GP Practice

Trowbridge Practice

Y00403

Compare to

Registered patients

7,790

NHS Digital list size

GP FTE

3.05

NHS Digital workforce

Patients per GP FTE

2,554

Items per patient

0.72

prescribing volume

GPPS overall good

61.2%

patient experience

Access KPIs · August 2025

Same-day %

66.9%

Month: August 2025

Appts per 1K patients

349

all bookings (incl. triage)

Patient contacts per 1K

345

F2F + phone + video only

28+ day backlog

4.4%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face34.1%
Telephone29.0%
Video / online35.8%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %66.9%43.0%+23.9%
Face-to-face %34.1%58.4%-24.3%
Telephone %29.0%21.9%+7.1%
Appts per 1K349.3479.7-130.4
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080275380Same-day % · 2023-07: 69.5%Same-day % · 2023-08: 66.9%Same-day % · 2023-09: 67.9%Same-day % · 2023-10: 59.8%Same-day % · 2023-12: 59.8%Same-day % · 2024-01: 61.8%Same-day % · 2024-02: 63.0%Same-day % · 2024-03: 66.1%Same-day % · 2024-04: 71.0%Same-day % · 2024-05: 67.7%Same-day % · 2024-06: 61.5%Same-day % · 2024-07: 55.4%Same-day % · 2024-08: 59.0%Same-day % · 2024-09: 58.3%Same-day % · 2024-11: 55.5%Same-day % · 2024-12: 62.0%Same-day % · 2025-01: 59.8%Same-day % · 2025-02: 62.1%Same-day % · 2025-03: 62.0%Same-day % · 2025-04: 65.4%Same-day % · 2025-05: 63.2%Same-day % · 2025-06: 59.4%Same-day % · 2025-07: 62.6%Same-day % · 2025-08: 66.9%F2F % · 2023-07: 40.6%F2F % · 2023-08: 48.8%F2F % · 2023-09: 47.8%F2F % · 2023-10: 54.7%F2F % · 2023-12: 51.0%F2F % · 2024-01: 48.0%F2F % · 2024-02: 47.5%F2F % · 2024-03: 42.8%F2F % · 2024-04: 48.5%F2F % · 2024-05: 45.8%F2F % · 2024-06: 48.6%F2F % · 2024-07: 46.7%F2F % · 2024-08: 51.5%F2F % · 2024-09: 51.7%F2F % · 2024-11: 64.4%F2F % · 2024-12: 56.9%F2F % · 2025-01: 50.1%F2F % · 2025-02: 49.2%F2F % · 2025-03: 48.0%F2F % · 2025-04: 49.5%F2F % · 2025-05: 38.0%F2F % · 2025-06: 37.7%F2F % · 2025-07: 34.6%F2F % · 2025-08: 34.1%Phone % · 2023-07: 23.9%Phone % · 2023-08: 17.8%Phone % · 2023-09: 19.2%Phone % · 2023-10: 32.5%Phone % · 2023-12: 45.3%Phone % · 2024-01: 48.7%Phone % · 2024-02: 49.4%Phone % · 2024-03: 53.9%Phone % · 2024-04: 49.6%Phone % · 2024-05: 52.3%Phone % · 2024-06: 40.6%Phone % · 2024-07: 38.7%Phone % · 2024-08: 29.5%Phone % · 2024-09: 26.6%Phone % · 2024-11: 30.8%Phone % · 2024-12: 29.9%Phone % · 2025-01: 28.3%Phone % · 2025-02: 31.2%Phone % · 2025-03: 34.9%Phone % · 2025-04: 31.4%Phone % · 2025-05: 32.8%Phone % · 2025-06: 28.4%Phone % · 2025-07: 27.6%Phone % · 2025-08: 29.0%Video % · 2023-07: 26.4%Video % · 2023-08: 25.3%Video % · 2023-09: 26.4%Video % · 2023-10: 10.3%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 8.6%Video % · 2024-07: 13.6%Video % · 2024-08: 18.6%Video % · 2024-09: 21.1%Video % · 2024-11: 4.0%Video % · 2024-12: 10.6%Video % · 2025-01: 20.8%Video % · 2025-02: 18.8%Video % · 2025-03: 16.3%Video % · 2025-04: 18.9%Video % · 2025-05: 29.1%Video % · 2025-06: 33.4%Video % · 2025-07: 37.0%Video % · 2025-08: 35.8%Triage % · 2023-07: 6.0%Triage % · 2023-08: 6.5%Triage % · 2023-09: 4.8%Triage % · 2023-10: 7.1%Triage % · 2023-12: 10.7%Triage % · 2024-01: 8.1%Triage % · 2024-02: 13.7%Triage % · 2024-03: 9.2%Triage % · 2024-04: 11.4%Triage % · 2024-05: 8.6%Triage % · 2024-06: 9.9%Triage % · 2024-07: 9.9%Triage % · 2024-08: 9.0%Triage % · 2024-09: 0.2%Triage % · 2024-11: 0.3%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.6%Triage % · 2025-02: 0.4%Triage % · 2025-03: 0.1%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.4%Triage % · 2025-07: 0.2%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-082,3182,8503,3813,9132023-07: 3,759 appointments2023-08: 2,776 appointments2023-09: 3,470 appointments2023-10: 3,527 appointments2023-12: 2,472 appointments2024-01: 3,341 appointments2024-02: 2,749 appointments2024-03: 2,889 appointments2024-04: 2,524 appointments2024-05: 2,970 appointments2024-06: 3,093 appointments2024-07: 3,338 appointments2024-08: 3,053 appointments2024-09: 3,608 appointments2024-11: 3,214 appointments2024-12: 2,870 appointments2025-01: 3,501 appointments2025-02: 2,976 appointments2025-03: 3,154 appointments2025-04: 2,797 appointments2025-05: 2,726 appointments2025-06: 2,733 appointments2025-07: 3,445 appointments2025-08: 2,721 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-082973664345022023-07: 482.5 appts per 1,000 patients2023-08: 356.4 appts per 1,000 patients2023-09: 445.4 appts per 1,000 patients2023-10: 452.8 appts per 1,000 patients2023-12: 317.3 appts per 1,000 patients2024-01: 428.9 appts per 1,000 patients2024-02: 352.9 appts per 1,000 patients2024-03: 370.9 appts per 1,000 patients2024-04: 324 appts per 1,000 patients2024-05: 381.3 appts per 1,000 patients2024-06: 397 appts per 1,000 patients2024-07: 428.5 appts per 1,000 patients2024-08: 391.9 appts per 1,000 patients2024-09: 463.2 appts per 1,000 patients2024-11: 412.6 appts per 1,000 patients2024-12: 368.4 appts per 1,000 patients2025-01: 449.4 appts per 1,000 patients2025-02: 382 appts per 1,000 patients2025-03: 404.9 appts per 1,000 patients2025-04: 359.1 appts per 1,000 patients2025-05: 349.9 appts per 1,000 patients2025-06: 350.8 appts per 1,000 patients2025-07: 442.2 appts per 1,000 patients2025-08: 349.3 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 69.5%July 2023 · 1 day: 6.7%July 2023 · 2–7 days: 15.6%July 2023 · 8–14 days: 5.7%July 2023 · 15–21 days: 1.8%July 2023 · 22–28 days: 0.5%July 2023 · > 28 days: 0.3%August 2023 · Same day: 66.9%August 2023 · 1 day: 6.9%August 2023 · 2–7 days: 17.3%August 2023 · 8–14 days: 5.0%August 2023 · 15–21 days: 1.7%August 2023 · 22–28 days: 1.4%August 2023 · > 28 days: 0.8%September 2023 · Same day: 67.9%September 2023 · 1 day: 6.6%September 2023 · 2–7 days: 15.3%September 2023 · 8–14 days: 6.1%September 2023 · 15–21 days: 2.1%September 2023 · 22–28 days: 1.5%September 2023 · > 28 days: 0.6%October 2023 · Same day: 59.8%October 2023 · 1 day: 7.2%October 2023 · 2–7 days: 19.3%October 2023 · 8–14 days: 9.0%October 2023 · 15–21 days: 3.3%October 2023 · 22–28 days: 0.9%October 2023 · > 28 days: 0.6%December 2023 · Same day: 59.8%December 2023 · 1 day: 10.6%December 2023 · 2–7 days: 22.0%December 2023 · 8–14 days: 5.1%December 2023 · 15–21 days: 1.5%December 2023 · 22–28 days: 0.3%December 2023 · > 28 days: 0.7%January 2024 · Same day: 61.8%January 2024 · 1 day: 8.9%January 2024 · 2–7 days: 21.2%January 2024 · 8–14 days: 5.4%January 2024 · 15–21 days: 2.0%January 2024 · 22–28 days: 0.5%January 2024 · > 28 days: 0.1%February 2024 · Same day: 63.0%February 2024 · 1 day: 8.4%February 2024 · 2–7 days: 20.3%February 2024 · 8–14 days: 6.1%February 2024 · 15–21 days: 1.2%February 2024 · 22–28 days: 0.6%February 2024 · > 28 days: 0.3%March 2024 · Same day: 66.1%March 2024 · 1 day: 5.3%March 2024 · 2–7 days: 20.4%March 2024 · 8–14 days: 5.5%March 2024 · 15–21 days: 2.1%March 2024 · 22–28 days: 0.4%March 2024 · > 28 days: 0.3%April 2024 · Same day: 71.0%April 2024 · 1 day: 5.2%April 2024 · 2–7 days: 15.5%April 2024 · 8–14 days: 5.3%April 2024 · 15–21 days: 2.0%April 2024 · 22–28 days: 0.8%April 2024 · > 28 days: 0.3%May 2024 · Same day: 67.7%May 2024 · 1 day: 7.5%May 2024 · 2–7 days: 16.7%May 2024 · 8–14 days: 5.9%May 2024 · 15–21 days: 1.4%May 2024 · 22–28 days: 0.7%May 2024 · > 28 days: 0.1%June 2024 · Same day: 61.5%June 2024 · 1 day: 9.8%June 2024 · 2–7 days: 19.3%June 2024 · 8–14 days: 6.8%June 2024 · 15–21 days: 1.9%June 2024 · 22–28 days: 0.5%June 2024 · > 28 days: 0.3%July 2024 · Same day: 55.4%July 2024 · 1 day: 14.5%July 2024 · 2–7 days: 18.2%July 2024 · 8–14 days: 7.0%July 2024 · 15–21 days: 2.2%July 2024 · 22–28 days: 1.0%July 2024 · > 28 days: 1.7%August 2024 · Same day: 59.0%August 2024 · 1 day: 12.8%August 2024 · 2–7 days: 14.9%August 2024 · 8–14 days: 5.9%August 2024 · 15–21 days: 3.2%August 2024 · 22–28 days: 2.0%August 2024 · > 28 days: 2.3%September 2024 · Same day: 58.3%September 2024 · 1 day: 12.0%September 2024 · 2–7 days: 21.2%September 2024 · 8–14 days: 6.3%September 2024 · 15–21 days: 1.4%September 2024 · 22–28 days: 0.8%September 2024 · > 28 days: 0.1%November 2024 · Same day: 55.5%November 2024 · 1 day: 12.0%November 2024 · 2–7 days: 21.3%November 2024 · 8–14 days: 7.0%November 2024 · 15–21 days: 2.1%November 2024 · 22–28 days: 0.9%November 2024 · > 28 days: 1.2%December 2024 · Same day: 62.0%December 2024 · 1 day: 12.5%December 2024 · 2–7 days: 19.8%December 2024 · 8–14 days: 1.8%December 2024 · 15–21 days: 0.4%December 2024 · 22–28 days: 0.1%December 2024 · > 28 days: 3.4%January 2025 · Same day: 59.8%January 2025 · 1 day: 12.1%January 2025 · 2–7 days: 18.9%January 2025 · 8–14 days: 4.8%January 2025 · 15–21 days: 1.7%January 2025 · 22–28 days: 0.8%January 2025 · > 28 days: 1.9%February 2025 · Same day: 62.1%February 2025 · 1 day: 11.6%February 2025 · 2–7 days: 20.3%February 2025 · 8–14 days: 3.9%February 2025 · 15–21 days: 1.3%February 2025 · 22–28 days: 0.4%February 2025 · > 28 days: 0.4%March 2025 · Same day: 62.0%March 2025 · 1 day: 9.5%March 2025 · 2–7 days: 21.6%March 2025 · 8–14 days: 4.4%March 2025 · 15–21 days: 0.9%March 2025 · 22–28 days: 1.3%March 2025 · > 28 days: 0.2%April 2025 · Same day: 65.4%April 2025 · 1 day: 8.9%April 2025 · 2–7 days: 20.1%April 2025 · 8–14 days: 4.9%April 2025 · 15–21 days: 0.5%April 2025 · 22–28 days: 0.1%April 2025 · > 28 days: 0.2%May 2025 · Same day: 63.2%May 2025 · 1 day: 9.5%May 2025 · 2–7 days: 12.5%May 2025 · 8–14 days: 7.0%May 2025 · 15–21 days: 4.7%May 2025 · 22–28 days: 1.8%May 2025 · > 28 days: 1.4%June 2025 · Same day: 59.4%June 2025 · 1 day: 6.5%June 2025 · 2–7 days: 14.2%June 2025 · 8–14 days: 8.7%June 2025 · 15–21 days: 4.2%June 2025 · 22–28 days: 3.5%June 2025 · > 28 days: 3.4%July 2025 · Same day: 62.6%July 2025 · 1 day: 5.3%July 2025 · 2–7 days: 21.4%July 2025 · 8–14 days: 6.1%July 2025 · 15–21 days: 1.6%July 2025 · 22–28 days: 1.0%July 2025 · > 28 days: 2.1%August 2025 · Same day: 66.9%August 2025 · 1 day: 4.6%August 2025 · 2–7 days: 17.1%August 2025 · 8–14 days: 5.8%August 2025 · 15–21 days: 0.9%August 2025 · 22–28 days: 0.3%August 2025 · > 28 days: 4.4%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 33/100
  • Moderate demand
  • Elevated DNA rate (5.3%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.2%
Face-to-face %-8.1%
Telephone %-4.2%
Same-day %+0.6%
Appts per 1K-0.2%
Triage %+19.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage was 34.1%, which is 15.3% below the practice's trailing average. This is the most significant deviation from the average this month.

Several trends and step changes are worth noting. The DNA rate has increased by 3.2% over the past months, while the face-to-face percentage has decreased by 8.1%. The triage percentage has also seen a significant increase of 19.1% this month.

To investigate these changes, review whether the recent dip in face-to-face appointments aligns with any changes in patient preferences or operational adjustments. Also, verify if the increase in DNA rate is due to any specific factors or if it is a broader trend.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-08
value 66.9 · avg 60.4 ± 2.9
f2fPct2025-07
value 34.6 · avg 49.4 ± 6.9
f2fPct2025-06
value 37.7 · avg 50 ± 6.1
f2fPct2025-05
value 38 · avg 50.9 ± 4.9
dnaRate2025-04
value 3.7 · avg 7.4 ± 1.8
triagePct2024-12
value 0 · avg 8.2 ± 3.9
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-08
0.2 → 0 (-100%)
triagePct2025-07
0.4 → 0.2 (-47.1%)
videoPct2025-05
18.9 → 29.1 (+54%)
triagePct2025-04
0.1 → 0 (-100%)
dnaRate2025-04
5.4 → 3.7 (-31.5%)
triagePct2025-03
0.4 → 0.1 (-82.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

3.05

Nurse FTE

1

Direct Patient Care FTE

3.24

Admin FTE

9.93

1 practices reporting · 100.0% coverage

Staff group mix

GP3.0 FTE · 18%
Nurse1.0 FTE · 6%
Direct Patient Care3.2 FTE · 19%
Admin9.9 FTE · 58%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.05 FTE · 5 headcount
Salaried3.05 FTE (100%) · 5 hc
Nurses1.00 FTE · 2 headcount
Practice Nurse1.00 FTE (100%) · 2 hc
Admin / Non-clinical9.93 FTE · 11 headcount
Management2.65 FTE (27%) · 3 hc
Reception / Admin6.28 FTE (63%) · 7 hc
Other1.00 FTE (10%) · 1 hc
Direct Patient Care3.24 FTE · 5 headcount
Pharmacist2.60 FTE (80%) · 3 hc
HCA / Nursing Assistant0.64 FTE (20%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304711GP · 2024-03: 4 FTEGP · 2024-04: 4 FTEGP · 2024-05: 4 FTEGP · 2024-06: 4 FTEGP · 2024-07: 4 FTEGP · 2024-08: 4 FTEGP · 2024-09: 4 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 4 FTEGP · 2025-03: 4 FTEGP · 2025-04: 4 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 3 FTEDPC · 2026-02: 3 FTEDPC · 2026-03: 3 FTEAdmin · 2024-03: 7 FTEAdmin · 2024-04: 7 FTEAdmin · 2024-05: 7 FTEAdmin · 2024-06: 9 FTEAdmin · 2024-07: 9 FTEAdmin · 2024-08: 9 FTEAdmin · 2024-09: 9 FTEAdmin · 2024-10: 9 FTEAdmin · 2024-11: 9 FTEAdmin · 2024-12: 9 FTEAdmin · 2025-01: 9 FTEAdmin · 2025-02: 9 FTEAdmin · 2025-03: 9 FTEAdmin · 2025-04: 9 FTEAdmin · 2025-05: 9 FTEAdmin · 2025-06: 10 FTEAdmin · 2025-07: 10 FTEAdmin · 2025-08: 10 FTEAdmin · 2025-09: 10 FTEAdmin · 2025-10: 10 FTEAdmin · 2025-11: 10 FTEAdmin · 2025-12: 10 FTEAdmin · 2026-01: 10 FTEAdmin · 2026-02: 10 FTEAdmin · 2026-03: 10 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good61.2%
Phone easy26.8%
Website easy54.1%
100.0% coverage

Prescribing volume

0.72

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.