GP Practice

Creswell And Langwith Medical Centre

Y04977

Compare to

Registered patients

5,557

NHS Digital list size

GP FTE

6.11

NHS Digital workforce

Patients per GP FTE

909

Items per patient

2.37

prescribing volume

GPPS overall good

78.4%

patient experience

Access KPIs · August 2025

Same-day %

35.4%

Month: August 2025

Appts per 1K patients

600

all bookings (incl. triage)

Patient contacts per 1K

564

F2F + phone + video only

28+ day backlog

11.9%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face75.6%
Telephone18.4%
Triage6.7%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %35.4%43.0%-7.6%
Face-to-face %75.6%58.4%+17.2%
Telephone %18.4%21.9%-3.5%
Appts per 1K600.0479.7+120.3
Triage %6.7%8.7%-2.0%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080306089Same-day % · 2023-07: 37.0%Same-day % · 2023-08: 40.1%Same-day % · 2023-09: 33.6%Same-day % · 2023-10: 36.4%Same-day % · 2023-12: 38.1%Same-day % · 2024-01: 39.8%Same-day % · 2024-02: 39.0%Same-day % · 2024-03: 37.8%Same-day % · 2024-04: 40.4%Same-day % · 2024-05: 34.7%Same-day % · 2024-06: 36.4%Same-day % · 2024-07: 38.4%Same-day % · 2024-08: 38.0%Same-day % · 2024-09: 34.2%Same-day % · 2024-11: 42.9%Same-day % · 2024-12: 39.3%Same-day % · 2025-01: 41.4%Same-day % · 2025-02: 33.7%Same-day % · 2025-03: 36.2%Same-day % · 2025-04: 35.2%Same-day % · 2025-05: 36.8%Same-day % · 2025-06: 34.9%Same-day % · 2025-07: 34.1%Same-day % · 2025-08: 35.4%F2F % · 2023-07: 74.7%F2F % · 2023-08: 72.5%F2F % · 2023-09: 77.5%F2F % · 2023-10: 78.5%F2F % · 2023-12: 75.3%F2F % · 2024-01: 76.7%F2F % · 2024-02: 78.4%F2F % · 2024-03: 79.9%F2F % · 2024-04: 76.0%F2F % · 2024-05: 76.1%F2F % · 2024-06: 74.0%F2F % · 2024-07: 72.6%F2F % · 2024-08: 73.3%F2F % · 2024-09: 72.8%F2F % · 2024-11: 77.9%F2F % · 2024-12: 77.4%F2F % · 2025-01: 74.7%F2F % · 2025-02: 71.6%F2F % · 2025-03: 69.4%F2F % · 2025-04: 65.2%F2F % · 2025-05: 69.5%F2F % · 2025-06: 73.6%F2F % · 2025-07: 68.8%F2F % · 2025-08: 75.6%Phone % · 2023-07: 20.0%Phone % · 2023-08: 21.2%Phone % · 2023-09: 17.8%Phone % · 2023-10: 16.3%Phone % · 2023-12: 18.7%Phone % · 2024-01: 17.8%Phone % · 2024-02: 16.3%Phone % · 2024-03: 16.0%Phone % · 2024-04: 17.6%Phone % · 2024-05: 17.1%Phone % · 2024-06: 20.2%Phone % · 2024-07: 21.4%Phone % · 2024-08: 20.6%Phone % · 2024-09: 20.9%Phone % · 2024-11: 18.6%Phone % · 2024-12: 18.4%Phone % · 2025-01: 20.4%Phone % · 2025-02: 23.5%Phone % · 2025-03: 24.8%Phone % · 2025-04: 24.4%Phone % · 2025-05: 21.5%Phone % · 2025-06: 21.1%Phone % · 2025-07: 22.2%Phone % · 2025-08: 18.4%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-07: 7.6%Triage % · 2023-08: 9.4%Triage % · 2023-09: 6.6%Triage % · 2023-10: 5.7%Triage % · 2023-12: 6.9%Triage % · 2024-01: 7.1%Triage % · 2024-02: 6.0%Triage % · 2024-03: 6.9%Triage % · 2024-04: 7.1%Triage % · 2024-05: 5.7%Triage % · 2024-06: 6.4%Triage % · 2024-07: 7.0%Triage % · 2024-08: 7.4%Triage % · 2024-09: 6.3%Triage % · 2024-11: 5.2%Triage % · 2024-12: 5.7%Triage % · 2025-01: 6.6%Triage % · 2025-02: 6.8%Triage % · 2025-03: 6.8%Triage % · 2025-04: 8.9%Triage % · 2025-05: 8.0%Triage % · 2025-06: 7.8%Triage % · 2025-07: 7.5%Triage % · 2025-08: 6.7%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-083,1743,7254,2754,8262023-07: 4,055 appointments2023-08: 3,922 appointments2023-09: 4,010 appointments2023-10: 4,176 appointments2023-12: 3,791 appointments2024-01: 4,276 appointments2024-02: 4,190 appointments2024-03: 4,025 appointments2024-04: 3,939 appointments2024-05: 4,304 appointments2024-06: 3,959 appointments2024-07: 4,197 appointments2024-08: 3,828 appointments2024-09: 4,105 appointments2024-11: 4,666 appointments2024-12: 4,085 appointments2025-01: 4,501 appointments2025-02: 4,012 appointments2025-03: 4,164 appointments2025-04: 3,628 appointments2025-05: 3,626 appointments2025-06: 3,598 appointments2025-07: 3,876 appointments2025-08: 3,334 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-085716707698682023-07: 729.7 appts per 1,000 patients2023-08: 705.8 appts per 1,000 patients2023-09: 721.6 appts per 1,000 patients2023-10: 751.5 appts per 1,000 patients2023-12: 682.2 appts per 1,000 patients2024-01: 769.5 appts per 1,000 patients2024-02: 754 appts per 1,000 patients2024-03: 724.3 appts per 1,000 patients2024-04: 708.8 appts per 1,000 patients2024-05: 774.5 appts per 1,000 patients2024-06: 712.4 appts per 1,000 patients2024-07: 755.3 appts per 1,000 patients2024-08: 688.9 appts per 1,000 patients2024-09: 738.7 appts per 1,000 patients2024-11: 839.7 appts per 1,000 patients2024-12: 735.1 appts per 1,000 patients2025-01: 810 appts per 1,000 patients2025-02: 722 appts per 1,000 patients2025-03: 749.3 appts per 1,000 patients2025-04: 652.9 appts per 1,000 patients2025-05: 652.5 appts per 1,000 patients2025-06: 647.5 appts per 1,000 patients2025-07: 697.5 appts per 1,000 patients2025-08: 600 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 37.0%July 2023 · 1 day: 5.5%July 2023 · 2–7 days: 22.1%July 2023 · 8–14 days: 10.9%July 2023 · 15–21 days: 12.6%July 2023 · 22–28 days: 7.3%July 2023 · > 28 days: 4.6%August 2023 · Same day: 40.1%August 2023 · 1 day: 6.5%August 2023 · 2–7 days: 19.6%August 2023 · 8–14 days: 11.4%August 2023 · 15–21 days: 7.9%August 2023 · 22–28 days: 6.8%August 2023 · > 28 days: 7.7%September 2023 · Same day: 33.6%September 2023 · 1 day: 4.7%September 2023 · 2–7 days: 19.5%September 2023 · 8–14 days: 12.5%September 2023 · 15–21 days: 14.6%September 2023 · 22–28 days: 8.1%September 2023 · > 28 days: 6.9%October 2023 · Same day: 36.4%October 2023 · 1 day: 5.4%October 2023 · 2–7 days: 17.2%October 2023 · 8–14 days: 8.4%October 2023 · 15–21 days: 12.9%October 2023 · 22–28 days: 10.3%October 2023 · > 28 days: 9.4%December 2023 · Same day: 38.1%December 2023 · 1 day: 5.5%December 2023 · 2–7 days: 20.9%December 2023 · 8–14 days: 17.7%December 2023 · 15–21 days: 7.6%December 2023 · 22–28 days: 5.0%December 2023 · > 28 days: 5.2%January 2024 · Same day: 39.8%January 2024 · 1 day: 6.7%January 2024 · 2–7 days: 21.8%January 2024 · 8–14 days: 11.3%January 2024 · 15–21 days: 7.4%January 2024 · 22–28 days: 6.9%January 2024 · > 28 days: 6.2%February 2024 · Same day: 39.0%February 2024 · 1 day: 8.9%February 2024 · 2–7 days: 18.6%February 2024 · 8–14 days: 12.5%February 2024 · 15–21 days: 7.5%February 2024 · 22–28 days: 6.0%February 2024 · > 28 days: 7.4%March 2024 · Same day: 37.8%March 2024 · 1 day: 10.3%March 2024 · 2–7 days: 15.6%March 2024 · 8–14 days: 13.5%March 2024 · 15–21 days: 10.4%March 2024 · 22–28 days: 6.7%March 2024 · > 28 days: 5.8%April 2024 · Same day: 40.4%April 2024 · 1 day: 3.8%April 2024 · 2–7 days: 17.7%April 2024 · 8–14 days: 12.3%April 2024 · 15–21 days: 9.7%April 2024 · 22–28 days: 6.2%April 2024 · > 28 days: 9.8%May 2024 · Same day: 34.7%May 2024 · 1 day: 5.3%May 2024 · 2–7 days: 16.0%May 2024 · 8–14 days: 12.3%May 2024 · 15–21 days: 10.9%May 2024 · 22–28 days: 9.4%May 2024 · > 28 days: 11.4%June 2024 · Same day: 36.4%June 2024 · 1 day: 5.4%June 2024 · 2–7 days: 19.8%June 2024 · 8–14 days: 9.8%June 2024 · 15–21 days: 13.3%June 2024 · 22–28 days: 9.5%June 2024 · > 28 days: 5.8%July 2024 · Same day: 38.4%July 2024 · 1 day: 4.9%July 2024 · 2–7 days: 20.9%July 2024 · 8–14 days: 9.3%July 2024 · 15–21 days: 9.8%July 2024 · 22–28 days: 7.7%July 2024 · > 28 days: 9.1%August 2024 · Same day: 38.0%August 2024 · 1 day: 6.1%August 2024 · 2–7 days: 17.7%August 2024 · 8–14 days: 11.6%August 2024 · 15–21 days: 9.7%August 2024 · 22–28 days: 7.7%August 2024 · > 28 days: 9.2%September 2024 · Same day: 34.2%September 2024 · 1 day: 6.0%September 2024 · 2–7 days: 23.5%September 2024 · 8–14 days: 13.4%September 2024 · 15–21 days: 7.9%September 2024 · 22–28 days: 7.2%September 2024 · > 28 days: 7.8%November 2024 · Same day: 42.9%November 2024 · 1 day: 9.1%November 2024 · 2–7 days: 20.9%November 2024 · 8–14 days: 12.4%November 2024 · 15–21 days: 7.5%November 2024 · 22–28 days: 5.0%November 2024 · > 28 days: 2.3%December 2024 · Same day: 39.3%December 2024 · 1 day: 10.9%December 2024 · 2–7 days: 20.7%December 2024 · 8–14 days: 14.1%December 2024 · 15–21 days: 5.8%December 2024 · 22–28 days: 5.6%December 2024 · > 28 days: 3.6%January 2025 · Same day: 41.4%January 2025 · 1 day: 10.5%January 2025 · 2–7 days: 19.4%January 2025 · 8–14 days: 12.8%January 2025 · 15–21 days: 6.6%January 2025 · 22–28 days: 4.8%January 2025 · > 28 days: 4.6%February 2025 · Same day: 33.7%February 2025 · 1 day: 13.2%February 2025 · 2–7 days: 24.2%February 2025 · 8–14 days: 9.6%February 2025 · 15–21 days: 9.5%February 2025 · 22–28 days: 5.2%February 2025 · > 28 days: 4.7%March 2025 · Same day: 36.2%March 2025 · 1 day: 10.5%March 2025 · 2–7 days: 19.4%March 2025 · 8–14 days: 12.3%March 2025 · 15–21 days: 9.3%March 2025 · 22–28 days: 5.9%March 2025 · > 28 days: 6.4%April 2025 · Same day: 35.2%April 2025 · 1 day: 8.3%April 2025 · 2–7 days: 21.0%April 2025 · 8–14 days: 13.4%April 2025 · 15–21 days: 8.6%April 2025 · 22–28 days: 6.7%April 2025 · > 28 days: 6.7%May 2025 · Same day: 36.8%May 2025 · 1 day: 6.6%May 2025 · 2–7 days: 19.8%May 2025 · 8–14 days: 14.5%May 2025 · 15–21 days: 8.2%May 2025 · 22–28 days: 7.4%May 2025 · > 28 days: 6.7%June 2025 · Same day: 34.9%June 2025 · 1 day: 6.3%June 2025 · 2–7 days: 22.4%June 2025 · 8–14 days: 12.1%June 2025 · 15–21 days: 12.8%June 2025 · 22–28 days: 7.7%June 2025 · > 28 days: 3.9%July 2025 · Same day: 34.1%July 2025 · 1 day: 7.2%July 2025 · 2–7 days: 17.4%July 2025 · 8–14 days: 9.7%July 2025 · 15–21 days: 11.5%July 2025 · 22–28 days: 11.2%July 2025 · > 28 days: 8.9%August 2025 · Same day: 35.4%August 2025 · 1 day: 3.7%August 2025 · 2–7 days: 11.8%August 2025 · 8–14 days: 13.9%August 2025 · 15–21 days: 11.8%August 2025 · 22–28 days: 11.5%August 2025 · > 28 days: 11.9%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 63/100
  • Very high demand (>500 appts/1K)
  • Below-average same-day access
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.6%
Face-to-face %+1.9%
Telephone %-5%
Same-day %-0.7%
Appts per 1K-2.6%
Triage %-1.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments was significantly lower than the practice's trailing average, with 3334 appointments compared to 4023.8. The DNA rate also rose notably to 4.4 from a trailing average of 3.3.

Several trends and step changes are worth noting. The DNA rate has been increasing, with a notable rise in 2025-07. The triage percentage saw a significant increase in 2025-04, rising by 31.4%. The telephone percentage has been decreasing, with a 5% drop in 2025-08.

To investigate these trends, review the DNA rate increase to understand if it aligns with any changes in patient communication or access. Also, verify if the rise in triage percentage in 2025-04 correlates with any changes in clinical protocols or staffing.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 3334 · avg 4023.8 ± 323.6
dnaRate2025-08
value 4.4 · avg 3.3 ± 0.4
triagePct2025-04
value 8.9 · avg 6.5 ± 0.6
f2fPct2025-04
value 65.2 · avg 74.6 ± 2.8
total2025-04
value 3628 · avg 4148.8 ± 231.2
phonePct2025-03
value 24.8 · avg 19.3 ± 2.2
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-07
2.9 → 3.9 (+34.5%)
triagePct2025-04
6.8 → 8.9 (+31.4%)
dnaRate2025-02
2.7 → 4 (+48.1%)
dnaRate2024-06
5.1 → 3.5 (-31.4%)
dnaRate2024-05
3 → 5.1 (+70%)
dnaRate2024-02
2 → 3.2 (+60%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

highscore 95/100medium confidence
Last inspection: 2017-02-15 · 84 months ago
  • Using CQC review date (2019-04-13) as last assessment. Original inspection date: 2017-02-15.
  • Current rating is good, and the latest CQC assessment date is 2019-04-13 (84 months ago).
  • This matches the current focused-assessment cohort profile (Good/Outstanding with report window 2017–2022).
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

6.11

Nurse FTE

2.47

Direct Patient Care FTE

0.67

Admin FTE

7.15

1 practices reporting · 100.0% coverage

Staff group mix

GP6.1 FTE · 37%
Nurse2.5 FTE · 15%
Direct Patient Care0.7 FTE · 4%
Admin7.2 FTE · 44%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP6.12 FTE · 8 headcount
Salaried3.34 FTE (55%) · 5 hc
Training (ST/F)2.78 FTE (45%) · 3 hc
Nurses2.47 FTE · 3 headcount
Practice Nurse1.47 FTE (60%) · 2 hc
Advanced / Specialist1.00 FTE (40%) · 1 hc
Admin / Non-clinical7.15 FTE · 11 headcount
Management1.00 FTE (14%) · 1 hc
Reception / Admin6.15 FTE (86%) · 10 hc
Direct Patient Care0.67 FTE · 1 headcount
HCA / Nursing Assistant0.67 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030369GP · 2024-03: 7 FTEGP · 2024-04: 7 FTEGP · 2024-05: 7 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 7 FTEGP · 2024-09: 7 FTEGP · 2024-10: 6 FTEGP · 2024-11: 6 FTEGP · 2024-12: 5 FTEGP · 2025-01: 7 FTEGP · 2025-02: 6 FTEGP · 2025-03: 6 FTEGP · 2025-04: 6 FTEGP · 2025-05: 5 FTEGP · 2025-06: 6 FTEGP · 2025-07: 6 FTEGP · 2025-08: 6 FTEGP · 2025-09: 6 FTEGP · 2025-10: 5 FTEGP · 2025-11: 5 FTEGP · 2025-12: 5 FTEGP · 2026-01: 5 FTEGP · 2026-02: 6 FTEGP · 2026-03: 6 FTENurse · 2024-03: 3 FTENurse · 2024-04: 3 FTENurse · 2024-05: 3 FTENurse · 2024-06: 3 FTENurse · 2024-07: 3 FTENurse · 2024-08: 3 FTENurse · 2024-09: 3 FTENurse · 2024-10: 3 FTENurse · 2024-11: 3 FTENurse · 2024-12: 3 FTENurse · 2025-01: 3 FTENurse · 2025-02: 3 FTENurse · 2025-03: 3 FTENurse · 2025-04: 3 FTENurse · 2025-05: 3 FTENurse · 2025-06: 2 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 7 FTEAdmin · 2024-04: 7 FTEAdmin · 2024-05: 7 FTEAdmin · 2024-06: 7 FTEAdmin · 2024-07: 7 FTEAdmin · 2024-08: 7 FTEAdmin · 2024-09: 7 FTEAdmin · 2024-10: 6 FTEAdmin · 2024-11: 6 FTEAdmin · 2024-12: 6 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 7 FTEAdmin · 2025-04: 7 FTEAdmin · 2025-05: 7 FTEAdmin · 2025-06: 8 FTEAdmin · 2025-07: 8 FTEAdmin · 2025-08: 7 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 7 FTEAdmin · 2025-12: 7 FTEAdmin · 2026-01: 7 FTEAdmin · 2026-02: 7 FTEAdmin · 2026-03: 7 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good78.4%
Phone easy29.9%
Website easy85.1%
100.0% coverage

Prescribing volume

2.37

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.