GP Practice

Angel Surgery

Y00057

Compare to

Registered patients

15,720

NHS Digital list size

GP FTE

3.49

NHS Digital workforce

Patients per GP FTE

4,504

Items per patient

0.72

prescribing volume

GPPS overall good

60.0%

patient experience

Access KPIs · August 2025

Same-day %

29.6%

Month: August 2025

Appts per 1K patients

224

all bookings (incl. triage)

Patient contacts per 1K

224

F2F + phone + video only

28+ day backlog

0.9%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face41.2%
Telephone41.4%
Video / online17.1%
Triage10.7%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %29.6%43.0%-13.4%
Face-to-face %41.2%58.4%-17.2%
Telephone %41.4%21.9%+19.5%
Appts per 1K224.2479.7-255.5
Triage %10.7%8.7%+2.0%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080234770Same-day % · 2023-08: 59.5%Same-day % · 2023-09: 63.2%Same-day % · 2023-10: 57.8%Same-day % · 2023-12: 40.6%Same-day % · 2024-01: 31.1%Same-day % · 2024-02: 24.6%Same-day % · 2024-03: 24.5%Same-day % · 2024-04: 25.2%Same-day % · 2024-05: 29.1%Same-day % · 2024-06: 28.6%Same-day % · 2024-07: 30.6%Same-day % · 2024-08: 27.3%Same-day % · 2024-09: 23.9%Same-day % · 2024-10: 28.5%Same-day % · 2024-11: 20.4%Same-day % · 2024-12: 20.7%Same-day % · 2025-01: 22.1%Same-day % · 2025-02: 24.2%Same-day % · 2025-03: 23.4%Same-day % · 2025-04: 21.9%Same-day % · 2025-05: 25.9%Same-day % · 2025-06: 26.2%Same-day % · 2025-07: 22.9%Same-day % · 2025-08: 29.6%F2F % · 2023-08: 36.8%F2F % · 2023-09: 40.8%F2F % · 2023-10: 35.4%F2F % · 2023-12: 38.9%F2F % · 2024-01: 42.4%F2F % · 2024-02: 43.0%F2F % · 2024-03: 40.7%F2F % · 2024-04: 39.9%F2F % · 2024-05: 41.0%F2F % · 2024-06: 44.3%F2F % · 2024-07: 44.1%F2F % · 2024-08: 44.7%F2F % · 2024-09: 44.9%F2F % · 2024-10: 51.2%F2F % · 2024-11: 45.8%F2F % · 2024-12: 42.7%F2F % · 2025-01: 44.6%F2F % · 2025-02: 44.0%F2F % · 2025-03: 43.2%F2F % · 2025-04: 44.2%F2F % · 2025-05: 44.8%F2F % · 2025-06: 43.9%F2F % · 2025-07: 42.9%F2F % · 2025-08: 41.2%Phone % · 2023-08: 27.9%Phone % · 2023-09: 25.7%Phone % · 2023-10: 28.3%Phone % · 2023-12: 36.4%Phone % · 2024-01: 35.1%Phone % · 2024-02: 38.1%Phone % · 2024-03: 38.9%Phone % · 2024-04: 44.2%Phone % · 2024-05: 45.3%Phone % · 2024-06: 42.4%Phone % · 2024-07: 44.3%Phone % · 2024-08: 40.5%Phone % · 2024-09: 42.6%Phone % · 2024-10: 37.9%Phone % · 2024-11: 41.4%Phone % · 2024-12: 41.9%Phone % · 2025-01: 39.2%Phone % · 2025-02: 38.9%Phone % · 2025-03: 39.4%Phone % · 2025-04: 40.3%Phone % · 2025-05: 37.6%Phone % · 2025-06: 38.1%Phone % · 2025-07: 44.2%Phone % · 2025-08: 41.4%Video % · 2023-08: 35.3%Video % · 2023-09: 33.5%Video % · 2023-10: 36.1%Video % · 2023-12: 24.8%Video % · 2024-01: 22.5%Video % · 2024-02: 18.9%Video % · 2024-03: 20.4%Video % · 2024-04: 15.8%Video % · 2024-05: 13.7%Video % · 2024-06: 13.3%Video % · 2024-07: 11.5%Video % · 2024-08: 14.8%Video % · 2024-09: 12.5%Video % · 2024-10: 10.9%Video % · 2024-11: 12.8%Video % · 2024-12: 15.4%Video % · 2025-01: 16.2%Video % · 2025-02: 17.0%Video % · 2025-03: 17.3%Video % · 2025-04: 15.5%Video % · 2025-05: 17.6%Video % · 2025-06: 17.7%Video % · 2025-07: 12.7%Video % · 2025-08: 17.1%Triage % · 2023-08: 37.4%Triage % · 2023-09: 35.4%Triage % · 2023-10: 38.4%Triage % · 2023-12: 19.8%Triage % · 2024-01: 18.0%Triage % · 2024-02: 14.5%Triage % · 2024-03: 16.0%Triage % · 2024-04: 12.0%Triage % · 2024-05: 9.2%Triage % · 2024-06: 8.3%Triage % · 2024-07: 8.0%Triage % · 2024-08: 9.2%Triage % · 2024-09: 6.7%Triage % · 2024-10: 6.5%Triage % · 2024-11: 6.5%Triage % · 2024-12: 9.0%Triage % · 2025-01: 10.0%Triage % · 2025-02: 11.5%Triage % · 2025-03: 12.0%Triage % · 2025-04: 10.4%Triage % · 2025-05: 11.1%Triage % · 2025-06: 11.8%Triage % · 2025-07: 7.4%Triage % · 2025-08: 10.7%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-083,2284,2475,2666,2852023-08: 4,946 appointments2023-09: 5,530 appointments2023-10: 5,989 appointments2023-12: 4,027 appointments2024-01: 4,415 appointments2024-02: 4,304 appointments2024-03: 4,138 appointments2024-04: 4,635 appointments2024-05: 4,392 appointments2024-06: 4,448 appointments2024-07: 4,736 appointments2024-08: 4,233 appointments2024-09: 4,502 appointments2024-10: 5,211 appointments2024-11: 4,274 appointments2024-12: 3,854 appointments2025-01: 4,567 appointments2025-02: 4,153 appointments2025-03: 3,971 appointments2025-04: 4,166 appointments2025-05: 3,733 appointments2025-06: 3,782 appointments2025-07: 4,406 appointments2025-08: 3,524 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-082052703354002023-08: 314.6 appts per 1,000 patients2023-09: 351.8 appts per 1,000 patients2023-10: 381 appts per 1,000 patients2023-12: 256.2 appts per 1,000 patients2024-01: 280.9 appts per 1,000 patients2024-02: 273.8 appts per 1,000 patients2024-03: 263.2 appts per 1,000 patients2024-04: 294.8 appts per 1,000 patients2024-05: 279.4 appts per 1,000 patients2024-06: 283 appts per 1,000 patients2024-07: 301.3 appts per 1,000 patients2024-08: 269.3 appts per 1,000 patients2024-09: 286.4 appts per 1,000 patients2024-10: 331.5 appts per 1,000 patients2024-11: 271.9 appts per 1,000 patients2024-12: 245.2 appts per 1,000 patients2025-01: 290.5 appts per 1,000 patients2025-02: 264.2 appts per 1,000 patients2025-03: 252.6 appts per 1,000 patients2025-04: 265 appts per 1,000 patients2025-05: 237.5 appts per 1,000 patients2025-06: 240.6 appts per 1,000 patients2025-07: 280.3 appts per 1,000 patients2025-08: 224.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 59.5%August 2023 · 1 day: 13.9%August 2023 · 2–7 days: 15.8%August 2023 · 8–14 days: 6.6%August 2023 · 15–21 days: 2.0%August 2023 · 22–28 days: 1.3%August 2023 · > 28 days: 0.9%September 2023 · Same day: 63.2%September 2023 · 1 day: 12.2%September 2023 · 2–7 days: 17.3%September 2023 · 8–14 days: 4.8%September 2023 · 15–21 days: 0.8%September 2023 · 22–28 days: 0.5%September 2023 · > 28 days: 1.2%October 2023 · Same day: 57.8%October 2023 · 1 day: 17.7%October 2023 · 2–7 days: 20.2%October 2023 · 8–14 days: 3.0%October 2023 · 15–21 days: 0.4%October 2023 · 22–28 days: 0.5%October 2023 · > 28 days: 0.4%December 2023 · Same day: 40.6%December 2023 · 1 day: 21.7%December 2023 · 2–7 days: 25.4%December 2023 · 8–14 days: 7.6%December 2023 · 15–21 days: 2.9%December 2023 · 22–28 days: 0.9%December 2023 · > 28 days: 0.9%January 2024 · Same day: 31.1%January 2024 · 1 day: 14.8%January 2024 · 2–7 days: 45.4%January 2024 · 8–14 days: 6.7%January 2024 · 15–21 days: 0.9%January 2024 · 22–28 days: 0.5%January 2024 · > 28 days: 0.6%February 2024 · Same day: 24.6%February 2024 · 1 day: 19.8%February 2024 · 2–7 days: 47.7%February 2024 · 8–14 days: 5.8%February 2024 · 15–21 days: 0.8%February 2024 · 22–28 days: 0.9%February 2024 · > 28 days: 0.3%March 2024 · Same day: 24.5%March 2024 · 1 day: 21.6%March 2024 · 2–7 days: 46.2%March 2024 · 8–14 days: 5.8%March 2024 · 15–21 days: 0.6%March 2024 · 22–28 days: 0.8%March 2024 · > 28 days: 0.5%April 2024 · Same day: 25.2%April 2024 · 1 day: 18.1%April 2024 · 2–7 days: 50.1%April 2024 · 8–14 days: 4.9%April 2024 · 15–21 days: 0.3%April 2024 · 22–28 days: 0.8%April 2024 · > 28 days: 0.7%May 2024 · Same day: 29.1%May 2024 · 1 day: 21.7%May 2024 · 2–7 days: 36.8%May 2024 · 8–14 days: 6.4%May 2024 · 15–21 days: 3.3%May 2024 · 22–28 days: 1.6%May 2024 · > 28 days: 1.1%June 2024 · Same day: 28.6%June 2024 · 1 day: 16.1%June 2024 · 2–7 days: 38.1%June 2024 · 8–14 days: 8.3%June 2024 · 15–21 days: 2.8%June 2024 · 22–28 days: 2.7%June 2024 · > 28 days: 3.5%July 2024 · Same day: 30.6%July 2024 · 1 day: 19.4%July 2024 · 2–7 days: 35.2%July 2024 · 8–14 days: 8.8%July 2024 · 15–21 days: 3.7%July 2024 · 22–28 days: 1.4%July 2024 · > 28 days: 0.9%August 2024 · Same day: 27.3%August 2024 · 1 day: 16.2%August 2024 · 2–7 days: 42.2%August 2024 · 8–14 days: 10.2%August 2024 · 15–21 days: 1.7%August 2024 · 22–28 days: 1.3%August 2024 · > 28 days: 1.1%September 2024 · Same day: 23.9%September 2024 · 1 day: 15.7%September 2024 · 2–7 days: 48.1%September 2024 · 8–14 days: 9.6%September 2024 · 15–21 days: 1.2%September 2024 · 22–28 days: 0.7%September 2024 · > 28 days: 0.8%October 2024 · Same day: 28.5%October 2024 · 1 day: 13.2%October 2024 · 2–7 days: 45.7%October 2024 · 8–14 days: 8.3%October 2024 · 15–21 days: 2.1%October 2024 · 22–28 days: 1.1%October 2024 · > 28 days: 1.1%November 2024 · Same day: 20.4%November 2024 · 1 day: 14.2%November 2024 · 2–7 days: 50.0%November 2024 · 8–14 days: 10.5%November 2024 · 15–21 days: 2.5%November 2024 · 22–28 days: 1.4%November 2024 · > 28 days: 0.9%December 2024 · Same day: 20.7%December 2024 · 1 day: 11.4%December 2024 · 2–7 days: 48.7%December 2024 · 8–14 days: 14.7%December 2024 · 15–21 days: 2.3%December 2024 · 22–28 days: 1.6%December 2024 · > 28 days: 0.5%January 2025 · Same day: 22.1%January 2025 · 1 day: 10.9%January 2025 · 2–7 days: 54.8%January 2025 · 8–14 days: 8.9%January 2025 · 15–21 days: 2.3%January 2025 · 22–28 days: 0.9%January 2025 · > 28 days: 0.2%February 2025 · Same day: 24.2%February 2025 · 1 day: 9.0%February 2025 · 2–7 days: 53.9%February 2025 · 8–14 days: 10.7%February 2025 · 15–21 days: 1.1%February 2025 · 22–28 days: 0.8%February 2025 · > 28 days: 0.3%March 2025 · Same day: 23.4%March 2025 · 1 day: 9.4%March 2025 · 2–7 days: 56.8%March 2025 · 8–14 days: 9.2%March 2025 · 15–21 days: 0.5%March 2025 · 22–28 days: 0.6%March 2025 · > 28 days: 0.2%April 2025 · Same day: 21.9%April 2025 · 1 day: 8.5%April 2025 · 2–7 days: 46.9%April 2025 · 8–14 days: 17.5%April 2025 · 15–21 days: 2.9%April 2025 · 22–28 days: 1.6%April 2025 · > 28 days: 0.8%May 2025 · Same day: 25.9%May 2025 · 1 day: 10.2%May 2025 · 2–7 days: 46.3%May 2025 · 8–14 days: 11.8%May 2025 · 15–21 days: 4.0%May 2025 · 22–28 days: 1.6%May 2025 · > 28 days: 0.3%June 2025 · Same day: 26.2%June 2025 · 1 day: 7.1%June 2025 · 2–7 days: 35.8%June 2025 · 8–14 days: 25.0%June 2025 · 15–21 days: 4.3%June 2025 · 22–28 days: 1.2%June 2025 · > 28 days: 0.4%July 2025 · Same day: 22.9%July 2025 · 1 day: 9.4%July 2025 · 2–7 days: 40.6%July 2025 · 8–14 days: 22.1%July 2025 · 15–21 days: 3.8%July 2025 · 22–28 days: 0.7%July 2025 · > 28 days: 0.4%August 2025 · Same day: 29.6%August 2025 · 1 day: 9.1%August 2025 · 2–7 days: 42.4%August 2025 · 8–14 days: 14.8%August 2025 · 15–21 days: 1.9%August 2025 · 22–28 days: 1.3%August 2025 · > 28 days: 0.9%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 50/100
  • High DNA rate (8.6%)
  • Low same-day access (26.2%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.1%
Face-to-face %-1%
Telephone %+1.6%
Same-day %+3.9%
Appts per 1K-1.1%
Triage %-4.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August 2025, the practice saw a notable increase in same-day appointments, with 29.6% of appointments being same-day, which is significantly higher than the trailing average of 24%. This suggests a potential shift in patient demand or practice policy towards more immediate consultations.

Several trends indicate possible workflow changes. The percentage of phone consultations rose by 3.9% month-on-month, while the triage percentage saw a significant increase of 45.1%. These shifts may reflect changes in how appointments are being managed or recorded.

To investigate these trends, the practice manager should review the phone-mix shift in February 2025 to see if it aligns with any system changes. Additionally, verifying whether the dip in face-to-face appointments in July 2025 is due to a recording artefact or a genuine change in patient preference would be prudent.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-08
value 29.6 · avg 24 ± 2.5
phonePct2025-07
value 44.2 · avg 40.2 ± 2
dnaRate2025-05
value 7.5 · avg 9 ± 0.7
f2fPct2024-10
value 51.2 · avg 41.7 ± 2.7
phonePct2024-05
value 45.3 · avg 33.5 ± 5.1
phonePct2024-04
value 44.2 · avg 33.1 ± 4.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
12.7 → 17.1 (+34.6%)
triagePct2025-08
7.4 → 10.7 (+45.1%)
triagePct2025-07
11.8 → 7.4 (-37.9%)
triagePct2024-12
6.5 → 9 (+39.8%)
videoPct2023-12
36.1 → 24.8 (-31.3%)
triagePct2023-12
38.4 → 19.8 (-48.4%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2022-06-29 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2022-06-29.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

3.49

Nurse FTE

1.15

Direct Patient Care FTE

1

Admin FTE

13.19

1 practices reporting · 100.0% coverage

Staff group mix

GP3.5 FTE · 19%
Nurse1.1 FTE · 6%
Direct Patient Care1.0 FTE · 5%
Admin13.2 FTE · 70%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.50 FTE · 4 headcount
Partner2.14 FTE (61%) · 2 hc
Salaried1.36 FTE (39%) · 2 hc
Nurses1.15 FTE · 2 headcount
Practice Nurse0.72 FTE (63%) · 1 hc
Advanced / Specialist0.43 FTE (37%) · 1 hc
Admin / Non-clinical13.19 FTE · 21 headcount
Management0.56 FTE (4%) · 1 hc
Reception / Admin11.20 FTE (85%) · 18 hc
Other1.43 FTE (11%) · 2 hc
Direct Patient Care1.00 FTE · 1 headcount
Pharmacist1.00 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03051015GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 11 FTEAdmin · 2024-04: 11 FTEAdmin · 2024-05: 11 FTEAdmin · 2024-06: 11 FTEAdmin · 2024-07: 11 FTEAdmin · 2024-08: 11 FTEAdmin · 2024-09: 11 FTEAdmin · 2024-10: 11 FTEAdmin · 2024-11: 11 FTEAdmin · 2024-12: 11 FTEAdmin · 2025-01: 13 FTEAdmin · 2025-02: 13 FTEAdmin · 2025-03: 13 FTEAdmin · 2025-04: 13 FTEAdmin · 2025-05: 13 FTEAdmin · 2025-06: 13 FTEAdmin · 2025-07: 13 FTEAdmin · 2025-08: 13 FTEAdmin · 2025-09: 13 FTEAdmin · 2025-10: 13 FTEAdmin · 2025-11: 13 FTEAdmin · 2025-12: 13 FTEAdmin · 2026-01: 13 FTEAdmin · 2026-02: 13 FTEAdmin · 2026-03: 13 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good60.0%
Phone easy35.7%
Website easy46.1%
100.0% coverage

Prescribing volume

0.72

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.