GP Practice

Camden Health Improvement Practice

Y02674

Compare to

Registered patients

526

NHS Digital list size

GP FTE

1.7

NHS Digital workforce

Patients per GP FTE

309

Items per patient

3.34

prescribing volume

GPPS overall good

92.3%

patient experience

Access KPIs · August 2025

Same-day %

42.1%

Month: August 2025

Appts per 1K patients

1,620

all bookings (incl. triage)

Patient contacts per 1K

1,346

F2F + phone + video only

28+ day backlog

1.3%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face58.8%
Telephone24.3%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %42.1%43.0%-0.9%
Face-to-face %58.8%58.4%+0.4%
Telephone %24.3%21.9%+2.4%
Appts per 1K1619.8479.7+1140.1
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-092025-080316292Same-day % · 2023-08: 48.3%Same-day % · 2023-09: 49.5%Same-day % · 2023-10: 53.6%Same-day % · 2023-12: 41.7%Same-day % · 2024-01: 43.1%Same-day % · 2024-02: 50.7%Same-day % · 2024-03: 41.1%Same-day % · 2024-04: 45.5%Same-day % · 2024-05: 44.3%Same-day % · 2024-06: 37.5%Same-day % · 2024-07: 45.4%Same-day % · 2024-08: 45.6%Same-day % · 2024-09: 45.1%Same-day % · 2024-10: 42.8%Same-day % · 2024-11: 47.6%Same-day % · 2024-12: 45.9%Same-day % · 2025-01: 45.6%Same-day % · 2025-02: 43.0%Same-day % · 2025-03: 39.9%Same-day % · 2025-04: 46.1%Same-day % · 2025-05: 54.0%Same-day % · 2025-06: 45.1%Same-day % · 2025-07: 38.7%Same-day % · 2025-08: 42.1%F2F % · 2023-08: 82.5%F2F % · 2023-09: 78.1%F2F % · 2023-10: 80.3%F2F % · 2023-12: 60.3%F2F % · 2024-01: 56.7%F2F % · 2024-02: 59.2%F2F % · 2024-03: 65.9%F2F % · 2024-04: 63.1%F2F % · 2024-05: 60.3%F2F % · 2024-06: 60.7%F2F % · 2024-07: 57.3%F2F % · 2024-08: 63.1%F2F % · 2024-09: 61.1%F2F % · 2024-10: 59.2%F2F % · 2024-11: 59.9%F2F % · 2024-12: 56.9%F2F % · 2025-01: 60.3%F2F % · 2025-02: 59.8%F2F % · 2025-03: 55.3%F2F % · 2025-04: 57.6%F2F % · 2025-05: 60.3%F2F % · 2025-06: 54.8%F2F % · 2025-07: 59.7%F2F % · 2025-08: 58.8%Phone % · 2023-08: 17.5%Phone % · 2023-09: 21.9%Phone % · 2023-10: 19.7%Phone % · 2023-12: 25.7%Phone % · 2024-01: 26.2%Phone % · 2024-02: 23.9%Phone % · 2024-03: 18.6%Phone % · 2024-04: 19.9%Phone % · 2024-05: 24.1%Phone % · 2024-06: 21.3%Phone % · 2024-07: 21.1%Phone % · 2024-08: 21.1%Phone % · 2024-09: 18.5%Phone % · 2024-10: 19.7%Phone % · 2024-11: 18.8%Phone % · 2024-12: 21.0%Phone % · 2025-01: 20.5%Phone % · 2025-02: 18.7%Phone % · 2025-03: 18.4%Phone % · 2025-04: 22.9%Phone % · 2025-05: 20.9%Phone % · 2025-06: 22.4%Phone % · 2025-07: 20.8%Phone % · 2025-08: 24.3%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-087939961,2001,4032023-08: 1,144 appointments2023-09: 1,249 appointments2023-10: 1,262 appointments2023-12: 1,071 appointments2024-01: 1,183 appointments2024-02: 1,255 appointments2024-03: 1,108 appointments2024-04: 1,137 appointments2024-05: 1,122 appointments2024-06: 939 appointments2024-07: 1,182 appointments2024-08: 1,026 appointments2024-09: 1,081 appointments2024-10: 1,344 appointments2024-11: 1,181 appointments2024-12: 1,033 appointments2025-01: 1,239 appointments2025-02: 1,143 appointments2025-03: 1,117 appointments2025-04: 1,021 appointments2025-05: 1,078 appointments2025-06: 1,055 appointments2025-07: 1,140 appointments2025-08: 852 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-081,5081,8942,2812,6672023-08: 2,174.9 appts per 1,000 patients2023-09: 2,374.5 appts per 1,000 patients2023-10: 2,399.2 appts per 1,000 patients2023-12: 2,036.1 appts per 1,000 patients2024-01: 2,249 appts per 1,000 patients2024-02: 2,385.9 appts per 1,000 patients2024-03: 2,106.5 appts per 1,000 patients2024-04: 2,161.6 appts per 1,000 patients2024-05: 2,133.1 appts per 1,000 patients2024-06: 1,785.2 appts per 1,000 patients2024-07: 2,247.1 appts per 1,000 patients2024-08: 1,950.6 appts per 1,000 patients2024-09: 2,055.1 appts per 1,000 patients2024-10: 2,555.1 appts per 1,000 patients2024-11: 2,245.2 appts per 1,000 patients2024-12: 1,963.9 appts per 1,000 patients2025-01: 2,355.5 appts per 1,000 patients2025-02: 2,173 appts per 1,000 patients2025-03: 2,123.6 appts per 1,000 patients2025-04: 1,941.1 appts per 1,000 patients2025-05: 2,049.4 appts per 1,000 patients2025-06: 2,005.7 appts per 1,000 patients2025-07: 2,167.3 appts per 1,000 patients2025-08: 1,619.8 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 48.3%August 2023 · 1 day: 21.0%August 2023 · 2–7 days: 26.8%August 2023 · 8–14 days: 3.2%August 2023 · 15–21 days: 0.2%August 2023 · 22–28 days: 0.4%August 2023 · > 28 days: 0.3%September 2023 · Same day: 49.5%September 2023 · 1 day: 16.9%September 2023 · 2–7 days: 31.1%September 2023 · 8–14 days: 1.5%September 2023 · 15–21 days: 0.8%September 2023 · 22–28 days: 0.2%September 2023 · > 28 days: 0.1%October 2023 · Same day: 53.6%October 2023 · 1 day: 17.3%October 2023 · 2–7 days: 25.3%October 2023 · 8–14 days: 2.8%October 2023 · 15–21 days: 0.6%October 2023 · 22–28 days: 0.4%October 2023 · > 28 days: 0.2%December 2023 · Same day: 41.7%December 2023 · 1 day: 15.4%December 2023 · 2–7 days: 37.3%December 2023 · 8–14 days: 3.8%December 2023 · 15–21 days: 0.9%December 2023 · 22–28 days: 0.4%December 2023 · > 28 days: 0.4%January 2024 · Same day: 43.1%January 2024 · 1 day: 18.2%January 2024 · 2–7 days: 31.3%January 2024 · 8–14 days: 5.2%January 2024 · 15–21 days: 0.8%January 2024 · 22–28 days: 0.7%January 2024 · > 28 days: 0.8%February 2024 · Same day: 50.7%February 2024 · 1 day: 15.5%February 2024 · 2–7 days: 28.2%February 2024 · 8–14 days: 4.3%February 2024 · 15–21 days: 0.5%February 2024 · 22–28 days: 0.6%February 2024 · > 28 days: 0.2%March 2024 · Same day: 41.1%March 2024 · 1 day: 17.1%March 2024 · 2–7 days: 32.9%March 2024 · 8–14 days: 6.5%March 2024 · 15–21 days: 0.9%March 2024 · 22–28 days: 1.3%March 2024 · > 28 days: 0.4%April 2024 · Same day: 45.5%April 2024 · 1 day: 18.8%April 2024 · 2–7 days: 28.1%April 2024 · 8–14 days: 4.0%April 2024 · 15–21 days: 2.6%April 2024 · 22–28 days: 0.7%April 2024 · > 28 days: 0.4%May 2024 · Same day: 44.3%May 2024 · 1 day: 16.0%May 2024 · 2–7 days: 31.4%May 2024 · 8–14 days: 4.9%May 2024 · 15–21 days: 2.0%May 2024 · 22–28 days: 0.6%May 2024 · > 28 days: 0.7%June 2024 · Same day: 37.5%June 2024 · 1 day: 16.9%June 2024 · 2–7 days: 38.9%June 2024 · 8–14 days: 4.9%June 2024 · 15–21 days: 1.2%June 2024 · 22–28 days: 0.4%June 2024 · > 28 days: 0.2%July 2024 · Same day: 45.4%July 2024 · 1 day: 18.6%July 2024 · 2–7 days: 30.5%July 2024 · 8–14 days: 3.5%July 2024 · 15–21 days: 0.4%July 2024 · 22–28 days: 1.4%July 2024 · > 28 days: 0.2%August 2024 · Same day: 45.6%August 2024 · 1 day: 15.8%August 2024 · 2–7 days: 32.0%August 2024 · 8–14 days: 3.3%August 2024 · 15–21 days: 1.9%August 2024 · 22–28 days: 0.9%August 2024 · > 28 days: 0.5%September 2024 · Same day: 45.1%September 2024 · 1 day: 19.2%September 2024 · 2–7 days: 29.7%September 2024 · 8–14 days: 3.1%September 2024 · 15–21 days: 1.8%September 2024 · 22–28 days: 0.9%September 2024 · > 28 days: 0.1%October 2024 · Same day: 42.8%October 2024 · 1 day: 13.8%October 2024 · 2–7 days: 35.6%October 2024 · 8–14 days: 5.0%October 2024 · 15–21 days: 1.9%October 2024 · 22–28 days: 0.4%October 2024 · > 28 days: 0.4%November 2024 · Same day: 47.6%November 2024 · 1 day: 14.6%November 2024 · 2–7 days: 29.8%November 2024 · 8–14 days: 4.4%November 2024 · 15–21 days: 2.6%November 2024 · 22–28 days: 0.6%November 2024 · > 28 days: 0.3%December 2024 · Same day: 45.9%December 2024 · 1 day: 17.1%December 2024 · 2–7 days: 31.5%December 2024 · 8–14 days: 2.9%December 2024 · 15–21 days: 1.2%December 2024 · 22–28 days: 1.2%December 2024 · > 28 days: 0.3%January 2025 · Same day: 45.6%January 2025 · 1 day: 15.0%January 2025 · 2–7 days: 32.7%January 2025 · 8–14 days: 4.5%January 2025 · 15–21 days: 1.0%January 2025 · 22–28 days: 0.7%January 2025 · > 28 days: 0.4%February 2025 · Same day: 43.0%February 2025 · 1 day: 16.2%February 2025 · 2–7 days: 35.2%February 2025 · 8–14 days: 4.1%February 2025 · 15–21 days: 0.9%February 2025 · 22–28 days: 0.3%February 2025 · > 28 days: 0.3%March 2025 · Same day: 39.9%March 2025 · 1 day: 18.9%March 2025 · 2–7 days: 36.1%March 2025 · 8–14 days: 2.7%March 2025 · 15–21 days: 0.9%March 2025 · 22–28 days: 1.4%March 2025 · > 28 days: 0.1%April 2025 · Same day: 46.1%April 2025 · 1 day: 18.3%April 2025 · 2–7 days: 29.7%April 2025 · 8–14 days: 3.8%April 2025 · 15–21 days: 0.4%April 2025 · 22–28 days: 1.4%April 2025 · > 28 days: 0.3%May 2025 · Same day: 54.0%May 2025 · 1 day: 15.4%May 2025 · 2–7 days: 25.7%May 2025 · 8–14 days: 3.8%May 2025 · 15–21 days: 0.4%May 2025 · 22–28 days: 0.5%May 2025 · > 28 days: 0.3%June 2025 · Same day: 45.1%June 2025 · 1 day: 10.6%June 2025 · 2–7 days: 38.9%June 2025 · 8–14 days: 3.2%June 2025 · 15–21 days: 0.8%June 2025 · 22–28 days: 1.2%June 2025 · > 28 days: 0.2%July 2025 · Same day: 38.7%July 2025 · 1 day: 8.2%July 2025 · 2–7 days: 42.9%July 2025 · 8–14 days: 8.3%July 2025 · 15–21 days: 0.4%July 2025 · 22–28 days: 0.9%July 2025 · > 28 days: 0.7%August 2025 · Same day: 42.1%August 2025 · 1 day: 14.0%August 2025 · 2–7 days: 32.6%August 2025 · 8–14 days: 5.9%August 2025 · 15–21 days: 1.6%August 2025 · 22–28 days: 2.5%August 2025 · > 28 days: 1.3%Aug '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 65/100
  • Very high demand (>500 appts/1K)
  • High DNA rate (20.8%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.7%
Face-to-face %+0.9%
Telephone %+3.3%
Same-day %-1.3%
Appts per 1K-2.7%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice saw a notable increase in telephone appointments, rising to 24.3% compared to the trailing average of 20.3%. This represents a significant 20% rise from the previous average. Additionally, the total number of appointments dropped to 852, a 24% decrease from the trailing average of 1121.5.

Several trends are worth noting. The percentage of telephone appointments has been consistently rising, with a 3.3% upward trend over the past months. Conversely, the same-day appointment percentage has been decreasing, with a 1.3% downward trend. These shifts may indicate a change in patient preferences or operational adjustments.

To investigate these trends, it would be prudent to review the reasons behind the increase in telephone appointments and the decrease in same-day appointments. Understanding whether these changes are due to patient demand, staffing issues, or other factors could help in planning future adjustments.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-08
value 24.3 · avg 20.3 ± 1.4
total2025-08
value 852 · avg 1121.5 ± 92.5
sameDayPct2025-07
value 38.7 · avg 45.5 ± 3.2
f2fPct2025-06
value 54.8 · avg 59.3 ± 2.1
sameDayPct2025-05
value 54 · avg 44.1 ± 2.8
f2fPct2025-03
value 55.3 · avg 60.6 ± 2.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (5)

phonePct2023-12
19.7 → 25.7 (+30.5%)
dnaRate2023-08
19.1 → 25.3 (+32.5%)
phonePct2023-03
17.5 → 23.5 (+34.3%)
phonePct2022-12
16.5 → 23.6 (+43%)
phonePct2022-11
8.1 → 16.5 (+103.7%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

1.7

Nurse FTE

0.56

Direct Patient Care FTE

0

Admin FTE

4.39

1 practices reporting · 100.0% coverage

Staff group mix

GP1.7 FTE · 26%
Nurse0.6 FTE · 8%
Direct Patient Care0.0 FTE · 0%
Admin4.4 FTE · 66%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP1.69 FTE · 5 headcount
Partner0.45 FTE (27%) · 1 hc
Salaried1.03 FTE (61%) · 3 hc
Locum0.21 FTE (12%) · 1 hc
Nurses0.56 FTE · 1 headcount
Practice Nurse0.56 FTE (100%) · 1 hc
Admin / Non-clinical4.39 FTE · 5 headcount
Management2.00 FTE (46%) · 2 hc
Reception / Admin2.39 FTE (54%) · 3 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030235GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 2 FTEGP · 2025-01: 2 FTEGP · 2025-02: 2 FTEGP · 2025-03: 2 FTEGP · 2025-04: 2 FTEGP · 2025-05: 2 FTEGP · 2025-06: 2 FTEGP · 2025-07: 2 FTEGP · 2025-08: 2 FTEGP · 2025-09: 2 FTEGP · 2025-10: 2 FTEGP · 2025-11: 2 FTEGP · 2025-12: 2 FTEGP · 2026-01: 2 FTEGP · 2026-02: 2 FTEGP · 2026-03: 2 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 3 FTEAdmin · 2024-04: 3 FTEAdmin · 2024-05: 3 FTEAdmin · 2024-06: 3 FTEAdmin · 2024-07: 4 FTEAdmin · 2024-08: 4 FTEAdmin · 2024-09: 4 FTEAdmin · 2024-10: 4 FTEAdmin · 2024-11: 4 FTEAdmin · 2024-12: 4 FTEAdmin · 2025-01: 4 FTEAdmin · 2025-02: 4 FTEAdmin · 2025-03: 4 FTEAdmin · 2025-04: 4 FTEAdmin · 2025-05: 4 FTEAdmin · 2025-06: 4 FTEAdmin · 2025-07: 4 FTEAdmin · 2025-08: 4 FTEAdmin · 2025-09: 4 FTEAdmin · 2025-10: 4 FTEAdmin · 2025-11: 4 FTEAdmin · 2025-12: 4 FTEAdmin · 2026-01: 4 FTEAdmin · 2026-02: 4 FTEAdmin · 2026-03: 4 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good92.3%
Phone easy76.0%
Website easy1.3%
100.0% coverage

Prescribing volume

3.34

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.