GP Practice

Lodge Road Surgery

M88633

Compare to

Registered patients

7,256

NHS Digital list size

GP FTE

0.99

NHS Digital workforce

Patients per GP FTE

7,329

Items per patient

1.39

prescribing volume

GPPS overall good

63.2%

patient experience

Access KPIs · August 2025

Same-day %

46.4%

Month: August 2025

Appts per 1K patients

387

all bookings (incl. triage)

Patient contacts per 1K

363

F2F + phone + video only

28+ day backlog

4.6%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face79.1%
Telephone13.0%
Video / online1.8%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %46.4%43.0%+3.4%
Face-to-face %79.1%58.4%+20.7%
Telephone %13.0%21.9%-8.9%
Appts per 1K387.0479.7-92.7
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080326395Same-day % · 2023-07: 46.4%Same-day % · 2023-08: 46.3%Same-day % · 2023-09: 44.1%Same-day % · 2023-10: 45.5%Same-day % · 2023-12: 54.9%Same-day % · 2024-01: 55.2%Same-day % · 2024-02: 53.6%Same-day % · 2024-03: 48.9%Same-day % · 2024-04: 45.6%Same-day % · 2024-05: 44.4%Same-day % · 2024-06: 48.9%Same-day % · 2024-07: 46.0%Same-day % · 2024-08: 42.5%Same-day % · 2024-09: 40.6%Same-day % · 2024-11: 49.0%Same-day % · 2024-12: 49.7%Same-day % · 2025-01: 47.2%Same-day % · 2025-02: 47.2%Same-day % · 2025-03: 52.4%Same-day % · 2025-04: 49.2%Same-day % · 2025-05: 45.9%Same-day % · 2025-06: 44.9%Same-day % · 2025-07: 40.3%Same-day % · 2025-08: 46.4%F2F % · 2023-07: 80.7%F2F % · 2023-08: 80.6%F2F % · 2023-09: 78.1%F2F % · 2023-10: 82.2%F2F % · 2023-12: 76.0%F2F % · 2024-01: 73.0%F2F % · 2024-02: 72.6%F2F % · 2024-03: 76.5%F2F % · 2024-04: 83.4%F2F % · 2024-05: 83.5%F2F % · 2024-06: 83.5%F2F % · 2024-07: 82.3%F2F % · 2024-08: 83.9%F2F % · 2024-09: 79.0%F2F % · 2024-11: 84.5%F2F % · 2024-12: 84.1%F2F % · 2025-01: 83.6%F2F % · 2025-02: 82.1%F2F % · 2025-03: 82.3%F2F % · 2025-04: 82.6%F2F % · 2025-05: 81.9%F2F % · 2025-06: 81.4%F2F % · 2025-07: 82.4%F2F % · 2025-08: 79.1%Phone % · 2023-07: 13.3%Phone % · 2023-08: 14.9%Phone % · 2023-09: 14.1%Phone % · 2023-10: 11.5%Phone % · 2023-12: 16.6%Phone % · 2024-01: 16.8%Phone % · 2024-02: 14.5%Phone % · 2024-03: 11.9%Phone % · 2024-04: 10.0%Phone % · 2024-05: 10.8%Phone % · 2024-06: 10.1%Phone % · 2024-07: 10.8%Phone % · 2024-08: 10.8%Phone % · 2024-09: 10.1%Phone % · 2024-11: 8.8%Phone % · 2024-12: 10.1%Phone % · 2025-01: 10.8%Phone % · 2025-02: 10.6%Phone % · 2025-03: 11.1%Phone % · 2025-04: 10.5%Phone % · 2025-05: 11.6%Phone % · 2025-06: 11.9%Phone % · 2025-07: 12.7%Phone % · 2025-08: 13.0%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.8%Video % · 2024-03: 1.8%Video % · 2024-04: 1.6%Video % · 2024-05: 1.4%Video % · 2024-06: 1.5%Video % · 2024-07: 1.1%Video % · 2024-08: 1.5%Video % · 2024-09: 1.8%Video % · 2024-11: 0.9%Video % · 2024-12: 1.6%Video % · 2025-01: 1.3%Video % · 2025-02: 1.5%Video % · 2025-03: 1.2%Video % · 2025-04: 2.0%Video % · 2025-05: 1.6%Video % · 2025-06: 1.2%Video % · 2025-07: 1.2%Video % · 2025-08: 1.8%Triage % · 2023-07: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-082,6693,1473,6264,1042023-07: 3,660 appointments2023-08: 3,257 appointments2023-09: 3,621 appointments2023-10: 3,846 appointments2023-12: 3,349 appointments2024-01: 3,965 appointments2024-02: 3,904 appointments2024-03: 3,553 appointments2024-04: 3,067 appointments2024-05: 3,202 appointments2024-06: 3,100 appointments2024-07: 3,756 appointments2024-08: 3,150 appointments2024-09: 3,485 appointments2024-11: 3,644 appointments2024-12: 3,178 appointments2025-01: 3,439 appointments2025-02: 3,135 appointments2025-03: 3,371 appointments2025-04: 3,070 appointments2025-05: 3,151 appointments2025-06: 3,225 appointments2025-07: 3,572 appointments2025-08: 2,808 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-083684345005662023-07: 504.4 appts per 1,000 patients2023-08: 448.9 appts per 1,000 patients2023-09: 499 appts per 1,000 patients2023-10: 530 appts per 1,000 patients2023-12: 461.5 appts per 1,000 patients2024-01: 546.4 appts per 1,000 patients2024-02: 538 appts per 1,000 patients2024-03: 489.7 appts per 1,000 patients2024-04: 422.7 appts per 1,000 patients2024-05: 441.3 appts per 1,000 patients2024-06: 427.2 appts per 1,000 patients2024-07: 517.6 appts per 1,000 patients2024-08: 434.1 appts per 1,000 patients2024-09: 480.3 appts per 1,000 patients2024-11: 502.2 appts per 1,000 patients2024-12: 438 appts per 1,000 patients2025-01: 474 appts per 1,000 patients2025-02: 432.1 appts per 1,000 patients2025-03: 464.6 appts per 1,000 patients2025-04: 423.1 appts per 1,000 patients2025-05: 434.3 appts per 1,000 patients2025-06: 444.5 appts per 1,000 patients2025-07: 492.3 appts per 1,000 patients2025-08: 387 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 46.4%July 2023 · 1 day: 4.0%July 2023 · 2–7 days: 19.2%July 2023 · 8–14 days: 15.5%July 2023 · 15–21 days: 3.5%July 2023 · 22–28 days: 4.9%July 2023 · > 28 days: 6.5%August 2023 · Same day: 46.3%August 2023 · 1 day: 4.4%August 2023 · 2–7 days: 18.4%August 2023 · 8–14 days: 17.6%August 2023 · 15–21 days: 5.0%August 2023 · 22–28 days: 4.5%August 2023 · > 28 days: 3.7%September 2023 · Same day: 44.1%September 2023 · 1 day: 4.0%September 2023 · 2–7 days: 13.9%September 2023 · 8–14 days: 23.0%September 2023 · 15–21 days: 7.5%September 2023 · 22–28 days: 3.4%September 2023 · > 28 days: 4.2%October 2023 · Same day: 45.5%October 2023 · 1 day: 5.5%October 2023 · 2–7 days: 17.4%October 2023 · 8–14 days: 17.5%October 2023 · 15–21 days: 6.2%October 2023 · 22–28 days: 3.5%October 2023 · > 28 days: 4.3%December 2023 · Same day: 54.9%December 2023 · 1 day: 5.6%December 2023 · 2–7 days: 15.1%December 2023 · 8–14 days: 13.1%December 2023 · 15–21 days: 4.1%December 2023 · 22–28 days: 3.1%December 2023 · > 28 days: 4.1%January 2024 · Same day: 55.2%January 2024 · 1 day: 5.6%January 2024 · 2–7 days: 13.1%January 2024 · 8–14 days: 12.6%January 2024 · 15–21 days: 4.3%January 2024 · 22–28 days: 3.2%January 2024 · > 28 days: 6.1%February 2024 · Same day: 53.6%February 2024 · 1 day: 3.8%February 2024 · 2–7 days: 9.4%February 2024 · 8–14 days: 16.1%February 2024 · 15–21 days: 7.2%February 2024 · 22–28 days: 4.8%February 2024 · > 28 days: 5.0%March 2024 · Same day: 48.9%March 2024 · 1 day: 5.5%March 2024 · 2–7 days: 13.2%March 2024 · 8–14 days: 17.6%March 2024 · 15–21 days: 5.5%March 2024 · 22–28 days: 4.2%March 2024 · > 28 days: 5.0%April 2024 · Same day: 45.6%April 2024 · 1 day: 5.0%April 2024 · 2–7 days: 11.3%April 2024 · 8–14 days: 21.2%April 2024 · 15–21 days: 6.7%April 2024 · 22–28 days: 4.7%April 2024 · > 28 days: 5.5%May 2024 · Same day: 44.4%May 2024 · 1 day: 5.7%May 2024 · 2–7 days: 10.9%May 2024 · 8–14 days: 22.1%May 2024 · 15–21 days: 7.7%May 2024 · 22–28 days: 4.7%May 2024 · > 28 days: 4.5%June 2024 · Same day: 48.9%June 2024 · 1 day: 5.6%June 2024 · 2–7 days: 11.9%June 2024 · 8–14 days: 13.0%June 2024 · 15–21 days: 12.6%June 2024 · 22–28 days: 3.8%June 2024 · > 28 days: 4.1%July 2024 · Same day: 46.0%July 2024 · 1 day: 6.1%July 2024 · 2–7 days: 14.1%July 2024 · 8–14 days: 17.6%July 2024 · 15–21 days: 8.2%July 2024 · 22–28 days: 3.9%July 2024 · > 28 days: 4.0%August 2024 · Same day: 42.5%August 2024 · 1 day: 5.9%August 2024 · 2–7 days: 14.0%August 2024 · 8–14 days: 18.4%August 2024 · 15–21 days: 6.3%August 2024 · 22–28 days: 5.1%August 2024 · > 28 days: 7.7%September 2024 · Same day: 40.6%September 2024 · 1 day: 4.9%September 2024 · 2–7 days: 15.0%September 2024 · 8–14 days: 23.2%September 2024 · 15–21 days: 8.8%September 2024 · 22–28 days: 3.7%September 2024 · > 28 days: 3.8%November 2024 · Same day: 49.0%November 2024 · 1 day: 4.4%November 2024 · 2–7 days: 13.5%November 2024 · 8–14 days: 19.3%November 2024 · 15–21 days: 5.0%November 2024 · 22–28 days: 4.2%November 2024 · > 28 days: 4.6%December 2024 · Same day: 49.7%December 2024 · 1 day: 4.8%December 2024 · 2–7 days: 12.6%December 2024 · 8–14 days: 18.7%December 2024 · 15–21 days: 4.2%December 2024 · 22–28 days: 3.2%December 2024 · > 28 days: 6.6%January 2025 · Same day: 47.2%January 2025 · 1 day: 4.4%January 2025 · 2–7 days: 11.5%January 2025 · 8–14 days: 17.7%January 2025 · 15–21 days: 7.8%January 2025 · 22–28 days: 4.7%January 2025 · > 28 days: 6.8%February 2025 · Same day: 47.2%February 2025 · 1 day: 5.3%February 2025 · 2–7 days: 15.0%February 2025 · 8–14 days: 15.9%February 2025 · 15–21 days: 5.6%February 2025 · 22–28 days: 3.9%February 2025 · > 28 days: 7.2%March 2025 · Same day: 52.4%March 2025 · 1 day: 4.2%March 2025 · 2–7 days: 12.0%March 2025 · 8–14 days: 16.1%March 2025 · 15–21 days: 3.6%March 2025 · 22–28 days: 4.1%March 2025 · > 28 days: 7.6%April 2025 · Same day: 49.2%April 2025 · 1 day: 5.0%April 2025 · 2–7 days: 13.0%April 2025 · 8–14 days: 18.0%April 2025 · 15–21 days: 6.7%April 2025 · 22–28 days: 3.2%April 2025 · > 28 days: 4.9%May 2025 · Same day: 45.9%May 2025 · 1 day: 4.6%May 2025 · 2–7 days: 17.1%May 2025 · 8–14 days: 19.0%May 2025 · 15–21 days: 5.4%May 2025 · 22–28 days: 3.2%May 2025 · > 28 days: 4.7%June 2025 · Same day: 44.9%June 2025 · 1 day: 4.4%June 2025 · 2–7 days: 14.3%June 2025 · 8–14 days: 20.5%June 2025 · 15–21 days: 6.7%June 2025 · 22–28 days: 3.7%June 2025 · > 28 days: 5.4%July 2025 · Same day: 40.3%July 2025 · 1 day: 5.6%July 2025 · 2–7 days: 14.5%July 2025 · 8–14 days: 25.1%July 2025 · 15–21 days: 6.7%July 2025 · 22–28 days: 3.5%July 2025 · > 28 days: 4.3%August 2025 · Same day: 46.4%August 2025 · 1 day: 4.0%August 2025 · 2–7 days: 12.3%August 2025 · 8–14 days: 19.8%August 2025 · 15–21 days: 9.2%August 2025 · 22–28 days: 3.7%August 2025 · > 28 days: 4.6%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 56/100
  • High demand (>400 appts/1K)
  • Elevated DNA rate (5.8%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.1%
Face-to-face %-0.6%
Telephone %+4%
Same-day %-3.5%
Appts per 1K-1.1%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the most notable figure is the 13% of appointments being conducted over the phone, which is higher than the practice's trailing average of 10.8%. This is a significant increase and may indicate a shift in patient preferences or operational changes.

Several trends are worth noting. Firstly, the percentage of video appointments has increased by 50% from last month, suggesting a growing acceptance of virtual consultations. Secondly, the DNA rate has risen by 46.8% from the previous month, which could point to issues with patient attendance or booking practices. Lastly, the same-day access percentage has decreased by 35% from the trailing average, indicating potential operational pressures.

To investigate these trends, the practice manager should review the shift in phone-mix to understand if it aligns with any system changes or patient feedback. Additionally, verifying whether the dip in same-day access in 2025-07 is a recording artefact or indicative of a genuine issue would be prudent.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-08
value 13 · avg 10.8 ± 0.9
f2fPct2025-08
value 79.1 · avg 82.5 ± 1.4
total2025-08
value 2808 · avg 3348 ± 219.2
sameDayPct2025-07
value 40.3 · avg 47 ± 3.1
phonePct2025-07
value 12.7 · avg 10.6 ± 0.8
dnaRate2025-07
value 6.9 · avg 4.5 ± 0.5
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
1.2 → 1.8 (+50%)
dnaRate2025-07
4.7 → 6.9 (+46.8%)
videoPct2025-04
1.2 → 2 (+66.7%)
dnaRate2025-04
3.6 → 4.9 (+36.1%)
videoPct2024-12
0.9 → 1.6 (+77.8%)
videoPct2024-11
1.8 → 0.9 (-50%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2022-03-03 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2022-03-03.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

0.99

Nurse FTE

1.68

Direct Patient Care FTE

0.61

Admin FTE

7.47

1 practices reporting · 100.0% coverage

Staff group mix

GP1.0 FTE · 9%
Nurse1.7 FTE · 16%
Direct Patient Care0.6 FTE · 6%
Admin7.5 FTE · 69%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP0.99 FTE · 1 headcount
Partner0.99 FTE (100%) · 1 hc
Nurses1.68 FTE · 2 headcount
Practice Nurse0.75 FTE (45%) · 1 hc
Advanced / Specialist0.93 FTE (55%) · 1 hc
Admin / Non-clinical7.47 FTE · 10 headcount
Management1.87 FTE (25%) · 2 hc
Reception / Admin5.60 FTE (75%) · 8 hc
Direct Patient Care0.61 FTE · 1 headcount
HCA / Nursing Assistant0.61 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0303710GP · 2024-03: 1 FTEGP · 2024-04: 1 FTEGP · 2024-05: 1 FTEGP · 2024-06: 1 FTEGP · 2024-07: 1 FTEGP · 2024-08: 1 FTEGP · 2024-09: 1 FTEGP · 2024-10: 1 FTEGP · 2024-11: 1 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 1 FTEGP · 2025-08: 1 FTEGP · 2025-09: 1 FTEGP · 2025-10: 1 FTEGP · 2025-11: 1 FTEGP · 2025-12: 1 FTEGP · 2026-01: 1 FTEGP · 2026-02: 1 FTEGP · 2026-03: 1 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 2 FTENurse · 2025-06: 2 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 9 FTEAdmin · 2024-04: 9 FTEAdmin · 2024-05: 9 FTEAdmin · 2024-06: 9 FTEAdmin · 2024-07: 9 FTEAdmin · 2024-08: 9 FTEAdmin · 2024-09: 9 FTEAdmin · 2024-10: 9 FTEAdmin · 2024-11: 9 FTEAdmin · 2024-12: 9 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 7 FTEAdmin · 2025-04: 7 FTEAdmin · 2025-05: 7 FTEAdmin · 2025-06: 7 FTEAdmin · 2025-07: 7 FTEAdmin · 2025-08: 7 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 7 FTEAdmin · 2025-12: 7 FTEAdmin · 2026-01: 7 FTEAdmin · 2026-02: 7 FTEAdmin · 2026-03: 7 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good63.2%
Phone easy17.7%
Website easy58.9%
100.0% coverage

Prescribing volume

1.39

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.