GP Practice

Spring View Medical Centre

P82613

Compare to

Registered patients

5,178

NHS Digital list size

GP FTE

1.85

NHS Digital workforce

Patients per GP FTE

2,799

Items per patient

1.96

prescribing volume

GPPS overall good

72.3%

patient experience

Access KPIs · August 2025

Same-day %

33.7%

Month: August 2025

Appts per 1K patients

453

all bookings (incl. triage)

Patient contacts per 1K

440

F2F + phone + video only

28+ day backlog

1.6%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face66.6%
Telephone24.3%
Video / online6.2%
Triage0.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %33.7%43.0%-9.3%
Face-to-face %66.6%58.4%+8.2%
Telephone %24.3%21.9%+2.4%
Appts per 1K453.3479.7-26.4
Triage %0.5%8.7%-8.2%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080275482Same-day % · 2023-07: 38.9%Same-day % · 2023-08: 34.2%Same-day % · 2023-09: 34.3%Same-day % · 2023-10: 27.7%Same-day % · 2023-12: 40.0%Same-day % · 2024-01: 35.5%Same-day % · 2024-02: 39.1%Same-day % · 2024-03: 40.1%Same-day % · 2024-04: 41.3%Same-day % · 2024-05: 37.9%Same-day % · 2024-06: 36.4%Same-day % · 2024-07: 41.6%Same-day % · 2024-08: 42.1%Same-day % · 2024-09: 40.9%Same-day % · 2024-11: 36.4%Same-day % · 2024-12: 44.5%Same-day % · 2025-01: 41.6%Same-day % · 2025-02: 43.3%Same-day % · 2025-03: 47.1%Same-day % · 2025-04: 51.0%Same-day % · 2025-05: 31.2%Same-day % · 2025-06: 37.7%Same-day % · 2025-07: 34.9%Same-day % · 2025-08: 33.7%F2F % · 2023-07: 64.5%F2F % · 2023-08: 67.7%F2F % · 2023-09: 66.3%F2F % · 2023-10: 72.9%F2F % · 2023-12: 66.2%F2F % · 2024-01: 67.4%F2F % · 2024-02: 67.0%F2F % · 2024-03: 71.3%F2F % · 2024-04: 68.7%F2F % · 2024-05: 67.6%F2F % · 2024-06: 72.5%F2F % · 2024-07: 65.9%F2F % · 2024-08: 67.0%F2F % · 2024-09: 69.3%F2F % · 2024-11: 63.8%F2F % · 2024-12: 59.5%F2F % · 2025-01: 63.9%F2F % · 2025-02: 65.6%F2F % · 2025-03: 58.9%F2F % · 2025-04: 63.6%F2F % · 2025-05: 68.9%F2F % · 2025-06: 64.0%F2F % · 2025-07: 65.6%F2F % · 2025-08: 66.6%Phone % · 2023-07: 30.2%Phone % · 2023-08: 28.8%Phone % · 2023-09: 29.4%Phone % · 2023-10: 24.6%Phone % · 2023-12: 31.7%Phone % · 2024-01: 28.3%Phone % · 2024-02: 27.8%Phone % · 2024-03: 23.2%Phone % · 2024-04: 24.5%Phone % · 2024-05: 27.0%Phone % · 2024-06: 23.0%Phone % · 2024-07: 25.1%Phone % · 2024-08: 23.4%Phone % · 2024-09: 22.7%Phone % · 2024-11: 26.6%Phone % · 2024-12: 28.2%Phone % · 2025-01: 27.4%Phone % · 2025-02: 24.4%Phone % · 2025-03: 25.4%Phone % · 2025-04: 28.2%Phone % · 2025-05: 24.0%Phone % · 2025-06: 24.7%Phone % · 2025-07: 23.5%Phone % · 2025-08: 24.3%Video % · 2023-07: 4.4%Video % · 2023-08: 2.7%Video % · 2023-09: 0.7%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.2%Video % · 2024-03: 3.0%Video % · 2024-04: 4.4%Video % · 2024-05: 3.2%Video % · 2024-06: 2.8%Video % · 2024-07: 5.5%Video % · 2024-08: 6.2%Video % · 2024-09: 3.3%Video % · 2024-11: 3.6%Video % · 2024-12: 4.1%Video % · 2025-01: 2.7%Video % · 2025-02: 4.5%Video % · 2025-03: 10.1%Video % · 2025-04: 3.2%Video % · 2025-05: 4.5%Video % · 2025-06: 8.7%Video % · 2025-07: 8.5%Video % · 2025-08: 6.2%Triage % · 2023-07: 0.4%Triage % · 2023-08: 0.5%Triage % · 2023-09: 0.6%Triage % · 2023-10: 0.7%Triage % · 2023-12: 0.8%Triage % · 2024-01: 1.1%Triage % · 2024-02: 1.0%Triage % · 2024-03: 0.8%Triage % · 2024-04: 0.8%Triage % · 2024-05: 0.9%Triage % · 2024-06: 1.0%Triage % · 2024-07: 0.9%Triage % · 2024-08: 0.6%Triage % · 2024-09: 0.5%Triage % · 2024-11: 0.7%Triage % · 2024-12: 0.8%Triage % · 2025-01: 0.7%Triage % · 2025-02: 0.7%Triage % · 2025-03: 0.4%Triage % · 2025-04: 0.4%Triage % · 2025-05: 0.5%Triage % · 2025-06: 0.2%Triage % · 2025-07: 0.7%Triage % · 2025-08: 0.5%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-081,9432,3492,7563,1622023-07: 2,534 appointments2023-08: 2,585 appointments2023-09: 2,680 appointments2023-10: 3,044 appointments2023-12: 2,224 appointments2024-01: 2,524 appointments2024-02: 2,411 appointments2024-03: 2,263 appointments2024-04: 2,186 appointments2024-05: 2,441 appointments2024-06: 2,451 appointments2024-07: 2,526 appointments2024-08: 2,409 appointments2024-09: 2,241 appointments2024-11: 2,473 appointments2024-12: 2,454 appointments2025-01: 2,561 appointments2025-02: 2,255 appointments2025-03: 2,680 appointments2025-04: 2,061 appointments2025-05: 2,425 appointments2025-06: 2,483 appointments2025-07: 2,754 appointments2025-08: 2,347 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-083754545326112023-07: 489.4 appts per 1,000 patients2023-08: 499.2 appts per 1,000 patients2023-09: 517.6 appts per 1,000 patients2023-10: 587.9 appts per 1,000 patients2023-12: 429.5 appts per 1,000 patients2024-01: 487.4 appts per 1,000 patients2024-02: 465.6 appts per 1,000 patients2024-03: 437 appts per 1,000 patients2024-04: 422.2 appts per 1,000 patients2024-05: 471.4 appts per 1,000 patients2024-06: 473.3 appts per 1,000 patients2024-07: 487.8 appts per 1,000 patients2024-08: 465.2 appts per 1,000 patients2024-09: 432.8 appts per 1,000 patients2024-11: 477.6 appts per 1,000 patients2024-12: 473.9 appts per 1,000 patients2025-01: 494.6 appts per 1,000 patients2025-02: 435.5 appts per 1,000 patients2025-03: 517.6 appts per 1,000 patients2025-04: 398 appts per 1,000 patients2025-05: 468.3 appts per 1,000 patients2025-06: 479.5 appts per 1,000 patients2025-07: 531.9 appts per 1,000 patients2025-08: 453.3 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 38.9%July 2023 · 1 day: 7.1%July 2023 · 2–7 days: 19.3%July 2023 · 8–14 days: 25.2%July 2023 · 15–21 days: 6.9%July 2023 · 22–28 days: 2.1%July 2023 · > 28 days: 0.5%August 2023 · Same day: 34.2%August 2023 · 1 day: 7.9%August 2023 · 2–7 days: 17.9%August 2023 · 8–14 days: 30.2%August 2023 · 15–21 days: 7.7%August 2023 · 22–28 days: 1.4%August 2023 · > 28 days: 0.7%September 2023 · Same day: 34.3%September 2023 · 1 day: 10.0%September 2023 · 2–7 days: 20.4%September 2023 · 8–14 days: 20.4%September 2023 · 15–21 days: 11.3%September 2023 · 22–28 days: 2.7%September 2023 · > 28 days: 0.9%October 2023 · Same day: 27.7%October 2023 · 1 day: 8.8%October 2023 · 2–7 days: 17.7%October 2023 · 8–14 days: 12.5%October 2023 · 15–21 days: 8.3%October 2023 · 22–28 days: 13.0%October 2023 · > 28 days: 12.1%December 2023 · Same day: 40.0%December 2023 · 1 day: 9.8%December 2023 · 2–7 days: 15.2%December 2023 · 8–14 days: 25.1%December 2023 · 15–21 days: 5.8%December 2023 · 22–28 days: 3.4%December 2023 · > 28 days: 0.7%January 2024 · Same day: 35.5%January 2024 · 1 day: 10.8%January 2024 · 2–7 days: 21.0%January 2024 · 8–14 days: 24.3%January 2024 · 15–21 days: 5.9%January 2024 · 22–28 days: 1.1%January 2024 · > 28 days: 1.3%February 2024 · Same day: 39.1%February 2024 · 1 day: 8.0%February 2024 · 2–7 days: 16.8%February 2024 · 8–14 days: 24.9%February 2024 · 15–21 days: 6.9%February 2024 · 22–28 days: 2.8%February 2024 · > 28 days: 1.5%March 2024 · Same day: 40.1%March 2024 · 1 day: 7.8%March 2024 · 2–7 days: 22.7%March 2024 · 8–14 days: 23.1%March 2024 · 15–21 days: 3.4%March 2024 · 22–28 days: 1.6%March 2024 · > 28 days: 1.3%April 2024 · Same day: 41.3%April 2024 · 1 day: 7.1%April 2024 · 2–7 days: 26.0%April 2024 · 8–14 days: 19.1%April 2024 · 15–21 days: 2.9%April 2024 · 22–28 days: 1.6%April 2024 · > 28 days: 2.0%May 2024 · Same day: 37.9%May 2024 · 1 day: 8.0%May 2024 · 2–7 days: 24.0%May 2024 · 8–14 days: 23.5%May 2024 · 15–21 days: 3.9%May 2024 · 22–28 days: 1.1%May 2024 · > 28 days: 1.5%June 2024 · Same day: 36.4%June 2024 · 1 day: 7.8%June 2024 · 2–7 days: 23.3%June 2024 · 8–14 days: 24.2%June 2024 · 15–21 days: 5.7%June 2024 · 22–28 days: 1.9%June 2024 · > 28 days: 0.8%July 2024 · Same day: 41.6%July 2024 · 1 day: 9.2%July 2024 · 2–7 days: 27.3%July 2024 · 8–14 days: 15.8%July 2024 · 15–21 days: 2.9%July 2024 · 22–28 days: 2.1%July 2024 · > 28 days: 1.0%August 2024 · Same day: 42.1%August 2024 · 1 day: 7.3%August 2024 · 2–7 days: 22.7%August 2024 · 8–14 days: 19.5%August 2024 · 15–21 days: 5.6%August 2024 · 22–28 days: 1.8%August 2024 · > 28 days: 1.0%September 2024 · Same day: 40.9%September 2024 · 1 day: 6.0%September 2024 · 2–7 days: 19.5%September 2024 · 8–14 days: 23.3%September 2024 · 15–21 days: 4.9%September 2024 · 22–28 days: 3.7%September 2024 · > 28 days: 1.7%November 2024 · Same day: 36.4%November 2024 · 1 day: 8.1%November 2024 · 2–7 days: 19.1%November 2024 · 8–14 days: 22.3%November 2024 · 15–21 days: 8.4%November 2024 · 22–28 days: 4.4%November 2024 · > 28 days: 1.4%December 2024 · Same day: 44.5%December 2024 · 1 day: 8.5%December 2024 · 2–7 days: 21.8%December 2024 · 8–14 days: 18.2%December 2024 · 15–21 days: 4.8%December 2024 · 22–28 days: 1.7%December 2024 · > 28 days: 0.5%January 2025 · Same day: 41.6%January 2025 · 1 day: 9.1%January 2025 · 2–7 days: 25.9%January 2025 · 8–14 days: 15.2%January 2025 · 15–21 days: 4.6%January 2025 · 22–28 days: 1.7%January 2025 · > 28 days: 1.8%February 2025 · Same day: 43.3%February 2025 · 1 day: 8.9%February 2025 · 2–7 days: 25.5%February 2025 · 8–14 days: 17.4%February 2025 · 15–21 days: 2.2%February 2025 · 22–28 days: 1.6%February 2025 · > 28 days: 1.2%March 2025 · Same day: 47.1%March 2025 · 1 day: 7.6%March 2025 · 2–7 days: 27.0%March 2025 · 8–14 days: 14.2%March 2025 · 15–21 days: 2.0%March 2025 · 22–28 days: 1.2%March 2025 · > 28 days: 1.0%April 2025 · Same day: 51.0%April 2025 · 1 day: 9.0%April 2025 · 2–7 days: 19.0%April 2025 · 8–14 days: 14.1%April 2025 · 15–21 days: 2.9%April 2025 · 22–28 days: 2.3%April 2025 · > 28 days: 1.6%May 2025 · Same day: 31.2%May 2025 · 1 day: 9.0%May 2025 · 2–7 days: 24.4%May 2025 · 8–14 days: 23.0%May 2025 · 15–21 days: 5.6%May 2025 · 22–28 days: 2.6%May 2025 · > 28 days: 4.2%June 2025 · Same day: 37.7%June 2025 · 1 day: 7.3%June 2025 · 2–7 days: 26.6%June 2025 · 8–14 days: 19.1%June 2025 · 15–21 days: 3.9%June 2025 · 22–28 days: 2.5%June 2025 · > 28 days: 2.9%July 2025 · Same day: 34.9%July 2025 · 1 day: 7.5%July 2025 · 2–7 days: 28.0%July 2025 · 8–14 days: 22.5%July 2025 · 15–21 days: 3.9%July 2025 · 22–28 days: 1.6%July 2025 · > 28 days: 1.6%August 2025 · Same day: 33.7%August 2025 · 1 day: 9.8%August 2025 · 2–7 days: 26.5%August 2025 · 8–14 days: 19.5%August 2025 · 15–21 days: 5.2%August 2025 · 22–28 days: 3.9%August 2025 · > 28 days: 1.6%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 56/100
  • High demand (>400 appts/1K)
  • Elevated DNA rate (6.6%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.5%
Face-to-face %+1.8%
Telephone %-2.2%
Same-day %-7.9%
Appts per 1K+0.6%
Triage %+6.6%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments per 1,000 patients was 453.3, slightly above the practice's trailing average. The face-to-face percentage rose to 66.6%, which is a notable increase from previous months.

Several trends are worth noting. The triage percentage has been rising, with a significant increase of 185.5% in 2025-07. Conversely, the telephone percentage has been falling, with a 93.3% increase in video appointments in 2025-06. The same-day percentage has also decreased, dropping by 7.9% in 2025-08.

To investigate these trends, review the shift in triage and video appointments to understand if it aligns with any system changes or policy updates. Also, verify if the drop in same-day appointments correlates with any operational changes or patient feedback.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-07
value 2754 · avg 2418.3 ± 157
triagePct2025-06
value 0.2 · avg 0.7 ± 0.2
sameDayPct2025-05
value 31.2 · avg 42 ± 4
sameDayPct2025-04
value 51 · avg 41.1 ± 3
total2025-04
value 2061 · avg 2411.7 ± 142
triagePct2025-03
value 0.4 · avg 0.8 ± 0.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-07
0.2 → 0.7 (+185.5%)
videoPct2025-06
4.5 → 8.7 (+93.3%)
triagePct2025-06
0.5 → 0.2 (-46.7%)
videoPct2025-05
3.2 → 4.5 (+40.6%)
videoPct2025-04
10.1 → 3.2 (-68.3%)
videoPct2025-03
4.5 → 10.1 (+124.4%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

1.85

Nurse FTE

1.12

Direct Patient Care FTE

1.61

Admin FTE

6.93

1 practices reporting · 100.0% coverage

Staff group mix

GP1.9 FTE · 16%
Nurse1.1 FTE · 10%
Direct Patient Care1.6 FTE · 14%
Admin6.9 FTE · 60%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP1.85 FTE · 7 headcount
Salaried0.74 FTE (40%) · 3 hc
Locum1.11 FTE (60%) · 4 hc
Nurses1.12 FTE · 3 headcount
Practice Nurse0.69 FTE (62%) · 2 hc
Advanced / Specialist0.43 FTE (38%) · 1 hc
Admin / Non-clinical6.93 FTE · 9 headcount
Management1.00 FTE (14%) · 1 hc
Reception / Admin5.93 FTE (86%) · 8 hc
Direct Patient Care1.61 FTE · 5 headcount
Pharmacist0.09 FTE (6%) · 1 hc
Paramedic0.19 FTE (12%) · 1 hc
Physiotherapist0.20 FTE (12%) · 1 hc
Other1.13 FTE (70%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030358GP · 2024-03: 0 FTEGP · 2024-04: 0 FTEGP · 2024-05: 0 FTEGP · 2024-06: 0 FTEGP · 2024-07: 0 FTEGP · 2024-08: 0 FTEGP · 2024-09: 0 FTEGP · 2024-10: 1 FTEGP · 2024-11: 1 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 1 FTEGP · 2025-08: 1 FTEGP · 2025-09: 2 FTEGP · 2025-10: 2 FTEGP · 2025-11: 2 FTEGP · 2025-12: 2 FTEGP · 2026-01: 2 FTEGP · 2026-02: 2 FTEGP · 2026-03: 2 FTENurse · 2024-03: 0 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 2 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 5 FTEAdmin · 2024-04: 5 FTEAdmin · 2024-05: 6 FTEAdmin · 2024-06: 6 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 6 FTEAdmin · 2024-09: 6 FTEAdmin · 2024-10: 6 FTEAdmin · 2024-11: 6 FTEAdmin · 2024-12: 6 FTEAdmin · 2025-01: 6 FTEAdmin · 2025-02: 6 FTEAdmin · 2025-03: 6 FTEAdmin · 2025-04: 6 FTEAdmin · 2025-05: 6 FTEAdmin · 2025-06: 6 FTEAdmin · 2025-07: 6 FTEAdmin · 2025-08: 6 FTEAdmin · 2025-09: 6 FTEAdmin · 2025-10: 6 FTEAdmin · 2025-11: 6 FTEAdmin · 2025-12: 7 FTEAdmin · 2026-01: 7 FTEAdmin · 2026-02: 7 FTEAdmin · 2026-03: 7 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good72.3%
Phone easy30.1%
Website easy65.2%
100.0% coverage

Prescribing volume

1.96

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.