · 22–28 days: 5.2%April 2024 · > 28 days: 4.6%May 2024 · Same day: 37.6%May 2024 · 1 day: 8.3%May 2024 · 2–7 days: 22.9%May 2024 · 8–14 days: 13.9%May 2024 · 15–21 days: 7.4%May 2024 · 22–28 days: 4.7%May 2024 · > 28 days: 5.3%June 2024 · Same day: 41.9%June 2024 · 1 day: 8.0%June 2024 · 2–7 days: 22.8%June 2024 · 8–14 days: 11.5%June 2024 · 15–21 days: 5.4%June 2024 · 22–28 days: 4.0%June 2024 · > 28 days: 6.4%July 2024 · Same day: 48.7%July 2024 · 1 day: 8.4%July 2024 · 2–7 days: 18.9%July 2024 · 8–14 days: 9.9%July 2024 · 15–21 days: 5.9%July 2024 · 22–28 days: 3.9%July 2024 · > 28 days: 4.3%August 2024 · Same day: 49.2%August 2024 · 1 day: 9.3%August 2024 · 2–7 days: 17.4%August 2024 · 8–14 days: 10.3%August 2024 · 15–21 days: 4.6%August 2024 · 22–28 days: 3.6%August 2024 · > 28 days: 5.7%September 2024 · Same day: 49.9%September 2024 · 1 day: 8.4%September 2024 · 2–7 days: 17.8%September 2024 · 8–14 days: 9.7%September 2024 · 15–21 days: 4.7%September 2024 · 22–28 days: 3.6%September 2024 · > 28 days: 5.9%November 2024 · Same day: 49.1%November 2024 · 1 day: 8.6%November 2024 · 2–7 days: 16.2%November 2024 · 8–14 days: 9.5%November 2024 · 15–21 days: 6.2%November 2024 · 22–28 days: 4.2%November 2024 · > 28 days: 6.2%December 2024 · Same day: 50.8%December 2024 · 1 day: 8.3%December 2024 · 2–7 days: 17.8%December 2024 · 8–14 days: 8.2%December 2024 · 15–21 days: 5.0%December 2024 · 22–28 days: 3.4%December 2024 · > 28 days: 6.5%January 2025 · Same day: 54.3%January 2025 · 1 day: 7.3%January 2025 · 2–7 days: 15.6%January 2025 · 8–14 days: 8.0%January 2025 · 15–21 days: 4.3%January 2025 · 22–28 days: 3.4%January 2025 · > 28 days: 7.0%February 2025 · Same day: 51.5%February 2025 · 1 day: 7.4%February 2025 · 2–7 days: 18.2%February 2025 · 8–14 days: 9.0%February 2025 · 15–21 days: 4.7%February 2025 · 22–28 days: 3.6%February 2025 · > 28 days: 5.6%March 2025 · Same day: 49.0%March 2025 · 1 day: 7.8%March 2025 · 2–7 days: 18.1%March 2025 · 8–14 days: 9.6%March 2025 · 15–21 days: 4.9%March 2025 · 22–28 days: 4.2%March 2025 · > 28 days: 6.4%April 2025 · Same day: 50.4%April 2025 · 1 day: 9.2%April 2025 · 2–7 days: 16.9%April 2025 · 8–14 days: 8.9%April 2025 · 15–21 days: 5.1%April 2025 · 22–28 days: 3.8%April 2025 · > 28 days: 5.7%May 2025 · Same day: 52.3%May 2025 · 1 day: 8.4%May 2025 · 2–7 days: 17.1%May 2025 · 8–14 days: 8.7%May 2025 · 15–21 days: 5.1%May 2025 · 22–28 days: 3.9%May 2025 · > 28 days: 4.6%June 2025 · Same day: 51.7%June 2025 · 1 day: 8.3%June 2025 · 2–7 days: 18.0%June 2025 · 8–14 days: 7.9%June 2025 · 15–21 days: 5.4%June 2025 · 22–28 days: 4.1%June 2025 · > 28 days: 4.5%July 2025 · Same day: 51.0%July 2025 · 1 day: 9.4%July 2025 · 2–7 days: 16.9%July 2025 · 8–14 days: 8.8%July 2025 · 15–21 days: 4.9%July 2025 · 22–28 days: 3.4%July 2025 · > 28 days: 5.7%August 2025 · Same day: 50.3%August 2025 · 1 day: 8.2%August 2025 · 2–7 days: 17.8%August 2025 · 8–14 days: 9.0%August 2025 · 15–21 days: 5.2%August 2025 · 22–28 days: 3.3%August 2025 · > 28 days: 6.1%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 56/100
  • Very high demand (>500 appts/1K)
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.5%
Face-to-face %-0.1%
Telephone %+0.9%
Same-day %+0.4%
Appts per 1K-0.5%
Triage %+0.2%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, Regis Medical Centre saw a notable increase in video appointments, rising by 60.3% from the previous month. This rise stands out against the practice's trailing average, indicating a potential shift in patient preference or operational strategy.

Several trends are worth noting. The triage percentage has shown a significant upward trend, with a 59.6% increase in February and a 12,698.8% increase in January. Additionally, the telephone percentage has increased by 9% month-on-month, suggesting a possible change in how patients are being routed or how staff are managing calls.

To investigate these trends, the practice manager should review the triage process to understand the reasons behind the sharp increases and assess whether the rise in telephone appointments correlates with any changes in staffing or patient communication strategies.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-03
value 33.8 · avg 4.8 ± 10.1
triagePct2025-02
value 32.9 · avg 2.1 ± 5.6
triagePct2025-01
value 20.6 · avg 0.5 ± 0.2
phonePct2025-01
value 14.1 · avg 25.4 ± 5.1
total2025-01
value 40540 · avg 28006.8 ± 6039.3
phonePct2024-12
value 14.7 · avg 26.5 ± 4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-02
20.4 → 32.7 (+60.3%)
triagePct2025-02
20.6 → 32.9 (+59.6%)
triagePct2025-01
0.2 → 20.6 (+12698.8%)
triagePct2024-11
0.2 → 0.2 (-35.1%)
videoPct2024-07
0.1 → 0 (-100%)
triagePct2024-07
0.7 → 0.3 (-66.5%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 43/100medium confidence
Last inspection: 2024-11-26 · 17 months ago
  • Current rating is good, and the latest CQC assessment date is 2024-11-26 (17 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

33.26

Nurse FTE

29.08

Direct Patient Care FTE

24.43

Admin FTE

92.41

1 practices reporting · 100.0% coverage

Staff group mix

GP33.3 FTE · 19%
Nurse29.1 FTE · 16%
Direct Patient Care24.4 FTE · 14%
Admin92.4 FTE · 52%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP33.26 FTE · 43 headcount
Partner8.20 FTE (25%) · 9 hc
Salaried13.54 FTE (41%) · 22 hc
Training (ST/F)11.52 FTE (35%) · 12 hc
Nurses29.08 FTE · 33 headcount
Practice Nurse20.08 FTE (69%) · 23 hc
Advanced / Specialist9.00 FTE (31%) · 10 hc
Admin / Non-clinical92.41 FTE · 117 headcount
Management13.05 FTE (14%) · 14 hc
Reception / Admin29.75 FTE (32%) · 39 hc
Apprentice4.15 FTE (4%) · 5 hc
Estates / Ancillary3.33 FTE (4%) · 9 hc
Other42.13 FTE (46%) · 50 hc
Direct Patient Care24.42 FTE · 28 headcount
Pharmacist5.25 FTE (21%) · 7 hc
HCA / Nursing Assistant4.36 FTE (18%) · 5 hc
Other14.81 FTE (61%) · 16 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03154576106GP · 2024-03: 36 FTEGP · 2024-04: 34 FTEGP · 2024-05: 34 FTEGP · 2024-06: 34 FTEGP · 2024-07: 34 FTEGP · 2024-08: 36 FTEGP · 2024-09: 36 FTEGP · 2024-10: 35 FTEGP · 2024-11: 35 FTEGP · 2024-12: 33 FTEGP · 2025-01: 33 FTEGP · 2025-02: 33 FTEGP · 2025-03: 33 FTEGP · 2025-04: 30 FTEGP · 2025-05: 29 FTEGP · 2025-06: 29 FTEGP · 2025-07: 29 FTEGP · 2025-08: 29 FTEGP · 2025-09: 29 FTEGP · 2025-10: 29 FTEGP · 2025-11: 29 FTEGP · 2025-12: 32 FTEGP · 2026-01: 32 FTEGP · 2026-02: 33 FTEGP · 2026-03: 33 FTENurse · 2024-03: 30 FTENurse · 2024-04: 30 FTENurse · 2024-05: 30 FTENurse · 2024-06: 30 FTENurse · 2024-07: 30 FTENurse · 2024-08: 30 FTENurse · 2024-09: 30 FTENurse · 2024-10: 30 FTENurse · 2024-11: 30 FTENurse · 2024-12: 29 FTENurse · 2025-01: 29 FTENurse · 2025-02: 29 FTENurse · 2025-03: 29 FTENurse · 2025-04: 29 FTENurse · 2025-05: 29 FTENurse · 2025-06: 29 FTENurse · 2025-07: 29 FTENurse · 2025-08: 29 FTENurse · 2025-09: 29 FTENurse · 2025-10: 29 FTENurse · 2025-11: 29 FTENurse · 2025-12: 29 FTENurse · 2026-01: 29 FTENurse · 2026-02: 29 FTENurse · 2026-03: 29 FTEDPC · 2024-03: 24 FTEDPC · 2024-04: 24 FTEDPC · 2024-05: 24 FTEDPC · 2024-06: 24 FTEDPC · 2024-07: 24 FTEDPC · 2024-08: 24 FTEDPC · 2024-09: 24 FTEDPC · 2024-10: 24 FTEDPC · 2024-11: 25 FTEDPC · 2024-12: 26 FTEDPC · 2025-01: 26 FTEDPC · 2025-02: 26 FTEDPC · 2025-03: 26 FTEDPC · 2025-04: 26 FTEDPC · 2025-05: 24 FTEDPC · 2025-06: 24 FTEDPC · 2025-07: 24 FTEDPC · 2025-08: 24 FTEDPC · 2025-09: 24 FTEDPC · 2025-10: 24 FTEDPC · 2025-11: 24 FTEDPC · 2025-12: 24 FTEDPC · 2026-01: 24 FTEDPC · 2026-02: 24 FTEDPC · 2026-03: 24 FTEAdmin · 2024-03: 96 FTEAdmin · 2024-04: 96 FTEAdmin · 2024-05: 96 FTEAdmin · 2024-06: 96 FTEAdmin · 2024-07: 96 FTEAdmin · 2024-08: 96 FTEAdmin · 2024-09: 96 FTEAdmin · 2024-10: 96 FTEAdmin · 2024-11: 97 FTEAdmin · 2024-12: 94 FTEAdmin · 2025-01: 94 FTEAdmin · 2025-02: 94 FTEAdmin · 2025-03: 94 FTEAdmin · 2025-04: 94 FTEAdmin · 2025-05: 93 FTEAdmin · 2025-06: 93 FTEAdmin · 2025-07: 93 FTEAdmin · 2025-08: 92 FTEAdmin · 2025-09: 92 FTEAdmin · 2025-10: 92 FTEAdmin · 2025-11: 92 FTEAdmin · 2025-12: 92 FTEAdmin · 2026-01: 92 FTEAdmin · 2026-02: 92 FTEAdmin · 2026-03: 92 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good61.8%
Phone easy22.5%
Website easy33.9%
100.0% coverage

Prescribing volume

1.83

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.