GP Practice

Pike View, Dr Malhotra & Partners

P82006

Compare to

Registered patients

10,978

NHS Digital list size

Items per patient

2.07

prescribing volume

GPPS overall good

1.0%

patient experience

Limited classification in NHS Digital return

1,066 appointments were recorded for August 2025 without an appointment mode (Face-to-Face / Phone / Video) or a wait-time band — every record falls into "Unknown" at source. The mode-mix, wait-distribution and same-day cards therefore cannot be displayed for this month.

This is a clinical-system template configuration at the practice (common with older TPP / EMIS setups that don't map appointment categories into the NHS Digital extract). The total volume above is accurate; only the breakdowns are unavailable.

Access KPIs · August 2025

Appts per 1K patients

97.1

all bookings (incl. triage)

Patient contacts per 1K

0.0

F2F + phone + video only

Source: NHS Digital appointments dataset (latest published month).

vs National average

KPIThis practiceNational avgΔ
Face-to-face %0.0%58.4%-58.4%
Telephone %0.0%21.9%-21.9%
Appts per 1K97.1479.7-382.6
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080275481Same-day % · 2023-07: 48.0%Same-day % · 2023-08: 43.5%Same-day % · 2023-09: 43.3%Same-day % · 2023-10: 46.6%Same-day % · 2023-12: 46.1%Same-day % · 2024-01: 50.6%Same-day % · 2024-02: 43.7%Same-day % · 2024-03: 42.7%Same-day % · 2024-04: 45.2%Same-day % · 2024-05: 48.5%Same-day % · 2024-06: 44.2%Same-day % · 2024-07: 43.2%Same-day % · 2024-08: 45.0%Same-day % · 2024-09: 43.2%Same-day % · 2024-11: 49.3%F2F % · 2023-07: 66.8%F2F % · 2023-08: 65.7%F2F % · 2023-09: 69.4%F2F % · 2023-10: 72.0%F2F % · 2023-12: 68.7%F2F % · 2024-01: 66.5%F2F % · 2024-02: 68.5%F2F % · 2024-03: 70.9%F2F % · 2024-04: 68.0%F2F % · 2024-05: 62.7%F2F % · 2024-06: 63.1%F2F % · 2024-07: 65.7%F2F % · 2024-08: 63.7%F2F % · 2024-09: 63.9%F2F % · 2024-11: 64.4%F2F % · 2024-12: 0.0%F2F % · 2025-01: 0.0%F2F % · 2025-02: 0.0%F2F % · 2025-03: 0.0%F2F % · 2025-04: 0.0%F2F % · 2025-05: 0.0%F2F % · 2025-06: 0.0%F2F % · 2025-07: 0.0%F2F % · 2025-08: 0.0%Phone % · 2023-07: 33.2%Phone % · 2023-08: 34.3%Phone % · 2023-09: 29.2%Phone % · 2023-10: 28.0%Phone % · 2023-12: 31.3%Phone % · 2024-01: 33.5%Phone % · 2024-02: 31.5%Phone % · 2024-03: 29.0%Phone % · 2024-04: 30.4%Phone % · 2024-05: 33.0%Phone % · 2024-06: 32.0%Phone % · 2024-07: 29.4%Phone % · 2024-08: 32.1%Phone % · 2024-09: 31.7%Phone % · 2024-11: 31.3%Phone % · 2024-12: 0.0%Phone % · 2025-01: 0.0%Phone % · 2025-02: 0.0%Phone % · 2025-03: 0.0%Phone % · 2025-04: 0.0%Phone % · 2025-05: 0.0%Phone % · 2025-06: 0.0%Phone % · 2025-07: 0.0%Phone % · 2025-08: 0.0%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-07: 21.0%Triage % · 2023-08: 20.4%Triage % · 2023-09: 17.7%Triage % · 2023-10: 18.4%Triage % · 2023-12: 19.4%Triage % · 2024-01: 20.6%Triage % · 2024-02: 12.7%Triage % · 2024-03: 12.6%Triage % · 2024-04: 14.5%Triage % · 2024-05: 17.3%Triage % · 2024-06: 13.7%Triage % · 2024-07: 14.5%Triage % · 2024-08: 16.1%Triage % · 2024-09: 14.1%Triage % · 2024-11: 18.8%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-085632,1623,7615,3602023-07: 4,195 appointments2023-08: 4,750 appointments2023-09: 4,301 appointments2023-10: 4,633 appointments2023-12: 3,686 appointments2024-01: 4,896 appointments2024-02: 4,426 appointments2024-03: 4,180 appointments2024-04: 4,325 appointments2024-05: 4,184 appointments2024-06: 3,782 appointments2024-07: 4,336 appointments2024-08: 3,707 appointments2024-09: 4,293 appointments2024-11: 4,423 appointments2024-12: 1,180 appointments2025-01: 1,049 appointments2025-02: 1,034 appointments2025-03: 1,055 appointments2025-04: 1,263 appointments2025-05: 1,027 appointments2025-06: 1,095 appointments2025-07: 1,120 appointments2025-08: 1,066 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-08511973434882023-07: 382.1 appts per 1,000 patients2023-08: 432.7 appts per 1,000 patients2023-09: 391.8 appts per 1,000 patients2023-10: 422 appts per 1,000 patients2023-12: 335.8 appts per 1,000 patients2024-01: 446 appts per 1,000 patients2024-02: 403.2 appts per 1,000 patients2024-03: 380.8 appts per 1,000 patients2024-04: 394 appts per 1,000 patients2024-05: 381.1 appts per 1,000 patients2024-06: 344.5 appts per 1,000 patients2024-07: 395 appts per 1,000 patients2024-08: 337.7 appts per 1,000 patients2024-09: 391.1 appts per 1,000 patients2024-11: 402.9 appts per 1,000 patients2024-12: 107.5 appts per 1,000 patients2025-01: 95.6 appts per 1,000 patients2025-02: 94.2 appts per 1,000 patients2025-03: 96.1 appts per 1,000 patients2025-04: 115 appts per 1,000 patients2025-05: 93.6 appts per 1,000 patients2025-06: 99.7 appts per 1,000 patients2025-07: 102 appts per 1,000 patients2025-08: 97.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 15 months

0%25%50%75%100%July 2023 · Same day: 48.0%July 2023 · 1 day: 4.9%July 2023 · 2–7 days: 16.9%July 2023 · 8–14 days: 15.3%July 2023 · 15–21 days: 7.2%July 2023 · 22–28 days: 3.8%July 2023 · > 28 days: 3.9%August 2023 · Same day: 43.5%August 2023 · 1 day: 4.9%August 2023 · 2–7 days: 19.7%August 2023 · 8–14 days: 19.1%August 2023 · 15–21 days: 5.7%August 2023 · 22–28 days: 3.7%August 2023 · > 28 days: 3.4%September 2023 · Same day: 43.3%September 2023 · 1 day: 4.4%September 2023 · 2–7 days: 19.8%September 2023 · 8–14 days: 17.3%September 2023 · 15–21 days: 6.7%September 2023 · 22–28 days: 5.2%September 2023 · > 28 days: 3.3%October 2023 · Same day: 46.6%October 2023 · 1 day: 5.1%October 2023 · 2–7 days: 18.0%October 2023 · 8–14 days: 14.7%October 2023 · 15–21 days: 4.4%October 2023 · 22–28 days: 4.2%October 2023 · > 28 days: 7.1%December 2023 · Same day: 46.1%December 2023 · 1 day: 6.2%December 2023 · 2–7 days: 16.8%December 2023 · 8–14 days: 16.0%December 2023 · 15–21 days: 5.6%December 2023 · 22–28 days: 4.0%December 2023 · > 28 days: 5.4%January 2024 · Same day: 50.6%January 2024 · 1 day: 5.9%January 2024 · 2–7 days: 18.8%January 2024 · 8–14 days: 11.8%January 2024 · 15–21 days: 4.6%January 2024 · 22–28 days: 2.9%January 2024 · > 28 days: 5.4%February 2024 · Same day: 43.7%February 2024 · 1 day: 7.7%February 2024 · 2–7 days: 22.5%February 2024 · 8–14 days: 14.2%February 2024 · 15–21 days: 4.9%February 2024 · 22–28 days: 3.8%February 2024 · > 28 days: 3.2%March 2024 · Same day: 42.7%March 2024 · 1 day: 6.6%March 2024 · 2–7 days: 18.9%March 2024 · 8–14 days: 16.4%March 2024 · 15–21 days: 9.1%March 2024 · 22–28 days: 3.4%March 2024 · > 28 days: 2.8%April 2024 · Same day: 45.2%April 2024 · 1 day: 5.7%April 2024 · 2–7 days: 17.6%April 2024 · 8–14 days: 15.6%April 2024 · 15–21 days: 8.9%April 2024 · 22–28 days: 3.8%April 2024 · > 28 days: 3.3%May 2024 · Same day: 48.5%May 2024 · 1 day: 6.0%May 2024 · 2–7 days: 17.8%May 2024 · 8–14 days: 14.3%May 2024 · 15–21 days: 7.1%May 2024 · 22–28 days: 3.2%May 2024 · > 28 days: 3.3%June 2024 · Same day: 44.2%June 2024 · 1 day: 5.0%June 2024 · 2–7 days: 15.1%June 2024 · 8–14 days: 17.5%June 2024 · 15–21 days: 9.3%June 2024 · 22–28 days: 4.0%June 2024 · > 28 days: 4.9%July 2024 · Same day: 43.2%July 2024 · 1 day: 5.2%July 2024 · 2–7 days: 11.8%July 2024 · 8–14 days: 18.8%July 2024 · 15–21 days: 12.2%July 2024 · 22–28 days: 5.1%July 2024 · > 28 days: 3.7%August 2024 · Same day: 45.0%August 2024 · 1 day: 5.2%August 2024 · 2–7 days: 12.2%August 2024 · 8–14 days: 19.8%August 2024 · 15–21 days: 9.0%August 2024 · 22–28 days: 5.0%August 2024 · > 28 days: 3.9%September 2024 · Same day: 43.2%September 2024 · 1 day: 4.2%September 2024 · 2–7 days: 12.5%September 2024 · 8–14 days: 21.1%September 2024 · 15–21 days: 12.0%September 2024 · 22–28 days: 3.4%September 2024 · > 28 days: 3.4%November 2024 · Same day: 49.3%November 2024 · 1 day: 5.0%November 2024 · 2–7 days: 8.9%November 2024 · 8–14 days: 11.0%November 2024 · 15–21 days: 11.9%November 2024 · 22–28 days: 7.3%November 2024 · > 28 days: 6.5%Jul '23Sep '23Dec '23Feb '24Apr '24Jun '24Aug '24Nov '24
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 15 months (max 24 on the public surface).

Demand pressure

LOWscore 0/100

No specific risk factors detected.

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.8%
Face-to-face %0%
Telephone %0%
Same-day %0%
Appts per 1K-0.8%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August 2025, the total number of appointments per thousand patients was 97.1, which is below the practice's trailing average. This is the most significant deviation observed this month.

February 2025 saw a sharp drop in triage percentage, falling to 0% from a trailing average of 12.9%. Similarly, the phone percentage dropped to 0% from 26.2% in the same month. These changes suggest a potential shift in workflow or recording policy.

To investigate these anomalies, review whether the sharp drop in triage and phone percentages in February 2025 aligns with any system changes or policy updates. Also, verify if the 100% drop in triage, phone, and DNA rates in December 2024 is due to a data recording issue.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-02
value 0 · avg 12.9 ± 6.2
phonePct2025-02
value 0 · avg 26.2 ± 11.8
f2fPct2025-02
value 0 · avg 54.8 ± 24.6
total2025-02
value 1034 · avg 3731.8 ± 1206.4
dnaRate2025-02
value 0 · avg 5.2 ± 2.5
triagePct2025-01
value 0 · avg 14.5 ± 5.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (5)

phonePct2024-12
31.3 → 0 (-100%)
triagePct2024-12
18.8 → 0 (-100%)
dnaRate2024-12
4.3 → 0 (-100%)
triagePct2024-11
14.1 → 18.8 (+32.9%)
triagePct2024-02
20.6 → 12.7 (-38.4%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

lowscore 33/100medium confidence
Last inspection: 2025-08-07 · 8 months ago
  • Current rating is outstanding, and the latest CQC assessment date is 2025-08-07 (8 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 3 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Patient experience (GPPS)

Overall good1.0%
Phone easy91.8%
Website easy20.0%
100.0% coverage

Prescribing volume

2.07

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.