GP Practice

Little Harwood Health Centre

P81005

Compare to

Registered patients

12,312

NHS Digital list size

GP FTE

6.59

NHS Digital workforce

Patients per GP FTE

1,868

Items per patient

1.49

prescribing volume

GPPS overall good

72.4%

patient experience

Access KPIs · August 2025

Same-day %

55.2%

Month: August 2025

Appts per 1K patients

339

all bookings (incl. triage)

Patient contacts per 1K

330

F2F + phone + video only

28+ day backlog

6.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face82.0%
Telephone15.5%
Triage0.7%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %55.2%43.0%+12.2%
Face-to-face %82.0%58.4%+23.6%
Telephone %15.5%21.9%-6.4%
Appts per 1K338.5479.7-141.2
Triage %0.7%8.7%-8.0%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-0803774111Same-day % · 2023-07: 50.2%Same-day % · 2023-08: 45.6%Same-day % · 2023-09: 35.4%Same-day % · 2023-10: 40.5%Same-day % · 2023-12: 51.0%Same-day % · 2024-01: 49.5%Same-day % · 2024-02: 52.5%Same-day % · 2024-03: 47.9%Same-day % · 2024-04: 50.4%Same-day % · 2024-05: 50.8%Same-day % · 2024-06: 45.3%Same-day % · 2024-07: 51.4%Same-day % · 2024-08: 50.4%Same-day % · 2024-09: 44.7%Same-day % · 2024-11: 44.4%Same-day % · 2024-12: 49.0%Same-day % · 2025-01: 44.1%Same-day % · 2025-02: 47.5%Same-day % · 2025-03: 49.7%Same-day % · 2025-04: 48.4%Same-day % · 2025-05: 52.1%Same-day % · 2025-06: 52.4%Same-day % · 2025-07: 52.3%Same-day % · 2025-08: 55.2%F2F % · 2023-07: 98.1%F2F % · 2023-08: 98.5%F2F % · 2023-09: 98.8%F2F % · 2023-10: 99.2%F2F % · 2023-12: 98.2%F2F % · 2024-01: 94.1%F2F % · 2024-02: 87.3%F2F % · 2024-03: 86.1%F2F % · 2024-04: 86.2%F2F % · 2024-05: 86.8%F2F % · 2024-06: 89.1%F2F % · 2024-07: 89.1%F2F % · 2024-08: 87.1%F2F % · 2024-09: 86.7%F2F % · 2024-11: 86.7%F2F % · 2024-12: 85.9%F2F % · 2025-01: 81.0%F2F % · 2025-02: 82.0%F2F % · 2025-03: 81.6%F2F % · 2025-04: 81.8%F2F % · 2025-05: 80.8%F2F % · 2025-06: 79.7%F2F % · 2025-07: 78.4%F2F % · 2025-08: 82.0%Phone % · 2023-07: 1.9%Phone % · 2023-08: 1.5%Phone % · 2023-09: 1.2%Phone % · 2023-10: 0.8%Phone % · 2023-12: 1.8%Phone % · 2024-01: 5.9%Phone % · 2024-02: 11.5%Phone % · 2024-03: 11.4%Phone % · 2024-04: 10.6%Phone % · 2024-05: 11.0%Phone % · 2024-06: 9.6%Phone % · 2024-07: 9.7%Phone % · 2024-08: 11.8%Phone % · 2024-09: 11.7%Phone % · 2024-11: 10.2%Phone % · 2024-12: 12.1%Phone % · 2025-01: 17.4%Phone % · 2025-02: 16.0%Phone % · 2025-03: 14.1%Phone % · 2025-04: 15.0%Phone % · 2025-05: 15.7%Phone % · 2025-06: 17.1%Phone % · 2025-07: 17.8%Phone % · 2025-08: 15.5%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-07: 8.9%Triage % · 2023-08: 12.3%Triage % · 2023-09: 30.2%Triage % · 2023-10: 33.6%Triage % · 2023-12: 41.2%Triage % · 2024-01: 39.0%Triage % · 2024-02: 17.1%Triage % · 2024-03: 6.2%Triage % · 2024-04: 3.3%Triage % · 2024-05: 0.8%Triage % · 2024-06: 0.5%Triage % · 2024-07: 0.7%Triage % · 2024-08: 0.5%Triage % · 2024-09: 0.7%Triage % · 2024-11: 0.9%Triage % · 2024-12: 1.3%Triage % · 2025-01: 1.0%Triage % · 2025-02: 0.9%Triage % · 2025-03: 1.8%Triage % · 2025-04: 0.7%Triage % · 2025-05: 0.8%Triage % · 2025-06: 1.2%Triage % · 2025-07: 0.7%Triage % · 2025-08: 0.7%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-083,6364,2244,8115,3992023-07: 4,042 appointments2023-08: 4,300 appointments2023-09: 5,123 appointments2023-10: 5,228 appointments2023-12: 3,902 appointments2024-01: 5,177 appointments2024-02: 5,154 appointments2024-03: 4,664 appointments2024-04: 4,203 appointments2024-05: 4,485 appointments2024-06: 4,350 appointments2024-07: 4,329 appointments2024-08: 3,807 appointments2024-09: 4,287 appointments2024-11: 5,216 appointments2024-12: 4,525 appointments2025-01: 4,474 appointments2025-02: 4,418 appointments2025-03: 4,700 appointments2025-04: 4,158 appointments2025-05: 4,519 appointments2025-06: 4,782 appointments2025-07: 5,154 appointments2025-08: 4,168 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-082953433914382023-07: 328.3 appts per 1,000 patients2023-08: 349.3 appts per 1,000 patients2023-09: 416.1 appts per 1,000 patients2023-10: 424.6 appts per 1,000 patients2023-12: 316.9 appts per 1,000 patients2024-01: 420.5 appts per 1,000 patients2024-02: 418.6 appts per 1,000 patients2024-03: 378.8 appts per 1,000 patients2024-04: 341.4 appts per 1,000 patients2024-05: 364.3 appts per 1,000 patients2024-06: 353.3 appts per 1,000 patients2024-07: 351.6 appts per 1,000 patients2024-08: 309.2 appts per 1,000 patients2024-09: 348.2 appts per 1,000 patients2024-11: 423.7 appts per 1,000 patients2024-12: 367.5 appts per 1,000 patients2025-01: 363.4 appts per 1,000 patients2025-02: 358.8 appts per 1,000 patients2025-03: 381.7 appts per 1,000 patients2025-04: 337.7 appts per 1,000 patients2025-05: 367 appts per 1,000 patients2025-06: 388.4 appts per 1,000 patients2025-07: 418.6 appts per 1,000 patients2025-08: 338.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 50.2%July 2023 · 1 day: 5.4%July 2023 · 2–7 days: 16.5%July 2023 · 8–14 days: 13.9%July 2023 · 15–21 days: 8.0%July 2023 · 22–28 days: 4.4%July 2023 · > 28 days: 1.5%August 2023 · Same day: 45.6%August 2023 · 1 day: 5.6%August 2023 · 2–7 days: 13.4%August 2023 · 8–14 days: 12.5%August 2023 · 15–21 days: 7.6%August 2023 · 22–28 days: 7.8%August 2023 · > 28 days: 7.5%September 2023 · Same day: 35.4%September 2023 · 1 day: 7.2%September 2023 · 2–7 days: 12.6%September 2023 · 8–14 days: 9.6%September 2023 · 15–21 days: 6.6%September 2023 · 22–28 days: 14.7%September 2023 · > 28 days: 13.8%October 2023 · Same day: 40.5%October 2023 · 1 day: 5.8%October 2023 · 2–7 days: 11.2%October 2023 · 8–14 days: 14.9%October 2023 · 15–21 days: 9.5%October 2023 · 22–28 days: 9.4%October 2023 · > 28 days: 8.7%December 2023 · Same day: 51.0%December 2023 · 1 day: 6.0%December 2023 · 2–7 days: 16.9%December 2023 · 8–14 days: 8.5%December 2023 · 15–21 days: 7.8%December 2023 · 22–28 days: 4.7%December 2023 · > 28 days: 5.0%January 2024 · Same day: 49.5%January 2024 · 1 day: 5.7%January 2024 · 2–7 days: 12.5%January 2024 · 8–14 days: 13.5%January 2024 · 15–21 days: 6.0%January 2024 · 22–28 days: 6.0%January 2024 · > 28 days: 6.8%February 2024 · Same day: 52.5%February 2024 · 1 day: 5.9%February 2024 · 2–7 days: 10.0%February 2024 · 8–14 days: 13.9%February 2024 · 15–21 days: 7.4%February 2024 · 22–28 days: 5.5%February 2024 · > 28 days: 4.8%March 2024 · Same day: 47.9%March 2024 · 1 day: 6.9%March 2024 · 2–7 days: 13.1%March 2024 · 8–14 days: 12.1%March 2024 · 15–21 days: 6.2%March 2024 · 22–28 days: 7.9%March 2024 · > 28 days: 5.9%April 2024 · Same day: 50.4%April 2024 · 1 day: 4.2%April 2024 · 2–7 days: 10.3%April 2024 · 8–14 days: 13.4%April 2024 · 15–21 days: 5.7%April 2024 · 22–28 days: 6.5%April 2024 · > 28 days: 9.4%May 2024 · Same day: 50.8%May 2024 · 1 day: 7.3%May 2024 · 2–7 days: 11.1%May 2024 · 8–14 days: 10.2%May 2024 · 15–21 days: 10.6%May 2024 · 22–28 days: 4.8%May 2024 · > 28 days: 5.2%June 2024 · Same day: 45.3%June 2024 · 1 day: 6.7%June 2024 · 2–7 days: 14.5%June 2024 · 8–14 days: 11.4%June 2024 · 15–21 days: 9.2%June 2024 · 22–28 days: 5.8%June 2024 · > 28 days: 7.1%July 2024 · Same day: 51.4%July 2024 · 1 day: 4.4%July 2024 · 2–7 days: 11.0%July 2024 · 8–14 days: 12.1%July 2024 · 15–21 days: 8.8%July 2024 · 22–28 days: 6.5%July 2024 · > 28 days: 5.7%August 2024 · Same day: 50.4%August 2024 · 1 day: 4.9%August 2024 · 2–7 days: 11.3%August 2024 · 8–14 days: 10.9%August 2024 · 15–21 days: 8.0%August 2024 · 22–28 days: 5.7%August 2024 · > 28 days: 8.8%September 2024 · Same day: 44.7%September 2024 · 1 day: 6.0%September 2024 · 2–7 days: 11.6%September 2024 · 8–14 days: 9.5%September 2024 · 15–21 days: 12.7%September 2024 · 22–28 days: 8.2%September 2024 · > 28 days: 7.3%November 2024 · Same day: 44.4%November 2024 · 1 day: 6.2%November 2024 · 2–7 days: 14.4%November 2024 · 8–14 days: 11.7%November 2024 · 15–21 days: 9.5%November 2024 · 22–28 days: 6.0%November 2024 · > 28 days: 7.8%December 2024 · Same day: 49.0%December 2024 · 1 day: 4.5%December 2024 · 2–7 days: 13.7%December 2024 · 8–14 days: 11.4%December 2024 · 15–21 days: 8.9%December 2024 · 22–28 days: 8.7%December 2024 · > 28 days: 3.6%January 2025 · Same day: 44.1%January 2025 · 1 day: 7.6%January 2025 · 2–7 days: 17.1%January 2025 · 8–14 days: 9.8%January 2025 · 15–21 days: 6.9%January 2025 · 22–28 days: 7.7%January 2025 · > 28 days: 7.0%February 2025 · Same day: 47.5%February 2025 · 1 day: 6.3%February 2025 · 2–7 days: 16.1%February 2025 · 8–14 days: 10.7%February 2025 · 15–21 days: 7.1%February 2025 · 22–28 days: 7.4%February 2025 · > 28 days: 5.0%March 2025 · Same day: 49.7%March 2025 · 1 day: 7.9%March 2025 · 2–7 days: 17.9%March 2025 · 8–14 days: 7.4%March 2025 · 15–21 days: 7.7%March 2025 · 22–28 days: 6.5%March 2025 · > 28 days: 2.9%April 2025 · Same day: 48.4%April 2025 · 1 day: 7.5%April 2025 · 2–7 days: 15.1%April 2025 · 8–14 days: 9.8%April 2025 · 15–21 days: 8.4%April 2025 · 22–28 days: 5.2%April 2025 · > 28 days: 5.6%May 2025 · Same day: 52.1%May 2025 · 1 day: 6.9%May 2025 · 2–7 days: 13.8%May 2025 · 8–14 days: 11.3%May 2025 · 15–21 days: 7.3%May 2025 · 22–28 days: 4.6%May 2025 · > 28 days: 4.1%June 2025 · Same day: 52.4%June 2025 · 1 day: 6.9%June 2025 · 2–7 days: 14.3%June 2025 · 8–14 days: 9.9%June 2025 · 15–21 days: 8.3%June 2025 · 22–28 days: 4.1%June 2025 · > 28 days: 4.2%July 2025 · Same day: 52.3%July 2025 · 1 day: 6.4%July 2025 · 2–7 days: 14.7%July 2025 · 8–14 days: 10.1%July 2025 · 15–21 days: 7.1%July 2025 · 22–28 days: 5.3%July 2025 · > 28 days: 4.1%August 2025 · Same day: 55.2%August 2025 · 1 day: 4.7%August 2025 · 2–7 days: 12.5%August 2025 · 8–14 days: 9.8%August 2025 · 15–21 days: 7.8%August 2025 · 22–28 days: 4.0%August 2025 · > 28 days: 6.1%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 41/100
  • Moderate demand
  • Elevated DNA rate (5.6%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.4%
Face-to-face %-0.3%
Telephone %+3%
Same-day %+2.2%
Appts per 1K+0.4%
Triage %-13.4%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August, the practice saw a notable increase in same-day appointments, with 55.2% of appointments being same-day, compared to the trailing average of 48.9%. This is a significant rise and suggests a potential shift in patient demand or booking practices.

Several trends have emerged over the past months. The percentage of telephone appointments has risen sharply, increasing by over 30% month-on-month. Additionally, the DNA rate has been rising steadily, with a 1.6% increase in the trend. These shifts may indicate changes in patient preferences or operational challenges.

To investigate these trends, the practice manager should review the booking system changes implemented around July and assess if they correlate with the rise in telephone appointments. Additionally, verifying the DNA rate increase with patient feedback could provide insights into underlying issues.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-08
value 55.2 · avg 48.9 ± 3
total2025-07
value 5154 · avg 4463.8 ± 331.6
phonePct2025-01
value 17.4 · avg 9.8 ± 2.9
f2fPct2025-01
value 81 · avg 88.6 ± 3.6
f2fPct2024-04
value 86.2 · avg 96.3 ± 4.5
triagePct2024-03
value 6.2 · avg 30.2 ± 10.8
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-07
1.2 → 0.7 (-41.8%)
triagePct2025-06
0.8 → 1.2 (+50.7%)
triagePct2025-04
1.8 → 0.7 (-62.3%)
triagePct2025-03
0.9 → 1.8 (+107.8%)
phonePct2025-01
12.1 → 17.4 (+43.8%)
triagePct2024-12
0.9 → 1.3 (+42.2%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-12-07 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-12-07.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

6.59

Nurse FTE

2.15

Direct Patient Care FTE

1

Admin FTE

11

1 practices reporting · 100.0% coverage

Staff group mix

GP6.6 FTE · 32%
Nurse2.1 FTE · 10%
Direct Patient Care1.0 FTE · 5%
Admin11.0 FTE · 53%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP6.59 FTE · 11 headcount
Partner4.03 FTE (61%) · 8 hc
Training (ST/F)2.56 FTE (39%) · 3 hc
Nurses2.15 FTE · 3 headcount
Practice Nurse1.55 FTE (72%) · 2 hc
Advanced / Specialist0.60 FTE (28%) · 1 hc
Admin / Non-clinical11.00 FTE · 12 headcount
Management2.00 FTE (18%) · 2 hc
Reception / Admin7.47 FTE (68%) · 8 hc
Other1.53 FTE (14%) · 2 hc
Direct Patient Care1.00 FTE · 1 headcount
HCA / Nursing Assistant1.00 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304812GP · 2024-03: 6 FTEGP · 2024-04: 5 FTEGP · 2024-05: 5 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 6 FTEGP · 2024-09: 6 FTEGP · 2024-10: 6 FTEGP · 2024-11: 6 FTEGP · 2024-12: 6 FTEGP · 2025-01: 5 FTEGP · 2025-02: 5 FTEGP · 2025-03: 5 FTEGP · 2025-04: 5 FTEGP · 2025-05: 5 FTEGP · 2025-06: 5 FTEGP · 2025-07: 5 FTEGP · 2025-08: 7 FTEGP · 2025-09: 7 FTEGP · 2025-10: 7 FTEGP · 2025-11: 7 FTEGP · 2025-12: 7 FTEGP · 2026-01: 7 FTEGP · 2026-02: 7 FTEGP · 2026-03: 7 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 2 FTENurse · 2025-06: 2 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 11 FTEAdmin · 2024-04: 11 FTEAdmin · 2024-05: 10 FTEAdmin · 2024-06: 10 FTEAdmin · 2024-07: 10 FTEAdmin · 2024-08: 10 FTEAdmin · 2024-09: 10 FTEAdmin · 2024-10: 10 FTEAdmin · 2024-11: 10 FTEAdmin · 2024-12: 10 FTEAdmin · 2025-01: 10 FTEAdmin · 2025-02: 10 FTEAdmin · 2025-03: 10 FTEAdmin · 2025-04: 10 FTEAdmin · 2025-05: 11 FTEAdmin · 2025-06: 11 FTEAdmin · 2025-07: 11 FTEAdmin · 2025-08: 11 FTEAdmin · 2025-09: 11 FTEAdmin · 2025-10: 11 FTEAdmin · 2025-11: 11 FTEAdmin · 2025-12: 11 FTEAdmin · 2026-01: 11 FTEAdmin · 2026-02: 11 FTEAdmin · 2026-03: 11 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good72.4%
Phone easy-979140.0%
Website easy59.2%
100.0% coverage

Prescribing volume

1.49

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.