GP Practice

St Mary'S Surgery

M91612

Compare to

Registered patients

3,529

NHS Digital list size

GP FTE

1.57

NHS Digital workforce

Patients per GP FTE

2,248

Items per patient

1.92

prescribing volume

GPPS overall good

86.6%

patient experience

Access KPIs · August 2025

Same-day %

53.5%

Month: August 2025

Appts per 1K patients

479

all bookings (incl. triage)

Patient contacts per 1K

474

F2F + phone + video only

28+ day backlog

7.6%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face47.7%
Telephone31.8%
Video / online19.5%
Triage0.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %53.5%43.0%+10.5%
Face-to-face %47.7%58.4%-10.7%
Telephone %31.8%21.9%+9.9%
Appts per 1K479.2479.7-0.5
Triage %0.5%8.7%-8.2%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080255076Same-day % · 2023-07: 52.6%Same-day % · 2023-08: 51.8%Same-day % · 2023-09: 46.8%Same-day % · 2023-10: 46.5%Same-day % · 2023-12: 55.9%Same-day % · 2024-01: 47.9%Same-day % · 2024-02: 48.4%Same-day % · 2024-03: 46.1%Same-day % · 2024-04: 53.3%Same-day % · 2024-05: 53.7%Same-day % · 2024-06: 54.7%Same-day % · 2024-07: 48.5%Same-day % · 2024-08: 48.1%Same-day % · 2024-09: 53.4%Same-day % · 2024-11: 56.4%Same-day % · 2024-12: 59.2%Same-day % · 2025-01: 54.0%Same-day % · 2025-02: 53.4%Same-day % · 2025-03: 55.1%Same-day % · 2025-04: 51.6%Same-day % · 2025-05: 55.6%Same-day % · 2025-06: 53.4%Same-day % · 2025-07: 53.9%Same-day % · 2025-08: 53.5%F2F % · 2023-07: 59.5%F2F % · 2023-08: 63.8%F2F % · 2023-09: 67.5%F2F % · 2023-10: 61.4%F2F % · 2023-12: 58.9%F2F % · 2024-01: 59.5%F2F % · 2024-02: 63.5%F2F % · 2024-03: 61.2%F2F % · 2024-04: 62.7%F2F % · 2024-05: 59.5%F2F % · 2024-06: 60.1%F2F % · 2024-07: 62.8%F2F % · 2024-08: 57.1%F2F % · 2024-09: 61.0%F2F % · 2024-11: 56.8%F2F % · 2024-12: 47.8%F2F % · 2025-01: 54.6%F2F % · 2025-02: 54.2%F2F % · 2025-03: 53.0%F2F % · 2025-04: 51.0%F2F % · 2025-05: 50.8%F2F % · 2025-06: 54.4%F2F % · 2025-07: 52.6%F2F % · 2025-08: 47.7%Phone % · 2023-07: 39.4%Phone % · 2023-08: 34.9%Phone % · 2023-09: 31.2%Phone % · 2023-10: 36.7%Phone % · 2023-12: 40.3%Phone % · 2024-01: 36.8%Phone % · 2024-02: 34.6%Phone % · 2024-03: 37.7%Phone % · 2024-04: 36.1%Phone % · 2024-05: 35.5%Phone % · 2024-06: 24.4%Phone % · 2024-07: 22.1%Phone % · 2024-08: 29.1%Phone % · 2024-09: 21.7%Phone % · 2024-11: 26.6%Phone % · 2024-12: 37.0%Phone % · 2025-01: 31.4%Phone % · 2025-02: 30.1%Phone % · 2025-03: 30.6%Phone % · 2025-04: 34.4%Phone % · 2025-05: 32.3%Phone % · 2025-06: 30.0%Phone % · 2025-07: 29.9%Phone % · 2025-08: 31.8%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 2.9%Video % · 2024-06: 14.5%Video % · 2024-07: 13.9%Video % · 2024-08: 12.3%Video % · 2024-09: 15.5%Video % · 2024-11: 15.2%Video % · 2024-12: 14.3%Video % · 2025-01: 13.0%Video % · 2025-02: 14.7%Video % · 2025-03: 14.4%Video % · 2025-04: 13.7%Video % · 2025-05: 16.1%Video % · 2025-06: 14.5%Video % · 2025-07: 16.5%Video % · 2025-08: 19.5%Triage % · 2023-07: 1.3%Triage % · 2023-08: 1.1%Triage % · 2023-09: 0.7%Triage % · 2023-10: 0.3%Triage % · 2023-12: 0.6%Triage % · 2024-01: 0.4%Triage % · 2024-02: 0.5%Triage % · 2024-03: 0.6%Triage % · 2024-04: 0.8%Triage % · 2024-05: 0.4%Triage % · 2024-06: 0.4%Triage % · 2024-07: 0.5%Triage % · 2024-08: 0.1%Triage % · 2024-09: 0.3%Triage % · 2024-11: 0.3%Triage % · 2024-12: 0.5%Triage % · 2025-01: 0.4%Triage % · 2025-02: 0.1%Triage % · 2025-03: 0.4%Triage % · 2025-04: 0.8%Triage % · 2025-05: 0.6%Triage % · 2025-06: 0.3%Triage % · 2025-07: 0.4%Triage % · 2025-08: 0.5%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-081,4311,7242,0162,3092023-07: 1,833 appointments2023-08: 1,516 appointments2023-09: 1,882 appointments2023-10: 2,114 appointments2023-12: 1,570 appointments2024-01: 1,987 appointments2024-02: 1,739 appointments2024-03: 1,747 appointments2024-04: 1,692 appointments2024-05: 1,613 appointments2024-06: 1,621 appointments2024-07: 1,614 appointments2024-08: 1,549 appointments2024-09: 1,740 appointments2024-11: 1,856 appointments2024-12: 1,912 appointments2025-01: 2,050 appointments2025-02: 1,915 appointments2025-03: 2,052 appointments2025-04: 1,873 appointments2025-05: 1,725 appointments2025-06: 1,974 appointments2025-07: 2,224 appointments2025-08: 1,691 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-084064885716542023-07: 519.4 appts per 1,000 patients2023-08: 429.6 appts per 1,000 patients2023-09: 533.3 appts per 1,000 patients2023-10: 599 appts per 1,000 patients2023-12: 444.9 appts per 1,000 patients2024-01: 563 appts per 1,000 patients2024-02: 492.8 appts per 1,000 patients2024-03: 495 appts per 1,000 patients2024-04: 479.5 appts per 1,000 patients2024-05: 457.1 appts per 1,000 patients2024-06: 459.3 appts per 1,000 patients2024-07: 457.4 appts per 1,000 patients2024-08: 438.9 appts per 1,000 patients2024-09: 493.1 appts per 1,000 patients2024-11: 525.9 appts per 1,000 patients2024-12: 541.8 appts per 1,000 patients2025-01: 580.9 appts per 1,000 patients2025-02: 542.6 appts per 1,000 patients2025-03: 581.5 appts per 1,000 patients2025-04: 530.7 appts per 1,000 patients2025-05: 488.8 appts per 1,000 patients2025-06: 559.4 appts per 1,000 patients2025-07: 630.2 appts per 1,000 patients2025-08: 479.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 52.6%July 2023 · 1 day: 8.0%July 2023 · 2–7 days: 17.3%July 2023 · 8–14 days: 12.8%July 2023 · 15–21 days: 6.3%July 2023 · 22–28 days: 1.1%July 2023 · > 28 days: 1.9%August 2023 · Same day: 51.8%August 2023 · 1 day: 9.5%August 2023 · 2–7 days: 17.5%August 2023 · 8–14 days: 10.8%August 2023 · 15–21 days: 5.4%August 2023 · 22–28 days: 3.4%August 2023 · > 28 days: 1.7%September 2023 · Same day: 46.8%September 2023 · 1 day: 6.7%September 2023 · 2–7 days: 11.8%September 2023 · 8–14 days: 13.1%September 2023 · 15–21 days: 4.0%September 2023 · 22–28 days: 2.8%September 2023 · > 28 days: 14.8%October 2023 · Same day: 46.5%October 2023 · 1 day: 9.6%October 2023 · 2–7 days: 19.1%October 2023 · 8–14 days: 11.8%October 2023 · 15–21 days: 6.0%October 2023 · 22–28 days: 4.9%October 2023 · > 28 days: 1.9%December 2023 · Same day: 55.9%December 2023 · 1 day: 10.8%December 2023 · 2–7 days: 18.9%December 2023 · 8–14 days: 8.0%December 2023 · 15–21 days: 2.7%December 2023 · 22–28 days: 1.7%December 2023 · > 28 days: 2.0%January 2024 · Same day: 47.9%January 2024 · 1 day: 10.2%January 2024 · 2–7 days: 20.8%January 2024 · 8–14 days: 11.2%January 2024 · 15–21 days: 6.9%January 2024 · 22–28 days: 1.9%January 2024 · > 28 days: 1.2%February 2024 · Same day: 48.4%February 2024 · 1 day: 8.4%February 2024 · 2–7 days: 15.9%February 2024 · 8–14 days: 16.8%February 2024 · 15–21 days: 4.7%February 2024 · 22–28 days: 3.3%February 2024 · > 28 days: 2.5%March 2024 · Same day: 46.1%March 2024 · 1 day: 7.3%March 2024 · 2–7 days: 17.3%March 2024 · 8–14 days: 16.3%March 2024 · 15–21 days: 6.5%March 2024 · 22–28 days: 2.3%March 2024 · > 28 days: 4.2%April 2024 · Same day: 53.3%April 2024 · 1 day: 5.6%April 2024 · 2–7 days: 14.4%April 2024 · 8–14 days: 11.9%April 2024 · 15–21 days: 7.7%April 2024 · 22–28 days: 4.5%April 2024 · > 28 days: 2.7%May 2024 · Same day: 53.7%May 2024 · 1 day: 6.9%May 2024 · 2–7 days: 13.1%May 2024 · 8–14 days: 12.8%May 2024 · 15–21 days: 8.9%May 2024 · 22–28 days: 2.6%May 2024 · > 28 days: 2.0%June 2024 · Same day: 54.7%June 2024 · 1 day: 6.2%June 2024 · 2–7 days: 12.2%June 2024 · 8–14 days: 14.7%June 2024 · 15–21 days: 7.6%June 2024 · 22–28 days: 3.2%June 2024 · > 28 days: 1.4%July 2024 · Same day: 48.5%July 2024 · 1 day: 7.1%July 2024 · 2–7 days: 15.8%July 2024 · 8–14 days: 13.2%July 2024 · 15–21 days: 6.9%July 2024 · 22–28 days: 4.3%July 2024 · > 28 days: 4.2%August 2024 · Same day: 48.1%August 2024 · 1 day: 9.5%August 2024 · 2–7 days: 18.9%August 2024 · 8–14 days: 10.8%August 2024 · 15–21 days: 7.3%August 2024 · 22–28 days: 2.8%August 2024 · > 28 days: 2.6%September 2024 · Same day: 53.4%September 2024 · 1 day: 6.2%September 2024 · 2–7 days: 16.8%September 2024 · 8–14 days: 12.1%September 2024 · 15–21 days: 5.7%September 2024 · 22–28 days: 3.9%September 2024 · > 28 days: 2.0%November 2024 · Same day: 56.4%November 2024 · 1 day: 7.0%November 2024 · 2–7 days: 15.5%November 2024 · 8–14 days: 10.5%November 2024 · 15–21 days: 4.1%November 2024 · 22–28 days: 2.9%November 2024 · > 28 days: 3.6%December 2024 · Same day: 59.2%December 2024 · 1 day: 6.8%December 2024 · 2–7 days: 14.6%December 2024 · 8–14 days: 10.1%December 2024 · 15–21 days: 5.3%December 2024 · 22–28 days: 2.8%December 2024 · > 28 days: 1.2%January 2025 · Same day: 54.0%January 2025 · 1 day: 7.2%January 2025 · 2–7 days: 15.3%January 2025 · 8–14 days: 10.1%January 2025 · 15–21 days: 5.7%January 2025 · 22–28 days: 3.6%January 2025 · > 28 days: 4.2%February 2025 · Same day: 53.4%February 2025 · 1 day: 7.3%February 2025 · 2–7 days: 13.6%February 2025 · 8–14 days: 11.4%February 2025 · 15–21 days: 8.9%February 2025 · 22–28 days: 2.8%February 2025 · > 28 days: 2.6%March 2025 · Same day: 55.1%March 2025 · 1 day: 7.7%March 2025 · 2–7 days: 15.7%March 2025 · 8–14 days: 6.8%March 2025 · 15–21 days: 9.6%March 2025 · 22–28 days: 1.9%March 2025 · > 28 days: 3.1%April 2025 · Same day: 51.6%April 2025 · 1 day: 5.9%April 2025 · 2–7 days: 15.3%April 2025 · 8–14 days: 14.0%April 2025 · 15–21 days: 6.8%April 2025 · 22–28 days: 3.4%April 2025 · > 28 days: 2.8%May 2025 · Same day: 55.6%May 2025 · 1 day: 9.4%May 2025 · 2–7 days: 15.0%May 2025 · 8–14 days: 8.6%May 2025 · 15–21 days: 6.3%May 2025 · 22–28 days: 3.2%May 2025 · > 28 days: 1.8%June 2025 · Same day: 53.4%June 2025 · 1 day: 9.9%June 2025 · 2–7 days: 15.6%June 2025 · 8–14 days: 10.0%June 2025 · 15–21 days: 5.6%June 2025 · 22–28 days: 3.1%June 2025 · > 28 days: 2.3%July 2025 · Same day: 53.9%July 2025 · 1 day: 8.2%July 2025 · 2–7 days: 15.9%July 2025 · 8–14 days: 8.7%July 2025 · 15–21 days: 5.0%July 2025 · 22–28 days: 2.8%July 2025 · > 28 days: 5.4%August 2025 · Same day: 53.5%August 2025 · 1 day: 9.6%August 2025 · 2–7 days: 14.8%August 2025 · 8–14 days: 6.7%August 2025 · 15–21 days: 5.7%August 2025 · 22–28 days: 2.1%August 2025 · > 28 days: 7.6%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 63/100
  • Very high demand (>500 appts/1K)
  • Elevated DNA rate (5.5%)
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.7%
Face-to-face %-1%
Telephone %-0.9%
Same-day %-0.2%
Appts per 1K-0.7%
Triage %-7%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August, the total number of appointments per 1,000 patients was 479.2, which is slightly below the practice's trailing average. The DNA rate also dipped to 4.4%, a significant drop from July's rate of 6.8%.

Several trends and step changes are worth noting. The triage percentage saw a sharp drop of 47.6% in June, followed by a significant rise of 105.4% in April. Additionally, the DNA rate saw a notable decrease of 35.3% in August. These shifts may indicate changes in workflow or recording policies.

To investigate these changes, it would be prudent to review the triage percentage trends to understand the cause of the fluctuations. Additionally, verifying if the DNA rate drop in August is due to an actual reduction in missed appointments or a recording issue would be beneficial.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-07
value 2224 · avg 1823.4 ± 164
dnaRate2025-07
value 6.8 · avg 5.3 ± 0.6
triagePct2025-04
value 0.8 · avg 0.4 ± 0.2
total2025-03
value 2052 · avg 1754 ± 145
triagePct2025-02
value 0.1 · avg 0.4 ± 0.2
total2025-01
value 2050 · avg 1720 ± 133.3
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-08
0.4 → 0.5 (+31.5%)
dnaRate2025-08
6.8 → 4.4 (-35.3%)
triagePct2025-06
0.6 → 0.3 (-47.6%)
triagePct2025-04
0.4 → 0.8 (+105.4%)
triagePct2025-03
0.1 → 0.4 (+273.3%)
triagePct2025-02
0.4 → 0.1 (-73.2%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

1.57

Nurse FTE

0.69

Direct Patient Care FTE

0.85

Admin FTE

4.87

1 practices reporting · 100.0% coverage

Staff group mix

GP1.6 FTE · 20%
Nurse0.7 FTE · 9%
Direct Patient Care0.8 FTE · 11%
Admin4.9 FTE · 61%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP1.58 FTE · 2 headcount
Partner1.58 FTE (100%) · 2 hc
Nurses0.69 FTE · 1 headcount
Practice Nurse0.69 FTE (100%) · 1 hc
Admin / Non-clinical4.86 FTE · 8 headcount
Management1.85 FTE (38%) · 2 hc
Reception / Admin3.01 FTE (62%) · 6 hc
Direct Patient Care0.85 FTE · 1 headcount
HCA / Nursing Assistant0.85 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030246GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 2 FTEGP · 2025-01: 2 FTEGP · 2025-02: 2 FTEGP · 2025-03: 2 FTEGP · 2025-04: 2 FTEGP · 2025-05: 2 FTEGP · 2025-06: 2 FTEGP · 2025-07: 2 FTEGP · 2025-08: 2 FTEGP · 2025-09: 2 FTEGP · 2025-10: 2 FTEGP · 2025-11: 2 FTEGP · 2025-12: 2 FTEGP · 2026-01: 2 FTEGP · 2026-02: 2 FTEGP · 2026-03: 2 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 5 FTEAdmin · 2024-04: 5 FTEAdmin · 2024-05: 5 FTEAdmin · 2024-06: 5 FTEAdmin · 2024-07: 5 FTEAdmin · 2024-08: 5 FTEAdmin · 2024-09: 5 FTEAdmin · 2024-10: 5 FTEAdmin · 2024-11: 5 FTEAdmin · 2024-12: 5 FTEAdmin · 2025-01: 5 FTEAdmin · 2025-02: 5 FTEAdmin · 2025-03: 5 FTEAdmin · 2025-04: 5 FTEAdmin · 2025-05: 5 FTEAdmin · 2025-06: 5 FTEAdmin · 2025-07: 5 FTEAdmin · 2025-08: 5 FTEAdmin · 2025-09: 5 FTEAdmin · 2025-10: 5 FTEAdmin · 2025-11: 5 FTEAdmin · 2025-12: 5 FTEAdmin · 2026-01: 5 FTEAdmin · 2026-02: 5 FTEAdmin · 2026-03: 5 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good86.6%
Phone easy49.3%
Website easy1.1%
100.0% coverage

Prescribing volume

1.92

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.