GP Practice

Westwood Primary Care Centre

Y05346

Compare to

Registered patients

3,609

NHS Digital list size

GP FTE

1.1

NHS Digital workforce

Patients per GP FTE

3,281

Items per patient

1.72

prescribing volume

GPPS overall good

61.6%

patient experience

Access KPIs · August 2025

Same-day %

42.2%

Month: August 2025

Appts per 1K patients

394

all bookings (incl. triage)

Patient contacts per 1K

372

F2F + phone + video only

28+ day backlog

6.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face86.9%
Telephone7.4%
Video / online0.1%
Triage0.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %42.2%43.0%-0.8%
Face-to-face %86.9%58.4%+28.5%
Telephone %7.4%21.9%-14.5%
Appts per 1K394.0479.7-85.7
Triage %0.1%8.7%-8.6%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-072024-082025-080336598Same-day % · 2023-07: 35.7%Same-day % · 2023-08: 35.2%Same-day % · 2023-09: 32.2%Same-day % · 2023-10: 38.1%Same-day % · 2023-12: 39.3%Same-day % · 2024-01: 37.6%Same-day % · 2024-02: 38.3%Same-day % · 2024-03: 40.1%Same-day % · 2024-04: 37.7%Same-day % · 2024-05: 33.3%Same-day % · 2024-06: 39.1%Same-day % · 2024-07: 31.0%Same-day % · 2024-08: 33.1%Same-day % · 2024-09: 30.3%Same-day % · 2024-11: 34.7%Same-day % · 2024-12: 36.1%Same-day % · 2025-01: 34.6%Same-day % · 2025-02: 35.6%Same-day % · 2025-03: 40.0%Same-day % · 2025-04: 28.5%Same-day % · 2025-05: 29.8%Same-day % · 2025-06: 50.7%Same-day % · 2025-07: 40.6%Same-day % · 2025-08: 42.2%F2F % · 2023-07: 71.1%F2F % · 2023-08: 69.5%F2F % · 2023-09: 68.4%F2F % · 2023-10: 63.8%F2F % · 2023-12: 63.5%F2F % · 2024-01: 68.9%F2F % · 2024-02: 67.1%F2F % · 2024-03: 64.2%F2F % · 2024-04: 63.0%F2F % · 2024-05: 70.1%F2F % · 2024-06: 64.2%F2F % · 2024-07: 70.9%F2F % · 2024-08: 68.0%F2F % · 2024-09: 70.0%F2F % · 2024-11: 73.0%F2F % · 2024-12: 73.6%F2F % · 2025-01: 75.0%F2F % · 2025-02: 76.7%F2F % · 2025-03: 70.0%F2F % · 2025-04: 78.3%F2F % · 2025-05: 75.4%F2F % · 2025-06: 87.7%F2F % · 2025-07: 84.9%F2F % · 2025-08: 86.9%Phone % · 2023-07: 20.6%Phone % · 2023-08: 22.7%Phone % · 2023-09: 24.1%Phone % · 2023-10: 26.6%Phone % · 2023-12: 25.3%Phone % · 2024-01: 19.7%Phone % · 2024-02: 22.9%Phone % · 2024-03: 25.1%Phone % · 2024-04: 26.0%Phone % · 2024-05: 19.8%Phone % · 2024-06: 25.7%Phone % · 2024-07: 20.5%Phone % · 2024-08: 25.4%Phone % · 2024-09: 22.5%Phone % · 2024-11: 20.5%Phone % · 2024-12: 18.3%Phone % · 2025-01: 20.6%Phone % · 2025-02: 18.9%Phone % · 2025-03: 17.1%Phone % · 2025-04: 16.4%Phone % · 2025-05: 20.2%Phone % · 2025-06: 5.3%Phone % · 2025-07: 9.3%Phone % · 2025-08: 7.4%Video % · 2023-07: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.1%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 1.2%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 10.3%Video % · 2025-04: 0.0%Video % · 2025-05: 0.8%Video % · 2025-06: 0.0%Video % · 2025-07: 0.1%Video % · 2025-08: 0.1%Triage % · 2023-07: 1.7%Triage % · 2023-08: 3.0%Triage % · 2023-09: 2.0%Triage % · 2023-10: 3.1%Triage % · 2023-12: 1.3%Triage % · 2024-01: 1.1%Triage % · 2024-02: 1.4%Triage % · 2024-03: 1.5%Triage % · 2024-04: 0.2%Triage % · 2024-05: 0.7%Triage % · 2024-06: 0.4%Triage % · 2024-07: 0.1%Triage % · 2024-08: 0.5%Triage % · 2024-09: 0.4%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.2%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.8%Triage % · 2025-04: 0.5%Triage % · 2025-05: 1.0%Triage % · 2025-06: 1.0%Triage % · 2025-07: 0.2%Triage % · 2025-08: 0.1%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-081,2951,7322,1682,6052023-07: 2,002 appointments2023-08: 1,863 appointments2023-09: 2,033 appointments2023-10: 2,478 appointments2023-12: 1,678 appointments2024-01: 2,054 appointments2024-02: 1,810 appointments2024-03: 1,751 appointments2024-04: 1,956 appointments2024-05: 1,755 appointments2024-06: 1,867 appointments2024-07: 2,162 appointments2024-08: 1,833 appointments2024-09: 1,834 appointments2024-11: 1,671 appointments2024-12: 1,816 appointments2025-01: 1,931 appointments2025-02: 1,664 appointments2025-03: 1,819 appointments2025-04: 1,574 appointments2025-05: 1,620 appointments2025-06: 1,509 appointments2025-07: 1,635 appointments2025-08: 1,422 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-083594806017222023-07: 554.7 appts per 1,000 patients2023-08: 516.2 appts per 1,000 patients2023-09: 563.3 appts per 1,000 patients2023-10: 686.6 appts per 1,000 patients2023-12: 464.9 appts per 1,000 patients2024-01: 569.1 appts per 1,000 patients2024-02: 501.5 appts per 1,000 patients2024-03: 485.2 appts per 1,000 patients2024-04: 542 appts per 1,000 patients2024-05: 486.3 appts per 1,000 patients2024-06: 517.3 appts per 1,000 patients2024-07: 599.1 appts per 1,000 patients2024-08: 507.9 appts per 1,000 patients2024-09: 508.2 appts per 1,000 patients2024-11: 463 appts per 1,000 patients2024-12: 503.2 appts per 1,000 patients2025-01: 535.1 appts per 1,000 patients2025-02: 461.1 appts per 1,000 patients2025-03: 504 appts per 1,000 patients2025-04: 436.1 appts per 1,000 patients2025-05: 448.9 appts per 1,000 patients2025-06: 418.1 appts per 1,000 patients2025-07: 453 appts per 1,000 patients2025-08: 394 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%July 2023 · Same day: 35.7%July 2023 · 1 day: 6.3%July 2023 · 2–7 days: 32.8%July 2023 · 8–14 days: 13.8%July 2023 · 15–21 days: 3.9%July 2023 · 22–28 days: 3.2%July 2023 · > 28 days: 4.1%August 2023 · Same day: 35.2%August 2023 · 1 day: 6.0%August 2023 · 2–7 days: 23.3%August 2023 · 8–14 days: 15.1%August 2023 · 15–21 days: 10.3%August 2023 · 22–28 days: 4.5%August 2023 · > 28 days: 5.6%September 2023 · Same day: 32.2%September 2023 · 1 day: 7.1%September 2023 · 2–7 days: 34.7%September 2023 · 8–14 days: 10.8%September 2023 · 15–21 days: 5.7%September 2023 · 22–28 days: 4.0%September 2023 · > 28 days: 5.4%October 2023 · Same day: 38.1%October 2023 · 1 day: 6.8%October 2023 · 2–7 days: 33.0%October 2023 · 8–14 days: 11.3%October 2023 · 15–21 days: 3.0%October 2023 · 22–28 days: 2.5%October 2023 · > 28 days: 5.3%December 2023 · Same day: 39.3%December 2023 · 1 day: 7.0%December 2023 · 2–7 days: 28.0%December 2023 · 8–14 days: 15.0%December 2023 · 15–21 days: 4.8%December 2023 · 22–28 days: 2.1%December 2023 · > 28 days: 3.9%January 2024 · Same day: 37.6%January 2024 · 1 day: 7.0%January 2024 · 2–7 days: 30.4%January 2024 · 8–14 days: 13.0%January 2024 · 15–21 days: 5.6%January 2024 · 22–28 days: 4.8%January 2024 · > 28 days: 1.7%February 2024 · Same day: 38.3%February 2024 · 1 day: 7.8%February 2024 · 2–7 days: 20.1%February 2024 · 8–14 days: 18.4%February 2024 · 15–21 days: 8.4%February 2024 · 22–28 days: 2.8%February 2024 · > 28 days: 4.3%March 2024 · Same day: 40.1%March 2024 · 1 day: 6.1%March 2024 · 2–7 days: 17.1%March 2024 · 8–14 days: 17.5%March 2024 · 15–21 days: 7.6%March 2024 · 22–28 days: 5.0%March 2024 · > 28 days: 6.6%April 2024 · Same day: 37.7%April 2024 · 1 day: 6.9%April 2024 · 2–7 days: 15.4%April 2024 · 8–14 days: 13.7%April 2024 · 15–21 days: 10.6%April 2024 · 22–28 days: 9.8%April 2024 · > 28 days: 6.0%May 2024 · Same day: 33.3%May 2024 · 1 day: 7.4%May 2024 · 2–7 days: 22.4%May 2024 · 8–14 days: 18.2%May 2024 · 15–21 days: 6.3%May 2024 · 22–28 days: 7.5%May 2024 · > 28 days: 4.8%June 2024 · Same day: 39.1%June 2024 · 1 day: 6.2%June 2024 · 2–7 days: 22.7%June 2024 · 8–14 days: 12.9%June 2024 · 15–21 days: 6.7%June 2024 · 22–28 days: 4.9%June 2024 · > 28 days: 7.5%July 2024 · Same day: 31.0%July 2024 · 1 day: 6.8%July 2024 · 2–7 days: 26.6%July 2024 · 8–14 days: 19.0%July 2024 · 15–21 days: 6.7%July 2024 · 22–28 days: 3.8%July 2024 · > 28 days: 6.0%August 2024 · Same day: 33.1%August 2024 · 1 day: 5.7%August 2024 · 2–7 days: 19.4%August 2024 · 8–14 days: 20.5%August 2024 · 15–21 days: 7.5%August 2024 · 22–28 days: 5.6%August 2024 · > 28 days: 8.2%September 2024 · Same day: 30.3%September 2024 · 1 day: 5.5%September 2024 · 2–7 days: 20.1%September 2024 · 8–14 days: 22.0%September 2024 · 15–21 days: 6.7%September 2024 · 22–28 days: 6.3%September 2024 · > 28 days: 9.2%November 2024 · Same day: 34.7%November 2024 · 1 day: 10.8%November 2024 · 2–7 days: 16.2%November 2024 · 8–14 days: 14.4%November 2024 · 15–21 days: 8.6%November 2024 · 22–28 days: 4.7%November 2024 · > 28 days: 10.6%December 2024 · Same day: 36.1%December 2024 · 1 day: 10.1%December 2024 · 2–7 days: 10.4%December 2024 · 8–14 days: 12.0%December 2024 · 15–21 days: 8.8%December 2024 · 22–28 days: 10.0%December 2024 · > 28 days: 12.6%January 2025 · Same day: 34.6%January 2025 · 1 day: 12.6%January 2025 · 2–7 days: 15.5%January 2025 · 8–14 days: 14.0%January 2025 · 15–21 days: 4.6%January 2025 · 22–28 days: 9.3%January 2025 · > 28 days: 9.4%February 2025 · Same day: 35.6%February 2025 · 1 day: 13.6%February 2025 · 2–7 days: 16.2%February 2025 · 8–14 days: 12.5%February 2025 · 15–21 days: 5.0%February 2025 · 22–28 days: 10.6%February 2025 · > 28 days: 6.6%March 2025 · Same day: 40.0%March 2025 · 1 day: 9.6%March 2025 · 2–7 days: 16.9%March 2025 · 8–14 days: 13.2%March 2025 · 15–21 days: 3.7%March 2025 · 22–28 days: 9.5%March 2025 · > 28 days: 7.1%April 2025 · Same day: 28.5%April 2025 · 1 day: 12.0%April 2025 · 2–7 days: 17.3%April 2025 · 8–14 days: 17.8%April 2025 · 15–21 days: 3.7%April 2025 · 22–28 days: 11.6%April 2025 · > 28 days: 9.0%May 2025 · Same day: 29.8%May 2025 · 1 day: 9.8%May 2025 · 2–7 days: 18.5%May 2025 · 8–14 days: 15.7%May 2025 · 15–21 days: 5.7%May 2025 · 22–28 days: 7.9%May 2025 · > 28 days: 12.7%June 2025 · Same day: 50.7%June 2025 · 1 day: 8.0%June 2025 · 2–7 days: 16.4%June 2025 · 8–14 days: 11.6%June 2025 · 15–21 days: 4.6%June 2025 · 22–28 days: 2.5%June 2025 · > 28 days: 6.2%July 2025 · Same day: 40.6%July 2025 · 1 day: 12.3%July 2025 · 2–7 days: 16.8%July 2025 · 8–14 days: 12.6%July 2025 · 15–21 days: 5.6%July 2025 · 22–28 days: 3.5%July 2025 · > 28 days: 8.6%August 2025 · Same day: 42.2%August 2025 · 1 day: 12.2%August 2025 · 2–7 days: 12.6%August 2025 · 8–14 days: 12.4%August 2025 · 15–21 days: 11.1%August 2025 · 22–28 days: 3.4%August 2025 · > 28 days: 6.1%Jul '23Oct '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 56/100
  • High demand (>400 appts/1K)
  • Below-average same-day access
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-3.4%
Face-to-face %+4.1%
Telephone %-19.2%
Same-day %+5%
Appts per 1K-3.4%
Triage %-21.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

Face-to-face appointments in August 2025 reached 86.9%, significantly higher than the practice's trailing average of 75.3%. This notable increase suggests a shift in patient preference or operational adjustments towards more in-person consultations.

Several trends and step changes have emerged. The percentage of same-day appointments rose by 5% in August, while the phone consultation percentage dropped by 19.2%. Additionally, the triage percentage saw a substantial decrease of 81.5% in July, indicating a shift in how appointments are being managed or recorded.

To investigate these changes, it would be prudent to review the August data for any anomalies in recording practices and to verify if the July drop in triage aligns with any changes in staff or systems. Understanding these shifts can help in planning future appointment scheduling and resource allocation.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

f2fPct2025-08
value 86.9 · avg 75.3 ± 5.7
sameDayPct2025-06
value 50.7 · avg 33.8 ± 3.4
phonePct2025-06
value 5.3 · avg 20.5 ± 2.8
f2fPct2025-06
value 87.7 · avg 72.1 ± 3.8
triagePct2025-05
value 1 · avg 0.3 ± 0.3
sameDayPct2025-04
value 28.5 · avg 35.5 ± 3.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-08
0.2 → 0.1 (-61.7%)
phonePct2025-07
5.3 → 9.3 (+75.5%)
triagePct2025-07
1 → 0.2 (-81.5%)
videoPct2025-06
0.8 → 0 (-100%)
phonePct2025-06
20.2 → 5.3 (-73.8%)
triagePct2025-05
0.5 → 1 (+94.3%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

1.1

Nurse FTE

0

Direct Patient Care FTE

0.49

Admin FTE

0.8

1 practices reporting · 100.0% coverage

Staff group mix

GP1.1 FTE · 46%
Nurse0.0 FTE · 0%
Direct Patient Care0.5 FTE · 21%
Admin0.8 FTE · 33%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP1.10 FTE · 3 headcount
Partner1.10 FTE (100%) · 3 hc
Admin / Non-clinical0.80 FTE · 2 headcount
Estates / Ancillary0.80 FTE (100%) · 2 hc
Direct Patient Care0.49 FTE · 1 headcount
HCA / Nursing Assistant0.49 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030112GP · 2024-03: 1 FTEGP · 2024-04: 1 FTEGP · 2024-05: 1 FTEGP · 2024-06: 1 FTEGP · 2024-07: 1 FTEGP · 2024-08: 1 FTEGP · 2024-09: 1 FTEGP · 2024-10: 1 FTEGP · 2024-11: 1 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 1 FTEGP · 2025-08: 1 FTEGP · 2025-09: 1 FTEGP · 2025-10: 1 FTEGP · 2025-11: 1 FTEGP · 2025-12: 1 FTEGP · 2026-01: 1 FTEGP · 2026-02: 1 FTEGP · 2026-03: 1 FTENurse · 2024-03: 1 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 0 FTENurse · 2026-01: 0 FTENurse · 2026-02: 0 FTENurse · 2026-03: 0 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 1 FTEAdmin · 2024-04: 1 FTEAdmin · 2024-05: 1 FTEAdmin · 2024-06: 1 FTEAdmin · 2024-07: 1 FTEAdmin · 2024-08: 1 FTEAdmin · 2024-09: 1 FTEAdmin · 2024-10: 1 FTEAdmin · 2024-11: 1 FTEAdmin · 2024-12: 1 FTEAdmin · 2025-01: 1 FTEAdmin · 2025-02: 1 FTEAdmin · 2025-03: 1 FTEAdmin · 2025-04: 1 FTEAdmin · 2025-05: 1 FTEAdmin · 2025-06: 1 FTEAdmin · 2025-07: 1 FTEAdmin · 2025-08: 1 FTEAdmin · 2025-09: 1 FTEAdmin · 2025-10: 1 FTEAdmin · 2025-11: 1 FTEAdmin · 2025-12: 1 FTEAdmin · 2026-01: 1 FTEAdmin · 2026-02: 1 FTEAdmin · 2026-03: 1 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good61.6%
Phone easy13.0%
Website easy37.5%
100.0% coverage

Prescribing volume

1.72

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.